What evidence can you share that demonstrates the impact of the engagement?
They worked very quickly. It helped that the owner of their company was familiar with our industry. Other vendors we’ve worked with haven’t really understood the ins and outs of our somewhat niche industry, which makes working together more difficult.
Everyone was really responsive, extremely helpful, and great about answering even simple questions. We’re not developers, so it was great to work with them. They used terminology that was easy for us to understand, and they laid out the steps of the project clearly. The team was flexible to changes that came up during their project; they rolled with them and were able to turn those requests around very quickly.
They were also able to suggest ways to make what we were looking to do even simpler, which was really nice. They didn't just take the requirements and build them specifically; if there was a better way to do it, they made those suggestions.
How did ENO8 perform from a project management standpoint?
It was great. They were extremely responsible and easy to get ahold of. We had multiple ways to communicate: phone, email, and a Slack channel that they set up, which made quick questions and comments really easy. Everyone on the team was extremely responsive and helpful.
What did you find most impressive about them?
There were lots of things. Having them local was great. Even though we didn’t actually get to work with them in-person, we previously met some of the team, and then we communicated with them on Zoom during the project. Also, having someone from their team who understood our industry was really helpful. Even the people who weren’t familiar with the industry really jumped in and were quick to take the information that we provided, make sense of it, and put it to good use when building the pay package calculator. Everyone was really nice and great to work with.
Are there any areas they could improve?
No, not really. It was a small project, but I don’t think we ever had any issues. It went very smoothly, which we’re happy about that.
Any advice for potential customers?
Some of the changes that we had to make were due to not completely understanding the limitations within our own CRM, which wasn’t on them. Have a good understanding of such limitations or any ramifications of making changes within the CRM. That could’ve saved us some of the changes made once we were actually within the project.