What evidence can you share that demonstrates the impact of the engagement?
The product that they gave us for the amount that we were able to spend (we didn’t have a huge budget) was both excellent and phenomenal.
We’ve had a significant increase in the number of inquiries we’re receiving through the website. We’ve noticed a 50% increase in vocation inquiries through our website since 2014.
Now, we’re looking at how to expand our online inquiry page to capture more information from those who are inquiring with us.
Our experience with ePageCity was so good that we did our website refresh with them. We had no doubt we’d go right back to ePageCity because of the great job they did the first time around.
How did ePageCity perform from a project management standpoint?
Without reservation, I would highly recommend ePageCity to anyone. Their support service is 24/7. They are always there to handle my inquiries as I’m not a technology person.
I do all the uploading on the WordPress platform, and they walk me through the tutorials. It was a lot to really grasp at first, and I could call them back with repeated questions, but they were always very patient and very responsive.
Initially, when we were deciding which firm we wanted to hire, we were in touch with them at least once a week. Then, once we signed the contract, we did a lot of upfront consultation. Then, we were in touch a couple of times per month.
Following that, they would let us know when they needed content by sending requests. The second time we did the refresh, we held some conversations a couple of times a week or once a week. It was far less intense than the total redesign of our website.
From each stage of the process, we found that they were very responsive and very detailed in their explanations. They’re based in Chicago and we’re in suburban Philadelphia, so we never met face to face. It was all conducted via Zoom. Yet, we felt the whole process was very personal.
What did you find most impressive about them?
It was a seamless collaboration. Everyone was very friendly and appreciative of the fact that we were not technology people. They really clarified things for us and didn’t assume we would know the things that we were presenting.
They didn’t seem to rush through anything and were always thoughtful, patient, and comprehensive in their responses. They took the time to get to know who we were as an organization and how we wanted to be portrayed on the internet.
Are there any areas they could improve?
This relates to me personally because I’m not a technology expert. When the site launches, they give you a tutorial. For me, it was a lot to grasp in a short amount of time. My recommendation would be to break the tutorial down into more soundbite types of modules so it’s not so much material at one time.
Do you have any advice for potential customers?
You have to have a good understanding of how you want to appear through your website to the public. You have to do your homework prior to meeting with that because that will help them plan their timeline. You should be ready to provide them with your deliverables so they can move to the next phase.
If you aren’t ready to provide them with the information they request, they will put the project aside until the client is ready, which ultimately delays your launch. We were able to meet their requests successfully all along, so we met all of our expectations for the timeline