Espresso Labs

Introduce your business and what you do there.

I work for a multinational health devices manufacturer, and our focus is on the treatment of chronic diseases in both hospital and home environments. I am part of a clinical team that provides support to marketing and commercial activities.

What challenge were you trying to address with Espresso Labs?

We needed to create a mobile and web application. We started working with EspressoLabs in August 2018, and the app went live by the end of 2018. However, we still work with them on continuous development and updates of this tool.

What was the scope of their involvement?

Espresso Labs first developed an Android and iOS app for us from scratch. The app initially served as an online product portfolio for our customers. Since then, it’s evolved into an education platform, offering content from healthcare professionals. Customers can learn about our products and how to use them.

Our second project was developing a customer profile web database. That system is used internally by our sales team.

What is the team composition?

I’ve worked with 5–10 people from Espresso Labs.

How did you come to work with Espresso Labs?

We were referred to them. A mutual connection in our network recommended their services, saying they were a young team with the skills we needed for our project. There were a few interviews, allowing us to examine how their committed work style. They fit within our budget, so we decided to hire them.

How much have you invested with them?

I can’t give an exact figure but estimate the total so far is around $10,000.

What is the status of this engagement?

We started working with Espresso Labs in August 2018, and the app went live by the end of 2018. The first version of the scorecard tool is finished, and the development of the mobile app is ongoing. We’re also looking to update the scorecard tool in the near future.

What evidence can you share that demonstrates the impact of the engagement?

Espresso Labs has been successful. We created the website and mobile app when the ideas behind them weren’t totally mature, so any underperforming metrics are a result of that.

We’re currently working on improvements based on user response. Their work was very successful because it solved a huge information access issue. Espresso Labs did everything we asked them to.

How did Espresso Labs perform from a project management standpoint?

They’ve done very well with management. We struggled a bit with timelines in the beginning because we didn’t plan them out precisely. Once we established a clear timeframe, our interaction was much better.

Espresso Labs always delivered within our timeframes. While we used to have in-person meetings, we now communicate over Zoom, WhatsApp, and email.

What did you find most impressive about them?

They’re very cost-effective and were very engaged with their work. They’re always available and willing to address any concerns.

Are there any areas they could improve?

 If I were to change something, I’d establish a clear timeline from the beginning. I wasn’t experienced on that front, so it didn’t cross my mind to ask for a timeframe.

Had they brought it up proactively, I would’ve understood more about due dates and everything else. I’ve learned to be more organized during the collaboration, and I think that Espresso Labs’ team has as well.

Do you have any advice for future clients of theirs?

I recommend laying down a proposal and timeline proactively.

Please describe your company and your position there.

I am the Project Manager at a Software Services Company headquartered in São Paulo. Our company has about 10 employees and we serve corporate clientes in Brazil.

For what projects/services did your company hire Espresso Labs?

The design of our applications was outdated and usability needed to improve. We do not have any in-house UX/UI Designer, so we needed to outsource this job.

What were your goals for this project?

We needed to improve user experience when accessing our systens. We were interested in a user friendly platform.

How did you select Espresso Labs?

We searched for companies to do this job (about 8). We analysed case studies on their websites and contact each one. Espressolabs was select based on the quality of their proposal, their price point, which is accessible to small companies like us.

Describe the project in detail.

Once we selected this vendor, we had a series of Discovery meetings to discuss our goals and objectives. After a few meetings between Espressolabs and our commercial and it team we decided together the Project scope detailed. We quickly received the final UX-UI Design Presentation and we liked very much. Afther this, technical team implemented de new design and our clients approved the new layout and design.

What was the team composition?

We are assigned a Project manager, a Commercial Manager, a IT analyst and a IT Developer

Can you share any outcomes from the project that demonstrate progress or success?

The New Layout and Design improve the acceptability of our systems by customers

How effective was the workflow between your team and theirs?

Communication between the teams was dynamic, clear and objective.

What did you find most impressive about this company?

Espresso labs has great knowledge on the subject, good prices, and fast delivery.

Are there any areas for improvement?

Everything can always be improved, but we are very happy with the results.

Introduce your business and what you do there.

I’m the CEO of Arknoah. We’re developing a social media platform for pet owners. We also provide services like digital identity and location for pets.

What challenge were you trying to address with Espresso Labs?

When we started the company, the main problem was finding an IT partner that understood our needs and had the right quality for our limited budget.

What was the scope of their involvement?

Espresso Labs is our partner in all IT components. They developed our social media platform in its entirety. The design was made by another company.

What is the team composition?

Thiago (Founder & Project Manager) is our main contact point, and we’ve worked with 4–5 people from Espresso Labs overall, including Eduardo (Founder and CEO).

How did you come to work with Espresso Labs?

They’re a young team, so my partner was unsure whether they had enough experience to work on a social media platform. We had 2–3 meetings with Thiago and his team, and we were very impressed with their past work. We considered two other companies, but we chose Espresso Labs based on their reactivity, work experience, and price.

How much have you invested with them?

We’ve invested around $120,000.

What is the status of this engagement?

We started working with Espresso Labs in February 2019, and our relationship is ongoing. Our platform is evolving every day.

What evidence can you share that demonstrates the impact of the engagement?

Espresso Labs has a good understanding of market needs, and we’re very happy with the platform they delivered.

We’ve had some problems during development, but they were always by our side to solve them. It’s impossible not to make mistakes, but Espresso Labs has always been quick in finding solutions. We consider Espresso Labs a strategic partner in our business.

How did Espresso Labs perform from a project management standpoint?

We have calls and meetings with them on a regular basis. They know our software and market, and they’re able to propose how we can evolve the platform. If I have a problem, I can pick up the phone and tell them about it, and Espresso Labs will have a solution in 1–2 days.

They send us schedules for every part of our work, and we have access to tools where we can see what exactly they’re doing.

What did you find most impressive about them?

Espresso Labs is a young company with young people, but they’re working with some important customers. We’re a small company, but they’re giving us the same attention as their bigger clients.

Are there any areas they could improve?

We haven’t been able to have face-to-face meetings in 2020 because of COVID-19. I hope we can come together more frequently after the pandemic is over. It’s very important for us to discuss problems and ideas in the same room.

Do you have any advice for future clients of theirs?

The fact that they’re a young team shouldn’t be a concern. They’re professional and very good at what they do, and they commit to their clients.

Please describe your company and your position there.

Pharmaceutical industry in Brazil, supplier for hospital segment. Product Group Manager

For what projects/services did your company hire Espresso Labs?

To develop app for a drug ( esmolol ) , in order to assist physicians to calculate de correct dose and administrations for this drug.

What were your goals for this project?

Close to access ( on the hand ), easy to access, quickly find the correct dose and additional informations.

How did you select Espresso Labs?

The leader is a friend and the company is well structured.

Describe the project in detail.

Dose calculator Video classes Tecnical informations Product presentation User datas

What was the team composition?

Marketing and medical affairs

Can you share any outcomes from the project that demonstrate progress or success?

Launched this year in august but COVID quarentine limited the publicity.

How effective was the workflow between your team and theirs?

Good ( 1 to 10 > 7)

What did you find most impressive about this company?

The cost of the project and the team's dedication impressed us.

Are there any areas for improvement?

Flexibity in legal affairs