What evidence can you share that demonstrates the impact of the engagement?
We’ve only had the site up for a few months but our clients are thrilled to have access to the things that we used to have to email to them. We’re also now able to respond to a referral with a web link rather than a lot of attachments. Our business is 90% referral. The site really facilitates the process of prospecting for new clients.
The process itself was extremely successful. Everything we ever asked for, we got. They were receptive to how we wanted the site to work and informative about the best ways to get those outcomes. We felt like we were working with experts.
How did ePageCity perform from a project management standpoint?
Most of our communication was by email. We also used a collaborative web-based tool with a dashboard through which we could approve designs or make changes. Sometimes we communicated daily and at other times it was weekly at less, depending on the phase of the project. We mostly worked through our main point of contact but sometimes I would liaise directly with the person responsible for the given task.
They were always responsive. If we needed something, we heard back immediately. I was always well informed. There were some changes in personnel given how long our project lasted but we always knew who we were dealing with.
What did you find most impressive about them?
It's hard to say because I think everything they did was awesome. I think though, that the primary need of someone developing a website is that the developer understands the objectives so that they can direct you to the best product. ePageCity did a great job of listening to our needs to help us to create a site that best satisfied those.
Are there any areas they could improve?
It would have been nice for us if they had kept their Denver office open. Separately, there was some early confusion on some of the billing but they clarified that for us. Overall, I was very pleased.
Do you have any advice for potential customers?
It would be helpful to have most of the content prepared in advance including a pool of images, videos, and links to incorporate. They move more quickly than you’d expect, so be ready with the content. In general, be ready to move as quickly as you can because they work at a fast pace.