People First IT Support
Executech, an outsourced IT services provider, was founded on the strong principle of bringing a human touch to IT. Over the past 20 years, Executech has provided enterprise-quality IT to over 3,000 company networks and 400 maintenance clients across the West. Executech was created with a simple idea: to improve the IT experience. Realizing that many IT companies create a frustrating user experience by servicing clients remotely and with an impersonal touch, the Executech team set out to build a company that worked differently. The vision was to offer IT services with technicians that were not only good technically, but great professionally. Ever since the company’s inception, Executech’s mission has always been to have a people-first approach.
headquarters
other locations
Managed IT Services for Healthcare Provider
the project
"I know I can always reach someone to assist in solving any issues rapidly."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a medium healthcare provider and I serve as the Administrator
For what projects/services did your company hire Executech?
As an individual running a small business, I wear multiple hats. Executech has allowed me to focus on other areas of responsibility by taking the focus on all my IT Managed Care concerns, projects and upgrades.
How did you select this vendor and what were the deciding factors?
We have been with Executech for years. There are numerous groups in town, but I have found their expertise top notch and the customer care beyond exemplary.
Describe the project in detail and walk through their service package.
They are my go to for Managed IT Support
How many resources from the vendor's team worked with you, and what were their positions?
We have a primary account rep, several support techs that have some on site, as well as special project reps.
Can you share any outcomes from the project that demonstrate progress or success?
I completely count on them for my Managed IT Support.
How effective was the workflow between your team and theirs?
Outstanding.
What did you find most impressive or unique about this company?
Customer support. I know I can always reach someone to assist in solving any issues rapidly.
Are there any areas for improvement or something they could have done differently?
None come to mind.
Focus
Portfolio
Managed Security Services
In 2018, the President of Flexible Fuels approached Executech with a problem: his team had noticed multiple “phishing” email campaigns in their inboxes. These campaigns had not been detected or prevented by their IT services provider at the time, and Flexible Fuels asked Executech to conduct a risk assessment.
Executech responded immediately, and met with the company to develop a customized managed IT services and managed security plan which fit the company’s needs and budget. In addition to providing round-the-clock IT support, Executech worked with Flexible Fuels to improve and implement security tools and procedures to increase the company's overall ability to thwart cyberattacks moving forward. From firewalls and email security to security consulting and best practices, Flexible Fuels is much more secure today than they were a year ago.
Strengthening Digital Security & Managed IT Support
In 2019, the CFO of Allied Autos approached Executech with a problem: several of his employees’ computers had been hit by ransomware. One of the employees had accidentally clicked on a malicious pop-up, which allowed hackers to access their servers and implement ransomware. As a result, the company’s employees could not access important files without having to pay a ransom fee. Allied Autos’ internal IT team had not been able to detect or prevent the hack, and to make matters worse, they had not been conducting regular data backups.
Having heard of Executech’s strong reputation for enterprise-quality IT services, the CFO at Allied Autos quickly called them to conduct a risk assessment.
Executech immediately sent in a team of five technicians to remediate and repair the company’s IT system. Over the next 24 hours, Executech’s technicians installed a state-of-the-art firewall and licenses on 320 devices across the client’s 14 locations. Executech’s team also found the computer that was originally responsible for spreading the ransomware – a device that had been previously overlooked by the internal IT team. Within two business days, Executech’s team had completed a total overhaul and upgrade of Allied Autos’ cybersecurity defenses, allowing the Company to return to business as usual with an increased layer of protection and data backups.
Reviews
the project
Managed IT Services for Pre-Employment Background Check Co
"I can't say enough about how well they work with us on everything."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the President of Employment Screening Services Inc. We do pre-employment background checks for companies world wide of all sizes
For what projects/services did your company hire Executech?
As our company grew and technology changed it was obvious that we could not manage our own IT and needed to outsource this to someone who could grow with us and ensure we were up-to-date on the latest technology and security. After interviewing many companies we decided on the Executech - we've actually been with them through 2 previous owners and continue to have the same high quality service - if anything it has gotten better over the years as both our company and theirs grew.
How did you select this vendor and what were the deciding factors?
We have a very complicated system of servers and software to manage our operations. Executech was the only company who proved to us that they knew how to handle both sides of our needs as well as quick response when we needed it. Being world wide, we have to have as close to 100% uptime with our systems as possible. They ensure we maintain that.
Describe the project in detail and walk through their service package.
Executech has built our systems from the ground up. They recommend/design our servers and desktop systems and do all instillation. They do the same for our software.
How many resources from the vendor's team worked with you, and what were their positions?
Over the years we have dealt with every aspect of Executech's team. Each one is professional and knowledgeable. If they don't know something they go find out before recommending it. We have an amazing relationship with them for their online help as well as in-house service and support.
Can you share any outcomes from the project that demonstrate progress or success?
We have just gone through our ISO-27001 certification. Working with the CyberSecurity team we hired to do this, Executech worked side by side with them to ensure we got certified with the lease amount of work on our end by doing all the back-end work and research as well as the write-up of everything needed. This was a huge 2 year project that could not have been accomplished without them.
How effective was the workflow between your team and theirs?
AMAZING! I can't say enough about how well they work with us on everything.
What did you find most impressive or unique about this company?
We have so many needs and the way their team works, we always know that someone knows how to handle our systems as well as working with our people.
Are there any areas for improvement or something they could have done differently?
Any company has it's issues at one time or another over the number of years we have worked with Executech. What I like is that I can call and talk to them about issues and they get on it and take care of it. This is a very key issue for us.
the project
Managed IT Services for Concrete Sawing & Drilling Company
“They have great communication skills.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of finance of a company in the construction industry. We do concrete sawing and drilling.
What challenge were you trying to address with Executech?
We hired Executech to handle all of our IT needs.
What was the scope of their involvement?
Executech set up our computer network and maintain all of our software systems and IT-related programs. They’ve installed both hardware and software systems for us. The team works remotely, but they usually work on-site once a week to address the needs of everybody in our organization.
What is the team composition?
We work directly with one of their service technicians every week. When we have special projects — such as moving and rewiring our server — they assign around 3–4 people to work with us. Our main point of contact is the project manager.
How did you come to work with Executech?
We’ve been working together with Executech for 15 years — it’s been so long that I can’t remember exactly when we found them, but it was probably through word of mouth.
How much have you invested with them?
Our investment has been around $150,000.
What is the status of this engagement?
We started working together in January 2007, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Since we’ve been working with Executech for 15 years, I don’t know what it’s like to be without them. Our team is happy with them. The team is highly responsive, addressing every single concern we have in a timely manner.
How did Executech perform from a project management standpoint?
Executech’s project management skills are great; I haven’t had any problems with them at all. On top of that, they have great communication skills; we talk via phone calls, emails, and texts. They create tickets for us once we relay our needs and send them to me for approval.
What did you find most impressive about them?
Their responsiveness is impressive. Moreover, their resources are knowledgeable about our industry and are always here when I need them.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Have clear needs and expectations. As long as you relay your goals clearly, Executech will provide what you need.
the project
Managed IT Services for Healthcare Provider
"I know I can always reach someone to assist in solving any issues rapidly."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a medium healthcare provider and I serve as the Administrator
For what projects/services did your company hire Executech?
As an individual running a small business, I wear multiple hats. Executech has allowed me to focus on other areas of responsibility by taking the focus on all my IT Managed Care concerns, projects and upgrades.
How did you select this vendor and what were the deciding factors?
We have been with Executech for years. There are numerous groups in town, but I have found their expertise top notch and the customer care beyond exemplary.
Describe the project in detail and walk through their service package.
They are my go to for Managed IT Support
How many resources from the vendor's team worked with you, and what were their positions?
We have a primary account rep, several support techs that have some on site, as well as special project reps.
Can you share any outcomes from the project that demonstrate progress or success?
I completely count on them for my Managed IT Support.
How effective was the workflow between your team and theirs?
Outstanding.
What did you find most impressive or unique about this company?
Customer support. I know I can always reach someone to assist in solving any issues rapidly.
Are there any areas for improvement or something they could have done differently?
None come to mind.
Executech has been a reliable IT partner, and the client depends on them to solve any issues promptly. They have an outstanding workflow, and the client is pleased with their partnership.