How did you select this vendor?
We interviewed three vendors and felt that Explainify had the most business expertise, as well as the best project structure. They sounded very organized, and it seemed that they could take us step by step through the process. This was useful because I had worked on many videos over the years, but never on something that was fully animated.
Describe the video(s) and the process in detail.
Randi (Project Manager, Explainify) and Kelsey (Production Manager & Lead Project Manager, Explainify) made the entire process so easy. They gave very specific instructions of what we needed to provide, what our deadlines were, and when we would move to the next step in the process.
The Explainify team did 90% of the work, helping write the script, assisting with the design, and more. All we had to do was provide feedback and suggest minor tweaks to fully embrace our brand personality. We finished both videos ahead of schedule.
What was your vendors' project management or feedback process?
They were very specific about feedback loops, providing specific forms so that our feedback was structured in the exact way that they needed it. We typically had 1–2 days to provide feedback, and they would give me advance notice of when we could expect our next round of proofs. This helped me schedule time in my calendar to review their work and plan around our team's schedule.