What evidence can you share that demonstrates the impact of the engagement?
The impact was enormous.
Before, we had to bring our laptops with the system on them, which was difficult when the system needed to be used by 30 or so people that also needed it installed. Now, we have a web link, and everything is taken care of in the background. It’s currently operational only within our internal team, but we’re building it to become a SaaS in the future.
We were also reliant on one developer, which involved things not working out at times. With Enkonix, we made it clear how each setting worked, and we started from scratch. Their team made it clear how to use everything, so we were never surprised. Whenever we had a question, they were available.
With the new system, we can make a game or simulation, and either delay it or put it forward at any time. We’ve been able to reduce labor, and the user-friendliness of the UI has very much improved. It reduces the amount of effort needed to set up a simulation.
Whenever there’s a new feature, their team completes it within a test environment. We can identify any missing features or tweaks needed. They comply with our wishes, pushing it to the production server, where we can work with our clients. If there’s a quality issue, it’s only on the test server. It’s always handled before it reaches our clients.
How did Enkonix perform from a project management standpoint?
Using Jira gave us access to their backlog. We can see their hours, what they’re working on, and any issues. We can prioritize certain issues for resolution as well. It allows us to see the entire flow and all of the priorities. Jira makes the managing of the development very simple and clear.
When we have a new request, we can see how they enter it into the system after a meeting, and whether it’s in-line with what we requested. If it isn’t, we can give them a heads up about what needs to be changed.
What did you find most impressive about them?
When we first launched the project, their company heads traveled to us to see the system in action. That showed their dedication to the project.
When we requested something urgently, they’ve had a few all-nighters. Their team worked through the night to have it delivered by the morning, so we could have our simulations run smoothly.
Are there any areas they could improve?
Even though we understand each other, I sometimes get a feeling that they don’t discuss a few things thoroughly enough. While it works out using Jira and having back-and-forths, I feel like they could ask more questions.
Do you have any advice for potential customers?
They’re kind people that are great to get along with. My advice would be for the client to have a plan ready to allow them to start working immediately. It’s important to have a vision and not put together the plan as we go along.