What evidence can you share that demonstrates the impact of the engagement?
At this point in the engagement, our beta version is almost done. We’ve been evaluating the work constantly, whether through internal tests, usability tests, or external focus groups, to ensure everything meets our expectations.
How did Expedition Co. perform from a project management standpoint?
They’ve got an amazing process. They use the Agile process and they have a great forecasting model that they work within. This helps us know where we need to be and how we can get there. They have daily, weekly, and monthly delivery mechanisms, and are great about communicating with our entire team.
What did you find most impressive about them?
They are traditional development, technology guys, but they have a very good understanding of cross-industry function. Their breadth of life experience really helps them come at a project with a working knowledge that’s maybe even beyond the scope of the client. They have the ability to forecast additional vision based on past experience, which leads to some unique dynamics in the creative process.
Are there any areas they could improve?
I would encourage them to introduce new team members to the clients, even when they’re down in the development trenches. Though it's a transactional relationship, it’s a people to people world, and I think staff or company connection is a key piece of long-term partnerships.
Additionally, it would be amazing if they look at bringing VR, AR, and AI capabilities in-house. They have external relationships for those now, but as we know, technology is going there fast, so it would fantastic to have those as internal product offerings.
Do you have any advice for potential customers?
Meeting these guys and understanding who they are as an organization will really help. Don’t make the relationship transactional. They give you such an amazing relational component that you know you’re really getting quality.