Excellis IT

BACKGROUND

Introduce your business and what you do there.

I’m a master trainer at Exclusive Dog Training, a dog training company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Excellis IT?

I hired Excellis to build my website and customize my CMS via WordPress. 

SOLUTION

What was the scope of their involvement?

Excellis has developed by website and CMS. They’ve also optimized my videos by troubleshooting them with plug-ins so that I can customize them at the top of my page. As far as  SEO is concerned, I’ve used Ahrefs to analyze my website and identify issues. 

Excellis has then worked on orphaned pages, disavowed links, and other advanced technical SEO work that I can’t do on my own. Their goal is to bring my website grade to 100% from 95%, so their tasks also include improving my page speed and reducing image sizes properly. 

What is the team composition?

We work with two people from Excellis, including Sourav (Senior Operations Manager). He’s my main point of contact. 

How did you come to work with Excellis IT?

Excellis was a referral to me. I knew of Sourav from the work he did before, and that attracted me to working with Excellis. In other words, I trusted Excellis because of him. 

How much have you invested with them?

I’ve invested around $2,000–$3,000.

What is the status of this engagement?

We started working together around June 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

To measure success, I check my site score. I also receive a full report from Ahrefs. So far, my site score is 100% — thanks to Excellis’ efforts. I’ve also acquired 10 new referral domains pointing to my page. In other words, people are citing my website because it’s becoming more popular on searches.

For instance, I have a 3,000-word Rottweiler article that gets about 800 clicks per month. After optimizing that article, we’ve received a report saying that 10 new domains are linking to my website. This means that my website is sending friendly signals to Google. This is good because I’ve never previously had that many domains linking to my website in just one day. 

How did Excellis IT perform from a project management standpoint?

Excellis manages the project well. The team is proactive in sending me messages via emails or calls. They dedicate time to doing tasks, and they’re highly communicative. Moreover, there’s never a time when I get nervous or feel that I can’t trust them — I always know that I can trust their team. 

As a result, whenever I give them access to my website via Google Search Console, I fully trust them not to take my business away. They’re not going to bring it down; they’re the real deal. To communicate, we mainly use video conferences or phone calls via FaceTime or Skype. 

What did you find most impressive about them?

Sourav is extremely personable. He never cuts me off, and I can tell that he actively listens to me. Moreover, they’re also great when it comes to technical coding. I’m not a coder, but I know enough to know if they’re using Dreamweaver or other tools. Essentially, the team does the code from scratch. They truly know what they’re doing. 

Are there any areas they could improve?

No, there aren’t any. They’ve already made everything look good.

Do you have any advice for potential customers?

If you’re an American company, know that East Indian designs and ideas are culturally different from what you might expect. As a result, you should be extremely clear about what you want when it comes to your website. Communicate everything you want, and don’t assume that they can read your mind from a design standpoint. 

BACKGROUND

Please describe your company and position.

I am the Director of an eye wear retailer

Describe what your company does in a single sentence.

We import product and distribute eye wear products across India. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excellis IT to accomplish?

• Revamp our website
• Fix issues with CRM

SOLUTION

How did you find Excellis IT?

Online Search

Why did you select Excellis IT over others?

• High ratings
• Close to my geographic location

How many teammates from Excellis IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Excellis to revamp our existing B2C website to aid our efforts to tap into e commerce. Also they added features and fixed bugs in our CRM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website looks and function improved exponentially. Also CRM is functioning better

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were prompt and provided satisfactory solutions.

What was your primary form of communication with Excellis IT?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Personal touch. The higher management was at the forefront for this project

Are there any areas for improvement or something Excellis IT could have done differently?

Nil 

BACKGROUND

Please describe your company and position.

I am the Owner of La Gaveta

Describe what your company does in a single sentence.

Department store E-Commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excellis IT to accomplish?

• To bring new and economical products to my customers.

SOLUTION

How did you find Excellis IT?

Online Search

Why did you select Excellis IT over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Design my E-Commerce store website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• My experience with platforms like Wix and shopify

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every time I did call Allen the Project Manager with new questions about my website, he was very kind and gave me a helpful answer. The time frame of my project was met without delays.

What was your primary form of communication with Excellis IT?

• Email
• Messaging App

What did you find most impressive or unique about this company?

From the first day I contacted Excellist to show them my website project all managers were eager to start working in a new design that would satisfy my need. To this day I’m very happy I did contact Excellist they have created a website that fulfill all my expectations of what I wanted for my Ecommerce store.

Are there any areas for improvement or something Excellis IT could have done differently?

Thanks to Allen and his team for a well-done job!

BACKGROUND

Please describe your company and your position there.

I am the Quality and Projects manager at an Electricity retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Excellis IT?

Our company required experienced QA auditors to quickly and effectively audit our calls.

SOLUTION

Describe the project in detail and walk through their service package.

They made sure our compliance is followed by our internal and external agents by providing quality audits on the calls we provided

How many resources from the vendor's team worked with you, and what were their positions?

Their Quality assurance manager (Hasan) and 10 other agents are consistently working with us

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They have provided quality work and continues to improve as we move forward.

How effective was the workflow between your team and theirs?

Extremely effective as the team can adapt to many challenges and the changing environment of the Australian Energy market

What did you find most impressive or unique about this company?

I'm impressed with their communication skills. Hasan the manager is great a communicating with us and the outcomes his team is trying to achieve.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

I'm the owner of a Solar Design and Electrical Installation company working in the Renewable Energy Sector with our focus on Residential Rooftop Solar Systems and Energy Storage Solutions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Excellis IT, and what were your goals?

Our website was dated and didn't reflect our services and needed to be upgraded to appeal to our target market and allow us to reach more customers with better marketing platforms and bundling our services

SOLUTION

How did you select this vendor and what were the deciding factors?

We received emails regarding the vendors services and answered a phone from their project manager and had a conversation based around our needs and discussed the vendors offering and we decided it was a good fit for us

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had initial discussions about what our needs were and we talked about other projects the vendor had completed and after reviewing some of the sites decided on a template that worked for us. We then provided the content and details for transferring the hosting from our previous provider

How many people from the vendor's team worked with you, and what were their positions?

A project manager was the first point of contact shortly followed by an account manager who worked with 2 other technicians and design type staff

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After going live only a short few days ago its still too early to provide any creditable feed back but we love the new design and look forward to continued improvements working with the vendor and their team

Describe their project management style, including communication tools and timeliness.

Our experience with Mark the project manager was pleasant and friendly and later our communication with Allen was always professional but friendly and relaxed with all of our questions and requests met with prompt and clear responses either via email or a phone call

What did you find most impressive or unique about this company?

They have delivered a professional-looking site and now provide us with the confidence to administer it ourselves. Given the knowledge that if we have any issues they are there to provide us with support we need

Are there any areas for improvement or something they could have done differently?

The only criticism we have is when we initially looked at templates some of the content was not in English but they were very quick to make the changes we requested

BACKGROUND

Please describe your company and your position there.

I am the Owner of Brangio Corp Brangio Corp Services Sydney wide CCTV Alarms Intercom Access Control Data cabling Data Networks 24 Hour Emergency Call Outs

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Excellis IT?

Digital Marketing Web design Social Media Management

SOLUTION

How did you select this vendor and what were the deciding factors?

They where referred to me by couple of my clients

Describe the project in detail and walk through the stages of the project.

Its a ongoing project

How many resources from the vendor's team worked with you, and what were their positions?

In total there where two resources one project manger called Allen & one process manger called Mark

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

they are currently on my digital project which is ongoing and i am extremely happy with the progress

How effective was the workflow between your team and theirs?

Perfect

What did you find most impressive or unique about this company?

We're impressed by the willingness of their manager to go above and beyond. We wouldn't know what to do without him.

Are there any areas for improvement or something they could have done differently?

absolute not they are 100% perfect

BACKGROUND

Please describe your company and your position there.

I am the director of Nadax Media, IT and digital Sales and Marketing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Excellis IT?

A lot of our development and marketing projects are outsourced to them

SOLUTION

How did you select Excellis IT and what were the deciding factors?

We have worked with several providers in the past and have had issues with the level of work. I found these guys online and have been extremely happy with the performance.

Describe the project in detail and walk through the stages of the project.

Its not one project they work on, they work on several projects with us. We basically outsource them development and marketing work to them

How many resources from the Excellis IT team worked with you, and what were their positions?

3 people I liase with directly, Director Ali, Manager Sourav and Roger BDM

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All our projects are successfully delivered and on time

How effective was the workflow between your team and theirs?

Everything was on a timely manner, via skype and teams chats

What did you find most impressive or unique about this company?

Their comprehension of our projects and timely deliveries are impressive.

Are there any areas for improvement or something they could have done differently?

I cant think of any to be honest

BACKGROUND

Please describe your company and your position there.

I am Founder of AL GHANI GROUP.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Excellis IT?

Our Company website developed and hosted by Excellis IT.

SOLUTION

How did you select this vendor and what were the deciding factors?

We experienced them as a well professional Service Provider and also well understandable towards their Client Business and requirement.

Describe the project in detail and walk through the stages of the project.

They complete our project which we assigned to them on a dedicated time.

How many resources from the vendor's team worked with you, and what were their positions?

In total 3 people team worked for us designed Web, content writers and QA in final stage.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Overall their positive effect towards demonstration of progress is remarkable.

How effective was the workflow between your team and theirs?

Very Well cooperative and amicable way they worked.

What did you find most impressive or unique about this company?

We are impressed with their commitment to our company's success.

Are there any areas for improvement or something they could have done differently?

To provide update in their service time to time to the Client.

BACKGROUND

Please describe your company and your position there.

We're a leading brand for providing B2B services in rural India. We have a presence throughout the country. I'm the marketing manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Excellis IT, and what were your goals?

I felt the need for a website for my business.

SOLUTION

How did you select this vendor and what were the deciding factors?

I got ExcellisIt as a ref and I found it online as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Web design, development, research, content creation, WordPress, php website, secure, smooth, responsive and user friendly.

How many people from the vendor's team worked with you, and what were their positions?

3-4

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team is really pro and expert their work output. They gave us a website that was far more beautiful than what we initially imagined. Hosting, development all aspects had been done and crafted beautifully! I Would definitely refer or come back for next work. Great job team, keep doing the excellent work. All the best!

Describe their project management style, including communication tools and timeliness.

Excellent!

What did you find most impressive or unique about this company?

RND and Delivery.

Are there any areas for improvement or something they could have done differently?

No, Just keep up the excellent work!

BACKGROUND

Please describe your company and your position there.

Managing Director | Interactive Results

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Excellis IT?

We required a fresh customer facing website for a couple of different projects.

SOLUTION

How did you select Excellis IT and what were the deciding factors?

Excellis were able to quickly understand our needs and exceeded our expectations with the final product.

Describe the project in detail and walk through the stages of the project.

We required a lead-generation website to help us to acquire new leads and customers. Excellis took our initial requirements and came back with some further suggestions that enhanced the final product.

How many resources from the Excellis IT team worked with you, and what were their positions?

We worked with 2 of the team who were both great ever step of the way.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The guys are excellent at what they do and we'll be sure to use them again in the future.

How effective was the workflow between your team and theirs?

Great.

What did you find most impressive or unique about this company?

Their fast response and quick understanding of our needs were impressive.

Are there any areas for improvement or something they could have done differently?

No