Website Design & Digital Marketing

Founded in 1999, ePageCity designs and develops websites for small/medium-sized businesses and non-profit organizations. We are online architects who build innovative solutions for a diverse set of satisfied clients. Optimized to convert visitors into customers, our websites translate our clients’ business missions into the digital medium by use of intuitive design, digital marketing, and rock-solid web applications.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
1999
Show all +
Chicago, IL
headquarters
  • 4541 N Ravenswood, #201
    Chicago, IL 60640
    United States

Portfolio

4C for Children Website Design Image

4C for Children Website Design

Atticus Recruiting Website Redesign Image

Atticus Recruiting Website Redesign

Elementum Advisors Website Redesign Image

Elementum Advisors Website Redesign

Friedman Properties Website Redesign Image

Friedman Properties Website Redesign

Our professional website designers gave Friedman Properties an inviting site that speaks to various audiences at an affordable price. As one of Chicago’s leading real estate companies, Friedman Properties needed a custom website to reflect their professional reputation while enabling visitors to find available office space easily. The new design makes visitors feel comfortable and confident in Friedman Properties’ ability to

deliver any real estate service. Clean navigation provides quick access to a myriad of leases available in the Chicagoland area. Implementation of our content management system enables Friedman Properties to manage the entire site in-house without extra expense of outsourcing website updates.
March Manufacturing Website Redesign Image

March Manufacturing Website Redesign

March Manufacturing is one of the lead US manufacturers of pumps for chemical, industrial, and varied other uses.  They needed a website that would showcase all of their different pumps in a clean and concise manner.  ePageCity redeveloped their website to be mobile friendly and optimized with a search feature to ensure that all site viewers can quickly and easily find products and resources.  A visual interactive map displays

distributor locations throughout the country.
McCaffery Website Redesign Image

McCaffery Website Redesign

McCaffery is an award-winning Chicago-based real estate developer that targets investment in urban real estate. The company develops or redevelops mixed-use residential, commercial and institutional projects across the United States.  McCaffery contacted ePageCity to design and develop a site that could re-purpose their content, create a dedicated area in the site for their portfolio, news and awards, and give a clean,

professional online brochure of the firm. In response, ePageCity has built a unique, engaging site that displays McCaffery’s commitment to creative real estate solutions. The site exhibits McCaffery’s award-winning projects with vivid imagery and custom sliders. Tailor-made databases for the company’s projects, awards and press coverage allow McCaffery to easily update and add new content. Additionally, ePageCity integrated responsive design which provides a better user experience to all users irrespective the device they use. As a result, the finished website provides a user-friendly experience and speaks to many different audiences, from community members to financiers to other developers.
Smithereen Pest Management Website Redesign Image

Smithereen Pest Management Website Redesign

Smithereen Pest Management needed to update their website’s design to reflect a “green” commitment to taking care of the environment through safe product usage. A major goal of the future website was to educate their customers on the benefits and effectiveness of green pest management programs through an easy to navigate mobile-friendly interface.  This website features strong calls to action throughout.

Lycée Français de Chicago Website Redesign Image

Lycée Français de Chicago Website Redesign

Our developers took a mobile usability focused approach to redesigning the website for one of Chicago's premier private schools, the Lycee Francais de Chicago.  Students, teachers, and parents alike can find everything at their fingertips with well organized, and easy to navigate calendars, blogs, and content.

Millennium Properties R/E Website Redesign Image

Millennium Properties R/E Website Redesign

AT&I Systems Website Design Image

AT&I Systems Website Design

Rural American Fund Web Design Image

Rural American Fund Web Design

Custom built databases and a mobile-friendly design were the primary focus when designing this website for agriculture business private equity fund, Rural American Fund.  Custom investment fund portfolios allow the visitor to filter by fund and status, while the detail view showcases the investment's history and provides a prominent button for accessing its website.  A simplistic navigation allows the visitor to access needed

information effortlessly on both desktop and mobile devices.   

Reviews

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Web Design for Marketing Consultant

"ePageCity knows what makes things tick as well as what people look at on a website."

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
May - Aug. 2019
Project summary: 

ePageCity redesigned and launched a website for a marketing consultant’s client. They provided strategic insight, supplied templates for inspiration, and built the website in WordPress.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Bernie Kapuza
Owner, Bernie Kapuza Design
 
Verified
The Review
Feedback summary: 

The site saw a significant increase in monthly visits and sessions right away, satisfying the client and their customers. ePageCity delivered high-quality design work as well as insight strategic thinking. Their industry knowledge and responsiveness made for a professional collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I own my own design firm: Bernie Kapuza Designs. I work with clients in the B2B sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

I hired them to help out a client to redesign their website. ePageCity had designed their original site, but it was starting to look dated and needed a refresh.

SOLUTION

What was the scope of their involvement?

ePageCity redesigned the website from scratch. We started by having conversations with Alex (Chief Strategist, ePageCity). He made suggestions to better focus what we want to do on the website. We then worked together to figure out what products our client’s customers would like to see, what the navigation would look like, and other design elements. 

As ePageCity created pages and images, the navigation became even more important. ePageCity also offered a selection of templates that we could consider for layouts, and then they tailored it to our client’s needs. From there, they built the website on WordPress, gave us a final walkthrough once it was ready to go, and helped us launch it

What is the team composition?

Our point of contact was Kate (Content Coordinator, ePageCity), and then Alex got involved at various points.

How did you come to work with ePageCity?

ePageCity had done our client’s original website. They were familiar with the products and principles of the organization already, and they were really easy to work with, so we decided to go with their services again.

What is the status of this engagement?

We worked together from May until August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website was 100% what I expected it to be. The design was good and simple. Alex had a strategic point of view about the business; he really helped us focus our direction at times.

We measured the users and the sessions. A month before we launched the website, we saw 295 users and 356 sessions. Immediately after the launch, we received 340 users and 453 sessions. We’ve been seeing some drop-off lately, but we attribute that to the fact that our client’s customers weren’t buying products in November or December.

How did ePageCity perform from a project management standpoint?

They struck a very good balance between being too pushy and too hands-off. We emailed all the time and were always in the loop; there were no surprises in the launch. Once we were ready to go, Kate walked us through the whole website and showed us how to make updates ourselves. Some of them are too complicated, and we’d bring in ePageCity to make them happen.

What did you find most impressive about them?

Their focus and knowledge of the B2B industry stood out the most. ePageCity knows what makes things tick as well as what people look at on a website. They’re very strategic, easy to work with, and understanding. I’m very proud of the work we did together. 

Are there any areas they could improve?

If there are, I don’t know what they would be! We received an excellent product and top-notch services from ePageCity. I’d be happy to recommend them to anybody.

Any advice for potential customers?

Talk to Alex. Listen to him and Kate. Take notes. It’s a hard process, and it pays for clients and consultants to have a small ego and listen to people who do this every day. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design and Development for a Local Trade Union

"They were open to our ideas, and I always felt they were very patient."

 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2010 - Ongoing
Project summary: 

ePageCity designed and developed a website for a carpenter's union. They later provided a complete overhaul of that site and facilitated the inclusion of features such as online payment processing, event pictures, and a calendar functionality.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Claudia Rodriquez
Office Manager, Carpenters Union Local No. 13
 
Verified
The Review
Feedback summary: 

ePageCity's efforts were met with acclaim and appreciation.  The team is effective, organized, and down to earth. Customers can expect a top-notch team that provides insightful design suggestions and is easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the office manager at a carpenter's union. We fall under the umbrella of the Chicago regional council of carpenters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

ePageCity was already providing some services for our website, but they discovered our site needed some updates. That aligned with our efforts to facilitate dues payments for our members, as we wanted to offer an online payment program, so we wanted to take care of both of those needs.

SOLUTION

What was the scope of their involvement?

To begin with, ePageCity designed and developed our original website.  Our website was pretty dated, and ePageCity evaluated it and offered updated solutions to make it easier to navigate. They also incorporated an online payment section for our dues and added a link to that payment portal, which was completed by our bank and an outside developer. They uploaded pictures of events and added a calendar functionality as well.

What is the team composition?

We had three main points of contact from their team.

How did you come to work with ePageCity?

I received feedback from other locals who also used ePageCity, as well as the previous office manager, who mentioned they were easy to work with.

How much have you invested with them?

We've invested approximately $20,000 on the development and revamp of our website. 

What is the status of this engagement?

We began working together in 2010, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The end result was really great. The team was good about explaining how the page is working, how everything is tied together, and how much of it is controlled. Now it's much more streamlined and efficient. When we first looked at the various ways to revamp the website, what we wanted to communicate was our specific branches' style and look. They allowed us to incorporate the look of the older site and clean it up to add newer aspects.

Overall, our members love it, and we've gotten really good feedback about how the photo galleries are laid out, how the calendar of events looks, the ease of which they're able to find resources.

How did ePageCity perform from a project management standpoint?

The communication with all three of our points of contact was phenomenal. If anything I was the one slowing down things, since I'm the only one that manages the front office and we have peak times.

What I like about how things were managed was how organized their follow-up emails were. If they were ever waiting on approval for anything, they sent me an email with clearly outlined bullet points and the next steps, which I found easy to manage. It kept the momentum of the project moving forward.

What did you find most impressive about them?

I've had experience working with different IT web developers and ePageCity is much more client-focused by far. That was a real treat. They were open to our ideas, and I always felt they were very patient. While other IT providers always seemed to think they knew best, and acted condescendingly towards us, I never got that from ePageCity.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

My advice is to do yourself a favor and have a good vision of what you want. ePaigeCity will make things happen, but they're not mind-readers. Visit the pages they offer as examples and review and plan out what you're going for. They'll make it happen.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I was very impressed with their cost structure.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Real Estate Investment Firm

"Everyone at ePageCity was very responsive and communicated clearly."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Apr. 2019 - Ongoing
Project summary: 

To replace an outdated website, ePageCity undertook the task of developing a new landing page for a real estate investment firm. After wireframes, they focused on security and streamlining search results.

The Reviewer
 
51-200 Employees
 
Chicago, Ilinois
SVP Investor Relations & Operations, Blue Vista Capital Mgmt
 
Verified
The Review
Feedback summary: 

ePageCity's work has been received enthusiastically by both internal and external parties. The site's new layout and content have been smoothed out. While they could improve their graphic designs, their technical capabilities are their biggest strength—they excel at platform development. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Blue Vista Capital Management is an institutional real estate investment firm based in Chicago, IL.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ePageCity?

Blue Vista hired ePageCity to develop a new website. The firm's old website was using outdated back-end architecture, security measures and design standards.

What were your goals for this project?

The goal was to have a secure and responsive website, with a back-end that was easier to navigate than what we were using.

SOLUTION

How did you select this vendor?

We did a competitive bid process, with four finalists. We ultimately choice ePageCity due to price and quality of customer service.

Describe the project in detail.

The project consisted of several discovery meetings early on, reviews of wireframes, and then development of site design and content.

There was quite a bit of adjustment to the site design versus the initial wireframes, and ePageCity was very flexible about making changes. They also went out of their way to clean up our online search results after a web hack from our old site.

What was the team composition?

The main point of contact was a project manager, and we also worked with a content coordinator who helped with the site management and back-end training.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've received positive feedback from our employees and several external users on the new site's layout and content.

How effective was the workflow between your team and theirs?

Everyone at ePageCity was very responsive and communicated clearly.

What did you find most impressive about this company?

I think ePageCity's strength is in their development platform. From a technical standpoint, they understand how to build a website, hosting services and content management.

Are there any areas for improvement?

The only place where ePageCity maybe has room to improve is on the graphic design front, but if you know what look you want and can guide them then it is not a major issue. Overall we are satisfied with our end result.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

New Website for Boutique Coaching Firm

"We were impressed by the collaborative nature of the process."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - July 2019
Project summary: 

ePageCity replaced an executive coaching firm's outdated website with a new, more modern site. They collaborated with the internal staff on the design elements, looking at photos, testimonials, and colors.

The Reviewer
 
1-10 Employees
 
Oak Park, Illinois
Jennifer W Stratman
Principal, Stratman Partners Executive Coaching, Inc.
 
Verified
The Review
Feedback summary: 

The final site better outlined the firm's services and established the brand as a well-respected consultancy. ePageCity guided stakeholders through the design process by showing tangible website demos and gathering client input. A collaborative partner, they suggested new perspectives, too.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Co-owner of a boutique, international executive coaching firm. I run the operations, finance and marketing of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ePageCity?

We needed a modern, relevant and impactful "legitimizer" website for our firm, replacing our now-dated website.

What were your goals for this project?

Our website needed to outline our essencial products, be directed to senior exectives and their support functions (HR), and legitimzie SPEC as an established, successful, respected professional consulting firm.

SOLUTION

How did you select this vendor?

Prior experience with ePageCity led us to believe they were the best choice to shepard us through the process.

Describe the project in detail.

They works closely with us to determine the look/feel of site, exchanging ideas and examples until we hit on what we felt was our new look. Collaboratively decided on photos, navigation, testiments, resources and color theme.

What was the team composition?

I led the effort here and there was a three-person team at ePageCity.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When we were stuck here, ePageCity put ideas on website demo which spurred us to action. They gentley moved us to action. It worked great. We kept most of the suggestions and those we did not keep provided a jumping off point for our decisions.

How effective was the workflow between your team and theirs?

Always respectful and encouraging. They stayed within budget, listened to our desires and concerns. Worked with us hand-in-hand on a project we only do every ten years. We really relied on their expertise and experience.

What did you find most impressive about this company?

We were impressed by the collaborative nature of the process. They listened, they explained, they offered choices of solutions.

Are there any areas for improvement?

The only area that needed improvement was on our end with our own decisiveness and response speed. EPageCity was great. A lot of value for the the price.

5.0
Overall Score Great product, great value
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy to get on their calendar
  • 5.0 Cost
    Value / within estimates
    A bargain for a great website
  • 5.0 Quality
    Service & deliverables
    Great finised product, great value
  • 5.0 NPS
    Willing to refer
    Worked with them twice now

WordPress Web Design & Redesign for Ministry

"They took the time to get to know who we were as an organization..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2014 & 2016 – 2017
Project summary: 

ePageCity created a WordPress website and then implemented a site refresh years later. Their services involved both design and development.

The Reviewer
 
1-10 Employees
 
Radnor, Pennsylvania
Nancy Costello
Director, Missionary Sisters of the Sacred Heart of Jesus
 
Verified
The Review
Feedback summary: 

Site-based inquiries have increased by 50%. Throughout the timeline, the vendor was very mindful of how the stakeholders wished to appear online. A patient group, they took care to thoroughly explain technical concepts. They were friendly, responsive collaborators.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the communications director for the Missionary Sisters of the Sacred Heart of Jesus, the Cabrini Sisters. We’re an international order of religious women.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We wanted to increase the name recognition of the Missionary Sisters and heighten awareness that the Missionary Sisters of the Sacred Heart is equated with Mother Cabrini. We’re trying to heighten awareness that one equals the other.

In addition to that, the sisters are always looking for people who could be seeking a religious life as their vocation. We have a rather extensive section on our website that people can visit to learn more about the Missionary Sisters and discern whether or not they might be interested in joining.

The purpose was two-fold: our branding (name recognition) as well as vocational promotion.

SOLUTION

What was the scope of their involvement?

They developed the website using WordPress. When we did a site refresh, we created a new homepage with them and tweaked some internal pages as well. 
It was a very methodical process.

They were very detailed oriented about walking us through what to expect at certain points of the process. They explained what they would need from us and what they, in turn, would give. They created a checklist of our wants and desires, and they walked us through an overview of how the site would represent our organization. 

What is the team composition?

From start to finish, we worked with 4–5 people. We initially worked with someone who was in sales or marketing. 

Once we contracted with them, we were also assigned a web designer who had an internal team she worked with. We also worked with Jessica (Account Manager, ePageCity) who covered more of the business side. 

How did you come to work with ePageCity?

I asked a webmaster for his advice about hiring a web design firm given our budget constraints. He recommended a couple of local firms in Philadelphia, and he said he had heard of ePageCity in Chicago. 

We did phone interviews with two local firms here in Philadelphia, ePageCity, as well as another design firm. ePageCity was able to work within our budget constraints while providing a comprehensive product, service, and design elements. This was far above what anyone else could do, so we decided to go with them.

How much have you invested in them?

The first time, the total redo cost around $16,000. When we did the refresh, we spent less than $4,000.

What is the status of this engagement?

We worked with them on the newly designed website in 2014, and the refresh happened in late 2017 through early 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product that they gave us for the amount that we were able to spend (we didn’t have a huge budget) was both excellent and phenomenal. 

We’ve had a significant increase in the number of inquiries we’re receiving through the website. We’ve noticed a 50% increase in vocation inquiries through our website since 2014. 

Now, we’re looking at how to expand our online inquiry page to capture more information from those who are inquiring with us.

Our experience with ePageCity was so good that we did our website refresh with them. We had no doubt we’d go right back to ePageCity because of the great job they did the first time around.

How did ePageCity perform from a project management standpoint?

Without reservation, I would highly recommend ePageCity to anyone. Their support service is 24/7. They are always there to handle my inquiries as I’m not a technology person.

I do all the uploading on the WordPress platform, and they walk me through the tutorials. It was a lot to really grasp at first, and I could call them back with repeated questions, but they were always very patient and very responsive.

Initially, when we were deciding which firm we wanted to hire, we were in touch with them at least once a week. Then, once we signed the contract, we did a lot of upfront consultation. Then, we were in touch a couple of times per month.

Following that, they would let us know when they needed content by sending requests. The second time we did the refresh, we held some conversations a couple of times a week or once a week. It was far less intense than the total redesign of our website.

From each stage of the process, we found that they were very responsive and very detailed in their explanations. They’re based in Chicago and we’re in suburban Philadelphia, so we never met face to face. It was all conducted via Zoom. Yet, we felt the whole process was very personal.

What did you find most impressive about them?

It was a seamless collaboration. Everyone was very friendly and appreciative of the fact that we were not technology people. They really clarified things for us and didn’t assume we would know the things that we were presenting. 

They didn’t seem to rush through anything and were always thoughtful, patient, and comprehensive in their responses. They took the time to get to know who we were as an organization and how we wanted to be portrayed on the internet. 

Are there any areas they could improve?

This relates to me personally because I’m not a technology expert. When the site launches, they give you a tutorial. For me, it was a lot to grasp in a short amount of time. My recommendation would be to break the tutorial down into more soundbite types of modules so it’s not so much material at one time.

Do you have any advice for potential customers?

You have to have a good understanding of how you want to appear through your website to the public. You have to do your homework prior to meeting with that because that will help them plan their timeline. You should be ready to provide them with your deliverables so they can move to the next phase. 

If you aren’t ready to provide them with the information they request, they will put the project aside until the client is ready, which ultimately delays your launch. We were able to meet their requests successfully all along, so we met all of our expectations for the timeline

5.0
Overall Score Other than breaking down the tutorial at the end, they held our hand through the whole project, understood us, and portrayed us just as we wished.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was laid out in a very clear fashion.
  • 5.0 Cost
    Value / within estimates
    It was excellent. We felt we received great value for our budget price point.
  • 5.0 Quality
    Service & deliverables
    From start to finish, everything was flawless, seamless, and well-explained. We are very pleased.
  • 5.0 NPS
    Willing to refer
    I’ve already made the suggestion to some colleagues. I would highly recommend ePageCity for a new site or refresh.

WordPress Retrofitting for Park Site

“They were able to do what we needed them to do, and everything worked out in a fairly short period of time.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
May - July 2019
Project summary: 

ePageCity retrofitted a legacy website to make it mobile/tablet-responsive, improve its security measures, and integrate a new registration software. They also migrated the site onto WordPress.

The Reviewer
 
51-200 Employees
 
Lindenhurst, Illinois
Dave Mohr
Executive Director, Lindenhurst Park District
 
Verified
The Review
Feedback summary: 

The final site boasted improved navigation and responsive design. ePageCity was communicative throughout the process, hosting screen share tutorials to train the staff on WordPress’ functions. They even coordinated directly with the registration software company to ensure proper integration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the executive director at Lindenhurst Park District.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We wanted to modernize our outdated website to improve its security and make it mobile/tablet friendly. We also wanted to implement a new registration software through the site, so we turned to ePageCity to help us navigate the process.

SOLUTION

What was the scope of their involvement? 

ePageCity helped us explore options to update our site. We worked with an overall manager who posed two directions: a complete redesign or a retrofit. The latter would involve moving the site to a WordPress system without doing a full redesign.

Once we decided to go with a retrofit, they walked us through our different options, taking note of what we liked or didn’t like and seeing how elements from their past work could fit our purposes. 

The team then organized the retrofit for our website. They sent over a preview of the improved display—which was now mobile- and tablet-friendly—and started to migrate our content from our legacy system. The project manager also worked directly with our registration company to ensure that they implemented the software correctly.

After a few minor changes, we approved the final site, and they got it up and running.

What is the team composition? 

I’d worked with two main points of contact, but I’m sure there were others working in the background.

How did you come to work with ePageCity?

They’d actually designed our previous iteration in 2009, but I don’t know how we found them.

How much have you invested with them?

We spent about $9,500 on this project.

What is the status of this engagement?

This project lasted from May–July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just went live in August 2019, so we don’t have much external feedback yet. However, our internal staff has been pleased with the retrofitting. Since we’re using WordPress, now, it’s been extremely easy for us to pick up, and we’re all comfortable with the system.

The site itself is mobile- and tablet-responsive, and it’s a lot easier to navigate than before. While we didn’t get to do a complete redesign, I’m looking forward to doing a new design 3–5 years in the future.

How did ePageCity perform from a project management standpoint?

They did very well. Whenever I needed to communicate with them or vice versa, they were always available. We’d coordinate through phone calls, emails, and screen sharing tutorials.

What did you find most impressive about them?

They were able to do what we needed them to do, and everything worked out in a fairly short period of time. They met our deadline, were on top of the project, and communicated everything as far as our options and how to use the site.

Are there any areas they could improve?

No, we got what we expected, which was a good thing.

4.0
Overall Score They were good to work with.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They were accommodating.
  • 4.0 Cost
    Value / within estimates
    We didn't solicit bids for this, so I don't have a comparison of their pricing versus other companies.
  • 4.0 Quality
    Service & deliverables
    They did a great job of communicating and making sure that we understood the process along the way.
  • 4.0 NPS
    Willing to refer
    They did a great job and met our expectations.

WordPress Web Redesign for Children's Nonprofit

"Their attention to detail stands out to us."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Mar. 2019
Project summary: 

ePageCity redesigned an existing website, enhancing the navigation of the platform and integrating it with other internal systems. They added a catalog feature to improve searches on the site. 

The Reviewer
 
51 - 200 Employees
 
Cincinnati, Ohio
Jean Bach
Communications Manager, 4C for Children
 
Verified
The Review
Feedback summary: 

The new design of the site has improved the user’s experience with the platform, allowing them to more easily find relevant information. ePageCity’s team had a strong attention to detail and leadership skills, making the whole process run smoothly despite location differences. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the communications manager for 4C for Children, a resource and referral agency for early childhood education in Ohio. We help parents and childcare providers ensure a strong early childhood education foundation for the youngest kids in our communities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We hired ePageCity to help us revamp our website. It had to be refreshed and the navigation needed improvement to better serve our clients. 

SOLUTION

What was the scope of their involvement?

ePageCity took us through the whole process of redesigning our site and figuring out what wasn’t working well for us. Once we identified the areas to improve, we spent time brainstorming what our ideal platform would do for our clients. Their team asked pointed questions about how to integrate the site with our systems and led us through that process. 

From there, we established our plan for creating any special pages and their team began the design phase.

They shared best practices around content development and created easy to use templates for us to add content to. In addition, they led us through training to use the new CMS and again shared ideas about how to use the various tools included in the system. Also on the site, they created a catalog of training classes that enable users to sort through options by topic, region, instructor, etc.

What is the team composition?

On a regular basis, we were in contact with two teammates, but there were others in the business who worked with us. 

How did you come to work with ePageCity?

I’d worked with ePageCity at a previous company before; they came recommended by a colleague. They did a great job updating an antiquated website for me, and I was impressed with them. Both projects were for nonprofits, and our limited budget didn't phase them. 

For this recent project, I considered them and two local agencies. We chose ePageCity because my teammates were impressed with their capabilities and presentation. 

How much have you invested with them?

We spent under $50,000, since that was our budget. 

What is the status of this engagement?

We worked together from October 2018 – March 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Childcare providers have commented on how easy it is to navigate the site and new catalog. This means more users can find relevant courses and information. Because of the new design of the site, we can post more diverse media, including videos, which is great for us. 

How did ePageCity perform from a project management standpoint?

They kept the project on track. Since we had to meet a specific deadline within six months, they were able to keep all pieces of the project flowing. There was a lot happening on both their end and ours, but we were able to meet all deadlines because of how they collaborated with us. 

What did you find most impressive about them?

Their attention to detail stands out to us. Also, their ability to integrate our forms and database into the site was very impressive. Because of their approach, we had a very smooth, seamless launch. 

Are there any areas they could improve?

There’s nothing I can think of for them to improve. 

Do you have any advice for potential customers?

Don’t be worried about the distance between your teams. My team was concerned about it at the beginning, but I knew it wouldn’t be an issue with ePageCity. In the 10 years since we first worked together, technology has made it even easier to communicate from far away and they have it down to a science. 

Also, make sure your team is organized and put together. If you have your team pulled together, it’s going to be easier. Although ePageCity is adaptable, having everything structured will limit any struggles. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Alternative Asset Management Firm

"They are very good at understanding what you're looking to accomplish, even if you're not fully aware of what that is."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Apr. 2019
Project summary: 

ePageCity redesigned a website that they had originally built. The team enhanced several visual elements, improved the navigation, and added a dynamic timeline and homepage video.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Meredith G. Oliver
HR & Communications Associate, Elementum Advisors, LLC
 
Verified
The Review
Feedback summary: 

The site received overwhelmingly positive feedback regarding its modern look and intuitive UX. Transparent and efficient, the team maintained open lines of communication and quickly responded to every inquiry. Their insight and experience set them apart from other vendors.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Elementum Advisors, LLC is an alternative asset management firm specializing in investments within the insurance-linked securities arena. We focus specifically on securities related to all-natural weather perils. I wear multiple hats at the firm, but, for the purposes of this project, I manage communications from a marketing and investor relations standpoint.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ePageCity?

This most recent project was a redesign and update of the initial site that ePageCity created for us in 2014.

What were your goals for this project?

Our goals were to take our website and repackage it to provide the same level of information with a more up-to-date look and feel.

SOLUTION

How did you select this vendor?

This was my third project with ePageCity. The first was with my previous firm. I was not involved in selecting ePageCity as the web developer for that project, but once they were contracted, I spearheaded the work with them to create the firm's first website. Because of this, I was very familiar with both the company and their process.

When I was tasked with recreating Elementum's website in 2014, ePageCity was my first choice. I had a positive experience with them while employed at my previous firm.

Describe the project and the services they provided in detail.

For this project, ePageCity took the webpage that they designed for us in 2014 and migrated it to a new design, giving it a more modern, updated look. This included a total redesign of the color scheme and page framework, improved navigation, and the addition of specialized features like a dynamic timeline and homepage video.

What was the team composition?

I worked mainly with three people. There was a content coordinator, a chief strategist, and a digital account manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new website is amazing. It's fresh, up-to-date, and reflective of the more modern trends in web development. Many of our clients have commented on it and have given positive feedback on the new look and feel of the site.

How was project management arranged and how effective was it?

Having a smaller team dedicated to the project was a big plus. I always knew what components were coming from which individuals, which made it easier to stay on top of what needed to be done from my end. I also found it easy to reach out to the appropriate person when I had questions.

What did you find most impressive about this company?

ePageCity does better work than all of the companies that we originally reached out to for a fraction of the cost. They are very good at understanding what you're looking to accomplish, even if you're not fully aware of what that is. They’ll work within your budget to give you a site that puts you in league with your larger competitors who spend upwards of six digits for a lower quality site.

Are there any areas for improvement?

Through the course of my project, I could not find any.

5.0
Overall Score I love working with ePageCity and will opt to partner with them at any opportunity.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Timelines were established at the outset and any changes were well communicated.
  • 5.0 Cost
    Value / within estimates
    We have received estimates from larger web development firms that were substantially above ePageCity for less quality work.
  • 5.0 Quality
    Service & deliverables
    They are the best web development company I've ever worked with and the only one I'll consider for any future web projects.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend to anyone asking.

Website Redesign for Long-Term Nursing Home

“Both times we've worked with them, they've been very responsive and collaborative.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2018 - Jan. 2019
Project summary: 

ePageCity was reengaged to redesign and develop a website that originally created years prior. They also redesigned the company's logo, color scheme, and other elements on the site. 

The Reviewer
 
11 - 50 Employees
 
Highland, Illinois
Gerry Harman
Executive Director, Faith Countryside Homes
 
Verified
The Review
Feedback summary: 

ePageCity delivered a well-designed, user-friendly website very quickly. In addition to the quality of their work, their team is also very professional, knowledgeable, and responsive. They've offered a good value both times they were engaged for web design work. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the executive director at Faith Countryside Homes, a skilled nursing facility and assisted living facility. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We reached out to ePageCity to redesign our website.

SOLUTION

What was the scope of their involvement?

After building our website from scratch in 2013, we reached out to ePageCity again to redesign the site. They also redesigned our logo, color scheme, and elements of the content and layout of the site. 

What is the team composition? 

I just worked with one main point of contact on their team.

How did you come to work with ePageCity?

Based on the good experience we had working with them originally in 2013, we decided to reengage them for this project. 

How much have you invested with them?

We invested around $5,000.

What is the status of this engagement?

The most recent redesign project took place between November 2018–January 2019. They continue to make themselves available as needed for any technical assistance. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In addition to improved performance, we've also received a lot of positive comments regarding the user-friendliness and design of the new site. They also delivered it quickly, exceeding our expectations in the process. 

How did ePageCity perform from a project management standpoint?

Both times we've worked with them, they've been very responsive and collaborative. They utilized project management tools that allowed us to make comments on iterations of designs as they were ready and provided training on how to use the new platform. 

What did you find most impressive about them?

Their professionalism sets them apart. We also liked that we were able to work with the same person as we originally worked with in 2013, which shows stability within their company.

Are there any areas they could improve?

I can't think of anything. They were very responsive to our needs.

Do you have any advice for potential customers?

No, but I'd definitely recommend working with them on any web design project based on our experience. 

5.0
Overall Score They're easy to work with, responsive, knowledgeable, and highly professional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very responsive in communications and turned deliverables around quickly.
  • 5.0 Cost
    Value / within estimates
    Their rates are very reasonable.
  • 5.0 Quality
    Service & deliverables
    They met or exceeded all expectations.
  • 5.0 NPS
    Willing to refer
    I'd highly recommend them to my colleagues.

Website Building for Business Consulting Company

“They were receptive to how we wanted the site to work and informative about the best ways to get those outcomes.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2012 - Oct. 2018
Project summary: 

ePageCity developed a website from scratch including design and UX.

The Reviewer
 
2 - 10 Employees
 
Wheatridge, Colorado
Joannie Barth
Co-Owner & Marketing Lead, ascendBIZ2
 
Verified
The Review
Feedback summary: 

Existing client feedback is positive and the site has proved an effective tool to use with prospective clients. ePageCity applied strong expertise and managed the process efficiently. Highly responsive, they listened to needs and provided the right advice to best fulfill those.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of a small business-services firm that provides coaching and consulting to business owners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ePageCity?

We wanted to create a website that provides accountability, information, and other resources for our clients and prospects. We needed several components to the site. We wanted the site to be a place where current clients could find resources and links to other support services we provide. We also needed to be able to introduce the nature of our business and specific expertise to prospective clients. We wanted to include a range of content, like videos and white papers, while ensuring that it was easy to navigate.  

SOLUTION

What was the scope of their involvement?

ePageCity developed our website from scratch including the design and UX. They used the initial designs that we had developed and the content from an earlier effort. They gave us advice on the design, what features to incorporate, and how to layout the content. We gave them a list of the basic elements we wanted to incorporate and brainstormed together how to best lay it out. They provided wireframes and options for templates.

The project took about six years because we started and then we put it all on hold as we redesigned some of the primary features of our business. Then we picked it back up again.

What is the team composition?

We had a main point of contact. Beyond that, I interacted directly with at least five different people but there were more people working behind the scenes.

How did you come to work with ePageCity?

We were introduced to them by a local client who had used them and had great success with their own website. At the time, ePageCity also had an office here in Denver and we wanted to work with someone local. When they closed this office to just operate out of Chicago, we had such a good relationship and were so pleased with the process that we decided to continue working with them.

How much have you invested with them?

We spent between $5,000–10,000.

What is the status of this engagement?

We worked together from October 2012–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve only had the site up for a few months but our clients are thrilled to have access to the things that we used to have to email to them. We’re also now able to respond to a referral with a web link rather than a lot of attachments. Our business is 90% referral. The site really facilitates the process of prospecting for new clients.

The process itself was extremely successful. Everything we ever asked for, we got. They were receptive to how we wanted the site to work and informative about the best ways to get those outcomes. We felt like we were working with experts.

How did ePageCity perform from a project management standpoint?

Most of our communication was by email. We also used a collaborative web-based tool with a dashboard through which we could approve designs or make changes. Sometimes we communicated daily and at other times it was weekly at less, depending on the phase of the project. We mostly worked through our main point of contact but sometimes I would liaise directly with the person responsible for the given task.

They were always responsive. If we needed something, we heard back immediately. I was always well informed. There were some changes in personnel given how long our project lasted but we always knew who we were dealing with.

What did you find most impressive about them?

It's hard to say because I think everything they did was awesome. I think though, that the primary need of someone developing a website is that the developer understands the objectives so that they can direct you to the best product. ePageCity did a great job of listening to our needs to help us to create a site that best satisfied those.

Are there any areas they could improve?

It would have been nice for us if they had kept their Denver office open. Separately, there was some early confusion on some of the billing but they clarified that for us. Overall, I was very pleased.

Do you have any advice for potential customers?

It would be helpful to have most of the content prepared in advance including a pool of images, videos, and links to incorporate. They move more quickly than you’d expect, so be ready with the content. In general, be ready to move as quickly as you can because they work at a fast pace.

5.0
Overall Score I was very pleased with the collaboration. They were attentive and reliable and provided professional treatment.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We were always very pleased with how they met deadlines and how accurately they scheduled the process.
  • 4.5 Cost
    Value / within estimates
    We had a couple of changes throughout the process that involved unexpected costs but it was still manageable.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them a few times.