eQuest Solutions

BACKGROUND

Please describe your company and position.

I am the E-Commerce & Marketing Manager of Miller Distributors Ltd

Describe what your company does in a single sentence.

The origins of the company date back to 1914 and up to the late 1970s we were a subsidiary of W.H. Smith of the UK. We are the market leader in the importation, distribution, marketing and retail of Press Products in Malta. Whilst remaining a family owned company that is fully committed to our employees, we are professionally managed and run. Each business and support service is closely integrated ensuring ease of communication and continuation between all areas of the business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• Enhancing operational efficiency on our e-commerce website

SOLUTION

How did you find eQuest Solutions?

Referral

Why did you select eQuest Solutions over others?

• Good value for cost
• Referred to me

How many teammates from eQuest Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It has been a pleasure working with a team of professionals who consistently treat customer requests with importance and care. Every task is executed with precision and efficiency, accompanied by regular updates and a strong commitment to meeting deadlines. We initially engaged Equest for a specific project and have since retained them for our ongoing e-commerce operations. Their pricing remains highly competitive within the market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary goal of the project was to streamline the data process from our supplier. As a result of the new script implementation, we reduced manual methods, and improved accuracy within the data received.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always delivered on time and quick to respond

What was your primary form of communication with eQuest Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their efficiency and time management

Are there any areas for improvement or something eQuest Solutions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Founder of Frontleft

Describe what your company does in a single sentence.

Frontleft is a specialist ecommerce consultancy helping brands grow through strategic development, design, and operations. We work with a range of clients—primarily on Shopify—to improve conversion, streamline backend systems, and build scalable infrastructure. For all our technical development needs, including custom builds, server management, ERP integrations, and any complex tech requirements, we rely on Equest. Their team is an outstanding partner—efficient, highly capable, and a pleasure to work with. They’ve consistently delivered great results and have become a key part of our execution engine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• To build and maintain custom Shopify functionality tailored to complex client needs.
• To integrate third-party systems such as ERPs, CRMs, and logistics platforms into ecommerce stores.
• To provide reliable and scalable technical support for ongoing development, server management, and performance optimization.

SOLUTION

How did you find eQuest Solutions?

Referral

Why did you select eQuest Solutions over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from eQuest Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Equest to support a complex Shopify store consolidation project. The goal was to merge two existing storefronts into a single, unified Shopify store using Shopify Markets. This required careful planning to ensure zero downtime, data integrity, and a smooth transition for both backend operations and customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

25% reduction in operational overhead by eliminating duplicated app subscriptions, Shopify plan fees, and redundant workflows.
Improved conversion rate by 12% within the first two months post-launch, driven by a more cohesive user experience and simplified purchasing process across markets.

Zero downtime during migration, preserving customer trust and ensuring uninterrupted revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Equest’s project management was highly professional and dependable. They consistently delivered tasks on time and communicated proactively throughout each phase of the project. We had a clear project roadmap from the start, with regular updates via Slack to track progress and priorities. Any blockers were flagged early, and their team was quick to adapt to shifting requirements without delays.

Their responsiveness was a standout—whenever we needed urgent support, clarification, or last-minute changes, they handled it swiftly and without pushback. Their flexibility, reliability, and clear communication made collaboration easy and effective, even across different time zones.

What was your primary form of communication with eQuest Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Their work ethic 100%

Are there any areas for improvement or something eQuest Solutions could have done differently?

Equest has been a reliable and capable development partner, especially when it comes to technical execution, backend systems, and integrations. If there’s one area where they could level up further, it would be UI/UX expertise. While they execute front-end tasks accurately and follow direction well, more proactive input on user experience, layout improvements, or design best practices would add even more value—especially on projects where conversion and usability are critical.

BACKGROUND

Please describe your company and position.

I am the Account Manager of PENTA

Describe what your company does in a single sentence.

Penta is a Marketing agency / E-commerce Consultant company. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• Build a server to manage shopify and ERP API
• Creation and linking between ERP customer to Shopify Customer with regular updates
• Creation and linking between ERP Dealers to Shopify Customer with regular updates
• Creation and linking between ERP Products to Shopify Customer with regular updates
• Creation and linking between ERP Orders to Shopify Customer with regular updates
• Management of the custom US Pricing

SOLUTION

How did you find eQuest Solutions?

• Online Search
• Other

Why did you select eQuest Solutions over others?

First contact with Parth

How many teammates from eQuest Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project aims to create a platform for ERP and Shopify's API to communicate and sync information between the 2 Databases.

The project's first step was to create a Virtual environment where the program would take place. Parth Kapadia Suggested hosting the server on a Digital Ocean Droplet, which we agreed to. At this point, EQuest started building the framework for the program. Parth suggested working via ProofHub, which has been easy and friendly throughout the process.

At this point, Parth introduced me to Vipula Ahjolia, and I started following the evolution of the project with Vipula via ProofHub. Vipula segmented the project into multiple Tasks and subtasks, and they started working on it piece by piece.

They Created all ERP customers based on the argument I sent them and the mapping fields requested. Since the mapping wasn't optimal, as I described it to them, I asked them to make some adjustments, which they did quickly. 

Then, we moved on to the Dealer part of the project. The process was similar, except we needed to add Longitude and Latitude to the meta fields, which were meta objects instead of customers.

Then, for the product part of the project, I've already created items in the Shopify store. I asked them to keep them as is while syncing, which I know created an issue on their end, but they managed to find a way to sync all products without deleting the one already made and be able to sync these products even though they hadn't been created form the ERP to Shopify link.

Once all products were created, they detailed to me the Cron jobs they set up to be able to update data in Shopify from the ERP according to the field mapping I provided. Once they've tested if everything was working, they asked me to review it. In the meantime, I created some products that weren't in the original request; therefore, they weren't updated, which I addressed to Vipula, and they corrected the issue immediately!

Then, they moved on to the order section of the project. I've provided the mapping of the fields, and they created the program. Unfortunately, I haven't gone through the mapping, so I've added some more along the way, which they changed without any problem.

For this part, I discovered the ERP API at the same time as them, and they have been a great help in this whole project; when there were parts that I didn't fully understand, Vipula scheduled a call to explain to me in depth the details I needed to know to move forward.

One time, we had an issue with payment because the payment required to be applied elsewhere in the API other than the Order Section, and the tracking needed to be fetched after the ERP had fulfilled the order. I had an issue understanding their issue, so Vipula scheduled a call, explained the problem to me in detail, and didn't hesitate to bring a developer(Kushal Jani) in to dive more deeply into the API with me. They both did an excellent job!

Finally, they moved on to the last part of the project, which was handling custom US pricing in the Shopify market. Even though the handling of Market from Shopify wasn't familiar, Vipula checked with their developer and got back to me once it had been done. There were a few adjustments to be done even though, because of the product, I duplicated what I mentioned earlier in the description of the SOW, but they handled the adjustment in no time, and we were good to go live with the first store.

Then, they migrated everything set up to another store that needed the same features, and we adjusted a few things regarding shipping for the new store. This led to the adjustment and maintenance phase, which I am currently in and covers three months after the end of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's outcome is the integrity of the data being created and currently synced across the two stores they worked on. At this moment, even though we're in the final phase of the project, which is maintenance, I see that the integrity is precisely as I requested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management went great. They delivered later than the original ETA, but this was due to my demand for the project. After I approved the pushback of the due date of the project, they agreed to do some work, and when the ETA was short, they didn't hesitate to tell me and let me know that they would have an issue meeting the due date if we moved on with this extra mapping I just asked. So at the end of the day they delivered on time and precisely as I requested

What was your primary form of communication with eQuest Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The care taken into the project: They took the time to explain and vulgarise the information in a way I understood. Also, even though English isn't my first language and probably not theirs, we had no issue communicating either written or in meetings. Finally, the time frame: They somehow adapted to my time schedule to do the work.

I was impressed with how they were available even though it was late on their end. They are a pretty impressive team. Congratulations on your business, and I'll do business with you someday!

Are there any areas for improvement or something eQuest Solutions could have done differently?

Not at all!

BACKGROUND

Please describe your company and position.

I am the HOD-Design Department of the company

Describe what your company does in a single sentence.

Manuafacturing Elevator Geared & Gerless Machine

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• Consistently exceed partner expectations through the expert implementation of CRM and ERP systems.
• Develop tailored software solutions that precisely align with specific business needs.
• Enhance user experience by designing intuitive interfaces while efficiently managing complex backend systems.
• Deliver seamless system integrations and streamline workflows to boost operational efficiency.

SOLUTION

How did you find eQuest Solutions?

Referral

Why did you select eQuest Solutions over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from eQuest Solutions were assigned to this project?

10-15

Describe the scope of work in detail. Please include a summary of key deliverables.

For the past four years, our collaboration with eQuest Solutions has been nothing short of
remarkable. Their expertise in implementing CRM and ERP systems, as well as crafting
bespoke software solutions tailored to our needs, has consistently exceeded our expectations.
Their deep understanding of our business needs, coupled with their technical expertise, has
resulted in seamless integrations and efficient workflows. They excel not only in creating
user-friendly interfaces but also in managing the complex backend systems and data
effectively.Their proactive approach, attention to detail, and responsive support have been
instrumental in driving our business forward, making them our preferred partners. We value their
dedication and consider them an indispensable asset in our journey towards growth and
advancement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvement in CRM and ERP system performance and user satisfaction rates.
• Reduction in operational inefficiencies and system integration time.
• Increase in customer engagement and retention rates due to enhanced software
  capabilities.
• Measurable improvements in workflow efficiency and data management accuracy.
• Decrease in response times and increase in resolution rates for support services.
• Enhanced business scalability and readiness for future technological upgrades or
  expansions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

eQuest Solutions have been great in communicating and delivering our requirements,
throughout the course of the project. They were actively involved in improvising the application
and assisting us with decision making. Overall, their approach exemplifies professionalism and
efficiency, making them a trusted partner for successful project outcomes .

What was your primary form of communication with eQuest Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've been excellent in adapting to our improvisations and delivering superior-quality software solutions that have enhanced our employee and customer experience.

Are there any areas for improvement or something eQuest Solutions could have done differently?

We are quite satisfied with the services provided by eQuest Solutions. There is room for improvement in communication with the developers working on the project.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of MYBYK, one of India’s largest public bike-sharing companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eQuest Solutions?

We had no in-house staff, and I wasn’t from a tech background. I was a chartered accountant with more of a qualification perspective. I knew nothing about technology, so I had to find someone I could trust more than anything else.

SOLUTION

What was the scope of their involvement?

eQuest Solutions has been our tech partner since day one. They’ve built our entire tech environment, and we work on a dedicated resource model with them. They have a team working for us; they’re in charge of meeting our requirements occasionally.

The team handles everything from end to end, including mobile app development, backend development, and server management.

They constantly work on improving the UX design, even if we haven’t asked for that. Our main application is on PHP, and the mobile applications are designed in React Native. We also have a Node.js server for our IoT devices.

MYBYK works like a ride-hailing platform. When users open the app, they can see nearby available bicycle stations based on their location. When they click on the bike station, they can see a list of the bicycles and the last user feedback to make an informed decision when renting the bikes. Users must pay for an advanced subscription when they choose their bike to rent.

Once they subscribe, they can unlock the bike via Bluetooth, so eQuest Solutions has worked toward integrating IoT devices into the app. Once the user unlocks the bike, they can ride it like a personal bicycle, take it to their home or office, lock it, and unlock it as many times as they want. If they're going to return the bike or swap it with another one, they have to come back to a station, unlock the bike, and make a request to return it.

We check for the location of the bicycle and the user’s ride via GPS. If the location matches the station, the user can rent another bike.

What is the team composition?

We currently have a project manager, six backend engineers, three engineers on the mobile application side, two people on QA, and one person on UI design.

How did you come to work with eQuest Solutions?

It was a referral. I connected with them almost 10 years ago through our common network. I could only judge their skills by giving them tasks and seeing if they could deliver. Ultimately, I became one of their first clients.

How much have you invested with them?

Over the last 10 years, we’ve spent upwards of $500,000.

What is the status of this engagement?

We’ve been working together since January 2014, when they gave us the first product for testing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our Android app has more than 1 million downloads and is rated 4.4, so we’re one of the highest-rated apps in the segment. We don’t know the number of downloads for our iOS version, but we have a 4.2 rating score.

Moreover, eQuest Solutions has never disappointed us. We’ve never faced challenges in terms of product quality.

How did eQuest Solutions perform from a project management standpoint?

We’ve had a satisfactory experience. They use sprints and meet the timelines most of the time. We also use Asana for project management.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I’d give a shout-out to Parth (CEO) for always being available. He’s always one call away in case of an emergency. Moreover, we can trust him; that assurance makes us think we’ll never have to build our in-house team.

What did you find most impressive about them?

They’ve been very trustworthy and reliable. We’ve never felt the need to create our own tech and stop their augmentation services.

Are there any areas they could improve?

Honestly, I don’t want to convey that they’re perfect, but I can’t pinpoint a specific area to improve.

Do you have any advice for potential customers?

You can expect clinical output from them if you’re clear about your requirements. The more precise the input, the better they’ll be able to deliver.

BACKGROUND

Please describe your company and position.

I am the Co-founder and CTO of Trackday

Describe what your company does in a single sentence.

Trackday is a Motorsport community in Australia

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• Development of a user friendly and interactive platform.
• Implementation of user management, event management, clubs and vehicles management systems.
• Configuration of payment & subscription management system via Stripe, involving B2B and B2C revenue models.
• Implementation of an ecommerce solution for events and tickets management using WooCommerce.
• Setting up UI and operational support for Apps.
• Optimized website performance and operations support.

SOLUTION

How did you find eQuest Solutions?

Referral

Why did you select eQuest Solutions over others?

• Referred to me
• Company values aligned

How many teammates from eQuest Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

### Project Scope:

• Development of Trackday Platform on WordPress

#### Overview:

• The Trackday platform aims to be a premier online community and resource for motorsport enthusiasts, offering users the ability to register for track events, interact with fellow members, share experiences, and access a wealth of information on tracks and motorsport activities.
• The platform will be developed on WordPress, utilizing the BuddyBoss theme and plugin to create a comprehensive, user-friendly community space.

#### Objectives:

•  **Community Building:** Leverage BuddyBoss to foster a vibrant community of motorsport enthusiasts. 
• **Event Registration:** Integrate a seamless event registration system for users to sign up for track days.
• **Information Sharing:** Provide a platform for sharing valuable content related to motorsport events, tracks, and tips.
• **User Engagement:** Implement features to enhance user interaction, such as forums, groups, and social media sharing.

#### Key Features:

1. **User Profiles:** Customizable profiles where users can share their interests, vehicles, and track day experiences.
2. **Event Calendar:** A comprehensive calendar system displaying upcoming track days, including filters for location, track type, and availability.
3. **Registration System:** A secure and straightforward process for users to register and pay for track events.
4. **Forums and Groups:** Dedicated spaces for users to discuss various topics, share advice, and form interest-based groups.
5. **Content Library:** A repository of articles, guides, and videos on motorsport techniques, track reviews, and vehicle maintenance.
6. **Social Sharing:** Integration with social media platforms to allow users to share content and events directly from Trackday.

#### Technical Requirements:

• **WordPress and BuddyBoss:** Use WordPress as the core platform with BuddyBoss for community features.
• **Payment Gateway Integration:** Implement secure payment solutions for event registration and membership subscriptions.
• **Responsive Design:** Ensure the platform is fully responsive and accessible on all devices.
• **SEO and Analytics:** Optimize for search engines and integrate analytics to monitor user engagement and traffic.
• **Security Measures:** Implement robust security protocols to protect user data and transactions.

#### Development Phases:

1. **Planning and Design:** Define the overall structure, user interface, and experience of the platform.
2. **Core Development:** Develop the foundational elements of the platform, including user registration, profile management, and the event calendar.
3. **Community Features:** Implement BuddyBoss features for forums, groups, and social networking.
4. **Content and Resources:** Populate the platform with initial content and resources, and set up the content management system.
5. **Testing and Refinement:** Conduct thorough testing of the platform, gather feedback, and make necessary adjustments.
6. **Launch:** Officially launch the Trackday platform and initiate marketing efforts to attract users.
7. **Maintenance and Updates:** Provide ongoing support, security updates, and feature enhancements based on user feedback.

#### Deliverables:

• A fully functional Trackday platform on WordPress, utilizing the BuddyBoss theme and plugin.
• Documentation covering the platform's architecture, features, and user guides.

#### Project Timeline:

• The development of the Trackday platform was estimated to take 6 months from inception to launch, followed by ongoing maintenance and updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Defined and implemented robust user verification metrics to ensure authorized access, trustworthy ratings and feedbacks.
• Strategically implemented payment & subscription management that focused on user retention, revenue growth, and efficient B2B and B2C revenue models.
• Implemented a comprehensive event and ticket management system for event notifications, ticket sales, user reviews for the event, etc.
• Optimized website performance, leading to smoother operation and faster loading times across devices, ensuring system reliability.
• Delivered an engaging, well-designed website that recorded an increase in regular active users, user registration rates, and user engagement.
• Provided a platform ensuring an overall marketplace for hosting motorsport events, serviceable to defined stakeholders (Members, Clubs, Vehicles, Audience).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Equest managed the development of the Trackday platform with exceptional efficiency, demonstrating a masterful approach to project management that was both effective and adaptive. Their management strategy was rooted in clear communication, meticulous planning, and proactive problem-solving, ensuring that the project milestones were delivered.

Equest utilized a combination of agile methodologies and regular stakeholder meetings to facilitate a responsive and flexible development process. This approach allowed for continuous feedback and adjustments, ensuring the final product not only met but exceeded expectations. Their project team was highly organized, with roles and responsibilities clearly defined from the outset, fostering a collaborative environment that leveraged the strengths of each team member.

Equest's commitment to transparency was evident through their use of project management tools that provided real-time updates on progress, issues, and changes, keeping everyone informed and engaged throughout the project lifecycle.

Furthermore, Equest's adeptness at navigating technical challenges, particularly in integrating the BuddyBoss platform with WordPress, showcased their technical prowess and innovative thinking. They were able to deliver a robust, user-friendly platform that catered to the specific needs of the motorsport community, demonstrating their deep understanding of both the technology and the target users

What was your primary form of communication with eQuest Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The management team at Equest was an integral part of the Trackday platform's development process, providing unwavering support and guidance every step of the way. From the initial planning stages through to the final launch, they were consistently present, offering insights, solutions, and encouragement. Their hands-on approach not only facilitated a smooth project progression but also fostered a sense of partnership and collaboration that was truly invaluable.

Working with the Equest management team was an absolute pleasure. Their professionalism, expertise, and genuine enthusiasm for the project were evident throughout. They demonstrated an exceptional ability to listen and adapt, ensuring that all feedback was considered and incorporated into the development process. This level of attentiveness and dedication made for a highly productive and enjoyable working relationship.

Moreover, their positive attitude and approachability made them easily accessible for discussions, brainstorming sessions, and problem-solving, creating an open and dynamic environment. The Equest team's commitment to excellence, combined with their friendly and supportive demeanor, significantly contributed to the project's success and made the entire experience exceptionally rewarding.

In essence, the management team at Equest was more than just a group of professionals overseeing a project; they were passionate collaborators who were deeply invested in our shared vision for the Trackday platform. Their involvement every step of the way not only ensured the project's success but also made the journey there a truly pleasurable experience.

Are there any areas for improvement or something eQuest Solutions could have done differently?

While Equest's management and execution of the Trackday platform project were commendable in many aspects, there are opportunities for improvement in cost performance that could be realized through more comprehensive planning upfront and enhanced quality assurance and testing processes. Greater emphasis on detailed planning at the outset could have offered more precise cost estimations and resource allocations.

A more thorough initial analysis and risk assessment might have identified potential challenges and inefficiencies earlier, allowing for the implementation of cost-saving measures before the development process was too far advanced. This enhanced foresight could have streamlined the workflow, minimized unnecessary expenditures, and optimized the overall budget.

Moreover, investing in a more rigorous quality assurance and testing regime could further improve cost efficiency. While Equest delivered a high-quality final product, more extensive testing phases could have identified bugs and issues earlier in the development cycle, where they are generally less costly and simpler to resolve.

Implementing iterative testing from the early stages of development, along with continuous integration and deployment practices, could reduce the need for significant revisions or corrections later on, thereby saving time and resources. Adopting a more robust approach to both planning and quality assurance could also prevent project overruns and ensure that resources are allocated more effectively.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Next Level Neo

Describe what your company does in a single sentence.

Automotive lighting experts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• Full website overhaul
• Fix a few complaints with the Shopify platform

SOLUTION

How did you find eQuest Solutions?

Referral

Why did you select eQuest Solutions over others?

• High ratings
• Referred to me

How many teammates from eQuest Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We did a full website overhaul. I had eQuest implement a website design created by a different vendor. They worked with my Shopify account to make the custom website and added custom features not offered by Shopify.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website effectively captures customers' attention and makes finding products easier. We were able to implement some features that make my website work better for me.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great, the development of the full website took a few months and they kept me informed as we went. I was given frequent updates and access to the website as it was being built so i could provide feedback. The quickly fixed any issues i found and were able to find and fix issues i didnt even think about.

What was your primary form of communication with eQuest Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They just work,these days there are tons of companies overselling themselves but under delivering. eQuest solutions did what they said they would and in a timely manner. Some things shouldnt be done based on whos the lowest price but rather whos the best for the job. eQuest Solutions was right for the job, and I have no regrets about going with them.

Are there any areas for improvement or something eQuest Solutions could have done differently?

The only complaint i have is the time zone differences. The team at eQuest starts their day at around 11:30 p.m. EST so they generally respond late night. This was not the end of the world but it was the only complaint i had.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Chinuki GmbH

Describe what your company does in a single sentence.

We provide children meal plans for daycares across Germany

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• Subscription management
• Payment management
• Customisation of platform

SOLUTION

How did you find eQuest Solutions?

Online Search

Why did you select eQuest Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from eQuest Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of frontend user journey and UI for onboarding of subscribers through Shopify based system. Development of backend customisation for customer account subscription management system between Shopify frontend and Chargebee. Management and communication applied through a customised middleware server solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Automised functionality of the server to process all customer requests and payments. Onboarding of customers and main outcome to reduce manual labour.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very commited team and easy to communicate. Driven to build a reliable product and capable to create out of the box solutions. Regular meetings and updates to create transparency of progress. They were a patient and competent team

What was your primary form of communication with eQuest Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Management, responsiveness, competence and patience towards young companies.

Are there any areas for improvement or something eQuest Solutions could have done differently?

Overall impressed about the work, but at times a bit more transparency on what struggles the team is facing to have the correct expectation of when tasks are going to be finalised. Not everything can go as planned and once things don't seem to be smooth, an update for better understanding would be appreciated.

BACKGROUND

Please describe your company and position.

I am the CEO of CardsPlug

Describe what your company does in a single sentence.

E-commerce company that specialises in personalised sport gifts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• Deliver a User-Friendly eCommerce Platform
• Ensure Platform Scalability
• Optimize Website Speed and Performance
• Enable Seamless Integration with Third-Party Tools
• Enhance Mobile Responsiveness
• Implement Advanced Search and Filtering Capabilities
• Provide Ongoing Technical Support and Maintenance

SOLUTION

How did you find eQuest Solutions?

Upwork

Why did you select eQuest Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from eQuest Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

eQuest Solutions was approached by Cardsplug to revamp their eCommerce platform. Recognizing the limitations of their existing setup, we suggested Shopify Plus (Enterprise) as the ideal solution. By leveraging our native development expertise, we created a tailored experience that eliminated the need for numerous third-party applications. This streamlined approach resolved previous issues with bugs and reduced their reliance on external vendors for even the smallest tasks.

Our dedicated team not only met the project goals but exceeded expectations, delivering exceptional results. Most notably, we helped Cardsplug achieve an outstanding return on investment (ROI) improvement of over 200%, demonstrating the success of our collaboration and the effectiveness of our solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. More than 100% Better Platform Uptime and Performance
2. MoM 20%+ Traffic and Organic Growth
3. Higher Average Order Value (AOV)
4. Much better Conversion Rate
5. Much higher Customer Retention Rate
6. Faster site speed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

eQuest Solutions has been an invaluable asset to our project for nearly four years. Ishan - our dedicated manager's diligent and tireless efforts have played a pivotal role in its success. 

eQuest Solutions's project management approach is exceptional. From the initial stages, they demonstrated a deep understanding of our objectives, requirements, and constraints, crafting a tailored project plan. Ishan's attention to detail and exceptional organisational skills ensured seamless coordination among team members, stakeholders, and vendors.

The communication throughout the project has been outstanding. They kept us well-informed about the progress, challenges, and necessary adjustments, fostering a collaborative environment. Regular progress updates and status meetings ensured everyone was aligned. Overall, eQuest Solutions's project management, led by Ishan, exceeded our expectations.

Their dedication, meticulous planning, effective communication, and proactive approach make them a reliable partner for any project. We highly recommend eQuest Solutions for their exceptional project management services. They consistently deliver outstanding results on time and within budget.

What was your primary form of communication with eQuest Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their ability to adapt to challenges and proactively address them. Their extensive experience and expertise allowed them to identify risks and develop contingency plans, ensuring minimal disruptions and maximum efficiency.

Are there any areas for improvement or something eQuest Solutions could have done differently?

No areas for improvement. Over the years, eQuest solutions have excelled in all areas

BACKGROUND

Please describe your company and position.

I am the Owner & Founder of Silverback Technologie GmbH

Describe what your company does in a single sentence.

design, develop and distributor bicycles and bicycle technologies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eQuest Solutions to accomplish?

• Optimisation of Shopify Theme
• Web and Code development of technical site features
• Development of the online apps

SOLUTION

How did you find eQuest Solutions?

Online Search

Why did you select eQuest Solutions over others?

• Great culture fit
• Company values aligned

How many teammates from eQuest Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Equest was recruited to support our global growth with a retainer contract for active daily development and support covering all aspects from Customising our shopify theme, code and develope E commerce user experience& functions., further to Build and develop our B2B Portal, to faciltating our need for Google and OptimIsing both on site speed and SEO. 

All emcompassing work to optimising our localisatuon strategy on our site and enhancing our Search& our collection Filters. Furthermore in the portfolio to build and develop a custom configurator and consumer Digital app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Progression and execution
• Effectrive communication 
• Effective turnaround on a given project
• Support Conversion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Equest, in our views is superior to all other companies we worked with. Their processes and people are effective and diligent. in fact we rate them as World-Class. we set high standardsm and our work is rapidly ongoing and challenge Equest to reach high levels and they surpass our high standards

What was your primary form of communication with eQuest Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The leadership of the company are hands on and thought leaders. The skill and knowledge in all aspects of web and IT is best in class. Moreover, they are highly reliable and make a great long-term partner to our business. But most ofall- their willingness to please and the attutude is unbeatable. Ultrimately their abiltity to deliver on time, wand no excuses. They are simply remarkable

Are there any areas for improvement or something eQuest Solutions could have done differently?

To be honest we find very little fault hence we fully committed to a long term partnership.