What evidence can you share that demonstrates the impact of the engagement?
We’ve measured the success of each project a little differently. In the first engagement, it was important that they delivered on time and within budget. Our clients were very happy with the microsites, and their employees enjoyed the new look and feel.
Additionally, our internal team was (and still is) charged with updating the site content on a continual basis. Everyone is pleased with how easy it is to make changes. With a templated site, we can support a new client with a microsite in about 10 minutes.
The second project also relies on them to stay on schedule and budget, but it’s really their ability to understand our goals that counts.
Working with design teams in the past, our CIO and IT team are often skeptical of outside vendors. However, I don’t hear that feedback from my team with ENGAGENCY. Their developers have done their research, and their technical expertise is on point. That means our team can trust their recommendations.
How did ENGAGENCY perform from a project management standpoint?
I couldn’t say anything other than “outstanding.” Heather is fantastic. She’s so buttoned-up while being willing to work with us whenever we have a schedule change and need to go out of order. She takes those issues back to the team to investigate what they can do on their end.
In terms of tools, we use ActiveCollab to track and share everything as well as daily standups and weekly meetings.
What did you find most impressive about them?
It’s twofold: their technical expertise is second to none, and I couldn’t ask for more from their project management. Our goals are their goals. In that way, they’re more like an extension of our team than an external vendor.
Are there any areas they could improve?
No, and I don’t say that very often. Frankly, we’re looking to mirror some of the things they do with their project management.
Do you have any advice for potential customers?
Talk to their current clients, and you’ll hear very similar responses. Over these past two years, our relationship has gotten even better, and that’s definitely thanks to how integral they are to our team.
It’s best to be honest with them, too. Let them know what your internal troubles might be, and they’ll give you the best recommendations. I’ve seen it pay off in spades.