What evidence can you share that demonstrates the impact of the engagement?
As a team, we’ve never had to worry about them delivering. In comparison, our relationship with our previous development team was very stressful and contentious. We can trust ENO8, and when we talk about them, it’s in a positive light.
I only have positive things to say about them. If they took a customer satisfaction score, without a doubt, each person involved in our project would give them a perfect score.
How did ENO8 perform from a project management standpoint?
Rather professionally. Every day, we have a daily scrum call. Our lead project manager is professional, patient, and addresses problems head-on. If he doesn’t know something, he finds out and follows up. We also use Jira, Slack, and email.
When we face issues, rather than trying to meet a timeline, forcing something, and causing production issue, they take their time to understand the problem. Then they relay it to us and help us understand it. As a result, we trust that whatever delay may occur is in the best interests of the product.
What did you find most impressive about them?
Their professionalism and their ability to execute on what they promised. Many other providers are afraid to admit when there’s a delay. Even in high-stress moments, they’re incredibly composed, patient, and professional. How well they manage situations is mind-blowing. They’re able to handle everything thoughtfully and with ease.
Are there any areas they could improve?
At the beginning of the project, it felt like the launch was slow. Of course, there’s a delicate balance between going fast and trying not to break anything. Once we got everything in gear, they were able to do everything at the pace we needed.
Do you have any advice for potential customers?
Be an all-in participant in each meeting you have with them. Be proactive about the issues on the Jira board. Take advantage of every communication tool they offer to stay in the loop with them and they will deliver.