West Midland Native App Developers

Based just south of Birmingham, UK, Exploding Phone’s skilled team of software developers and designers has been developing apps since the creation of the Apple App Store in 2008. The company had delivered over 200 apps to over 100 clients by the end of 2018 and has grown with the evolution of the mobile app market.

Exploding Phone has the experience and skills to deliver world class solutions while maintaining the size and agility to offer you a highly personal, client-centred business partnership.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2008
Show all +
Birmingham, United Kingdom
headquarters
  • Wheeley Ridge, Alvechurch
    Birmingham, WOR B48 7DD
    United Kingdom

Portfolio

Key clients: 

The Coleman Group;

Euro Packaging UK Ltd;

Ex Libris /oMbiel;

GasAppUk;

Healthcare Management Solutions;

HOPS Labour Solutions;

HowDidWeDo?;

Taylor Wimpey;

Scolmore International;

SmartWater Technology;

The Steeper Group;

Vitec Imaging Solutions.

Taylor Wimpey Consulting Service and Evaluation Report Image

Taylor Wimpey Consulting Service and Evaluation Report

Exploding Phone was commissioned by Taylor Wimpey, a leading UK residential developer and a FTSE 100 constituent, to audit an application (app) solution which aimed to digitise and improve streamlining of Taylor Wimpey’s mobile technician scheduling. Delivering excellent customer service is at the heart of this homebuilder’s decision making, so being able to effectively schedule mobile technicians through an app, to carry out

repair works where needed in a timely manner, has been a key consideration.

Taylor Wimpey was in the process of moving its paper-based system of scheduling to a digital app, and ahead of this were looking to assess the advantages and potential risks of adopting the company’s ERP provider’s mobile application.

Taylor Wimpey identified Exploding Phone as an expert in the app development and deployment field, and engaged our lead consultant to undertake an extensive technical evaluation. Exploding Phone audited the app and supporting infrastructure and defined a set of ‘discovery questions’ for the ERP vendor, ranging from architectural questions through to clarifications regarding data exchange and Middleware. This process highlighted several opportunities to improve the resilience of the system and ensured that the app conformed to industry accepted standards of best practice. Following Exploding Phone’s assessment, the app was deployed across Taylor Wimpey’s 24 regional businesses and was deemed a success, demonstrated by Taylor Wimpey’s continuing investment in the solution.

HowDidWeDo? Customer Feedback App Image

HowDidWeDo? Customer Feedback App

The How Did We Do? original design brief specified iOS and Android apps for tablets and mobile devices to enable customers and other stakeholders to post feedback about their experiences via comments, ratings and photographs. As the project evolved the client identified a wider range of use scenarios and phase two of the project added the ability to customise the app to support virtually any visit based experience, and to allow

the client’s app administrators to edit questions, etc., via a web based portal.

Information gathered by the app is uploaded to multiple databases with comments, answers and ratings being stored on the client’s servers while images are stored in Amazon’s AWS cloud service. This necessitated building a system that authenticated to the AWS server without the user having to enter login details, and linking the images back to the core database with a unique key generated by the Amazon server.

Information is collated and presented via a dashboard enabling management to identify and mitigate potential customer satisfaction issues in a timely fashion. The data has also allowed senior management to directly engage with customers with highly positive outputs for each party.

The project was characterised by a high degree of flexibility, co-operation and growing trust as the client evolved its ideas and goals during the design and development process.

DomCare Management and Monitoring Mobile App Image

DomCare Management and Monitoring Mobile App

DomCare has a mobile workforce of around 100 carers who carry out visits to clients in their own homes. DomeCare wanted to modernise the way they share visit schedule information with carers and also to gather real-time data when a carer checks in and out of a visit.

We built an Android application which is used by carers to see their up-to-date schedule data. In each of their client's homes is a care folder which

contains an NFC tag. Carers just need to swipe their Android handset over the NFC tag to check into and out of the visit. This data is securely sent back to a cloud-based platform over the internet which allows a real-time picture of the carer’s progression through their schedule to be formed. It also adds to the carer’s safety as they can often be working alone.

DomCare currently run their business from an MS Access database system. As this is integral to several processes such as billing and accounting which are external to the app, we have built an interface between MS Access and the cloud platform. This frequently synchronises data between the two databases, allowing DomCare to continue using familiar tools and processes.

Since the successful launch of the DomCare mobile app, we have also built an iOS management app. This allows the DomCare management to manage clients and carers. They can also view visits, changing the carers assigned to cover them. The app also notifies the DomCare management if there are any upcoming visits which do not have suitable cover.

Stannp Postcard Creation App Image

Stannp Postcard Creation App

Stannp is a postcard app which enables the user to create postcards on their phone, either by taking a photo or picking from their photo library. Recipients are selected and the postcards are printed and posted on the user’s behalf.

Beautiful collages with multiple photos can be created and the app includes tools for manipulating photos to best fit in the card. Recipients can be imported from the user’s contacts or

entered directly into the app, where they are stored for reuse.

Users purchase credits for sending postcards and the app features PayPal, Stripe and Worldpay integration giving the user a wide choice of payment methods. Sent postcards can be tracked in the app and reused to create new postcards.

WorkSafe Training Systems Portal Image

WorkSafe Training Systems Portal

WorkSafe Training Systems is an independent services provider offering work place related training, co-ordination and support for instructors. This includes providing the training materials, qualification cards and certificates required to run a successful course.

WorkSafe has an online portal which instructors use to provide details of the courses they are planning to run. Once a course has concluded the instructors

submit the details of the students who attended and this information is used by WorkSafe to generate and post certificates.

The portal allows students to register and leave feedback on their course, along with registering for ongoing updates and reminders. The portal also provides a repository for custom resources from which instructors and students can access and download relevant documents.

The portal provides WorkSafe’s administrators full access to information entered by instructors and students. Additionally, WorkSafe’s staff can upload and manage the resources available for download by the portal users.

Premier Waste Construction Environment Safety App Image

Premier Waste Construction Environment Safety App

Premier Waste manages waste disposal arrangements on large construction sites with multiple building contractors. Waste materials, etc., that have not been properly cleared cause obstructions, hazards and inefficiency. Previously Premier Waste’s on-site agents completed a paper “obstruction notice” requiring them to clear up, that was physically handed to the contractor. This legacy approach had serious limitations, being

inefficient and occasionally resulting in disputes with contractors.

Exploding Phone developed an Obstruction Reporting app which enables Premier Waste Management’s agents to electronically document obstruction details. This information, including photographs, is then emailed directly to the contractors as a PDF file. As the nature, time and location of obstructions is centrally stored and managed the possibility of dispute is virtually eliminated. If an ‘in-breach’ contractor fails to remediate the system uses an escalation system granting Premier Waste the right to clear the obstruction, thus maintain site safety. This service is charged to the contractor generating additional revenue.

The system features a Content Management System enabling off-site staff to manage the overall situation via reports detailing notices raised and outcome. The system also automatically generates a weekly spreadsheet which is used by the accounts department to keep track of notices and raise invoices.

Scolmore International Installer App Image

Scolmore International Installer App

The Scolmore Group manufactures and distributes electrical wiring accessories and lighting products. Building on a track record of delivering innovative ways to better serve its customers the company recognised that Installation Project Managers would benefit from access to electrical configuration tools and product specifications from their mobile devices.

Exploding Phone was asked to develop an app capable of

surfacing product information from the company’s database, providing a platform for a range of Calculation tools and enabling users to build and share lists of requirements which could then be shared with wholesalers. Along with core app development Exploding Phone also created a process to reconfigure Sage Accounting data for presentation via the app, and delivered a Content Management System to enable Scolmore to make changes to information published via the app.

Building the app also required the implementation of a robust integration with YouTube’s API. Despite the complexity of the project the solution was delivered in less than ten weeks.

Commenting on the project Scolmore’s Design Manager stated, “[The Exploding Phone] team has delivered above and beyond our expectations, our app has received a lot of positive feedback and won ‘Electrical App of the Year’ in the Electrical Industry Awards 2016”.

Jiji Bao Brokering App for Chinese Home Maintenance Market Image

Jiji Bao Brokering App for Chinese Home Maintenance Market

The Jiji Bao app and associated platform enables homeowners in mainland China to build and publish structured requirements to a community of property contractors. Potential suppliers then use a second app to submit bids to undertake the work. The ecosystem is underpinned by a custom administration portal and Content Management System.

All financial transactions are through WePay or CMB Bank and managed via the app. This

necessitated a complex negotiation with a Chinese domestic bank to manage compliance with the bank’s processes and its fiduciary responsibilities. In addition, the platform provides a comprehensive and robust workflow to manage and resolve disputes.

The app was promoted via an extensive print and TV marketing campaign initially focussed on the Guangzhou region, but with ambitions to encompass the entire Chinese market.

Naturally Jiji Bao uses Chinese characters and adheres to appropriate Chinese app conventions. Exploding Phone delivered to the client’s specifications successfully overcoming time zone and language challenges and is particularly proud to have delivered a rare example of software development being outsourced from China to the West Midlands.

Gas App Uk Finance Module Image

Gas App Uk Finance Module

Gas App Uk is a highly popular App with gas engineers. The company identified that smaller gas installers were not able to provide clients access to loans for new boilers. Gas App Uk asked Exploding Phone to add a Finance module to the existing app.

The project has two elements: 1) web portal that allows engineers to register and subscribe for the ability to offer credit, and 2) finance module app component which is

made visible once the engineer has signed-up.

The web portal required integration with a finance house’s systems to perform suitability checks. The portal allows the engineer to pay their annual subscription fee via integration with Stripe.

The new app module comprises: 1) A finance calculator providing comparative costs for differing repayment models. This is facilitated via API integration with the finance company’s system. 2) Once a repayment option is chosen the client enters their details via the engineer’s app. The data is sent to the finance company’s system and the application is accepted or rejected. A successful application results in a pdf quote being emailed to the end-customer with a link which the client later needs to click for the funds to be transferred to the engineer once the work is satisfactorily completed.

Key technical challenges included integration with finance company’s systems, providing caching of information within the app to avoid connectivity related glitches occurring during the application process, and capture to pdf of the client’s signature.

HOPS Labour Solutions Recruitment and Placement Portal Image

HOPS Labour Solutions Recruitment and Placement Portal

HOPS Labour Solutions Ltd. is a leading UK horticultural and agricultural recruitment specialist and temporary labour provider. HOPS required a cloud-based system to maintain details about farms, applicants, workers and recruiting agents. The system needed be accessible by HOPS users, farms, agents, applicants/workers and 3rd parties to view records of workers, to provide analysis and billing data and to manage the staffing

requirements of the farms.

The portal uses a responsive web design approach to provide a high quality experience on virtually any screen size and platform. The portal enables farms to make workgroup requests, for HOPS to validate the request and then allocate placements to their international agents who provide the required workforce for the farms. Workers can view placements, and upload necessary documents via the system. The system therefore needed to support multiple access levels so a robust Role Based Access Control system was implemented. The portal also needed to be highly intuitive to users with limited IT literacy and English language skills. The reporting system has been extended with advanced data filtering and searching functionalities and the system is now GDPR compliant.

Reviews

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Custom Software Management for Waste Management Co.

“The revenue for that client process has gone up by 1,000%.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2016 - Sept. 2016
Project summary: 

Exploding Phone provided software development services, building the front- and backend of a platform to process and allocate fines.

The Reviewer
 
1 - 10 Employees
 
United Kingdom
Wayne Clark
Director, Premier Waste Management Services (UK) Plc
 
Verified
The Review
Feedback summary: 

The new software perfectly met the requirements and ensured the manual process can run more efficiently, resulting in higher revenues. They were able to understand the business need and develop a user-friendly solution, communicating smoothly at all times.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a waste management company that deals with new construction sites and the management of their waste during the construction phase.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone?

We raise tickets and levy fines on waste that hasn’t been put into a bin on a construction site. Historically, this was done manually, with a book in duplicate but that was tedious and a nightmare administratively. People would say they hadn’t seen the tickets, and they wouldn’t sign to accept them, so we wanted a digital solution.

SOLUTION

What was the scope of their involvement?

I brought them in to look at what we were doing manually: what wasn’t working and what could work instead. They built a software platform that would be more reactive and be able to capture all the information related to tickets.

We discussed workflows; then Exploding Phone came up with the wireframes and how the software could work. They worked on both the front- and the backend.

What is the team composition?

I worked with three people from their team.

How did you come to work with Exploding Phone?

I found them on Google. Exploding Phone is based in the city I come from, and they seemed to be on my level and more proactive than some other teams.

How much have you invested with them?

We’ve spent £24,000 (approximately $31,500).

What is the status of this engagement?

We started working with Exploding Phone 2–3 years ago. It took us about nine months to get from the initial meeting to deployment, between February–September 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My staff retention is now a lot better because there are fewer confrontations. Everything’s done via the app rather than face-to-face, which is preferable when delivering bad news. The revenue for that client process has gone up by 1,000%, and we’ve been more efficient in getting new clients because of it.

How did Exploding Phone perform from a project management standpoint?

We’ve communicated by telephone and email, and we’ve had meetings face-to-face too. They came up with features we hadn’t thought of during our initial sessions, which made the platform a lot more user-friendly. The historical data and trends we can get from it are more than what I envisaged in the beginning.

What did you find most impressive about them?

We were involved with a different company some years before this, and in comparison, Exploding Phone seemed very proactive. They grasped our idea, ran with it, and came up with some excellent solutions.

Are there any areas they could improve?

We’d always like things to be cheaper, but the amount of time they invested justified the cost.

Do you have any advice for future clients of theirs?

Have a good understanding of what you wish to get from the project and the software. Think about the opportunities the app can bring and discuss those early on.

5.0
Overall Score Every member of their staff seemed enthusiastic, capable, and accommodating to me.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They exceeded our expectations in some circumstances on what they delivered.
  • 5.0 Cost
    Value / within estimates
    When I saw the time and the quality of people invested, I thought the cost was relatively cheap.
  • 5.0 Quality
    Service & deliverables
    They deliver in the agreed time, and the quality of what they deliver is very good.
  • 5.0 NPS
    Willing to refer
    I’ve recommended them to four other colleagues, who are using them.

Cloud-Based Database Dev for Recruiting Company

"It is an enormous step forward to have everything in one system that everybody can access."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - May 2018
Project summary: 

Exploding Phone developed and designed a custom database, with the key feature being multiple web frontend interfaces for different levels of user access.

The Reviewer
 
1-10 Employees
 
Kenilworth, United Kingdom
Jim Minshaw
Financial Director, HOPS Labour Solutions Ltd
 
Verified
The Review
Feedback summary: 

Internal and external feedback has been overwhelmingly positive. Exploding Phone’s understanding of database technologies helped them correct bugs quickly and respond equally as promptly to other concerns. The team’s quality deliverables set them up for potential future engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the financial director of HOPS Labour Solutions Ltd. We’re a recruitment company primarily for seasonal work in the horticulture and agriculture industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone?

We had multiple approaches for managing our clients, workers, and other partners. We needed to bring their respective information into one system.

SOLUTION

What was the scope of their involvement?

We went to Exploding Phone with a fairly basic idea of what we wanted. After an initial interview, they proposed that the best solution would be a cloud-based database with multiple web frontend interfaces for the users. We then had a call with their designer to flesh out his understanding of the system. He then came back to us with wireframes and an initial design concept.

They created a database that gives various users different levels of user access. Users include our staff, job applicants, employers, and recruiting agents in other countries. The initial system has been developed, and there's been some subsequent additions. They continue to provide support for the existing system. I anticipate that there will be more development in the future as well.

What is the team composition?

Andrew (managing director, Exploding Phone) and David (business development director, Exploding Phone) were involved in the initial stages. We have regular contact with a designer and a programmer/developer.

How did you come to work with Exploding Phone?

They were recommended to us by someone who works with our parent organization. We looked at some other companies and got quotes from them as well. We decided to go with Exploding Phone partly based on the recommendation.

How much have you invested with them?

We’ve spent between £20,000–£25,000 (approximately $26,000–$32,000 USD).

What is the status of this engagement?

We started working together in September 2017 and we launched the full system in May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From our perspective, it's been fantastic to no longer have lots of different systems of varying ages and usefulness. It is an enormous step forward to have everything in one system that everybody can access. I'm pleased with how quickly they got to the implementation stage.

There was initially some resistance from the employers when the system went live. That’s normal with any major change. There were also a few bugs that immediately came up. Exploding Phone got those fixes made quickly and now we're in a much better position. People regularly tell us that the new system is much better to use than it was before.

We’ve had lots of feedback that overseas users see a big improvement as well. We didn’t have an online system available to our workers before, so this is new for them. It hasn't seen much initial uptake but we're going to push more of them to use it.

How did Exploding Phone perform from a project management standpoint?

Their team is excellent. They use the Trello app, which I hadn't used before. I found it useful for managing bugs and any issues that came up. Exploding Phone dealt with problems quickly. I always felt that we knew where we were in the project. It was completed later than the initial estimate, but I expect that with IT projects. Overall, I was pleased that it got finished as soon as it did. I didn’t expect so fundamental a change to be implemented so quickly.

What did you find most impressive about them?

We found them very easy to work with, accommodating, and understanding of our requirements.

Are there any areas they could improve?

No, nothing that I can put my finger on.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It wasn't done at the original deadline but I was still happy with it.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS & Android Dev for Electrical Accessory Company

“Exploding Phone produces quality results, and we’ve experienced only great service from them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Exploding Phone developed an app complete with toolkits and calculation functions for electrician-support. The app is compatible with iOS and Android devices, and they implemented a product display feature.

The Reviewer
 
51-200 Employees
 
Tamworth, United Kingdom
Ian Wright
Design Studio Manager, Scolmore International Ltd
 
Verified
The Review
Feedback summary: 

The app has earned recognition through major industry awards and positive feedback from users. Exploding Phone provides expert programming skills to produce functional tools to simplify tasks. Their dedicated team continues to provide support for updates and additional developments.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the design studio manager for Scolmore International Ltd. We manufacture electrical accessories and lighting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone?

We needed development assistance for our app. We wanted the app to promote our company and products while making daily, complex tasks simpler for electricians. We had the idea but needed a team to help us execute it.

SOLUTION

What was the scope of their involvement?

We provided their team with the wireframes and designs we created. Exploding Phone developed the native app for iOS and Android devices, and built several tools within the platform. They integrated a range of calculation features to handle difficult, time-consuming equations, as well as a tool that scans mathematic tables to find solutions. The app also displays product information and available downloads, including a toolkit for electricians to access. Currently, they perform updates and help implement new tools.

What is the team composition?

Andrew (Managing Director, Exploding Phone) is our project manager, and they provide a team of designers, who reviewed our wireframes, and coders for development.

How did you come to work with Exploding Phone?

After finding seven developers online, I sent out our specs and received quotes from them. From there, we decided Exploding Phone had the programming and coding skills that best fit our project.

How much have you invested with them?

Throughout the project, we’ve spent around £24,000 (approximately $31,000 USD).

What is the status of this engagement?

We began the project in January 2016 and, although the platforms have launched, Exploding Phone continues to provide their services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app won awards in our industry, including the 2016 “Electrical App of the Year” award. We’ve also received positive feedback about its functionalities and performance.

How did Exploding Phone perform from a project management standpoint?

We communicate over the phone and through email, plus monthly in-person meetings. They use Basecamp to share files, and we’ve never had an issue. They’ve managed the project perfectly.

What did you find most impressive about them?

Exploding Phone produces quality results, and we’ve experienced only great service from them. They’re also quick to respond to our needs.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They were an average price; not cheap but not expensive.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already referred a few people to them.

App Dev for Residential Developer

"They're very proactive and innovative. They brought a lot of great ideas to the table."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - May 2017
Project summary: 

Exploding Phone designed and developed a native application for iOS and Android. They also assisted with technical due diligence and provided infrastructure services.

The Reviewer
 
1,001 - 5,000 Employees
 
High Wycombe, United Kingdom
Andy Feldon
CIO, Taylor Wimpey
 
Verified
The Review
Feedback summary: 

They delivered a secure, high-quality product, meeting an aggressive deadline.  Exploding Phone went above and beyond to accomplish all goals, while their proactive approach, transparency, and commitment earned them trust.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CIO at Taylor Wimpey. We're a house-building company in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone?

We needed help developing a very sensitive application and we were on a tight deadline.

SOLUTION

What was the scope of their involvement?

We gave them an idea of what we were looking for and they designed and coded a mobile application for iOS and Android. It was a native app and they integrated the interface into an existing backend system. In addition to the app, they did some technical due diligence and provided infrastructure services for us.

What is the team composition?

We usually worked with two people.

How did you come to work with Exploding Phone?

I worked with one of their team members at my previous organization.

How much have you invested with them?

We spent between $10,000–$50,000.

What is the status of this engagement?

We started working with them in November 2015 and the project was completed in May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We hit a very aggressive deadline. The app is secure and got a very positive feedback.

How did Exploding Phone perform from a project management standpoint?

They were very responsive (via email or phone) and quickly addressed any issues. We also had in-person meetings.

What did you find most impressive about them?

They're very proactive and innovative. They brought a lot of great ideas to the table. Also, they're honest.

Are there any areas they could improve?

No. We were very happy.

Do you have any advice for potential customers?

Have a two-way communication and be open to building a relationship.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS Dev for Medical Devices Company

"They were absolutely fantastic. Someone was always there, so we were never left in the dark."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Aug. 2018
Project summary: 

Building on a past vendor’s work, Exploding Phone updated an app to work on the latest version of iOS. They eliminated redundant features and added an intercom integration.

The Reviewer
 
201-500 Employees
 
Leeds, United Kingdom
Mike Mortimer
EC Manager, Steeper Group
 
Verified
The Review
Feedback summary: 

Communicating clearly from the start, Exploding Phone’s expert team inspired confidence throughout the project. The team corrected bugs quickly and responded equally as promptly to other concerns. Their can-do attitude and customer-oriented approach made them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the Environmental Control Manager at Steeper Group, which is based in Leeds, UK. We have three divisions: environmental control, prosthetic, and orthotic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone?

We had an existing mobile application on the Apple platform. We needed help updating it to work on the latest version of iOS.

SOLUTION

What was the scope of their involvement?

Exploding Phone developed several new features. They also got rid of redundant features, bringing the app more up to date and making it look better. They added an intercom integration as well. We provided them with the documentation from the previous app. We worked with them along the way to make sure that the finished product was exactly what we needed.

What is the team composition?

We primarily worked with one developer. We also spoke directly with the two owners of the company.

How did you come to work with Exploding Phone?

My previous boss had seen them because they were located near his home. We looked at their website and decided to include them in our search. We narrowed it down to three companies and then went to visit them in person. We showed Exploding Phone exactly what we wanted the app to do. They were quite happy to deal with us and came to us with what seemed like a good price, so it seemed like a good fit.

How much have you invested with them?

The app development itself was just over £30,000 (approximately $38,300 USD). We've also signed a three-year maintenance contract for them to resolve any issues and ensure the app stays up to date with newer versions of iOS.

What is the status of this engagement?

We worked together from January–August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first version they delivered had issues. Our engineers provided feedback, and Exploding Phone worked quickly to resolve the issues. The app now is working fine. The engineers seem happy.

How did Exploding Phone perform from a project management standpoint?

Their team is very good. Communication was excellent. We communicated mostly with phone calls and emails, and met in person several times. They provided status updates along the way as they went through the development process. Any issues were dealt with swiftly.

What did you find most impressive about them?

I appreciated that they liked to work with us. That’s preferable than us giving them a spec and they come out at the other end and say “Here you go, that's what you asked for.” They were happy to work with us all the way.

Are there any areas they could improve?

Not really. They were absolutely fantastic. Someone was always there, so we were never left in the dark.

Do you have any advice for potential customers?

Be open and honest with them and they'll be open and honest back.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re very good at delivering on schedule.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Education Data Apps

“They’re the first company I thought of to create my next solution.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Mar. 2009 - July 2017
Project summary: 

Exploding Phone developed a cloud-based education app for iOS and Android. They collaborated with an internal team to design the platform’s UI/UX. The final version features a customizable interface.

The Reviewer
 
11-50 Employees
 
Wolverhampton, United Kingdom
Hugh Griffiths
Former CEO, oMbiel Ltd
 
Verified
The Review
Feedback summary: 

Exploding Phone delivered a complex platform that they continually support. Customers appreciate the app’s versatility and reliably. As a result, the platform has grown into a market leader within the education industry. Their staff communicates effectively and works to improve existing procedures.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former CEO of oMbiel Ltd. That company focused on providing mobile apps for universities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone?

My involvement with Exploding Phone began in 2009, so building third-party mobile apps was still a new concept. After working with several universities to analyze their student data, I came up with the idea of mobile apps that store course material. I hired Exploding Phone to develop my proposed solution.

SOLUTION

What was the scope of their involvement?

My company built the platform’s backend infrastructure and web services. Exploding Phone completed the app development portion of the project. Our teams worked together closely and collaborated to create app’s design. The final deliverable was a cloud-based solution for iOS. They later developed an Android version once the technology became viable. The finished product includes an administration suite that lets each client customize the interface with their university’s branding.

What is the team composition?

We tended to work with a project manager. They allocated a total of 5–6 resources.

How did you come to work with Exploding Phone?

I searched for local companies on Google and found three candidates. Exploding Phone’s daily practices integrated well with our work philosophy. Hiring them was the obvious choice.

How much have you invested with them?

We spent nearly £1 million (approximately $1.3 million USD).

What is the status of this engagement?

This engagement took place from March 2009–July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Exploding Phone’s work enabled us to become the UK’s market leader for this type of solution. We grew to obtain 60 customers throughout the UK and 20 more worldwide. They continued to support the platform and it still receives positive feedback. It’s a sophisticated product.

How did Exploding Phone perform from a project management standpoint?

Their project manager handled most of our meetings and daily scrums remotely. Once each task was adequately assigned via development boards, we’d initiate agile sprints to expedite development. Exploding Phone updated the boards as they completed assignments and would report back to us. We primarily communicated via phone and email. Despite working from different locations, we approached the project as a unified team.

What did you find most impressive about them?

I can’t speak highly enough of them. That’s not easy for me to say as I’ve worked with quite a lot of suppliers and have large expectations. Having a technological background myself, I’m acutely aware of how challenging it was to build our platform. They implemented innovative features with a practical approach. They’re the first company I thought of to create my next solution.

Are there any areas they could improve?

No. They did everything we asked and even provided useful recommendations to improve the app’s functionality.

Do you have any advice for potential customers?

We considered them our additional in-house development team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anyone.

App Dev for Risk Management Solutions Provider

"They're one of the best software developers we've worked with in the last 8–9 years." 

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Ongoing
Project summary: 

Exploding Phone designed developed native apps for both iOS and Android for paperless registration. They also created a system for the in-house team to build custom versions for different countries and users. 

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Rich Harris MSc
Director of Technical Services, SmartWater Technology Limited
 
Verified
The Review
Feedback summary: 

Exploding Phone delivered a high caliber app that has satisfied several distinct clients. A versatile product, it’s easily modifiable for international use and many valuable applications. The team has exhibited an impressive degree of skill and expertise. They’re professional and innovative.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our company provides a range of risk management solutions. As the technical services director, I manage order fulfillment, quality checking, sample analysis laboratories, IT, compliance, and the engineering functions of our business.

We have a supply of uniquely coded chemical solution that makes property traceable. It’s invisible to the naked eye without UV lighting. A chemical analysis process shows if something is stolen to help prove the legitimate owner. We have many other technologies to track, trace, mark, and surveil for a comprehensive risk protection strategy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone?

A couple of years ago, we worked with Exploding Phone on a research and development process for spray pattern analysis. We needed a paperless post-dispatch registration process for our unique formula. To meet industry and police standards, our company can't know where the solution will be used when it leaves the building. Using paperwork involved complicated logistics and data entry.

We had just completed registration for 450,000 London homes. Each one had its own form, which was difficult to track after our solution is dispatched from our headquarters to London and dispersed across 32 boroughs. We even ship internationally to the United States and around the Caribbean, and will soon consider Australia and much more of Europe.

To make this process easier, we wanted to build a mobile app with a secure login that lets users scan the bottle's barcode, complete the details, and instantly upload them to our database. It improves the registration process and provides real-time management information.

SOLUTION

What was the scope of their involvement?

Exploding Phone first built us native apps for Android and iOS for the Metropolitan Police of London. We then decided to make a generic registration for the rest of the UK police forces and local authorities we work with. Instead of giving us an app for every eventuality, they came up with the idea to create a platform which provides us with a high degree of flexibility and control.

The dashboard allows us to build new iterations. We can create apps in various languages and customize fields depending on the industry and type of registration we were trying to collect. The system is integral to the entire post-sale registration process.

We put the formula together and commit it to both or either or both platforms, and then Exploding Phone compiles and installs it for us. They used the same color scheme and look and feel from the registration form our customers are familiar with for the app's design.

Our app has evolved significantly over the past 12 months. Moving beyond asset and property protection, we plan to it in our supply chain management solutions to register solutions and consignments at point A and validate the shipment when it arrives at point B.

What is the team composition? 

My team talked to three people from Exploding Phone. I speak to Andrew (Managing Director, Exploding Phone) often.  David (Business Development Director, Exploding Phone) handles the commercial side and works with my project manager. Simon (Software Developer, Exploding Phone) helps my development team and works with our internal app administrator. 

How did you come to work with Exploding Phone?

We were looking for a team that developed apps, rather than offering a full suite of marketing services and digital solutions. We needed a vendor with the right specialized expertise to manage our project. I kept coming back to Exploding Phone about this app until our senior managers approved the project. 

How much have you invested with them?

The first app cost about £15,000–£16,000. ($19,000–$20,000). Our second app, the paperless registration form, was around £40,000–£60,000. ($52,000–$78,000).

What is the status of this engagement?

We've been working together since October 2017 when we built the app for the Metropolitan Police of London. We just had a meeting with Exploding Phone this morning about more upcoming work. Everything they deliver stimulates new ideas from our commercial team. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Metropolitan Police of London have accepted our app and think it's wonderful. It's fully operational and will minimize paperwork and bureaucracy. They should be able to use it in about six months after the waiting period. It's a great app, and everyone loves it, but we can't get it on peoples' phones yet.

Our local police force and park rangers near our company's headquarters in the West Midlands, UK have all been using our app for the last six weeks. We're planning a rollout to many rural properties and villages. Many have high crime rates because criminals drive out to wealthy villages and ransack expensive houses. These officials are using our property protection to mark valuables and think it’s fantastic. They no longer have to manage pieces of paper. 

We just finished an American version for our office in the US. It's fully signed off on and ready to go. All the feedback has been excellent. When users request any changes that we can't make internally through the dashboard, Exploding Phone quickly finds the solution. I have no issues with their work technically at all. We work very well together. They're highly knowledgeable and professional. 

How did Exploding Phone perform from a project management standpoint?

Apart from the one incident, they've hit all the deadlines and kept their promises to deliver. Due to accounting issues, the dashboard was three weeks late which related to the commercial launch. We work well together. Testing can vary in length, but they get on bug fixes very quickly. 

Most of our communication is through phone and email. We also meet in person occasionally and have been to each other’s offices. They're about 30 miles down the road, which is an hour-long drive. 

What did you find most impressive about them?

Exploding Phone hits their deadlines. They tend to have an excellent understanding of how long a piece of work will take. This is very useful for planning and supporting commercial projects. They're one of the best software developers we've worked with in the last 8–9 years. They're great at multitasking and work well with our entrepreneurial business and quickly changing focus. 

Are there any areas they could improve?

When Exploding Phone built the dashboard, we should have had a face-to-face meeting and detailed exactly what we wanted to achieve; everything would have been perfect. We've had a phone call to discuss everything we've done since. I can't find any fault with them at all. 

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Everybody could be cheaper when you're the customer.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    definitely would. It would be no problem to at all.

Mobile App Development for Healthcare Consultancy

"I appreciated their eagerness to work with us and make our app the essential feedback tool."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

Exploding Phone Limited developed a mobile app through which users could submit feedback about services. They designed the app to work in a variety of settings. 

The Reviewer
 
501-1000 Employees
 
Wythall, United Kingdom
Kerry Winter
Group Head of IT, Healthcare Management Solutions Ltd.
 
Verified
The Review
Feedback summary: 

The app delivered the expected results, earned positive feedback from users, and was shortlisted for prominent industry awards. It successfully transitioned into other sectors. Exploding Phone Limited demonstrated their commitment to the project through timely, high-quality deliveries. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the group head of IT for Healthcare Management Solutions, the country's leading provider of care home management and consultancy services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Exploding Phone Limited?

We needed to capture customer feedback, and decided that a phone app would be a good solution.

What were your goals for this project?

Our goal was to create an easy-to-use app that quickly captured feedback and distributed it to relevant stakeholders to address concerns.

SOLUTION

How did you select this vendor?

We wanted a supplier who understood what we hoped to achieve and with whom we could form a strong business relationship.

Describe the project in detail.

After meeting to discuss our idea and objective, Exploding Phone Limited produced a beta version to test the basic functionality. Then they improved the user interface and the app's ability to work beyond the care sector.

What was the team composition?

Their managing director was our main point of contact. He received backup from two software developers, and their business development director helped with commercials.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app launched and deployed to our care homes three months after our initial meetings. Negative and positive feedback came through regularly from residents, family members, and friends. We're proud of the app and regularly get compliments on its design and functionality.

The app became a finalist for the 2018 Health Investor Technology Award and was shortlisted as a finalist for the 2019 Tomorrow's Care Technology Award. We've expanded into the retail, hospitality, dental, education, and local government sectors.

How effective was the workflow between your team and theirs?

Our communication is extremely good. They understand our objectives and manage delivery, timeframes, and expectations well.

What did you find most impressive about this company?

I appreciated their eagerness to work with us and make our app the essential feedback tool. We view them as a partner.

Are there any areas for improvement?

No, it's been a pleasure working with Exploding Phone Limited. I look forward to updating the app with them and working on further projects.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Management & Consultancy Firm

“They understand how users interact with app-based systems and I’m pleased with the output.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - Ongoing
Project summary: 

Exploding Phone Limited developed a mobile app for iOS and Android. They adhered to a list of technological requirements and redesigned the early wireframes. They’re currently working on an additional project.

The Reviewer
 
51-200 Employees
 
Birmingham, United Kingdom
Tony Stein
CEO, Healthcare Management Solutions
 
Verified
The Review
Feedback summary: 

Exploding Phone Limited delivered an outstanding application that consistently impresses users. Their talented designers completely reworked existing mock-ups and created a fluid UI/UX. They’re flexible enough to provide customized management services according to the project’s needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Healthcare Management Solutions. We provide a variety of consultancy, audit and review, operational management, and due diligence services for the healthcare industry. We also develop internal systems and sell them to third-party firms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone Limited?

At the time, we operated around 120 residential healthcare centers through the UK. A lot of those locations struggled to achieve an adequate level of compliance and quality. Relying on the local management staff to report issues to senior-level representatives proved unrealistic. To solve this problem, I wanted to create a mobile application that enabled people engaging with our services to give us direct feedback. Once I refined the idea a bit, we started looking for a development firm to build the platform.

SOLUTION

What was the scope of their involvement?

We provided Exploding Phone Limited with a rough outline that detailed the app’s form and functionalities. This document included some early ideas and graphical elements, but its primary focus revolved around listing the features we required. We agreed to develop the web-based platform as long as they created an API system that could transmit data back and forth. Ultimately, they delivered the app for both iOS and Android.

Pleased with the results of their previous work, we’ve since hired for another app development project. We started this project by providing more detailed wireframes than before. The current product is about 60% complete and they’re building it for Android. It’s already a much more significant undertaking than our initial engagement.

What is the team composition?

We primarily interact with two directors, a developer, and a designer.

How did you come to work with Exploding Phone Limited?

We researched local companies and reached out to several development firms, but selected Exploding Phone Limited due to their excellent presentation and convenient location. Being geographically close to us meant that I’d be able to visit their offices when addressing issues. Considering that’d likely expedite the whole process, we decided to hire them.

How much have you invested with them?

We’ve spent £130,000 (approximately $171,000 USD).

What is the status of this engagement?

We started working together in May 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone who sees the first app they’ve built for us is blown away by its quality. Their approach to design is one of their greatest strengths. One of their designers took the wireframes I created and made them 100% better. They understand how users interact with app-based systems and I’m pleased with the output.

How did Exploding Phone Limited perform from a project management standpoint?

They comprehend our needs and are disciplined enough to keep scope creep under control. Their team usually sends us a document listing the recent design changes they’ve made. If a task is particularly complex, we’ll arrange a face-to-face meeting to sort everything out. They’re exceptionally responsive and offer a fair pricing structure.

What did you find most impressive about them?

They’re large enough to complete complex projects but are also small enough to accommodate specific workflow requirements. I always feel like we’re an important client to them.

Are there any areas they could improve?

No. They’ve been exceptional thus far.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They haven’t missed any deadlines.
  • 5.0 Cost
    Value / within estimates
    They’re a lot cheaper than I expected.
  • 5.0 Quality
    Service & deliverables
    Everything is fantastic.
  • 5.0 NPS
    Willing to refer

Cross-Platform App Dev for Gas Engineering Resource

“I’m 100% satisfied with their work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2015 - Jan. 2016
Project summary: 

Exploding Phone Limited developed a website and an accompanying cross-platform application. The finished version features video tutorials, equipment manuals, and a social portal for community interaction.

The Reviewer
 
1-10 Employees
 
Birmingham, United Kingdom
Antony Provan
Managing Director, Gas App Uk
 
Verified
The Review
Feedback summary: 

Exploding Phone Limited delivered an award-winning platform with an intuitive UI/UX. The mobile app runs smoothly and provides users with valuable resources. Their team communicates efficiently and keeps each engagement organized. They’re innovative and willing to pursue unique ideas.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Gas App Uk. We’re an online resource for gas engineers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exploding Phone Limited?

We wanted to create a web and mobile platform that could provide gas engineers with all the information they need to approach each job safely.

SOLUTION

What was the scope of their involvement?

Exploding Phone Limited was involved with us from the start and helped deliver nearly every aspect of our platform. They developed our website along with a cross-platform app for both iOS and Android. Their team brainstormed new features and transformed various ideas into a functional product that benefits our users. Instead of working solely from my point of view as an engineer, they suggested UX elements that I didn’t know were possible. Those implementations produced a more interactive website. They’ve supported the platform up to its current version.

Gas App Uk features thousands of manuals for heating engineers to access as needed. Additional resources include gas lighting calculators and video tutorials. There’s also a social element that allows engineers to communicate and discuss topics relevant to their industry. Several community competitions have been run through the platform as a result of this functionality. An interactive newsroom feature hosts industry-specific news along with a job recruitment section.

What is the team composition?

We interact with three resources including a lead developer, an Android developer, and a frontend designer.

How did you come to work with Exploding Phone Limited?

I found them via online research and decided to reach out. I sat down with them and believed they were the right partner for us.

How much have you invested with them?

We’ve spent over £50,000 (approximately $66,000 USD).

What is the status of this engagement?

The development portion of the project took place from September 2015–January 2016. They regularly support and update the platform.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform functions exactly as we intended. It’s fully comprehensive, easy-to-use, and aesthetically pleasing. The finished product has even received an award.

How did Exploding Phone Limited perform from a project management standpoint?

Exploding Phone Limited kept us up-to-date regarding the platform’s progression during the development cycle. Their whole team adhered to our development schedule, met deadlines, and delivered what they promised. In addition to face-to-face meetings, we frequently communicate via phone and email. Overall, their project management skills are top-notch.

What did you find most impressive about them?

We appreciate their attentiveness and creativity. Exploding Phone Limited encourages us to push boundaries and look at new opportunities. That separates them from large companies that often forget to check in with their clients. Our engagement with them has worked out tremendously well. They’re a good group of people.

Are there any areas they could improve?

No. I’m 100% satisfied with their work.

Do you have any advice for potential customers?

Start the project with an open mind and let their team do what they do best. They’ve helped my business expand into something more than I thought it could be.

5.0
Overall Score They’re an excellent company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer