Euvic

BACKGROUND

Introduce your business and what you do there.

We’re a roofing company headquartered in Reading, UK. We have a CIO and several directors. One of the directors is a business partnering director, and I report to him.

My role is IT business partner for two regions, North and Southeast. The North contains Poland, Russia, and the Baltic countries; and the Southeast includes Austria, the Adriatic countries, Bulgaria, and Albania.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Euvic?

I’m not managing a team directly. We have a matrix responsibility model, meaning that I’m responsible for the entire IT area across those countries. The Reading IT group provides me with IT support in terms of their own resources or external supplies.

One of those is Euvic, which provides workplace services and support for two main Poland locations.

SOLUTION

What was the scope of their involvement?

We have two main sites in Poland. Euvic sits at those sites, mainly responsible for end-user support. They prepare and maintain workstations, prints, and everything else that requires on-site intervention. They’re responsible for software installations and configurations.

The team maintains our asset-management database. They’re the eyes and hands of our infrastructure team, and they can manage network devices, including teleconferencing systems.

In our production environment, where the operation technology team is crossing with the IT team, we have devices connected to our network that are monitoring production processes. Euvic is responsible for keeping those devices running correctly.

The scope of their work is quite wide. If the service desk isn’t able to resolve the issue, Euvic will redirect the ticket to another line of support.

What is the team composition?

I’m working with two people, one per site. They’re supporting over 400 users. I’m only responsible for our collaboration with them in Poland.

How did you come to work with Euvic?

They were chosen by the head of our team here before I joined the company.

How much have you invested with them?

We spend €100,000 (approximately $121,000 USD) per year.

What is the status of this engagement?

We started working with Euvic in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with their services, and we’re trying to expand their responsibility to include the Baltic countries. So far, so good, and I have nothing negative to say.

How did Euvic perform from a project management standpoint?

I’m very happy with the communication and collaboration between our teams. They operate as though they were our own employees, and it’s difficult to recognize that they’re from a different company.

We’ve implemented some changes in our model from an IT perspective. I was in direct communication with their team from the beginning. I’m more focused on our agreement and contractual aspects now, so I deal more with the management.

We communicate through phone calls, emails, and remote meetings.

What did you find most impressive about them?

I appreciate their flexibility. Their team also has a great can-do attitude.

Are there any areas they could improve?

I’m having a hard time thinking of something. Their people could be a bit more assertive, but it’s not a significant issue.

Do you have any advice for potential customers?

I’d recommend them to someone looking to build a long-term relationship.

BACKGROUND

Please describe your company and your position there.

Position - Service & Administration Director Perlan Technologies is Agilent, a global analytical and laboratory equipment produces, distributor on teritory of Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Euvic?

Perlan cooperates with Euvic with several different projects already, including general IT Support, Office365 introduction, hardware infrastructure management, network security, data backup, software platforms supplier.

What were your goals for this project?

Our goal is to increase our company security, as Perlan is still growing, expanding businesses portfolio, we need strong, reliable partner for resources. Euvic is partner that we cooperate with for years now, and have built trust and high level of confidence etween companies.

SOLUTION

How did you select Euvic?

After several years of own IT resources development, company decided to outsource this service. There were 6 companies selected, based on internet researches, discussions with our other business partners.

Perlan top management was involved in selection process. Key factors for us were - comapny prised to dedicate resources for Perlan, reasonable price for services, good response time, also they have own Data Center where backup of resources are stored.

Describe the project in detail.

Perlan needed hardware and human resources to built safe IT environment. That was achieved in cooperation with Euvic as they were able to deliver high level of knowledge with reasonable hardware pricing.

What was the team composition?

There are several Euvic employees involved on both sales and technical parts. Yes, the team has grown with project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The most important factor for Perlan is that we have cost under control. Cooperation with Euvic let Perlan avoid spending funds on IT team building and development.

How effective was the workflow between your team and theirs?

Cooperation with Euvic is well managed. We get response in reasonable time, they are always willing to help. Euvic employees are easy available and resposive.

What did you find most impressive about this company?

Euvic's strength is employees engagement. They always find a solution for our problems.

Are there any areas for improvement?

We are satisfied with level of communication and cooperation.

BACKGROUND

Introduce your business and what you do there.

My company provides IT services to companies in the US and Europe. I’m the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Euvic Sp. z o.o.?

We needed to expand our base of partners that could provide certain IT services. At that time, we wanted to diversify because we already had resources in Ukraine. We wanted to have Poland in the mix and we were lucky enough to get together with Euvic.

SOLUTION

What was the scope of their involvement?

We’ve done a few projects together. Generally, they provide software development, Microsoft.net desktop application development, and testing services. They used .NET, MySQL, and AngularJS. They cover a broad range of tech stacks, which is one of the very appealing things about working with them.

How did you come to work with Euvic Sp. z o.o.?

When I look for partners, one of the first things that I want to do is meet with the owners of the company. In my experience, the owners set the culture inside the company. I had lunch with the president and founder of Euvic and we hit it off really well from the beginning.

How much have you invested with Euvic Sp. z o.o.?

The projects that we’ve done together so far have been $10,000 to $50,000.

What is the status of this engagement?

We started in August 2015 and we continue to work with them. We continue to expand our relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I had one customer call me—who is the president of a company—and thank us for pulling their bacon out of the fire. They had a really difficult system problem that they couldn’t resolve themselves. Things worked out pretty well with our collaboration.

How did Euvic Sp. z o.o. perform from a project management standpoint?

Well, one of the guys that I had the pleasure of working with is an excellent project manager, better than anyone I’ve ever worked with. If I have a tough project, I want to bring him with me. Project management has been a strong point of the work we’ve done together with Euvic.

What did you find most impressive about Euvic Sp. z o.o.?

For me, one of the most important things is the culture. The company is flexible and they can work with big companies, but Euvic is also willing to help smaller companies. They have the size to scale up and take big projects.

Are there any areas Euvic Sp. z o.o. could improve?

Everyone can do better. I can’t pick any big glaring problems. If I were to really reach, I might say that there are some tech stacks that they just haven’t been able to cover. We were looking for some Python resources at one point and then they just weren’t able to cover that tech stack because they cover other tech stacks—.NET, Java, mobile, etc. I understand you can’t do everything.

BACKGROUND

Introduce your business and what you do there.

The company is a consultancy and bespoke software development company. We operate in the commodity trading space focusing on energy trading. I am part owner, director, and responsible for business development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EUVIC?

We needed to get our development cost base down to meet the demands of the United Kingdom market. We also needed to acquire sufficient resources to hit the timeline the customer wanted.

SOLUTION

What was the scope of their involvement?

It started off with a small desktop application for traders in the decision support arena. The scope changed as we added features and functionalities.

How did you come to work with EUVIC?

We talked to people and searched Google for a firm. Someone from Poland recommended EUVIC to us.

How much have you invested with Euvic?

That is confidential.

What is the status of this engagement?

We began working with them in March 2016, and we continue to work with them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are pleased with our relationship with EUVIC. They have provided bright, intelligent, and enthusiastic developers to be part of our virtual team.

How did EUVIC perform from a project management standpoint?

They offered us project management, but we wanted to retain that part of the project ourselves.

What did you find most impressive about EUVIC?

They have proven easy to do business with. That's a major benefit.

Are there any areas EUVIC could improve?

Not really – any issues were as much our fault as theirs.

BACKGROUND

Introduce your business and what you do there.

We build websites and mobile apps. We have an international platform for car drivers where they e.g. can find and book workshops. Important building block for this eco-system is a connected car solution. For our B2B partners we have white label services – cloud ready and easy to integrate into existing websites, mobile applications and internal systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EUVIC?

We needed to augment our team.

SOLUTION

What was the scope of their involvement?

The first project was the implementation of our web portal using Java and the framework Liferay. They have very good specialists in the field of Liferay. Biggest technical challenge was the realization of an e-commerce process chain where the users can book workshop services for their cars (incl. automated cost calculation). After two years, we started to modernize our technology stack. They helped us with backend and front-end implementation to develop a flexible system comprising microservices as well as single page applications. Additionally they supported us programming native iOS and Android mobile apps which were pretty complicated because of the hardware (OBD2 dongle) on the other end that’s in the car. The hardware transfers information out of the car and into the app, which then interacts with a server.

How did you come to work with EUVIC?

I made contact with EUVIC and we did a pilot project to see how it would work. After good success with that project, we scaled up the team. We had bad experiences with other offshore companies but everything has gone well with EUVIC.

How much have you invested with EUVIC?

I'd like to keep that confidential. 

What is the status of this engagement?

We started working with them in 2011 and the work is ongoing.

RESULTS & FEEDBACK

How did EUVIC perform from a project management standpoint?

Their communication is very good even though we’re in Germany and they’re in Poland. They were very reliable. They are in close communication with our architects and product owners. They deliver on time and on budget with quality work.

What did you find most impressive about EUVIC?

They do a great job, are very competent and flexible team players. We’ve had problems with nearshore partners where a key person leaves the team and it slows down the work, but with EUVIC that has been good. They have a good sense of responsibility. If there are changes within the team, they announce it early.

Are there any areas EUVIC could improve?

I don’t have any complaints.