In terms of results, could you share any statistics or metrics that would demonstrate the effectiveness of the work they’ve delivered?
I don’t know the numbers off the top of my head. I don’t want to quote something that’s not accurate. I don’t know how many millions of people we have visiting the site on a daily basis. I don’t have those specific numbers, but it was a dramatic improvement, and our website is heavily utilized. It’s growing with each passing day.
In retrospect, do you think that Sitecore sufficiently meets your business needs?
I would say sufficiently, yes.
How do you believe SolutionSet performed on the implementation of your CMS?
When they implemented that, we went through our normal process of user training and knowledge transfer. We probably had some documentation from them, but I would call that more of an ongoing process as we found out that we could customize items. There were some initial challenges. Part of that was probably just the knowledge transfer using a new system and supporting a website that was obsolete.
Our online marketing group is also not very technical. That contributed to the initial challenges of learning how to work within Sitecore and understand it, too. Overall, it was a successful implementation, and I was very satisfied with the final result. Challenges arise no matter what vendor you’re using.
When working with SolutionSet, is there anything you would consider unique or special about them compared to other service providers you’ve worked with?
SolutionSet has been an outstanding partner. They seem to be extremely skilled in Web development. It’s been a very, very positive relationship for us, which is different from some of the other vendors we’ve dealt with. They’re very professional. They follow best practices in most cases, and that’s really their forte. It’s quite obvious that they’re very skilled at what they do.
In retrospect, are there any areas that you think they could improve upon, or are there things you might do differently as the client before approaching this type of project?
From the department perspective, I think that they would have liked things to be more on a deliverable base. Doing this type of Web development work is kind of an iterative process. That means things can cost more than people in the business, our customers, expect it to cost. That’s a real challenge. It’s just a constraint in the industry.