Enterprise Monkey

BACKGROUND

Please describe your company and position.

I am the Marketing Head of Kiwi Web Solutions

Describe what your company does in a single sentence.

Kiwi Web Solutions is a digital agency specializing in delivering tailored solutions to help businesses grow online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enterprise Monkey to accomplish?

• Complete website audit

SOLUTION

How did you find Enterprise Monkey?

Referral

Why did you select Enterprise Monkey over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Enterprise Monkey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Enterprise Monkey for a comprehensive audit of our wesbite, which included a technical assessment, performance analysis, SEO evaluation, and user experience review. Their goal was to identify areas for improvement in site speed, SEO optimization, content structure, and overall user engagement. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following this audit, we gained actionable insights that led to a 30% improvement in page load time and a 20% increase in organic traffic within the first month of implementing their recommendations. Their audit helped us optimise key areas of our site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EM's project management was highly efficient. They provided us with a live dashboard for daily tracking of the audit's progress and included in in their internal project channels for effective communication and transparency. They delivered the audit report on time, along with a detailed breakdown of prioritized action steps.

What was your primary form of communication with Enterprise Monkey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of working with Enterprise Monkey was the level of transparency and communication they provided through the audit process. This, combined with their in-depth technical knowledge, made the entire audit process smooth and effective. 

Are there any areas for improvement or something Enterprise Monkey could have done differently?

not at all. They are 100/100

BACKGROUND

Please describe your company and position.

I am the Product Owner of ChefNextDoor

Describe what your company does in a single sentence.

Chef Next Door connects neighbors by sharing meals and also offers exquisite catering services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enterprise Monkey to accomplish?

• Web development
• AI Integrated Services
• software development

SOLUTION

How did you find Enterprise Monkey?

Online Search

Why did you select Enterprise Monkey over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Enterprise Monkey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Enterprise Monkey was responsible for executing the project from conceptualization to completion. We hired them for a plethora of services, eg., web development, app development, SEO optimization.

Their tasks included initial consultation to understand our requirements, designing a user-friendly and responsive website, integrating essential features, and providing ongoing support to ensure smooth functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first three months of launching our website, traffic increased by 40%, driven by their SEO Optimizations. The site's bounce rate dropped from 60% to 35% and page load time reduced by 5 seconds, significantly enhancing user experience.

These figures clearly showcase the success of the project and its positive impact on our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Enterprise Monkey demonstrated strong project management skills throughout our collaboration. they maintained open communication and provided regular updates, which kept the project on track. despite some minor adjustments during the process, they were able to meet all key deadlines.

Their ability to remain flexible was quite impressive, and they ensured that each detail of the service was aligned with out initial expectations and the project's vision.

What was your primary form of communication with Enterprise Monkey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out about Enterprise Monkey was their ability to integrate innovative technology solutions tailored to our specific needs.

They didn't just provide a standard service; they took time to understand our business model deeply and create a customized digital solution that enhanced both functionality and user experience. The entire experience was seamless and highly satisfying.

Are there any areas for improvement or something Enterprise Monkey could have done differently?

nothng!

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of dosh | powered by diñeiro

Describe what your company does in a single sentence.

diñeiro has developed a solution called dosh for brokers and their clients that ensures a more meaningful relationship throughout the client’s financial journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enterprise Monkey to accomplish?

• Mobile App Development
• We wanted to develop a new mobile application and the whole microservices infrastructure. We'd noticed a poor developer experience into our DevOps processes, so we wanted to increase our releases and improve quality and time-to-market.
• we wanted to gain focus in our customer needs, so we decided to develop brand new UX/UI.

SOLUTION

How did you find Enterprise Monkey?

• Online Search
• Clutch Site

Why did you select Enterprise Monkey over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Enterprise Monkey were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Regarding the project's structure and procedures, everything has gone according to plan. 

Key deliverables include a new deployment process developed on top of Azure Cloud; over thirty.NETCore microservices; a mobile app for iOS and Android created with IONIC/Capacitor; and all the artifacts needed in a UX/UI process (design systems, wireframes, etc.).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They've delivered a completely new experience with our main products: loans, credit cards, payments, and accounts. a new customer onboarding procedure. We only published the app a week ago, and as of right now, there hasn't been any noticeable influence on NPS. But I have no doubt that it will be.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire project was completed virtually with frequent scrum meetings. Nothing unusual about the tools: JIRA, Git, Slack, Sketch, and mail.

What was your primary form of communication with Enterprise Monkey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

These gentlemen, Culture and Detailing, are detail-oriented nerds—in a good way.

Are there any areas for improvement or something Enterprise Monkey could have done differently?

I have nothing but positive things to say about Enterprise Monkey.

BACKGROUND

Please describe your company and position.

I am the Founder of Dr Saba Qutub - Skin Mind Body

Describe what your company does in a single sentence.

We empower individuals and families to embark on a holistic journey towards mind, body and skin well-being, providing comprehensive support for a balanced and healthy life. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enterprise Monkey to accomplish?

• Web development
• AI Integrated Services

SOLUTION

How did you find Enterprise Monkey?

Online Search

Why did you select Enterprise Monkey over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Enterprise Monkey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Enterprise Monkey to revamp our online presence, focusing on creating a dynamic website that effectively integrates our services related to mind, body, skin, and overall well-being. The project involved designing an efficient digital platform with features like consultation booking, a blog for health tips, and an e-commerce section for wellness products. Additionally, we also needed a robust digital marketing strategy to enhance our reach and engagement. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The introduction of a personalized wellness plan portal led to a 35% rise in client engagement, while the ecommerce section saw a 50% growth in sales of wellness products. our digital presence was also significantly enhanced with a 60% increase in website traffic and a notable improvement in user retention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Enterprise Monkey exhibited strong project management skills, ensuring that each phase of our website development was well-coordinated and aligned with our expectations. They maintained consistent communication, promptly addressing our feedback and making adjustments as needed. Despite a few unforeseen challenges, they managed the project efficiently, delivering the key components within the agreed timeframe. 

What was your primary form of communication with Enterprise Monkey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

EM didn't just deliver a website, they created an experience that seamlessly integrated our diverse range of services. They were truly able to understand and align with our vision. Their approach to combining functionality with aesthetics ensured that the final product was not only practical but also deeply reflective of our brand's holistic mission.

Are there any areas for improvement or something Enterprise Monkey could have done differently?

Definitely, not!

BACKGROUND

Please describe your company and position.

I am the Product Owner of Angel Next Door

Describe what your company does in a single sentence.

AngelNext Door was created during COVID-19 to help neighbours support each other during lockdown, and continues today as a platform where they can request and offer help for any need that arises. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enterprise Monkey to accomplish?

• AI Integrated Services
• Web development

SOLUTION

How did you find Enterprise Monkey?

• Online Search
• Referral

Why did you select Enterprise Monkey over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Enterprise Monkey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Angel Next Door collaborated with Enterprise Monkey to develop a user-friendly digital platform designed to connect neighbors in need with each other within local communities. The platform required a secure registration system, an efficient matching algorithm, and real-time communication tools to facilitate seamless interactions between individuals seeking help and those able to offer assistance.

Enterprise Monkey managed the entire process, from design and implementation to ongoing support and maintenance of the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our partnership with Enterprise Monkey resulted in the successful registration of over 10,000 individuals within the first three months. The platform efficiently matched 90% of requests with those available to offer help within 24 hours, achieving a 95% user satisfaction rate.

Additionally, it facilitated over 15,000 connections in the first six months after the website was developed during COVID-19, making a significant impact on the community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Enterprise Monkey showcased exemplary project management skills throughout our collaboration. Despite the challenges of COVID-19, they consistently met deadlines and delivered all milestones as scheduled. Their ability to respond swiftly to our needs was crucial during this period, as they were adept at addressing issues and adapting to changes promptly.

Their dedicated support and efficient communication were instrumental in navigating the complexities of the project, ultimately ensuring its success and making a significant impact during a critical time.

What was your primary form of communication with Enterprise Monkey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to integrate innovative solutions with a deep understanding of the client's needs was impressive. Their agility and responsiveness, particularly during the challenging times of COVID-19, allowed them to deliver a highly effective platform that not only met but exceeded our expectations.

Their commitment to technological excellence and client satisfaction set them apart, making them an invaluable partner in our project.

Are there any areas for improvement or something Enterprise Monkey could have done differently?

Not at all. 100/100 for the entire EM team. 

BACKGROUND

Please describe your company and position.

I am the Director of Dental Hive

Describe what your company does in a single sentence.

We provide comprehensive dental care services, combining advanced technology with personalised patient care to ensure optimal oral health for our community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enterprise Monkey to accomplish?

• Web development
• Mobile Application

SOLUTION

How did you find Enterprise Monkey?

Online Search

Why did you select Enterprise Monkey over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Enterprise Monkey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Enterprise Monkey to develop a custom patient management system. The aim was to streamline appointment scheduling, patient record management, and billing processes. The solution included a web portal and a mobile application for both patients and staff, enabling real-time updates, automated reminders, and secure access to patient's information. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to a 30% reduction in appointment scheduling time and a 25% increase in overall patient satisfaction, as shown by post-implementation surveys. Additionally, billing errors decreased by 20%, enhancing both efficiency and accuracy in our operations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. Enterprise Monkey consistently delivered items on time and adhered to the project schedule without delays. their team was highly responsive to our needs, addressing any concerns promptly and making necessary adjustments. Their proactive communication and dedication ensured a smooth workflow and successful project delivery. 

What was your primary form of communication with Enterprise Monkey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of EM was their ability to understand deeply and align with our specific needs. Their tailored approach and innovative solutions demonstrated a genuine commitment to enhancing our operations, distinguishing them from other service providers. Their attention to detail and proactive problem-solving truly made a difference in the project's success. 

Are there any areas for improvement or something Enterprise Monkey could have done differently?

They were just perfect and the entire team was readily available at all times.

BACKGROUND

Please describe your company and position.

I am the Director of Snappy Entertainment

Describe what your company does in a single sentence.

The Snappy Photobooths combines the 'old style fun' of a classic booth with the 'latest digital technology' to provide your guest with a memorable experience. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enterprise Monkey to accomplish?

• Web Development
• I hadn't really had a website up until the point I reached out to hatch; so they started building a website from ground up that would represent me and my work in the best way possible.

SOLUTION

How did you find Enterprise Monkey?

• Online Search
• Clutch Site

Why did you select Enterprise Monkey over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Enterprise Monkey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Enterprise Monkey was a breeze; they were incredibly communicative and accommodating, even after the initial site creation was completed, when it came to last-minute changes or crises that needed to be made to the website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I am able to sell my vinyl records and merchandise items online for the first time in my career thanks to the website I use. Customers can browse and purchase products quickly on my website thanks to Enterprise Monkey's web development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We discussed what makes a great website—its distinguishing features and essential elements—in great detail during a few online discovery meetings. We also discussed how to integrate these elements with my designs and the designs of my then-current campaign.

The Enterprise Monkey team was truly receptive to my own imaginative concepts and artistic vision, putting them into practice as best they could while also contributing new and intriguing ideas to what I had in mind.

Following a preliminary iteration of the website that included all the features we felt were essential, the Enterprise Monkey team got to work creating the site. After this stage, I was practically ready to launch my brand-new website right away (aside from the shop).

What was your primary form of communication with Enterprise Monkey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company's philosophy and aesthetic appeal truly appealed to me about Enterprise Monkey. They quickly grasped my requirements and connected with my artistic concept. It's evident that this is a youthful, incredibly creative staff that values criticism and suggestions and works hard to continuously enhance both their business and, consequently, the clientele they serve.

Are there any areas for improvement or something Enterprise Monkey could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Director of Marquee Monkeys Party Hire

Describe what your company does in a single sentence.

I'm director and manager at Marquee Monkeys party hire, an events based business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Enterprise Monkey to accomplish?

• We wanted to automate the lead generation process for Facilities Services company
• We hired the team to design and manage our website as well as perform ongoing web optimization.

SOLUTION

How did you find Enterprise Monkey?

Online Search

Why did you select Enterprise Monkey over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Enterprise Monkey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For us, they have developed three applications. One is for iOS, while the other is for Android, and both are essentially the same. The third is a web application that was created with the Laravel PHP framework. They completed the task after I provided the design and specifications. 
Facilities Services representatives can recommend one another to one another using the applications. Although they might exchange leads they get from beyond their region, agents usually cover a single territory. Agents in that region receive a push message when a lead is received, and they have the option to accept or reject it. We let each lead to be accepted by up to three agencies. They split the commission with the individual who submitted the lead if one of them closes a deal.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The code they provided was functional enough. Occasionally, we discovered bugs, but these were resolved. They were competitively priced, skilled developers, and superb communicators.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have outstanding communication abilities. They reacted promptly and were always reachable on Skype. Most of the time, they completed tasks by the deadline and asked insightful questions.

What was your primary form of communication with Enterprise Monkey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There was always excellent and first-rate communication. With foreign devs, I've never had it better. It couldn't have been any better; they were truly in control of everything. They took quite the initiative. They would ask me straight questions instead of attempting to figure out the answer when they had a query. That resulted in very few mistakes.

Are there any areas for improvement or something Enterprise Monkey could have done differently?

Their commitment to customers and readiness to go above and beyond pleased us.

BACKGROUND

Please describe your company and your position there.

I’m the director of Alex Unexplainable, a business that provides magic entertainment for private and public events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Enterprise Monkey?

I needed someone to liaise and collaborate with a branding company on a new name, logo, and identity, and then create a website based on those developments.

What were your goals for this project?

I wanted to create a new brand identity to improve corporate engagement and develop a high-quality website.

SOLUTION

How did you select this vendor?

I met with Brandon (Head of Growth, Enterprise Monkey) and discussed what they could offer us. I decided to move forward with them after that.

Can you go into detail about the services they provided and the scope of the project?

They launched a new, fully responsive website off the brand identity work they were given.

What was the team composition?

I was in touch with four team members, but Brandon was my primary point of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I'm quite pleased with our development’s results. Enterprise Monkey ensured that my new site retained the search engine authority my previous site achieved. The site only went live recently, so I haven't been able to measure any changes or impacts on my business yet.

How was project management arranged and how effective was it?

Their whole team communicated and responded to change requests extremely well. Once work got underway in earnest, they executed changes effectively. Our project manager ensured that everything ran smoothly.

What did you find most impressive about this company?

I had access to all their developers and was able to easily communicate changes in a detailed and precise way using InVision and Slack.

Are there any areas where they can improve?

Overall, I was happy with the results of their work.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director for Know Your Horse, which is basically an online communication tool that connects horse trainers, owners, and breeders through an application and website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Enterprise Monkey?

We needed to develop our website and application.

SOLUTION

What was the scope of their involvement?

We provided them with an initial wireframe, and we worked together throughout the development process. They also help us with social media management and other marketing strategies. They developed our site and app, which is compatible with both iOS and Android platforms. They were very helpful throughout development, and they also worked on our logo design. Our frontend product wasn’t what we expected, but we were very pleased with it and their backend work.

What is the team composition?

They have about a 10 person local team. They also have a 25 person team of coders based in India. I mainly dealt with Aamir [CEO, Enterprise Monkey], but he recently got married and took some time off. He assigned dedicated people to our project that would handle issues and queries while he was away.

How did you come to work with Enterprise Monkey?

I didn’t find them through a Google search or an advertisement. Aamir and I were both trying to catch this train home from Melbourne, which ended up being canceled. Everyone crammed into buses to get home, and I ended up sitting next to Aamir. We chatted, and he met my wife. He was a lovely guy, and I started talking to him about the business and what I wanted to do. A couple years down the road when we had raised enough capital for development, I reached out to him. Before hiring them, I compared their prices to others in the market, and most places charged a little higher than Aamir.

How much have you invested with them?

We’ve spent close to $200,000 AUD ($159,960 USD).

What is the status of this engagement?

We started working together around April 2017. The app launched on the first of October. We still chat, and we’re going to use them for other development projects such as social media marketing strategies. They offer us an IT perspective for business analytics and growth.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a full engagement document that includes all the project details and specifications, which we went through together and determined what they could deliver. The document is 10-12 pages with around 100 different key points we wanted for delivery. It served as the measuring stick for their work, and each month or quarter I received deliverables from them. The functionality and reliability of the mobile and web platforms they developed were a slam dunk. For what we needed at the time and for what we were expecting, their work was a ten out of ten. This has led us to engage with them in other projects.There are always things that could be improved and tweaked, but our beta tests were satisfactory. We’ve had users suggest that they shouldn't have to log in or save their password. We've taken their critique into consideration, and Amir has adjusted our site and app accordingly.

How did Enterprise Monkey perform from a project management standpoint?

Aamir is a trustworthy, reliable guy. Other than the time he took off to get married, he was available all the time. He worked through the night in some cases. At one point, he spent five or six hours on the line with India to make sure they got work done, and he would communicate their progress with me. Regardless of the time zone difference between his local team and his team based in India, he didn’t wait to get work. He was totally professional and dedicated to getting the job done. We mainly communicated over the phone. We had a set schedule of deliverables, and we ran a payment schedule against KPIs, which they met. Having a structured payment table and a strict schedule was extremely helpful.

What did you find most impressive about them?

They didn’t just accept payment, do their job, and move on, but they were part of the team. I work with them almost every day, chatting about how we can make things better and get the word out about our product. They're very interactive, which I can’t appreciate more. I’ve had some experience with other IT companies, which is why I speak very highly of them. Unlike other companies that come in to simply do the job, these guys are in it for the long haul.

Are there any areas they could improve?

The only thing I think they could improve on is their English skills. Aamir has a lot of non-native English speakers on his team, so sometimes there were communication barriers, particularly during fieldwork when we had to upload videos to our site. Another frustration we’ve experienced throughout our collaboration is the wait time for approvals from Apple for the iPhone. With Android, you can adjust things always automatically, but it's just a process with Apple, which isn’t Enterprise Monkey's issue.

Do you have any advice for potential customers?

Lay out your KPIs. You can’t go into this kind of collaboration with half laid plans and hope your product will be built. Be sure about what you want them to deliver, and remain open-minded. For example, a big change that occurred during this collaboration was that they changed our logo. We didn’t expect this to happen, but I’m really happy that it did. Work with them on design aspects like color schemes and logo composition, and they’ll guide you to what’s most appealing in the industry. If you go in with a plan and agree on it, I have no doubt Enterprise Monkey will deliver.