Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our product is B2B, so we don’t care very much about our downloads on the Apple Store. We have gone through a few accelerators, and have a few pilots going on, with the main focus being on large employers.
The user interface designed by Everlabs is intuitive and simple, and our clients have been satisfied in many ways, including the less tech-savvy ones. They have been able to figure out how to use and navigate the product. The HR dashboard has a nice interactive design, and we’ve gotten a lot of positive responses for it, as well as for its functionalities.
I’ve been satisfied with the team’s thought process around the architecture of our second product, which is more clinic-oriented. The solution they came up with is ideal for a long-term strategy and implementation with larger customers. From a user standpoint, we have a comprehensive product.
How did Everlabs perform from a project management standpoint?
They are constantly improving in this respect. The company has been growing since last year, and we now have a dedicated product manager who has well-defined and effective processes. We’ve gone through R&D processes before deciding on what we should and shouldn’t be doing. We want them to be experts in the industry, and give us appropriate feedback.
What did you find most impressive about Everlabs?
I was very impressed with the team from the beginning. They are skillful and have never said no to us. They think about customer needs and business processes in order to drive a product that makes sense. They have taken part in the conversation and understood the reasons behind building a new feature. They were always on time, organized, detail-focused, and product-management-oriented. I had worked with a number of IT companies in the past and was very disappointed. Everlabs has an honest and truthful team, which lends them a lot of credibility. They never promised more than they could deliver or oversold themselves, which is crucial for any company. The team is constantly taking classes for professional development, based on which they’ve come up with new ideas like using Alexa voice.
Are there any areas Everlabs could improve?
They have taken some of the recommendations we provided, in terms of having more dedicated people who could work on site with me and define project needs and details. That could bring more efficiency for the frontend and backend developers and could allow us to better define product features and use cases.
Different firms have different focuses. We, as a healthcare company, are looking for additional resources which will bring more experience around the US hospital systems, and more knowledge around integrations. Having developers who have done work in hospitals would be valuable, but we were the first healthcare company Everlabs had experience with.