The Sitecore Experts

Gold
VERIFIED

We're a trusted team of Sitecore experts– who Clutch has named a Market Leader since 2015.

  • We have over a decade of experience implementing and supporting Sitecore websites and digital marketing solutions
  • We follow best practices and we always aim to please
  • No offshore/nearshore outsourcing
  • We're all located in Austin, TX
  • We care, we're fair, we’re altruistic, flexible, and dependable
 
Undisclosed
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
Austin, TX
headquarters
  • 5920 W. William Cannon Dr., Bldg. 6-222
    Austin, TX 78749
    United States

Portfolio

Key clients: 

ARM, Ascension Health, Bright Horizons, CDI, ConnectWise, Direct Energy, EGC, Ewing Marion Kauffman Foundation, First Databank, ICF, Interstate Batteries, Kindercare, Legrand North America, Lifesize, Materion, Merrick Bank, McCombs School of Business, Nature's Bounty, Patelco, Pei Wei, Rush Enterprises, Solera Health, South Carolina Federal Credit Union, Tessco Technologies, Tunica CVB, University Health System, Unum, US Xpress, Vail Resorts

KinderCare Image

KinderCare

Pei Wei Image

Pei Wei

Solera Health Image

Solera Health

Sundown Naturals Image

Sundown Naturals

ICF Image

ICF

University Children's Health Image

University Children's Health

ICF Next Image

ICF Next

Merrick Bank Image

Merrick Bank

Materion Image

Materion

University of Texas - McCombs School of Business Image

University of Texas - McCombs School of Business

Rush Truck Centers Image

Rush Truck Centers

Bright Horizons Image

Bright Horizons

Legrand Image

Legrand

South Carolina Federal Credit Union Image

South Carolina Federal Credit Union

Unum Image

Unum

Reviews

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Sitecore Design & Development for Telecom Company

"They’re awesome at what they do, but they’re also friendly and genuine."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

ENGAGENCY provides development services for a range of projects, working first on a Sitecore project. They have since provided backend support, migrating to Rackspace and later AWS.

The Reviewer
 
Austin, Texas
Senior Web Developer, Lifesize
 
Verified
The Review
Feedback summary: 

The ENGAGENCY team offers high-quality services, producing excellent deliverables that are always provided on time and completed well. They are dedicated and thorough, tracking the work well and ensuring that any issues are dealt with effectively and smoothly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior web developer at Lifesize, a telecom company. We design and manufacture videoconferencing equipment for businesses, and I develop web pages for the marketing department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENGAGENCY?

We were building a new frontend for the site, so we wanted a local agency that we could work closely with us. At the time, I was our only Sitecore developer, and I needed someone with a lot more experience and who could scale up when we needed it. Another company did the actual design, but they didn’t have any Sitecore experience, which made us look elsewhere.

SOLUTION

What was the scope of their involvement?

We gave them the designs from our other provider, and they started producing the Sitecore components that we needed. They put the design on our staging server, then we made internal reviews and sent any changes to them. Generally, it went smoothly. We made a couple of new sections as part of the redesign.

We’ve continued to work with them after that, for 20–40 hours per month, with reserve hours for help with whatever we need. Our other projects include moving our backend from internal hosting to Rackspace, and then a couple of years later, from Rackspace to AWS. We worked with them on rolling out another complicated section after that.

What is the team composition?

We’ve typically worked with three people from their team, including Jeremy (Chief Sitecore Support Engineer, ENGAGENCY). We always had a project manager, originally Carla (Co-Founder, Chief Delivery Officer, ENGAGENCY) and now Heather (Senior Project Manager, ENGAGENCY), to help schedule Jeremy’s time or that of any other resources we needed. That included some of their frontend people and an analytics person. We communicate at least a few times a week, with a weekly recap meeting. We can also reach out whenever we feel like it. For instance, this morning we messaged Jeremy for advice on form integrations and he’s already replied. They’re integrated into our systems, so they see anything we assign to them and put it in their schedule.

We regularly see Carla and Jason (President and CEO, ENGAGENCY) at Sitecore conferences and we get lunch with them at least once a year. It’s fun to stay connected with them.

How did you come to work with ENGAGENCY?

We’d worked with remote teams until we had a new project for which we wanted to work with a local team. We wanted someone local to help us train new developers, so we asked around. ENGAGENCY had some of the highest ratings and best-looking projects.

What is the status of this engagement?

We started working with them in 2015, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone was happy with their first project, the redesign, and we hit the timeline on it. On countless occasions after that, they’ve built small features that we needed in a hurry, on a week-to-week and month-to-month basis. However, the bigger projects are the ones that stick out: the AWS and Rackspace moves were critical, and ENGAGENCY has been critical for a lot of our backend work, including server setups and maintenance. With AWS, there was a lot of new information I’d have had to learn, but they were able to do that for us. The move saved us a lot of money since much of the company was already on AWS.

How did ENGAGENCY perform from a project management standpoint?

We always have a dedicated project manager, and Jeremy tracks every hour of his work. If we have any issues with our website, we send them to him, as the expert. They’re good at looking ahead and scheduling what will be needed. Their project manager goes over tickets and loops them into their process.

What did you find most impressive about them?

They’re awesome at what they do, but they’re also friendly and genuine. It’s a pleasure to work with them. They marry skill to good customer service.

Are there any areas they could improve?

They’re already improving in scaling up. We’ve recently had a project with Jay (Analyst, ENGAGENCY), who’s more of a recent addition as when we started working with them, they were just focused on development. That’s been good to see, as well as useful for us. It will make them even stronger and put them in a better position. We’ve never really had issues with needing more personnel than they can provide, but we’re also a smaller website.

Do you have any advice for future clients of theirs?

Make them a part of your team—the closer they’re integrated, the better the experience will be. Many agencies just work with what clients provide, but it doesn’t have to be like that with ENGAGENCY. Everything moves quickly, so it’s essential to adapt to changes, have weekly check-ins, and get them integrated into task management systems. That will really accelerate the project and collaboration.

5.0
Overall Score I have nothing to complain about.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always keep us apprised of what might be slowing down a project. They’re great at weekly check-ins.
  • 5.0 Cost
    Value / within estimates
    It would cost a lot for us to hire a developer internally, along with someone to manage them. We have a big win on cost with ENGAGENCY.
  • 5.0 Quality
    Service & deliverables
    I’ve read every line of code, and I’ve been really happy with the work.
  • 5.0 NPS
    Willing to refer
    I’d recommend them, especially to a client looking for a closely integrated team.

Sitecore Web Design, Dev & Maintenance for Restaurant

"They meet their deadlines and are very easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2018 - Ongoing
Project summary: 

ENGAGENCY re-platformed an existing website using a Sitecore CMS.  The team now provides monthly maintenance and development services.

The Reviewer
 
1,000 - 5,000 Employees
 
Colleyville, Texas
Christopher Andrews
CIO, Pei Wei
 
Verified
The Review
Feedback summary: 

ENGAGENCY is a responsive and reliable partner. They meet deadlines and stay within budget. Quick turnarounds and responsive service are notable strengths.   

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.         

I’m the CIO of Pei Wei, an Asian diner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENGAGENCY?

We wanted to re-platform our website using a Sitecore CMS, but did not have the internal capacity to do so. Our team needed a development partner that could also do monthly fixes and maintenance for the platform.

SOLUTION

What was the scope of their involvement?

The partnership started with an onboarding phase. ENGAGENCY then audited our website and delivered iterative implementation plans for 30–90-day timelines. We had calls with 3–4 team members, met in person for deep-dive analysis, and did subsequent follow-up calls to clarify work around the audits. The calls dropped as we moved further into monitoring and maintenance. We now have a monthly subscription for maintenance and development.

How did you come to work with ENGAGENCY?

We received a recommendation via Sitecore.

How much have you invested with them?

We’ve spent a few hundred thousand dollars.

What is the status of this engagement?

We started working together in March 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us secure compliance with government regulations. We had been lacking in that area and were in a time crunch to get that done.

How did ENGAGENCY perform from a project management standpoint?

The team is professional, reliable, and flexible. They meet their deadlines and are very easy to work with.

What did you find most impressive about them?

Their responsive service and quality work are notable.

Are there any areas they could improve?

ENGAGENCY could increase their marketing to attract more clients.

Do you have any advice for potential customers?

No, clients should hire them.

5.0
Overall Score We have a great working relationship with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I don't recall them ever missing a deadline.
  • 5.0 Cost
    Value / within estimates
    Other vendors were more expensive and unlikely to perform any better than ENGAGENCY.
  • 5.0 Quality
    Service & deliverables
    They’ve met our qualifications and delivered on their commitments. The team is always on time and budget.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them for Sitecore projects.

Sitecore Development, Design, and Hosting for Credit Union

“They manage themselves and their clients well, and they’re incredibly organized.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2006 - Ongoing
Project summary: 

ENGAGENCY has worked on numerous projects, with the partnership lasting more than a decade. They recently updated the Sitecore CMS and worked on the website’s ADA compliance. 

The Reviewer
 
500-1,000 Employees
 
Charleston, South Carolina
Nancy Lucas
Digital Marketing Coordinator, SC Federal Credit Union
 
Verified
The Review
Feedback summary: 

ENGAGENCY is efficient and hardworking, making them a reliable partner. They have vast experience and maintain clear and open communication. They provide high-quality service that’s a good value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing coordinator for the South Caroline Federal Credit Union. I manage email marketing and am basically the webmaster.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENGAGENCY?

We didn’t have a dedicated person on staff to update or maintain the website. We also needed someone to upgrade our Sitecore CMS and implement a new cloud platform.

SOLUTION

What was the scope of their involvement?

ENGAGENCY has worked on numerous projects for our company. Most recently, they updated our Sitecore CMS. They also created a video module for our platform and worked with a third-party partner to ensure our site was ADA compliant. They also run our testing procedures, providing timelines for all the work they do. We plan to use them to move our servers in the next few months.

What is the team composition? 

We work with the account manager.

How did you come to work with ENGAGENCY?

They were hired before I started working here.

What is the status of this engagement?

We’ve been working with them since 2006, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The video module they created was fantastic. We wouldn’t still be their partner if they didn’t do good work.

How did ENGAGENCY perform from a project management standpoint?

They use the Mantis ticketing system to assign team members work. We can use it to write notes, get reports, and catalog tasks. They also provide email updates about what’s getting done, and we can email directly if needed. We also can go straight into the system to check the status of any work. They do great work and always follow up.

What did you find most impressive about them?

They have an efficient workflow and can handle lots of work. They stay on top of their tasks and build products that make our jobs easier. They manage themselves and their clients well, and they’re incredibly organized.

Are there any areas they could improve?

No, I can't name anything specific.

Do you have any advice for future clients of theirs?

Get an estimate of how much your partnership will cost, and they’ll stick pretty close to it. 

5.0
Overall Score They did complex work and walked me through the things I didn’t understand.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    This type of work is hard to schedule, but they made sure we were always moving forward.
  • 5.0 Cost
    Value / within estimates
    Their value is good, but they’re expensive.
  • 5.0 Quality
    Service & deliverables
    They’re organized and better than many other web dev companies I’ve worked with.
  • 5.0 NPS
    Willing to refer
    I'd definitely refer them.

Web Maintenance and Enhancements for Large Education Group

"We feel assured and at ease with ENGAGENCY at the helm of our project."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2018 - Ongoing
Project summary: 

ENGAGENCY helped create a roadmap to take over a site’s maintenance and development internally. They reverse-engineered an external-facing site built on Sitecore and audited its backend. The project is ongoing.

The Reviewer
 
1,001-5,000 Employees
 
Portland, Oregon
IT Program Manager, Children's Education Group
 
Verified
The Review
Feedback summary: 

The site is now under internal control, and both reliability and backend visibility have improved. ENGAGENCY’s technical expertise in Sitecore has facilitated a smooth transition project so far. Their positive approach, transparency, and reliability allow for a productive workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the technology program manager for an early-childhood education provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENGAGENCY?

We needed management and administration services for our external customer-facing websites. Our relationship with our previous vendor didn’t work out due to lack of communication and transparency. As a result, the knowledge of how to update and maintain our sites was entirely external. 

We wanted to bring the testing, maintenance, and update services back in-house. We brought in ENGAGENCY to help us with the transition using their engineering and development expertise.

SOLUTION

What was the scope of their involvement?

ENGAGENCY reverse-engineered our site’s maintenance and update release set-up with virtually no documentation from our previous vendor. They helped us create documentation from scratch.

The team then worked with us to build a roadmap towards bringing our development, QA, and release management process back in-house. ENGAGENCY helped define what capabilities we needed to develop. They also guided to better leverage our investment in Sitecore through an audit of our Sitecore implementation. The results helped us determine which areas required fixes, updates, or modifications. 

One process we’re changing is how we address routine changes. We want staff members to be able to adjust graphics and other elements directly without developer intervention. ENGAGENCY also determined that we’re running an older version of Sitecore that lacks official support in AWS; we plan on updating the CMS shortly.

What is the team composition?

The engagement began by talking with ENGAGENCY’s founders to put together a contract and a statement of work. We then worked with their client account management team to onboard key engineering resources from their end. Jeremy (Chief Sitecore Support Engineer, ENGAGENCY) has worked extra hard to help make the transition. We’ve also worked with two account managers non-concurrently.
 
How did you come to work with ENGAGENCY?

Sitecore recommended their team to us. They described ENGAGENCY as a good fit for the problems we were trying to resolve. Our VP of IT infrastructure reached out to Jason (President and CEO, ENGAGENCY), and the conversation began from there.
  
What is the status of this engagement?

We brought in ENGAGENCY formally in August 2018, and our combined teams took over management of the sites fully in mid-December 2018. The partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our combined teams took over management of the sites fully in mid-December 2018. They are now more reliable, and we have greater visibility into their backend. Previously, unplanned outages took days to figure out the root issue. Now we can find the exact cause easily with our monitoring system.

We also gained control over our QA process and release management. Our teams understand the technical integration touchpoints—previously assumed to be black boxes—within our system and can anticipate the impact of a change or dependency. ENGAGENCY helped us develop tasks to undertake in the future to improve the site’s reliability and user-friendliness.

How did ENGAGENCY perform from a project management standpoint?

We use a Smartsheet to identify all the tasks in the project scope. Once we conducted a knowledge transfer and a migration strategy with our previous vendor, we executed the transition project. Our collaboration has run smoothly since that kickoff point.
 
What did you find most impressive about them?

ENGAGENCY is very collaborative and client-centric. They work hard and have a can-do attitude. Reliable and experienced, their team can guide us through each process and help us prioritize improvements going forward. We feel assured and at ease with ENGAGENCY at the helm of our project.

Are there any areas they could improve?

Our time zone differences sometimes force them to do late meetings with us, but ENGAGENCY is willing to accommodate our schedule and our needs.
 
Do you have any advice for future clients of theirs?

Start small and set realistic goals. Plan as much in advance as possible so that ENGAGENCY can meet your expectations as closely as possible.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    I didn’t work closely to this aspect, though.
  • 5.0 NPS
    Willing to refer

Website Upgrade for University Healthcare System

"They're very honest and transparent."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Sept. 2017 - Ongoing
Project summary: 

ENGAGENCY upgraded a Sitecore website, made changes to the design, and helped merge a microsite with the main website.

The Reviewer
 
1,001-5,000 Employees
 
San Antonio, Texas
Selene Mejia
Digital Marketing Manager, University Health System
 
Verified
The Review
Feedback summary: 

The user experience has improved and the in-house team is happy with the new capabilities of the website. ENGAGENCY met all needs, while their transparency and responsiveness to feedback contributed to the positive experience.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a digital marketing manager at a university health system.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENGAGENCY?

We currently have our website on Sitecore 7.2. We want to upgrade to the latest version and bring over all our microsites to Sitecore.  

SOLUTION

What was the scope of their involvement?

ENGAGENCY worked on our new University Children’s Health website. First, they were just working on development but later on the project they helped us make some improvements to web design. We’re planning to upgrade our Sitecore instance to the latest version on the upcoming months.

What is the team composition?

We work directly with Heather (Senior Project Manager, ENGAGENCY) and a team of three work on our website development.

How did you come to work with ENGAGENCY?

My team interviewed a few development firms, and they were impressed by the quality of work.

How much have you invested with them?

We've spent over $200,000.

What is the status of this engagement?

We started working with them in September 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Children’s site now has modules that will help us save time and be consistent across our different sites, once we upgrade to the latest Sitecore version.

How did ENGAGENCY perform from a project management standpoint?

We meet every two weeks, and our communication became more regular as we were getting close to the launch. We usually communicate by phone and email. They provide regular progress reports, and we use Mantis Bug Tracker to address site issues.

What did you find most impressive about them?

They're very honest and transparent. They're also very responsive and receptive to feedback.

Are there any areas they could improve?

Their company is growing, so we hope they will soon be a one-stop shop for all of our needs. That way they'll be able to provide even more feedback on the things we can improve.

Do you have any advice for potential customers?

Be clear about your expectations.  

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Sitecore Web Design & Dev for Consulting Firm

“It’s impressive to me that they don’t feel like an agency; they feel like an extension of our team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018 - Jan. 2019
Project summary: 

Using Sitecore, ENGAGENCY completed the web design and development of a website that combines 10–15 sites and redirected their traffic. They developed the backend and a QA site and assisted with the launch.

The Reviewer
 
5,000-10,000 Employees
 
Arlington, Virginia
Website Manager, Consulting Firm
 
Verified
The Review
Feedback summary: 

The new site successfully combines all the visitors from multiple sites and in turn, its SEO and search rankings improved. Customers love ENGAGENCY’s five-star product quality and service. They managed many roadblocks with strong dedication and expertise, earning a long-term partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a website manager at a consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENGAGENCY?

We collaborate with them on multiple projects on a weekly and daily basis. They’re our developer functionality of our marketing team. For this project, we needed help with web design and development.

SOLUTION

What was the scope of their involvement?

We collaborate on a weekly and daily basis. They are the developer functionality of our marketing team.

We worked with them on a couple of large projects. One of them was rebranding and rebuilding a subsection of our company. We had 10–15 acquisition sites that we were trying to combine into one creative-looking sub-brand on our website. They helped us develop that plan and build out that site. Along with our team, their team helped build a lot of pages and plug those modules in on Sitecore.

About six months before we launched the site, our creative team developed the design layout and elements and created the brand and a theme for one combined sub-brand. We showed them the outlines of the design and presented a nearly finalized layout of what the site was going to look like. They took that design and gave us feedback on how they thought they could put it together. 

They made a couple of tweaks and figured out the backend changes necessary to bring the design and website to life. It was awesome because they didn’t have any idea what sort of backend modules or fields they needed to build until they saw the finished product. It’s a tough job to build out a site when the creative team is asking you to make it look identical to the designs they made without any knowledge of how it worked on the backend.

Then, they built a schedule to slowly develop the work on the backend and test it. They built a QA site so we could share pages with the client, allowing them to see how the website would work in real time. They built out the site on a separate server so we were able to see and make edits in real time. 

They also worked with us on the launch plan. They deployed the pages and the coding in the Sitecore section where they would be live. Then, they worked with us to consolidate the external sites from acquisitions to make sure we had all the right redirects and codes in place to direct all those external URLs to this new site. During launch day of the site and throughout that week, they were on call 24/7 for bugs, errors, and fixes. They helped us through the entire process including after we launched the site.

What is the team composition?

I worked closely with 3–4 people. They had a 4–10 people at their office who plugged information into the site.

How did you come to work with ENGAGENCY?

At the end of 2017, we partnered with them on launching a blog. My former manager had heard about them and got in contact with them for that project. Since that went extremely well, we continued to reach out to them. It was an obvious decision to use them. They were already fully integrated with our team.

What is the status of this engagement?

We worked together on this project from July 2018—January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The clients and our company as a whole have been exceedingly happy with the product. On the day of the website launch, we had the largest amount of website visitors during a 24-hour period. Our sub-brand site is hosted on our company site, so anyone viewing the sub-brand site contributes to the overall views on the main website, which helps us with SEO and our site rankings.

How did ENGAGENCY perform from a project management standpoint?

They did exceptionally well. We didn’t realize how many roadblocks we’d run into during this project. We consolidated 10–15 sites with numerous stakeholders involved and conflicting opinions on designs, and they handled it particularly well. 

We communicated with them daily. They’re tremendously responsive. In addition to our weekly meetings regarding our continuous collaborations on other small projects, we had a separate weekly meeting to discuss our main website projects.

What did you find most impressive about them?

We’re not their only client, and yet, it feels like we are. They’re constantly helping and interacting with us. They respond quickly. We have meetings that pop up at a moment's notice and someone calls into the meeting. They’ve also visited our office twice throughout the partnership. It’s impressive to me that they don’t feel like an agency; they feel like an extension of our team.

Are there any areas they could improve?

No, I can't think of anything.

Do you have any advice for potential customers?

Go for it. Have an idea in mind but be open to what they suggest about the project and how things are laid out on the backend because they’re vastly knowledgeable about how to best field your needs. I recommend using them and trusting them. They really do pull through.

5.0
Overall Score They’re responsive, meet deadlines, and have a passion for what they do, which shows in the final product.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Our large company has a lot of opinions and meetings resulting in a lot of roadblocks, but they navigate those roadblocks and deliver the projects.
  • 5.0 Cost
    Value / within estimates
    We stayed within the budget and the clients were extremely happy.
  • 5.0 Quality
    Service & deliverables
    We haven’t had a final project that our company hasn’t been extremely impressed and happy with.
  • 5.0 NPS
    Willing to refer

Sitecore Implementation and Design for Consulting Firm

“They’ve been strong contributors to ensure a very strong, performing site overall.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2017 - Ongoing
Project summary: 

Taking a long-term view to make the core system more flexible for future use, ENGAGENCY designed and developed a corporate website built on Sitecore technology. They manage ongoing support.

The Reviewer
 
5,000-10,000 Employees
 
Fairfax, Virginia
VP of Digital & Performance Marketing, Consulting Firm
 
Verified
The Review
Feedback summary: 

Site metrics have improved in terms of traffic, new visitors, time-on-site, and have resulted in increased sales for the client. ENGAGENCY has optimized the backend to improve overall functionality. Their attentive, agile approach effectively balances long-term goals with immediate results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Digital and Performance Marketing for a global consulting firm focused on domains including energy, transportation, health, and digital. I manage all digital properties and communication with clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENGAGENCY?

Our organization has invested in the Sitecore web development platform for its websites needs. When I came on board about 18 months ago, we were facing a series of challenges to finding the best talent to support our site and transitioning to newer versions of the platform. The company had recently upgraded to the latest version of the Sitecore CMS and completed a new design of the platform. They had also entered into a relationship with a new agency to support the work. I had to figure out whether the partner was able to manage all aspects of the delivery, complete the project on time, and be a solid partner for us moving forward. Over about six months we realized that things weren’t being delivered as needed but that we didn’t have enough capacity internally to take over maintenance of the site ourselves.

At the time, we were also relaunching our entire global brand. We’re about 5,000 consultants worldwide. We have businesses that work with clients globally. We were going into a global brand refresh at the time and upgrading to the latest version of Sitecore was necessary for the new global brand rollout. We had an urgent task to bring our Sitecore stack up to the highest level with all the featured development needs that come along with launching a brand-new website for a global brand.

When we brought on ENGAGENCY, we had been working with another agency—Slide UX—to identify the real leaps forward we could make for our customers from a user experience standpoint. One of the high-value items we identified was to create an editorial site for our thought leadership content where readers could hear from our experts on a wide range of topics.

We realized we needed more than an average blog that we could install from a library with existing components. We needed a bespoke solution with custom components and an elegant design that could convey the maturity of the content in a detailed way. It also required a fair amount of sophistication in terms of the analytics and curation we wanted to support. It required someone that with intimate knowledge of Sitecore and how it could be used to support what we wanted. That’s what encouraged Slide UX to bring them onto the project.

SOLUTION

What was the scope of their involvement?

We started with consultation during the design phase for which their Co-founder/VP joined us. They looked closely at the way our Sitecore system had been set up to see what they could leverage in terms of the existing data model and other components of the system. They proposed a detailed development approach to deliver this editorial destination including building out the backend to make the core system more flexible for these types of projects.

The site that they helped us roll out supported a wide range of content preferences. There’s a master layout for the overall brand themes as well as custom landing pages for each of the topics. Content editors are able to curate distinct experiences around each of those topics. Users are able to select from about 15 different discreet content themes that they can curate their experience around including a capability to subscribe to specific topics.

As that project rolled out, they were able to work with us to look at how we wanted those kinds of features and capabilities to integrate with other parts of the site. We moved directly to working on a number of subsequent projects to bring that same type of curation and editorial control to other parts of our website. We’ve carried through the design patterns from the editorial site to our homepage, services, and offerings.

Most recently, they helped us with the concept, detailed design, and delivery of our new careers site. It borrows some of those same topical curations from our thought leadership area but also adds special new topics. When exploring career opportunities with us, potential recruits can find information about people who already do that job for us to identify with and build an affinity for that role. If you’re a creative, technologist, content strategist, or analyst, you can hear from other experts that play that role. You can read their bios and the thought leadership that they put out. All of that was effectively executed for us by ENGAGENCY using some of those same techniques and same design patterns.

We currently have them on an ongoing, dedicated support retainer with some other larger projects that they’re working with us on.

What is the team composition?

We’ve probably engaged with four or five different people over the life of our relationship. There’s usually one person who works with us on scoping and requirements and a pair of developers to help us implement.

How did you come to work with ENGAGENCY?

We had been through a pretty rough vendor experience and were trying to recruit. It became pretty clear that the market for talented Sitecore developers and analysts is very competitive. It was really hard to find people who were up-to-date on the latest Sitecore technology and that applied sound design and development practices. We’d find someone who was a decent developer but didn’t have the right level of knowledge of Sitecore. We struggled for almost a year to find the right team who could help us move forward. We also didn’t want to feel dependent on any one vendor.

We knew we needed a different type of help in relation to Sitecore. I was introduced to them by our strong, trusted partners at Slide UX, who had partnered with them on a number of other projects. From the moment we met, it was very clear that they had a solid ethos for how they developed web applications. They had a real discipline around how they built and tested things. That was a great signal from the start that they would be a strong partner.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a website that is much faster and more reliable—and that has grown on a number of dimensions. Our traffic has steadily increased from the first project we launched with them through every subsequent one. New visitors continue to increased and time-on-site has more than doubled. All metrics are moving in the right direction.

Alongside the actual featured delivery, they’re always very attentive to help us find ways to optimize performance on the backend. One of the things that struck us right away was that they were thinking about how to focus on delivery while giving us guidance on how to make the site more flexible for the future. They’ve been strong contributors to ensure a very strong, performing site overall. It comes through in the fact that we’re winning more work and being entrusted with bigger projects.

How did ENGAGENCY perform from a project management standpoint?

We reach out to them frequently for ongoing support. If there are maintenance or other issues with the site, we have a dedicated mechanism to reach out to them for help on that. We have them on our 24/7 support mechanism for any kind of Sitecore production support. They’ve become such a great part of our team that we take part in that service.

We also work with them on a project basis. For projects, we have a weekly, virtual stand-up meeting. We talk about where we’re at in the life cycle of the project, if we’re on track, what the latest tasks are that we’re working on, and if we’re still on the timeline. It tends to be an effective mechanism for us. I also sit down every month or so with the Co-founder/VP who manages our account relationship. We look at bigger initiatives and decide if we need to reallocate priorities at a higher level.

Their project management is outstanding. They have a very personal, but also pragmatic, touch. They bring the best talent to the table. They bring people who aren’t afraid to give you hard news. They tell us very quickly what we need to do to correct it. They’re incredible.

What did you find most impressive about them?

It’s their very strong customer focus. They’re clearly expert in their domain and in tune with what we want.

Another thing that differentiates them is that they operate in a very agile fashion. We have regular short but effective planning sessions with them. They always hear what we’re trying to promote and what the most critical projects for our business are. They adjust priorities with us as we go. That’s been one of the most refreshing parts of working with them. The other Sitecore agencies that we’ve experienced would talk about the project then go away for six months and come back with something that they’d built. If it was wrong, you then had to focus on how to correct. The ENGAGENCY team stays highly engaged on a regular basis. They keep the results very achievable—small enough that we can get them out, test them, see if it’s what we wanted, and adjust frequently rather than doing everything in such a large chunk that there’s too much room for error.

Are there any areas they could improve?

They should just continue to grow and find amazing people like they have.

Do you have any advice for potential customers?

I strongly encourage you to not be held back by your conceptions of working with a different agency and what they might expect. Talk with them in business terms about what you want to accomplish and you’ll find yourself pleasantly surprised at how they can meet your needs.

5.0
Overall Score They’re fantastic.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re very communicative and we take a very collaborative approach to scheduling. The tend to always come in a little bit sooner than they project.
  • 5.0 Cost
    Value / within estimates
    Geographically, they’re in a market that’s cost competitive and, to some degree, they’ve outperformed most firms I’ve seen in this space. They offer great value for money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d have no hesitation about referring them. I just wouldn’t want them spending too much time on other people’s projects when they could be spending it on mine.

Sitecore Development for Advanced Material Manufacturer

"I love them to the moon and back."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - Ongoing
Project summary: 

ENGAGENCY took over Sitecore development from a previous vendor. They ran a detailed audit to identify website issues and now function as a full-time partner.

The Reviewer
 
501-1,000 Employees
 
Ohio
Digital Marketing Director, Advanced Material Manufacturer
 
Verified
The Review
Feedback summary: 

Unlike the previous vendor, ENGAGENCY satisfies—and sometimes exceeds—all expectations. They value their clients and treat each assignment as if it’s a top priority. Their effective communication ensures a smooth workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing director of an advanced materials manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENGAGENCY?

We had recently gone through a Sitecore upgrade, but our developer botched the job. We were experiencing frequent issues and site shutdowns, so I needed a firm to repair the damage.

SOLUTION

What was the scope of their involvement?

Our site uses standard B2B implementation and includes a number of connections with third-party databases and content sources. ENGAGENCY conducted a thorough audit, evaluating our website according to Sitecore’s standards, and confirmed findings of a previous audit conducted prior to our engagement. They then identified trouble areas in our underlying code and offered suggestions for improvement. They’re now our full-time Sitecore developer.

What is the team composition?

I work directly with a project manager. A core team of three works on my site to improve content or add functionalities, but an extended team of nine is familiar with my project and available if needed.

How did you come to work with ENGAGENCY?

I interviewed three development firms, but was unimpressed by all of them. I called Sitecore in a fit of desperation and they recommended ENGAGENCY. Based on the feedback they provided during the audit, we decided to move forward with them as our full-time developer.

How much have you invested with them?

We’ve spent between $100,000-$200,000.

What is the status of this engagement?

We started working together in May 2017 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our company is unique in that we don’t have an in-house web developer and rely entirely on our outside partners. While our previous vendor underperformed, we’ve been extremely satisfied with ENGAGENCY’s work. Our internal stakeholders are very pleased, especially our IT team. I love them to the moon and back.

How did ENGAGENCY perform from a project management standpoint?

I’ve worked with a number of companies over the years. They all make a lot of promises during the sales pitch, but then underperform. ENGAGENCY, however, is the rare vendor that delivers exactly what they say they’re going to deliver, sometimes more.

What did you find most impressive about them?

We’re not their only client, but they always make us feel like we’re their top priority. We’ve never had to wait for anything. They truly value the relationship they have with me and my company.

Are there any areas they could improve?

We have a smooth workflow thanks to excellent communication, so there’s nothing I would improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Sitecore Dev for Healthcare Marketing Firm

"From a project management standpoint, [they] over delivered."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - 2016
Project summary: 

Engagency was hired by a separate supplier to develop a bespoke Sitecore website that replaced a local hospital's older, more obsolete one. 

The Reviewer
 
11-50 Employees
 
Richmond, Virginia
Partner
 
Verified
The Review
Feedback summary: 

Other suppliers sometimes force their clients to accept tradeoffs between quality and project management, but Engagency stands out because they excel at both. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a healthcare branding and marketing firm working with hospitals and health systems, helping them create patient-centered brand approaches. I am one of three partners in the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Engagency?

We had been engaged to work on the website of a hospital in Connecticut. I've been on site with the client in the months leading up to the website launch. She couldn't go down the hallway without getting stopped by someone within the hospital, asking when the next version of the website would be up. The last one was very bad and out of date. It was a project which we knew would be significant and that would require expert development. Our firm manages web design, strategy, and content, but we partner with other groups on the development side. That's where Engagency came in.

SOLUTION

What was the scope of their involvement?

Engagency built our client's Sitecore page. For every step of the way, we developed a master strategy on how we wanted the site to perform, what type of user experience it should have, what the brand standard was, and what tools needed to be integrated. Engagency locked arms with us and helped our group achieve that vision. There were some interesting moving parts on the site. We wanted to help the client be as on-edge as possible, in terms of patient experience, so the physician directory needed to be very engaging. It had to make it easy for patients to find the right fit. Engagency did a great job of helping us with some very advanced user interface tactics and search capabilities. The client also needed to have an easy, engaging way for people to register for events. We've worked together on a sophisticated calendar tool.I don't know how many developers were assigned to our project. We worked with one or two points of contact from Engagency.

How did you come to work with Engagency?

Our particular client is a member of a larger network of hospitals across the country that use Sitecore as their exclusive platform. We knew that we needed to work with not only an excellent development firm but with a shop which knew Sitecore in and out. This is why we chose Engagency. We did our own research, looking at reviews, possibly ones on clutch.co. We had a couple of conversations with developers which had the potential for a good fit.

How much have you invested with Engagency?

The total cost of our web project with Engagency was under $100,000.

What is the status of this engagement?

We've had a 9-month engagement with Engagency. The site was launched earlier in 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We were able to help the client become one of the first hospitals in their large network to launch on a new Sitecore CMS. It was important for us to get things right the first time, but we didn't have any examples to go with. The site was really cutting-edge. In terms of incidental feedback, our client has received high compliments from the internal audience of physicians and clinical professionals. The site is now leveraged in order to help with patient care and education.

We're actively tracking all conversions from the website, whether they be calendar events or physician searches. There is also a product called My Virtual Care integrated into the website. All elements have had a good response so far.

How did Engagency perform from a project management standpoint?

Our team had an on-site kick-off with theirs, much of it revolving around big feature planning and getting to know one another. Everything else was done remotely. I think that Engagency's team used Basecamp, mainly.

What did you find most impressive about Engagency?

Oftentimes, when working with developers, we've had to trade quality of development for service, good project management, and communication, and vice versa. I felt like Engagency provided the best of these areas. Our development team was constantly pleased with what Engagency was producing. From a project management standpoint, Engagency over delivered. We think a lot of Engagency and I'd really like to get another project together.

Are there any areas Engagency could improve?

None. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Audit for Wireless Provider

"I was surprised with the fact that [they were] able to do this type of analysis at such a quick pace."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2016 - Ongoing
Project summary: 

Engagency performed a comprehensive audit of a separately built Sitecore website and delivered a report outlining discovered issues/areas for platform improvement. 

The Reviewer
 
501-1000 Employees
 
Baltimore, Maryland
Director, Core Enterprise & Ecommerce
 
Verified
The Review
Feedback summary: 

Adaptability with the project terms was one aspect that came as a pleasant surprise, especially given how new the business relationship was. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a wholesale distributor in the wireless communications space. Our company has an annual revenue of 150 million dollars. We deal with everything from building out cell towers for subcarriers like Verizon and AT&T, to distributing mobile device accessories like speakers, headsets, and cases. Companies contact us for wireless networking services for hotels, arenas, stadiums, government entities, and so on. I am the director of applications development for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Engagency?

We started a process for vetting what was going on in our Sitecore environment. We purchased the platform a couple of years ago because of a push from our marketing department. The marketing department brought in a consultant for the task, but we needed another group to provide a fair and honest assessment of our system. We basically needed an expert audit. 

SOLUTION

What was the scope of their involvement?

Engagency was brought in to perform a health check on our Sitecore environment, give us a scorecard for issues and concerns, and take those findings to an action plan. We were not only looking for application and code vetting but also had Engagency do a technical database and application architecture review. We also had significant discussions about managed services as well as leveraging support from them. This hasn't been enacted yet. We have worked directly with only two consultants from Engagency's team, but there may have been more people in the backend. One of them was in charge of building and delivering the report.

How did you come to work with Engagency?

We were very keen on what the deliverable for this vetting agency would look like, and Engagency offered the cleanest results at the most reasonable prices. We felt that the format and content of the examples provided by Engagency blew the competition away.

What is the status of this engagement?

We started working with Engagency in May 2016. The project was supposed to take 2 weeks, but we've had some connection issues so it was completed in 1 month instead. We received good results in the end. The price was never changed, even though Engagency worked additional hours in order to build our document. We plan to use Engagency for an additional assessment.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

From a technical standpoint, we've appreciated the results of Engagency's evaluation. The explanation was sufficiently in-depth to allow planning for our system's migration from one company to another. Now that we have technical ownership of the platform, we can put a plan in action for it. We appreciated how the grading assessment was done; it had the form of a letter grade, which was easy to understand. Engagency highlighted high, medium, and low-risk areas, making suggestions on what we should address. We couldn't approach these issues right now, but the information will be used over the next couple of months.

How did Engagency perform from a project management standpoint?

Our collaboration with Engagency was more informal, which we've appreciated. Project management tools would be useful for bigger projects, but we didn't want to have a 6–8-week collaboration with a lot of weight on top. Engagency proposed having a 2-week run and possibly reworking the document based on our satisfaction. Engagency matched what we could withstand in order to deliver a quality product.

What did you find most impressive about Engagency?

I was surprised with the fact that Engagency was able to do this type of analysis at such a fast pace. I was also impressed with the personal touch from our contact. Engagency never pressured us into a deal and adapted the bid to our needs. This helped us decide to take the project further with Engagency, now that the situation has changed. Engagency was also good at listening to our challenges and offered to help with the interview process for certain resources we needed. Our experience with them has led me to believe that Engagency has many good relationships with other customers.

Are there any areas Engagency could improve?

I don't have enough experience yet in order to give an answer.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Timing could be improved. There weren't any communication gaps, but the project wasn't wrapped up as soon as it could have been due to issues on both sides.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Texas
Date of Formation
Sep 24, 2013
Last Updated
Feb 26, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
19
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
April 2, 2019