Web Design & Search Optimization

Founded in 1999, ePageCity designs and develops websites for small businesses and non-profit organizations. We are online architects who build innovative solutions for a diverse set of satisfied clients. Optimized to convert visitors into customers, our websites translate our clients’ business missions into the digital medium by use of intuitive design, digital marketing, and rock-solid web applications.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
1999
Show all +
Chicago, IL
headquarters
  • 4541 N Ravenswood, #201
    Chicago, IL 60640
    United States

Portfolio

McCaffery Website Redesign Image

McCaffery Website Redesign

McCaffery is an award-winning Chicago-based real estate developer that targets investment in urban real estate. The company develops or redevelops mixed-use residential, commercial and institutional projects across the United States.  McCaffery contacted ePageCity to design and develop a site that could re-purpose their content, create a dedicated area in the site for their portfolio, news and awards, and give a clean,

professional online brochure of the firm. In response, ePageCity has built a unique, engaging site that displays McCaffery’s commitment to creative real estate solutions. The site exhibits McCaffery’s award-winning projects with vivid imagery and custom sliders. Tailor-made databases for the company’s projects, awards and press coverage allow McCaffery to easily update and add new content. Additionally, ePageCity integrated responsive design which provides a better user experience to all users irrespective the device they use. As a result, the finished website provides a user-friendly experience and speaks to many different audiences, from community members to financiers to other developers.
Elementum Advisors Website Redesign Image

Elementum Advisors Website Redesign

4C for Children Website Design Image

4C for Children Website Design

Atticus Recruiting Website Redesign Image

Atticus Recruiting Website Redesign

Millennium Properties R/E Website Redesign Image

Millennium Properties R/E Website Redesign

AT&I Systems Website Design Image

AT&I Systems Website Design

Smithereen Pest Management Website Redesign Image

Smithereen Pest Management Website Redesign

Smithereen Pest Management needed to update their website’s design to reflect a “green” commitment to taking care of the environment through safe product usage. A major goal of the future website was to educate their customers on the benefits and effectiveness of green pest management programs through an easy to navigate mobile-friendly interface.  This website features strong calls to action throughout.

Interior Construction Group Website Redesign Image

Interior Construction Group Website Redesign

As one of Chicago’s leading general contractors, Interior Construction Group (ICG) needed a custom website to uphold their notable reputation and boost their impressive portfolio. This clean and professional website allows the viewer to focus on a wide array of vivid project photos.  This project also allows Interior Construction Group's clients to view their ongoing projects within a custom built private access portal not

visible to the public. 
Apostolic Church of God Website Redesign Image

Apostolic Church of God Website Redesign

The Apostolic Church of God's website is the essence of how a fully customized design should function. The homepage features live streaming video, editable rotating image areas and tabbed social media feeds visitors can click on to view ACOG’s blog, Twitter, or Facebook updates. Visitors are also directed to take a virtual tour of the church and get involved, whether it’s through a donation or participation in an upcoming

event. User interaction and community engagement was a primary focus when redesigning this website.
Friedman Properties Website Redesign Image

Friedman Properties Website Redesign

Our professional website designers gave Friedman Properties an inviting site that speaks to various audiences at an affordable price. As one of Chicago’s leading real estate companies, Friedman Properties needed a custom website to reflect their professional reputation while enabling visitors to find available office space easily. The new design makes visitors feel comfortable and confident in Friedman Properties’ ability to

deliver any real estate service. Clean navigation provides quick access to a myriad of leases available in the Chicagoland area. Implementation of our content management system enables Friedman Properties to manage the entire site in-house without extra expense of outsourcing website updates.
Rural American Fund Web Design Image

Rural American Fund Web Design

Custom built databases and a mobile-friendly design were the primary focus when designing this website for agriculture business private equity fund, Rural American Fund.  Custom investment fund portfolios allow the visitor to filter by fund and status, while the detail view showcases the investment's history and provides a prominent button for accessing its website.  A simplistic navigation allows the visitor to access needed

information effortlessly on both desktop and mobile devices.   
GNP Realty Group Website Redesign Image

GNP Realty Group Website Redesign

GNP Realty Group prides themselves on their ability to create long lasting client relationships in addition to offering the essential tools of property management to each customer. ePageCity designers carried these characteristics into their homepage design by preparing four call-to-action buttons that allow visitors clear-cut access to each of the core services. Helpful industry links and a homepage slide show give GNP the

flexibility to display current properties while keeping clients up to date on industry rules and regulations.
Lycée Français de Chicago Website Redesign Image

Lycée Français de Chicago Website Redesign

Our developers took a mobile usability focused approach to redesigning the website for one of Chicago's premier private schools, the Lycee Francais de Chicago.  Students, teachers, and parents alike can find everything at their fingertips with well organized, and easy to navigate calendars, blogs, and content.

Reviews

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WordPress Retrofitting for Park Site

“They were able to do what we needed them to do, and everything worked out in a fairly short period of time.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
May - July 2019
Project summary: 

ePageCity retrofitted a legacy website to make it mobile/tablet-responsive, improve its security measures, and integrate a new registration software. They also migrated the site onto WordPress.

The Reviewer
 
51-200 Employees
 
Lindenhurst, Illinois
 
Verified
The Review
Feedback summary: 

The final site boasted improved navigation and responsive design. ePageCity was communicative throughout the process, hosting screen share tutorials to train the staff on WordPress’ functions. They even coordinated directly with the registration software company to ensure proper integration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the executive director at Lindenhurst Park District.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We wanted to modernize our outdated website to improve its security and make it mobile/tablet friendly. We also wanted to implement a new registration software through the site, so we turned to ePageCity to help us navigate the process.

SOLUTION

What was the scope of their involvement? 

ePageCity helped us explore options to update our site. We worked with an overall manager who posed two directions: a complete redesign or a retrofit. The latter would involve moving the site to a WordPress system without doing a full redesign.

Once we decided to go with a retrofit, they walked us through our different options, taking note of what we liked or didn’t like and seeing how elements from their past work could fit our purposes. 

The team then organized the retrofit for our website. They sent over a preview of the improved display—which was now mobile- and tablet-friendly—and started to migrate our content from our legacy system. The project manager also worked directly with our registration company to ensure that they implemented the software correctly.

After a few minor changes, we approved the final site, and they got it up and running.

What is the team composition? 

I’d worked with two main points of contact, but I’m sure there were others working in the background.

How did you come to work with ePageCity?

They’d actually designed our previous iteration in 2009, but I don’t know how we found them.

How much have you invested with them?

We spent about $9,500 on this project.

What is the status of this engagement?

This project lasted from May–July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just went live in August 2019, so we don’t have much external feedback yet. However, our internal staff has been pleased with the retrofitting. Since we’re using WordPress, now, it’s been extremely easy for us to pick up, and we’re all comfortable with the system.

The site itself is mobile- and tablet-responsive, and it’s a lot easier to navigate than before. While we didn’t get to do a complete redesign, I’m looking forward to doing a new design 3–5 years in the future.

How did ePageCity perform from a project management standpoint?

They did very well. Whenever I needed to communicate with them or vice versa, they were always available. We’d coordinate through phone calls, emails, and screen sharing tutorials.

What did you find most impressive about them?

They were able to do what we needed them to do, and everything worked out in a fairly short period of time. They met our deadline, were on top of the project, and communicated everything as far as our options and how to use the site.

Are there any areas they could improve?

No, we got what we expected, which was a good thing.

4.0
Overall Score They were good to work with.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were accommodating.
  • 4.0 Cost
    Value / within estimates
    We didn't solicit bids for this, so I don't have a comparison of their pricing versus other companies.
  • 4.0 Quality
    Service & deliverables
    They did a great job of communicating and making sure that we understood the process along the way.
  • 4.0 NPS
    Willing to refer
    They did a great job and met our expectations.

WordPress Web Redesign for Children's Nonprofit

"Their attention to detail stands out to us."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Mar. 2019
Project summary: 

ePageCity redesigned an existing website, enhancing the navigation of the platform and integrating it with other internal systems. They added a catalog feature to improve searches on the site. 

The Reviewer
 
51 - 200 Employees
 
Cincinnati, Ohio
Jean Bach
Communications Manager, 4C for Children
 
Verified
The Review
Feedback summary: 

The new design of the site has improved the user’s experience with the platform, allowing them to more easily find relevant information. ePageCity’s team had a strong attention to detail and leadership skills, making the whole process run smoothly despite location differences. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the communications manager for 4C for Children, a resource and referral agency for early childhood education in Ohio. We help parents and childcare providers ensure a strong early childhood education foundation for the youngest kids in our communities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We hired ePageCity to help us revamp our website. It had to be refreshed and the navigation needed improvement to better serve our clients. 

SOLUTION

What was the scope of their involvement?

ePageCity took us through the whole process of redesigning our site and figuring out what wasn’t working well for us. Once we identified the areas to improve, we spent time brainstorming what our ideal platform would do for our clients. Their team asked pointed questions about how to integrate the site with our systems and led us through that process. 

From there, we established our plan for creating any special pages and their team began the design phase.

They shared best practices around content development and created easy to use templates for us to add content to. In addition, they led us through training to use the new CMS and again shared ideas about how to use the various tools included in the system. Also on the site, they created a catalog of training classes that enable users to sort through options by topic, region, instructor, etc.

What is the team composition?

On a regular basis, we were in contact with two teammates, but there were others in the business who worked with us. 

How did you come to work with ePageCity?

I’d worked with ePageCity at a previous company before; they came recommended by a colleague. They did a great job updating an antiquated website for me, and I was impressed with them. Both projects were for nonprofits, and our limited budget didn't phase them. 

For this recent project, I considered them and two local agencies. We chose ePageCity because my teammates were impressed with their capabilities and presentation. 

How much have you invested with them?

We spent under $50,000, since that was our budget. 

What is the status of this engagement?

We worked together from October 2018 – March 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Childcare providers have commented on how easy it is to navigate the site and new catalog. This means more users can find relevant courses and information. Because of the new design of the site, we can post more diverse media, including videos, which is great for us. 

How did ePageCity perform from a project management standpoint?

They kept the project on track. Since we had to meet a specific deadline within six months, they were able to keep all pieces of the project flowing. There was a lot happening on both their end and ours, but we were able to meet all deadlines because of how they collaborated with us. 

What did you find most impressive about them?

Their attention to detail stands out to us. Also, their ability to integrate our forms and database into the site was very impressive. Because of their approach, we had a very smooth, seamless launch. 

Are there any areas they could improve?

There’s nothing I can think of for them to improve. 

Do you have any advice for potential customers?

Don’t be worried about the distance between your teams. My team was concerned about it at the beginning, but I knew it wouldn’t be an issue with ePageCity. In the 10 years since we first worked together, technology has made it even easier to communicate from far away and they have it down to a science. 

Also, make sure your team is organized and put together. If you have your team pulled together, it’s going to be easier. Although ePageCity is adaptable, having everything structured will limit any struggles. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Alternative Asset Management Firm

"They are very good at understanding what you're looking to accomplish, even if you're not fully aware of what that is."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Apr. 2019
Project summary: 

ePageCity redesigned a website that they had originally built. The team enhanced several visual elements, improved the navigation, and added a dynamic timeline and homepage video.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Meredith G. Oliver
HR & Communications Associate, Elementum Advisors, LLC
 
Verified
The Review
Feedback summary: 

The site received overwhelmingly positive feedback regarding its modern look and intuitive UX. Transparent and efficient, the team maintained open lines of communication and quickly responded to every inquiry. Their insight and experience set them apart from other vendors.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Elementum Advisors, LLC is an alternative asset management firm specializing in investments within the insurance-linked securities arena. We focus specifically on securities related to all-natural weather perils. I wear multiple hats at the firm, but, for the purposes of this project, I manage communications from a marketing and investor relations standpoint.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ePageCity?

This most recent project was a redesign and update of the initial site that ePageCity created for us in 2014.

What were your goals for this project?

Our goals were to take our website and repackage it to provide the same level of information with a more up-to-date look and feel.

SOLUTION

How did you select this vendor?

This was my third project with ePageCity. The first was with my previous firm. I was not involved in selecting ePageCity as the web developer for that project, but once they were contracted, I spearheaded the work with them to create the firm's first website. Because of this, I was very familiar with both the company and their process.

When I was tasked with recreating Elementum's website in 2014, ePageCity was my first choice. I had a positive experience with them while employed at my previous firm.

Describe the project and the services they provided in detail.

For this project, ePageCity took the webpage that they designed for us in 2014 and migrated it to a new design, giving it a more modern, updated look. This included a total redesign of the color scheme and page framework, improved navigation, and the addition of specialized features like a dynamic timeline and homepage video.

What was the team composition?

I worked mainly with three people. There was a content coordinator, a chief strategist, and a digital account manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new website is amazing. It's fresh, up-to-date, and reflective of the more modern trends in web development. Many of our clients have commented on it and have given positive feedback on the new look and feel of the site.

How was project management arranged and how effective was it?

Having a smaller team dedicated to the project was a big plus. I always knew what components were coming from which individuals, which made it easier to stay on top of what needed to be done from my end. I also found it easy to reach out to the appropriate person when I had questions.

What did you find most impressive about this company?

ePageCity does better work than all of the companies that we originally reached out to for a fraction of the cost. They are very good at understanding what you're looking to accomplish, even if you're not fully aware of what that is. They’ll work within your budget to give you a site that puts you in league with your larger competitors who spend upwards of six digits for a lower quality site.

Are there any areas for improvement?

Through the course of my project, I could not find any.

5.0
Overall Score I love working with ePageCity and will opt to partner with them at any opportunity.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Timelines were established at the outset and any changes were well communicated.
  • 5.0 Cost
    Value / within estimates
    We have received estimates from larger web development firms that were substantially above ePageCity for less quality work.
  • 5.0 Quality
    Service & deliverables
    They are the best web development company I've ever worked with and the only one I'll consider for any future web projects.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend to anyone asking.

Website Redesign for Long-Term Nursing Home

“Both times we've worked with them, they've been very responsive and collaborative.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2018 - Jan. 2019
Project summary: 

ePageCity was reengaged to redesign and develop a website that originally created years prior. They also redesigned the company's logo, color scheme, and other elements on the site. 

The Reviewer
 
11 - 50 Employees
 
Highland, Illinois
Gerry Harman
Executive Director, Faith Countryside Homes
 
Verified
The Review
Feedback summary: 

ePageCity delivered a well-designed, user-friendly website very quickly. In addition to the quality of their work, their team is also very professional, knowledgeable, and responsive. They've offered a good value both times they were engaged for web design work. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the executive director at Faith Countryside Homes, a skilled nursing facility and assisted living facility. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We reached out to ePageCity to redesign our website.

SOLUTION

What was the scope of their involvement?

After building our website from scratch in 2013, we reached out to ePageCity again to redesign the site. They also redesigned our logo, color scheme, and elements of the content and layout of the site. 

What is the team composition? 

I just worked with one main point of contact on their team.

How did you come to work with ePageCity?

Based on the good experience we had working with them originally in 2013, we decided to reengage them for this project. 

How much have you invested with them?

We invested around $5,000.

What is the status of this engagement?

The most recent redesign project took place between November 2018–January 2019. They continue to make themselves available as needed for any technical assistance. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In addition to improved performance, we've also received a lot of positive comments regarding the user-friendliness and design of the new site. They also delivered it quickly, exceeding our expectations in the process. 

How did ePageCity perform from a project management standpoint?

Both times we've worked with them, they've been very responsive and collaborative. They utilized project management tools that allowed us to make comments on iterations of designs as they were ready and provided training on how to use the new platform. 

What did you find most impressive about them?

Their professionalism sets them apart. We also liked that we were able to work with the same person as we originally worked with in 2013, which shows stability within their company.

Are there any areas they could improve?

I can't think of anything. They were very responsive to our needs.

Do you have any advice for potential customers?

No, but I'd definitely recommend working with them on any web design project based on our experience. 

5.0
Overall Score They're easy to work with, responsive, knowledgeable, and highly professional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very responsive in communications and turned deliverables around quickly.
  • 5.0 Cost
    Value / within estimates
    Their rates are very reasonable.
  • 5.0 Quality
    Service & deliverables
    They met or exceeded all expectations.
  • 5.0 NPS
    Willing to refer
    I'd highly recommend them to my colleagues.

Website Building for Business Consulting Company

“They were receptive to how we wanted the site to work and informative about the best ways to get those outcomes.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2012 - Oct. 2018
Project summary: 

ePageCity developed a website from scratch including design and UX.

The Reviewer
 
2 - 10 Employees
 
Wheatridge, Colorado
Joannie Barth
Co-Owner & Marketing Lead, ascendBIZ2
 
Verified
The Review
Feedback summary: 

Existing client feedback is positive and the site has proved an effective tool to use with prospective clients. ePageCity applied strong expertise and managed the process efficiently. Highly responsive, they listened to needs and provided the right advice to best fulfill those.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of a small business-services firm that provides coaching and consulting to business owners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We wanted to create a website that provides accountability, information, and other resources for our clients and prospects. We needed several components to the site. We wanted the site to be a place where current clients could find resources and links to other support services we provide. We also needed to be able to introduce the nature of our business and specific expertise to prospective clients. We wanted to include a range of content, like videos and white papers, while ensuring that it was easy to navigate.  

SOLUTION

What was the scope of their involvement?

ePageCity developed our website from scratch including the design and UX. They used the initial designs that we had developed and the content from an earlier effort. They gave us advice on the design, what features to incorporate, and how to layout the content. We gave them a list of the basic elements we wanted to incorporate and brainstormed together how to best lay it out. They provided wireframes and options for templates.

The project took about six years because we started and then we put it all on hold as we redesigned some of the primary features of our business. Then we picked it back up again.

What is the team composition?

We had a main point of contact. Beyond that, I interacted directly with at least five different people but there were more people working behind the scenes.

How did you come to work with ePageCity?

We were introduced to them by a local client who had used them and had great success with their own website. At the time, ePageCity also had an office here in Denver and we wanted to work with someone local. When they closed this office to just operate out of Chicago, we had such a good relationship and were so pleased with the process that we decided to continue working with them.

How much have you invested with them?

We spent between $5,000–10,000.

What is the status of this engagement?

We worked together from October 2012–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve only had the site up for a few months but our clients are thrilled to have access to the things that we used to have to email to them. We’re also now able to respond to a referral with a web link rather than a lot of attachments. Our business is 90% referral. The site really facilitates the process of prospecting for new clients.

The process itself was extremely successful. Everything we ever asked for, we got. They were receptive to how we wanted the site to work and informative about the best ways to get those outcomes. We felt like we were working with experts.

How did ePageCity perform from a project management standpoint?

Most of our communication was by email. We also used a collaborative web-based tool with a dashboard through which we could approve designs or make changes. Sometimes we communicated daily and at other times it was weekly at less, depending on the phase of the project. We mostly worked through our main point of contact but sometimes I would liaise directly with the person responsible for the given task.

They were always responsive. If we needed something, we heard back immediately. I was always well informed. There were some changes in personnel given how long our project lasted but we always knew who we were dealing with.

What did you find most impressive about them?

It's hard to say because I think everything they did was awesome. I think though, that the primary need of someone developing a website is that the developer understands the objectives so that they can direct you to the best product. ePageCity did a great job of listening to our needs to help us to create a site that best satisfied those.

Are there any areas they could improve?

It would have been nice for us if they had kept their Denver office open. Separately, there was some early confusion on some of the billing but they clarified that for us. Overall, I was very pleased.

Do you have any advice for potential customers?

It would be helpful to have most of the content prepared in advance including a pool of images, videos, and links to incorporate. They move more quickly than you’d expect, so be ready with the content. In general, be ready to move as quickly as you can because they work at a fast pace.

5.0
Overall Score I was very pleased with the collaboration. They were attentive and reliable and provided professional treatment.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We were always very pleased with how they met deadlines and how accurately they scheduled the process.
  • 4.5 Cost
    Value / within estimates
    We had a couple of changes throughout the process that involved unexpected costs but it was still manageable.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them a few times.

E-Commerce Dev & Design for Herbal Company

“We’ve been working with them for eight years and we’ve never had any issues with the stability of our site.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June-December 2011
Project summary: 

ePageCity helped a natural wellness company establish an e-commerce platform to supplement its physical store. They collaborated with in-house designers for the aesthetics and handled all development.

The Reviewer
 
1-10 Employees
 
Denver, Colorado
John Kulsar
Owner, Herbs & Arts
 
Verified
The Review
Feedback summary: 

The final site was user-friendly on the back end, never experienced downtime, and rarely presented any errors. Thanks to the increased online presence, sales increased consistently year over year and have doubled since the initial launch.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Herbs & Arts. We’re a brick-and-mortar and online natural wellness store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We’d never had an e-commerce store, so we hired them to build one for us.

SOLUTION

What was the scope of their involvement?

Initially, we worked on creating a design that worked for the business and conveyed our brand effectively. We gave them some ideas, which they used to create several choices for us. Our in-house graphic designer contributed some of the artwork, but they adapted it so it would work on the e-commerce site.

What is the team composition?

We had a project manager and several designers and coders. I don’t remember how many.

How did you come to work with ePageCity?

I searched for contractors online and interviewed a few different companies. I ultimately chose them because I liked the tools they wanted to use, even though they weren’t the cheapest option. The store they built is simple enough that I can edit nearly everything myself without any technical knowledge.

How much have you invested with them?

The initial project cost between $8,000–$10,000. We spent another $5,000 to optimize for mobile later on.

What is the status of this engagement?

We worked on the project between June–December 2011.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been working with them for eight years now and we’ve never had any issues with the stability of our site. It’s always online and we rarely have any errors.

Having all of our products online and searchable has helped our business quite a bit. We’d been in business for some time before launching the online store, but we’ve been seeing double-digit increases in sales year over year for about five or six years now. The total sales volume has doubled since we did this project.

How did ePageCity perform from a project management standpoint?

They’re very responsive and someone was always available to take our questions. They also incorporated every feature we asked for without any problems. We kept in touch at least twice a week during the design phase, but they were flexible about responding whenever I needed them. They also did a good job of listening to our concerns and translating the vibe of our physical store into the online environment.

What did you find most impressive about them?

The site they built has functioned extremely reliably for years.

Are there any areas they could improve?

I can’t think of any.

Do you have any advice for potential customers?

I’d recommend them to anyone who needs to set up an online store. They listen well and offer constructive feedback during the concept phase. They also did a good job of making the technical elements clear even though I’m not familiar with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met every deadline that we set.
  • 5.0 Cost
    Value / within estimates
    The prices are in line with those of their competitors.
  • 5.0 Quality
    Service & deliverables
    They’re very responsive and the product works well.
  • 5.0 NPS
    Willing to refer

Web Design and Social Media For Author

“They’re always patient and helpful whenever I have a question or need assistance.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2009 - Ongoing
Project summary: 

ePageCity built a website for an independent author and established a long-term support partnership. They make themselves available to assist with content changes or troubleshooting as needed.

The Reviewer
 
1-10 Employees
 
St. Paul, Minneapolis
Elizabeth Berg
Author, Elizabeth Berg
 
Verified
The Review
Feedback summary: 

The original site build was timely, and the site serves as a useful hub for information. ePageCity is responsive, accommodating, and easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a self-employed writer. I’ve written novels since 1994.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

A decade ago, I had little to no online presence and needed an agency to build a website for me.

SOLUTION

What was the scope of their involvement?

They established my whole digital presence, excluding Facebook. They presented two website designs for me to choose from, and I selected the one I liked better. Now, whenever a new book comes out, I can post most of the content up myself. The team still helps make sure everything is correct when I ask them to. I’m not particularly tech-savvy, but they’re always patient and helpful when I have a question or need assistance.

What is the team composition?

I initially worked with one or two people, but now I have one dedicated point of contact from their team.

How did you come to work with ePageCity?

I think I found them online, though it’s possible that someone recommended them to me. After I went down to their offices to meet them, I decided to work with them.

What is the status of this engagement?

They made the site for me about ten years ago and have supported me on an as-needed basis ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ePageCity is utterly responsible and responsive. The new website they delivered is a great place for me to post content. It's also a useful tool that helps me publicize book tours and other events. It’s useful to have one place where all my information resides.

How did ePageCity perform from a project management standpoint?

For the original project involving my website, they were timely, provided what I asked for, and accommodated my rather old-fashioned approach. They’ve since offered to update and improve the site. I appreciate that they're never pushy, however.  Most of our communication takes place through phone and email. We only tend to speak a few times a year at this point, but I can still reach out for support when I run into an issue I can’t solve on my own.

What did you find most impressive about them?

Their patience, kindness, and willingness to help me with even basic tasks is wonderful.

Are there any areas they could improve?

No, I don’t have any areas of improvement for them.

Do you have any advice for potential customers?

I would definitely recommend ePageCity and urge people to go and meet with them. They can do all sorts of things and would be a great match for anyone who needs help with technology.

5.0
Overall Score They gave me what I wanted and continue to help me.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very prompt and reliable.
  • 5.0 Cost
    Value / within estimates
    They offered a fair price, but I don't know what their competition charges.
  • 5.0 Quality
    Service & deliverables
    They always help whenever I need them.
  • 5.0 NPS
    Willing to refer
    I'm very likely to recommend them.

Website Upgrade for City Government

“They were spot-on with everything.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - June 2018
Project summary: 

ePageCity completely revamped an outdated website by converting its backend to WordPress. They redesigned the frontend to include drop-down menus, concise content, and a full screen window display.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Director of Infrastructure, City Government Office
 
Verified
The Review
Feedback summary: 

ePageCity delivered a modernized and responsive website that’s easy to update. Users enjoy the aesthetically pleasing design and intuitive formatting. Their approach to project management is second to none. They proactively set appropriate expectations and communicate effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of infrastructure for a city government office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

ePageCity created our website’s previous iteration in 2012, but it wasn’t mobile-friendly. We wanted to update the site with a navigable interface that simplifies information for constituents.

SOLUTION

What was the scope of their involvement?

Our old website was visually archaic. Even if a user had a full window open, the actual page only took up a quarter of the screen. It had large borders on each side that made the site look like a newsletter. ePageCity rebuilt the site using WordPress so they could easily implement modern design principles. They led the redesign effort by programming new features and simplifying enduring elements. The process involved transferring most of our main pages to over to the new site. Our internal team has developed additional pages since this engagement, but we always base the formatting around ePageCity’s design.

In addition to enabling a full screen display, they enlarged the homepage’s slider window to give users a more comprehensive view of the platform. They also added a bar at the top of each page with drop-down menus to facilitate smooth navigation. Our contact information is detailed, but they broke it down in a way that’s easy to read. Instead of just including our address and requiring users to fill out a contact form, they’ve listed our address via Google Maps along with our phone number and hours of operation. We can also create and integrate slideshows into the site. Overall, the WordPress platform is much easier for us to interact with internally.

What is the team composition?

We were assigned a primary point of contact to oversee the project. We interacted with two other resources to accomplish specialized tasks.

How did you come to work with ePageCity?

I wasn’t here when we first hired them, so I can’t detail how the selection process occurred.

How much have you invested with them?

We spent around $5,500.

What is the status of this engagement?

This project took place from March–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received many emails from constituents saying that they enjoy website’s new look, how easy it is to navigate, and the fact that we regularly update it with new information. People appreciate the accessible way in which our content is organized. The video content and animations are also popular with users. Honestly, we’ve yet to receive any negative feedback regarding the redesign.

How did ePageCity perform from a project management standpoint?

They’re incredibly responsive and established reasonable expectations from the onset. Mostly interacting with us via phone and email, they asked for a 48-hour response window to address inquiries. They use this time to conduct research and deliver solutions. But that doesn’t mean they’re slow to act. They’re willing to make project changes on a moment’s notice and dive straight into the work.

What did you find most impressive about them?

Their project management is more effective than the approaches of similar firms we’ve worked with in the past. As soon as something was brought to their attention, they fixed it right away. They were spot-on with everything.

Are there any areas they could improve?

Their prices could be more competitive, but we got what we paid for in terms of quality.

Do you have any advice for potential customers?

Customers are responsible for their end of the project. ePageCity will surely deliver, but it’s up to both parties to address issues promptly and keep the project moving.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign for Nonprofit Mission Foundation

"Our website looks so much better."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - Jan. 2018
Project summary: 

ePageCity worked on the redesign of a website, augmenting the features to include new sharing, online donations capabilities, and improving its look and feel.

The Reviewer
 
1-10 Employees
 
New York, New York
Development Associate, Mission Foundation
 
Verified
The Review
Feedback summary: 

The finished website is a significant improvement, with enhanced features and increased traffic. The work was conducted smoothly, and the team was patient, responsive, and flexible throughout the redesign process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our mission foundation exists to respond to society’s needs by supporting programs of healing, teaching, and caring. I'm the grant writer and development associate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ePageCity?

We needed resources to redesign our website.

What were your goals for this project?

Our objective was to update the design of our site and make it more functional and attractive.

SOLUTION

How did you select this vendor?

They performed this same service for a sister organization of ours.

Can you go into detail about the services they provided and the scope of the project?

They fully redesigned our website, enhancing its features to allow us to share news and receive online donations.

What was the team composition?

ePageCity provided a number of people. Primarily we spoke with Kate (Production Specialist, ePageCity) and Leanne (Production Manager, ePageCity) who were very helpful and responsive to our needs. On our side, we had three people: myself, one of our board members, and our director of development.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website looks so much better. They also activated our Google Analytics account which has provided us a good look into who is visiting our site.

How was project management arranged and how effective was it?

The project management was arranged smoothly with teams on both sides. We were pleased.

What did you find most impressive about this company?

I appreciated their patience and responsiveness. We have a lot of moving parts, and they were always very understanding when we needed extra time.

Are there any areas where they can improve?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Build for Real Estate Development and Management

"We had many questions about how to portray the essence of what we wanted and ePageCity brought our vision to life." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2015 - Mar. 2016
Project summary: 

ePageCity built a new website to replace an outdated version. They recreated most of the site’s content to align it with modern principles, displayed past development projects, and built a tenant portal.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Jeanmarie Kapp
COO, The Renaissance Companies
 
Verified
The Review
Feedback summary: 

The new website displays information valuable to different visitor types and exhibits extensive industry experience. They invested time in gaining a detailed understanding of project needs and always provided prompt responses. Their personal work style is ideal for long-term or ongoing engagements.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the COO of the Renaissance Companies, a mid-sized real estate development and management company with properties in several states.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ePageCity?

We needed to bring our website up to current standards as it’s template was created in the mid-2000s; it was stale and formulaic.

What were your goals for this project?

We wanted the site to properly represent the level of service and professionalism we deliver.

SOLUTION

How did you select this vendor?

We’d worked with the team at ePageCity in our early days and knew them to be capable, easy to work with, professionals.

Describe the project in detail.

After meeting with their chief strategist to agree on our needs and cost range, they brought in their team leads, who moved us through development stages fairly easily. Although we had existing content on our site, we recreated most of it to match today’s standards. Our key requirement was that the site highlights our development portfolio and provide renters easy access to our available units. We also wanted to create a tenant portal with simple access to work orders and online payments.

What was the team composition?

We worked with their chief strategist, an account manager, a production specialist, and a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website showcases our strengths as a company, our ability to produce quality residential and commercial products, and helps prospects, future partners, and tenants find the information they need easily.

How effective was the workflow between your team and theirs?

The ePageCity team is quick to respond, offer answers, or quiz me to better understand what I need.

What did you find most impressive about this company?

Each member of ePageCity’s team was invested in relationship building, empowered to make things happen for us, and focused on displaying personal engagement. We had many questions about how to portray the essence of what we wanted and ePageCity brought our vision to life.

Are there any areas for improvement?

I can’t recall anything.

5.0
Overall Score They produced a great product and are good people to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I never had to wait for answers.
  • 5.0 Cost
    Value / within estimates
    It was reasonable.
  • 5.0 Quality
    Service & deliverables
    They're a very talented team that dedicates their efforts to client satisfaction.
  • 5.0 NPS
    Willing to refer
    I highly recommend the ePageCity team.