Exceedion, LLC

Please describe your company and your position there.

I'm a Partner of a specialty tax firm. We provide niche tax services to companies in size from small startups to Fortune 500.

For what projects/services did your company hire Exceedion, LLC, and what were your goals?

Our website has gone through multiple iterations over the last 20 years. The goal is to always have a fresh, current site that is easy to navigate and captures who we are as a firm.

How did you select this vendor and what were the deciding factors?

We interviewed 5 local web developers and Exceedion was the one who we felt had the both the technical expertise and aesthetic skills to bring an improved version of our vision to life.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the initial meeting to understand our desires, we had several back and forths on concepts. Once a concept was finalized, Exceedion built the site out, not missing any mutually agreed upon milestone dates.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with the Owner, Brad Miles.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Having worked with Exceedion for over 15 years on multiple versions of our website. We have seen continuous growth in engagement and contact from visitors.

Describe their project management style, including communication tools and timeliness.

Exceedion is really good at identifying communication preferences of their clients, and making it a really easy vendor relationship.

What did you find most impressive or unique about this company?

They are always quick to respond. They offer help wherever it's needed.

Are there any areas for improvement or something they could have done differently?

no

Introduce your business and what you do there.

Our organization is a 501(c)3 subsidiary of the Indiana Chamber of Commerce. As a not-for-profit, we guide employers through their health and well-being journey, providing education, resources, evaluations and connection to other businesses.

What challenge were you trying to address with Exceedion, LLC?

Exceedion helped us overhaul our website and member resources.

What was the scope of their involvement?

Exceedion has helped us think through UX, website content/layout and daily website maintenance and support for specialized projects.
We started with planning calls to discuss what we hoped to receive from projects and what functionality we wanted to see on our website. Their program management process helped the process to run smoothly.  

We’re a membership-based organization, so we want both our member and non-member organizations to efficiently get the information they need from our website. Some of our content is only accessible to our members, and Exceedion provided features to make this possible. Companies can submit membership applications online which makes it easy for us to follow up.

We’re also a very event-focused organization, so we had to be able to provide information about our events in a very streamlined and easy-to-follow way.

What is the team composition?

We worked directly with the President, Bradley.

How did you come to work with Exceedion, LLC?

Our parent organization uses Exceedion for their web development.

How much have you invested with them?

Between $10,000 and $49,999

What is the status of this engagement?

We’ve been working together since January 2020. The first project was a lengthy process that required forethought, planning, and thinking ahead. At the end, we had a web page that was manageable, meaningful, and met our expectations,

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen an increase in the number of new member applications we receive through the website thanks to Exceedion’s in making our site easy to navigate. The training they provided has helped us keep the site up to date. In addition, SEO wasn’t a priority with our original website. Now that Exceedion has trained our staff in SEO, we have a wider internet presence and impact.

How did Exceedion, LLC perform from a project management standpoint?

They always stay on budget and are excellent communicators. We’ve had a couple of questions for them, and they quickly respond with accurate information about how they’ll fix it or about how we can resolve it ourselves. They’re very easy to get a hold of. Finally, time management hasn’t been an issue. Basecamp, email, and Zoom suffice for communication.

What did you find most impressive about them?

Their size is a strength for them. We’re working directly with the president of the organization; he has a strong interest in making sure that his clients are happy with their projects. The fact that they’re local is an advantage as well. We’ve been able to work on-site with them on multiple occasions as well. Their WordPress abilities and familiarity with our organization and parent organization stand out as well.

Are there any areas they could improve?

We’ve been very happy with Exceedion's service and look forward to continue working with them.

Do you have any advice for potential customers?

It’s a good idea to have an idea of what you want to accomplish when working with any consultant or vendor. They can provide recommendations, but it helps to know what message you’re trying to get across and how you want to communicate. Be open to their ideas as well, however.

Please describe your company and your position there.

I am the marketing director overseeing all facets of our company's marketing.

For what projects/services did your company hire Exceedion, LLC?

Our website was in need of a refresh. We worked with Exceedion to create a fresh new look and feel while also ensuring that technical SEO, accessibility, and UX were prioritized.

How did you select this vendor and what were the deciding factors?

After researching various vendors, we ultimately picked Exceedion due to their industry experience, web design expertise, and overall value of the services offered.

Describe the project in detail and walk through the stages of the project.

After a series of discovery meetings to discuss our goals, we received 3 initial designs for the main page on the site. Once we chose a theme, they finalized the design and provided feedback through Zoom Calls, Adobe XD, and Basecamp. This allowed us to discuss and show them how we wanted the rest of the site to look. The vendor came back to us with designs for our other pages, including customized contact forms specific to our industry needs.

How many resources from the vendor's team worked with you, and what were their positions?

We worked closely with two resources at Exceedion, the President, to make sure all of our goals and needs were met, and a project manager on the team.

Can you share any outcomes from the project that demonstrate progress or success?

Exceedion's documentation, onboarding, and project management were comprehensive and seamless. They took pride in their work and kept our project milestones on track. We are about to launch the new website but have gathered a great deal of positive feedback and excitement about our new design.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided frequent updates. We had in-person meetings and phone calls, but most of the feedback was through Basecamp and email. They delivered everything on time.

What did you find most impressive or unique about this company?

Exceedion'sextensive knowledge about website design, user experience, and optimization made our web redesign project a success. We appreciated that they were patient and thoughtful while we came up to speed. We have worked with other agencies in the past, but this was a particularly collaborative and positive experience.

Are there any areas for improvement or something they could have done differently?

The Exceedion team was transparent about the project from the beginning. Their communication of expectations was exact. I don't think there is anything this team could improve upon.

Please describe your company and your position there.

I am Owner / Operator of Royale Coffee Co, a specialty coffee roasting company.

For what projects/services did your company hire Exceedion, LLC?

Create web site designed for e-commerce. Maximize SEO, advise on social media and use of tools / analytics to measure effectiveness.

How did you select this vendor and what were the deciding factors?

Google search. Chose large, medium and small vendor and conducted interviews for best fit.

Describe the project in detail and walk through the stages of the project.

After discovery meeting, proposed two design concepts with options. Used competitor sites for benchmarking. Review and revisions for home and secondary pages. Developed e-commerce strategy for setting up on-line store and SEO. After approval of each stage, final testing and approval to go-live completed.

How many resources from the vendor's team worked with you, and what were their positions?

One. President.

Can you share any outcomes from the project that demonstrate progress or success?

Project deliverables were to make competitive site with online store on time. All deliverables were met. Site launched this week so sucess of increase traffic and sales cannot yet be measured.

How effective was the workflow between your team and theirs?

Basecamp software used as project management tool. Some initial difficulty learning the software but overall effective. Project was broken down into individual elements and organized by major milestones. Communication and feedback were good.

What did you find most impressive or unique about this company?

They have excellent vertical knowledge, project management, customer service, and business skills.

Are there any areas for improvement or something they could have done differently?

Need designer point of view. Set up Gate Review conference call at each stage.