What evidence can you share that demonstrates the impact of the engagement?
We went from having the worst web and mobile experience in the parking and real estate industry to having one of the best. We now get calls from competitors and colleagues asking how we got to the point where we are. We’re pretty happy about that!
Engine Room delivered the work on time and on budget. They did an excellent job getting us the platform we needed. We got everything we wanted in terms of functionality, and Engine Room has been a good support partner since: they’ve helped us through functional steps and provided full-service on what we needed.
How did Engine Room perform from a project management standpoint?
Not only do they deliver work on time and on budget, as I mentioned, but they also suggest other ideas to improve or fix functional and technical issues. We use Jira as our project management tool: it works well for reporting issues and requesting changes.
What did you find most impressive about them?
We came into the project with some sense of what we wanted. However, Engine Room would regularly come back with a better idea of how to implement an idea or simplify it.
In addition, we had an e-commerce site that was seriously limited by its underlying platform (and we were limited in our platform options because of our industry). Engine Room came in and made it look even better than what the underlying platform permits.
Are there any areas they could improve?
We brought in visual designers, which is the one service they don’t offer. That’s not a knock on them; they didn’t attempt to price something they weren’t skilled at.
Any advice for potential customers?
Take an active role in management. Dennis (President) and the team respond to an active, involved approach. Don’t just throw some requirements over the wall and walk away. You get a much better product via ongoing dialog and feedback with their team.