What evidence can you share that demonstrates the impact of the engagement?
This relationship helped answer dozens and dozens of high-value business questions for our client, which put them in a position to make changes on their side, in terms of marketing and future data collection. Part of our huge project was to understand the millions of people that this client was emailing. It was to understand segments and opportunities in order to go after them for higher sales and higher engagement.
Everything was delivered on time, and Enplus was really great at communicating. They produced really awesome written reports of their findings, in memo form. Even though we have been talking through the whole process via Slack and emails, I have it all in one place. I have a great summary of everything that I can then digest and reframe for my client, which has been really helpful.
How did Enplus Advisors perform from a project management standpoint?
One of 2 people at Enplus are running most of the project, but at the end of the day, I’m playing the role of project manager with my client. They gave me everything they said they would. We communicated through emails, phone calls, and we had a shared Slack channel going. Overall, communication was excellent.
What did you find most impressive about them?
They are very detail oriented. I’d worked with some other firms before, and didn’t feel like they were going the extra mile to understand what I wanted. Enplus does, and I get the impression there is a lot double and triple checking along the way to make sure the output is as good as it can be. This is especially valuable when we know the input data is kind of suspect.
Are there any areas they could improve?
No, I have been really happy.
Do you have any advice for potential clients of Enplus?
My advice for future clients of Enplus is that it is going to be a good experience. Defining your problem is helpful. This is something I’ve been trying to work on with my clients so that when I give Enplus direction, it is really well-defined. This helps the output to be even better, versus having nebulosity going on. I’ve been very happy, and you just have to jump right in.