What evidence can you share that demonstrates the impact of the engagement?
Before implementing the current CRM, we’d had a CRM in the company, but it was focused more on financials, numbers of units, and so on. We didn’t have a knowledge source on how our salespeople were performing, and we had no idea how to measure that. eVolpe Consulting Group helped us do a lot of things in the company regarding our sales metrics, like customer relationships and the output of our sales staff. We can now measure the work of our sales staff, set up calls with customers, and more.
How did eVolpe Consulting Group perform from a project management standpoint?
After 4–5 years, our way of contact and improving things between us has become really professional. We have agile interactions: we give them ideas, they implement those into the system, and we meet every two weeks to have them show us what they’ve done. Their workflow is really professional, and I think many companies could learn from them.
What did you find most impressive about them?
We’re very happy overall with the collaboration with eVolpe Consulting Group. They developed the system well for our company, and they deal with any problems or errors that it encounters. We haven’t had a situation where they couldn’t develop something we asked for. All our needs have been fulfilled.
Are there any areas they could improve?
I don’t think so. Their level of service is fine.
The CRM has given the client new insights and data about its sales processes. eVolpe Consulting Group built an effective system and supplies helpful customizations that match the client’s request. Regular meetings and agile communication make for a professional collaboration.