Ensō Ink

BACKGROUND

Please describe your company and position.

I am the Owner & CEO of EliteFireX

Describe what your company does in a single sentence.

International trading of Fire Extinguishing Systems

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ensō Ink Studio to accomplish?

• Digital presence
• Website development
• Visual identity
• Market research

SOLUTION

How did you find Ensō Ink Studio?

• Online Search
• Referral

Why did you select Ensō Ink Studio over others?

• Pricing fit our budget
• Referred to me

How many teammates from Ensō Ink Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started by completing a discovery form, which helped me communicate my favourite examples of websites, as well as goals, that could help us get started.
They took a user-centric approach - they went on to do competitor analysis so we could understand further the space we were going into as well as identifying potential users. They came up with a persona, a brief, objectives, and technical investigation based on the functionality I required . Additionally, they took samples of key design elements from the various sources I shared and created a moodboard. They conducted Market Research which helped us identify our competitors. We moved on to create a distinct visual identity that stood out from our competition. They offered a completed branding proposal from logo to stationery. As part of phase one, they also created and played back, a completed Desing Foundation piece, which included a colour palette, fonts, and style. This was going to become the Desing Language, which would shape the website. As part of the product design they also developed a bespoke brand identity with a new logo.
After iterating, we agreed to proceed to phase two, which was Desing. Ensō Ink created the first prototype of the website for both mobile and desktop and sent it back to me for a review. The prototype was in Figma, and it was really easy to add my feedback. After iterating on the design, we were happy to proceed into development. They were flexible and allowed one round of iterations per phase. Once we went live, we monitored the website for a couple of weeks to ensure everything was running smoothly, which they did!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New clients contacted through our website. We can now attend exhibitions utilizing our new brand identity. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been very responsive and were happy to make adjustments and collaborate. 

What was your primary form of communication with Ensō Ink Studio?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professional attitude, expertise in the field and business etiquette. 

Are there any areas for improvement or something Ensō Ink Studio could have done differently?

They covered our needs and requirements as needed. 

BACKGROUND

Please describe your company and position.

I am the Illustrator & Educator of Jo Charalambous

Describe what your company does in a single sentence.

I sell illustrated products and run art events

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ensō Ink Studio to accomplish?

• A branded hub encompassing products art and events in one
• An easy system for customers to book events

SOLUTION

How did you find Ensō Ink Studio?

Referral

Why did you select Ensō Ink Studio over others?

• Great culture fit
• Referred to me

How many teammates from Ensō Ink Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Identify requirements
• ux of website & content structure
• design phase with amends
• prototyping
• web development 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The clean and simple design ticks all the boxes. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always delivered on time. When I was unsure about a requirement they asked all the right questions and helped me find the answer. They're proactive with their research and always go the extra mile.

What was your primary form of communication with Ensō Ink Studio?

Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility. They were happy to work around my 2-day working week, for which I was grateful.

Are there any areas for improvement or something Ensō Ink Studio could have done differently?

No improvements needed at this time