UX-UI Design for web/mobile/software in Budapest

We design delightful interfaces and applications that millions use on a daily basis. Ergomania firm works with some of the most innovative companies and people across many industries to deliver the best user experiences. We are located in Budapest, hence we are looking for project all over Europe, Middle East and East coast of US.

Regardless of the type of business you conduct, we can design a website that fulfills your company’s aims. We ensure that the websites we create are comprehensive, yet simple to navigate.

Though we are most experienced in Fintech, we are always open to dive into new industries. The company has completed 50 projects in the FinTech domain in 7 European countries. The team consists of 25 UX and UI experts (40% of the members are senior). One of our biggest achievements was to introduce a Product Design framework to OTP Bank (key regional player in Central Europe). We believe that clients are partners and only together can form satisfying solutions.

 
$1,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2012
Show all +
Budapest, Hungary
headquarters

Portfolio

Key clients: 

Bank: Citibank, Raiffeisen Bank, Erste Bank, OTP Bank, BNP Paribas Fortis, Bank of Valetta, MKB Bank, Simple (by OTP Bank), Sberbank, Merkantil Bank, Cetelem Bank, Alior Bank

Telco: T-systems, Telenor, Vodafone

Insurance: Uniqa, Genertel

Software vendors: Finastra, SmartX, Mortoff, Frontside

and many more: MemoQ, HBO, Vatera

SIMPLE BY OTP Image

SIMPLE BY OTP

“Simple by OTP Bank” is Hungary’s No.1 mobile payment app for cashless payments with 550,000+ downloads and 1 million+ transactions. However, as a Fintech-focused product design agency, we are particularly proud of the user ratings: 4.8 (App Store) and 4.5 (Google Play). The app also won the Most User-Friendly Finance App award in 2017.

OTPBUSINESS ACCOUNT OPENING DESIGN Image

OTPBUSINESS ACCOUNT OPENING DESIGN

We helped OTP business shorten and design an online account application process geared towards SMEs deploying agile methodology. Using the inputs from weekly user tests and consultations with the business side, we continuously fine-tuned the wireframes, which once finalised, was given a fresh design. We also checked the outcome of the product design process using eye tracking.

WHITE LABEL BANKING APP Image

WHITE LABEL BANKING APP

We provide full-blown next-generation mobile banking solutions for sales-oriented banks. We have created a seamless banking experience across dashboard overview, cross-sell-focused user-centric interfaces, banking services, and push notification services. This has been adopted by several commercial banks.

Reviews

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Service Methodology & Redesign for Home Financing Company

"They taught us a new methodology in a short period of time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. - Sept. 2018
Project summary: 

Introducing the concepts of service design and design thinking, ERGOMANIA Product Design Agency mapped out and advised on how to optimize customer personas and journeys. 

The Reviewer
 
501-1,000 Employees
 
Budapest, Hungary
Director of Customer Satisfaction, Home Financing Company
 
Verified
The Review
Feedback summary: 

The methodologies introduced by ERGOMANIA Product Design Agency have received positive feedback. By communicating well and staying available, they meshed seamlessly with the internal team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Director of Customer Satisfaction and Quality Management at a home financing company. Fields of responsibility: - supervising Complaint and Quality Management (with sales focus) - customer satisfaction measurement (internal and external) - enhancing customer experience (CX). Our company is the leading building society in Hungary with a strong online presence supported by a huge sales network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ERGOMANIA Product Design Agency?

We hired Ergománia to introduce our company to the Service Design and Design Thinking approach while preparing the redesign of our customer service flows.

What were your goals for this project?

Our goal was to get to know the Service Design and Design Thinking method through an actual project. In this project, we wished to create personas, service blueprints and customer journeys, and we asked Ergománia to suggest a better, optimal solution.

SOLUTION

How did you select this vendor?

We selected Ergománia based on personal referrals, and convincing references

Describe the project in detail.

During the project, we participated in several workshops. In these, we mapped out our customer’s personas, the service blueprints, and customer journeys. After we created these elements, Ergománia gave us their suggestion on how to optimize it.

What was the team composition?

From our side, 2 colleagues from customer service and 1 colleague from process organisations department have participated with me and one of my colleagues, and 3 service design professionals from Ergománia’s side.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Service Design and Design Thinking methodologies have gained popularity within the company, and it is embedded in our mind. I’m always happy to go to their events to keep up with the latest trends.

How effective was the workflow between your team and theirs?

During the project, we’ve created one team by continuously working together. Communication and workflow was easy, as we seamlessly integrated one team into another

What did you find most impressive about this company?

They taught us a new methodology in a short period of time. They have a solid methodological foundation, their availability was great and their office site has an excellent view.

Are there any areas for improvement?

Nothing I can remember

5.0
Overall Score I would be happy to work with them again at any time
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always available, easy to reach
  • 5.0 Cost
    Value / within estimates
    The price was reasonable.
  • 5.0 Quality
    Service & deliverables
    convincing, great quality
  • 5.0 NPS
    Willing to refer
    - I am always happy to recommend them because I know they won’t be disappointed.

UX/UI Design for FinTech Startup

“They handled our roadblocks and challenges very personally and worked with us to overcome them.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2018 - Ongoing
Project summary: 

ERGOMAINA Product Design Agency designed the UX/UI of a FinTech startup’s investment platform. Focusing on device compatibility, the team conducted user interviews before mapping out and executing user flows.

The Reviewer
 
1-10 Employees
 
Veszprem, Hungary
Attila Halmai
CEO, Fundastik Ltd.
 
Verified
The Review
Feedback summary: 

ERGOMAINA’s work has received excellent feedback both internally and internationally. Taking a detail-oriented approach, the team has proven themselves to be experts in the financial sector. As a result of their success, they’ve become a go-to consultant for any and all new initiatives.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a FinTech startup called Fundastik Ltd.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ERGOMAINA Product Design Agency?

We’re developing a platform that’s a unique visualization of the investment market. It allows investors to compare and build investment portfolios. We were seeking a succinct way to present this complex financial product to the average investor, and we were particularly seeking UI/UX support. 

SOLUTION

What was the scope of their involvement?

ERGOMAINA completely revamped our existing interface and validated our ideas around visualizing the investment market. We worked with them to create user flows, and they also conducted user surveys and interviews to determine what would be best for our customers.

Ensuring that the platform would be responsive on all devices, they then launched into designing the UI/UX of our product. They replaced our initial interface with something much more fine-tuned and intuitive.

What is the team composition?

I believe we worked with four team members, which included UI/UX designers as well as survey specialists.

How did you come to work with ERGOMAINA Product Design Agency?

I’d worked with them previously when I was the digital head of a Hungarian bank. So, when it came to this UX/UI project, they were in the shortlist of vendors we decided to interview. We settled on ERGOMAINA because we sensed that they were a team of experts who could meet our needs.

How much have you invested in them?

We’ve spent approximately $5000.

What is the status of this engagement?

We began working with them in 2018 and the project is still underway.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ERGOMAINA has done a great job of communicating a sophisticated concept on a small screen in a comprehensible way. While designing user flows for a small phone screen was a major challenge, they’ve handled it very well.

The feedback we’ve collected from international clients—throughout the design process—has been quite positive. We’ve seen great responses both in Hungary and in the UK. We’re very pleased with their work.

How did ERGOMAINA Product Design Agency perform from a project management standpoint?

ERGOMAINA engages with us like a true partner, and this attitudinal approach makes a huge difference. They handled our roadblocks and challenges very personally and worked with us to overcome them.

We now have a great relationship where we’ll meet regularly to discuss their ideas about new initiatives; we’ve come to really value their opinions. They’re also excellent communicators who meet every deadline.

What did you find most impressive about them?

While it’s difficult to highlight only one aspect, I’d emphasize their experience with UI/UX designs for the financial sector. They have extensive experience working for big FinTech players in Hungary, so they’re extremely seasoned in this particular industry.

Are there any areas they could improve?

No, not really. I experienced a personal learning curve about the importance of UI/UX design. Mapping out user journeys is far more important than solely creating an appealing look and feel. 

Do you have any advice for potential customers?

I’d take advantage of their advice when you’re launching new initiatives and projects.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for Commercial Bank

"They were a dedicated partner, and we enjoyed collaborating with their team."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2015 – June 2016
Project summary: 

ERGOMANIA Product Design Agency created the UX for an online banking account registration process. They designed wireframes and user flows that were used to gather client feedback.

The Reviewer
 
1001-10,000 Employees
 
Hungary
Senior Project Manager, Commercial Bank
 
Verified
The Review
Feedback summary: 

Their designs performed well in user testing, providing a simple and intuitive experience for users. Their team was transparent and efficient, regularly meeting deadlines and giving context when necessary. Their flexibility and proactiveness made for a fruitful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior IT project manager at a Hungarian commercial bank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ERGOMANIA Product Design Agency?

We hired ERGOMANIA Product Design Agency to create the UX of our online account opening process for small and medium-sized enterprises (SMEs).

SOLUTION

What was the scope of their involvement?

Their team delivered a full package of design work, including wireframes, user flows, and UI designs. They also worked with our market research team to gather client feedback.

What is the team composition?

I worked closely with Andras (CEO, ERGOMANIA Product Design Agency) who served as a UX consultant. There was one senior and one junior designer assigned to the project as well.

How did you come to work with ERGOMANIA Product Design Agency?

We released a tender for several UX companies, and two or three were selected to work on different projects. I wasn’t involved with the selection process.

What is the status of this engagement?

We began our partnership in September 2015 and work was completed in June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We conducted eye-tracking research with their initial wireframes and screens, and they performed well. Their team designed an intuitive registration process, and we’re more than satisfied.

How did ERGOMANIA Product Design Agency perform from a project management standpoint?

We handled project management, and their team met every deadline. We never had any issues regarding the delivery of their work.

What did you find most impressive about them?

They were up-to-date on recent UX trends and were proactive in proposing solutions that would benefit our business. I was impressed with their ability to clearly explain their user journeys and defend their design choices for each screen.

They were also flexible and accommodating with payment timelines. They were a great partner, and we enjoyed collaborating with their team.

Are there any areas they could improve?

I don’t think there are any areas where they need to improve. Their team performed well. We had to do some finetuning with their designs after gathering client feedback, but that is typically part of the process.

Do you have any advice for potential customers?

Let Andras have a close look at your proposal material, and check the seniority of the designers assigned to your project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They followed our project timelines.
  • 4.0 Cost
    Value / within estimates
    They were affordable.
  • 4.5 Quality
    Service & deliverables
    All of their work was excellent.
  • 5.0 NPS
    Willing to refer

UX Design for Fitness Company

"Their communication was quick and very responsive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2015 - Jan. 2016
Project summary: 

ERGOMANIA Product Design Agency conducted UX research and designed the UI for a website. The goal was to generate more leads. 

The Reviewer
 
1-10 Employees
 
Budapest, Hungary
Gergely Gyuris
Project Manager, Planet Corporation
 
Verified
The Review
Feedback summary: 

ERGOMANIA Product Design Agency successfully brought the site to launch. Their team was knowledgeable, responsive, and communicative. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company focused on gambling and fitness lead generation. I was a project manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ERGOMANIA Product Design Agency?

We hired Ergomania product design agency to conduct UX research design for our website. After completing the UX phase they created the UI design as well.

What were your goals for this project?

Generate as much quality leads as possible. Prepare for smooth and quick development.

SOLUTION

How did you select this vendor?

Pixel perfect modern responsive design.

Describe the project in detail.

In the beginning we clarified and discussed our initial brief. Based on the business requirements they run UX interviews with potential users to understand their needs. Based on the needs and the business requirements they created the wireframes in several iterations. After the acceptance the wireframes they created the responsive design to our brand acceptations.

What was the team composition?

UX lead, senior UX designer, senior UI designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In some months after the design phase, we successfully launched the site fitnessreview.co.uk.

How effective was the workflow between your team and theirs?

The worklflow was very successful. Their communication was quick and very responsive.

What did you find most impressive about this company?

Good communication, deep UX knowledge, attractive UI result, well managed workflow.

Are there any areas for improvement?

No, they were simply good.

5.0
Overall Score Best UX agency in Budapest, Hungary and the region.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They started the project quick.
  • 5.0 Cost
    Value / within estimates
    Perfect value for money.
  • 5.0 Quality
    Service & deliverables
    Excellent quality.
  • 5.0 NPS
    Willing to refer
    I recommend them whenever UX is needed.