The future of business is open
eVolpe Consulting Group is an innovative IT consulting company providing services in the field of comprehensive business software implementations based on Open Source license.
We are an Elite SugarCRM Partner. This prestigious title proves our highest level of expertise in implementing the best CRM system out there!
eVolpe is based in Poznan, Poland. The scope of our business, however, exceeds any territorial boundaries. Our company provides services not only in Europe, but also overseas, including Australia, Canada and the United States of America.
We focus primarily on the benefits and individual requirements towards an IT solution. Carrying out a detailed analysis of open business systems and current needs of our customers has allowed us to become leaders in providing business software implementation expertise.
headquarters
Focus
Portfolio
MAN Truck & Bus Polska, OKECHAMP, NASK, Wisła Kraków, Empik, Hendi, CCIG, TMS, Twelve Capital, JLabs, Asseco, Poczta Polska, Agsol, EWL, EXCENTO Politechnika Gdańska, Masterlease, Alstor, INTERIA, Netsprint, JLL, Consultia IT, GN Group
Case Study MAN Truck & Bus Polska
Case Study Wisła Kraków
Case Study OKECHAMP
SugarCRM implementation Case Study for Hendi
Case Study NASK
Reviews
the project
CRM Dev for Commercial Vehicle Manufacturer
"We haven’t had a situation where they couldn’t develop something we asked for."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a CRM specialist at MAN Truck & Bus Polska. My company manufactures and sells trucks and other commercial vehicles.
What challenge were you trying to address with eVolpe Consulting Group?
We needed a local CRM system. The out-of-the-box system we chose a couple of years ago wasn’t a good fit for our company, so we decided to work with eVolpe Consulting Group.
What was the scope of their involvement?
eVolpe Consulting Group has been developing our system for the last five years, based on the features we request. They help us with day-to-day work and customize the system for our needs. We give them new ideas on a weekly and monthly basis, and they make the appropriate changes for our needs.
We’re using the SugarCRM open-source system — eVolpe Consulting Group is a SugarCRM development partner in Poland.
What is the team composition?
I have one contact person in their company. As far as I know, there are fewer than 10 developers doing changes for us.
How did you come to work with eVolpe Consulting Group?
They were selected before I came to work for the company. From what I know, my superior checked the pricing of different software and consultation services and decided to go with SugarCRM based on cost. At that time — five years ago — eVolpe Consulting Group was the only company that had an agreement with SugarCRM. They were the only ones available to develop our system.
What is the status of this engagement?
We started working with eVolpe Consulting Group in September 2014, and the partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Before implementing the current CRM, we’d had a CRM in the company, but it was focused more on financials, numbers of units, and so on. We didn’t have a knowledge source on how our salespeople were performing, and we had no idea how to measure that. eVolpe Consulting Group helped us do a lot of things in the company regarding our sales metrics, like customer relationships and the output of our sales staff. We can now measure the work of our sales staff, set up calls with customers, and more.
How did eVolpe Consulting Group perform from a project management standpoint?
After 4–5 years, our way of contact and improving things between us has become really professional. We have agile interactions: we give them ideas, they implement those into the system, and we meet every two weeks to have them show us what they’ve done. Their workflow is really professional, and I think many companies could learn from them.
What did you find most impressive about them?
We’re very happy overall with the collaboration with eVolpe Consulting Group. They developed the system well for our company, and they deal with any problems or errors that it encounters. We haven’t had a situation where they couldn’t develop something we asked for. All our needs have been fulfilled.
Are there any areas they could improve?
I don’t think so. Their level of service is fine.
The CRM has given the client new insights and data about its sales processes. eVolpe Consulting Group built an effective system and supplies helpful customizations that match the client’s request. Regular meetings and agile communication make for a professional collaboration.