Endless Digital

BACKGROUND

Please describe your company and position.

I'm an executive at Flip Flop Dynasty FFD LLC

Describe what your company does in a single sentence.

We sell ladies clothes and accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Endless Digital to accomplish?

• To update the homepage for my website
• To fix the color swatches
• To fix our speed and optimization

SOLUTION

How did you find Endless Digital?

Shopify

Why did you select Endless Digital over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• Update my theme homepage: it was mostly the banners, copywriting, and layout that I wanted changed, and check how my speed is currently performing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything looks fantastic! The speed and optimization are spot on, making the browsing experience seamless and enjoyable. Additionally, the pictures and design of the webpage are truly impressive – they capture the essence of your luxury boutique perfectly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional; they delivered on time and were there whenever I needed them. They explained everything thoroughly, ensuring I understood each step of the process and what it meant for me.

What was your primary form of communication with Endless Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found particularly impressive and distinctive about this company is their attention to detail, their evident pride in their work, and the way they communicate with you.

Are there any areas for improvement or something Endless Digital could have done differently?

No, nothing to recommend so far. They have met and even surpassed my expectations by doing everything I have asked for and more.

BACKGROUND

Please describe your company and position.

 I am the Ecommerce Operations Manager of an ecommerce company 

Describe what your company does in a single sentence.

Luxury Footwear Website

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Endless Digital to accomplish?

• Google Ads
• Facebook Ads
• Pinterest Ads

SOLUTION

How did you find Endless Digital?

Online Search

Why did you select Endless Digital over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Endless Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a UK-based fashion brand selling worldwide with a small team, partnering with Endless Digital was a game-changer. Their expert guidance on campaign setup, account setup, budget allocation, creative ad campaign creation, optimization across Google, Facebook, and Pinterest, and impactful on-site SEO optimization significantly boosted our online presence and drove tangible results. 

Their professionalism, communication, and dedication made them an invaluable partner for businesses seeking digital marketing success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They helped set up a new campaign structure by creating campaigns by funnel stage and introducing Advantage+, which helped boost our ROAS by 33%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very receptive to Slack and email. We could reach them anytime, and they sent feedback on a weekday basis regarding campaign performance and optimizations, as well as monthly account and strategy reviews.

What was your primary form of communication with Endless Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They listened to our needs and worked within the limits of our budgets while helping us plan incremental changes to scale with profitability and other company KPIs in mind.

Are there any areas for improvement or something Endless Digital could have done differently?

They were incredible to work with and we wished they also offered Affiliate Management services too.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations of Turismo Racing, a gaming chairs online marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endless Digital?

We needed help to increase our website’s traffic to get more visitors and sales.

SOLUTION

What was the scope of their involvement?

Endless Digital has been helping us with PPC and social media marketing (SMM) strategies. They’re taking over our Facebook Ads and Google Ads profiles, but they have done some TikTok and Taboola marketing. In addition, they’re responsible for designing some creative assets for those campaigns and letting me know when we have certain publishing dates, but their main task is taking our content and buying ads with it.

What is the team composition?

We’ve been mainly working with Andy (Co-Founder), but we have 1–2 other members of their team involved in the process.

How did you come to work with Endless Digital?

Someone referred them to me.

How much money have you invested in this partnership?

So far, we’ve spent around $40,000 with them.

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In our first couple of months working together, they helped us increase our Facebook sales.

How did Endless Digital perform from a project management standpoint?

They respond to our needs and deliver within deadlines and budgets. Moreover, they’re responsive and prompt in answering our inquiries. Communication is through weekly Zoom calls and daily Slack messages.

What did you find most impressive about them?

They’re a friendly and easy-to-work-with team, which is important because we know that we can talk to them anytime.

Are there any areas they could improve?

There’s always room for improvement, but they work hard, so I don’t think there’s much they can improve on.

BACKGROUND

Introduce your business and what you do there.

I’m a former digital advertising and marketing specialist for a digital agency called Growth Social. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endless Digital?

We hired Endless Digital to be our white-label partner for digital marketing services for our customers. Our main goal was to optimize our campaigns on Facebook, Google, Instagram, and other PPC avenues.

SOLUTION

What was the scope of their involvement?

We worked on multiple projects together. Usually, we would start every project by collaborating with Endless Digital to discuss PPC strategy for our customers. We would then put together proposals and discuss what was going to be implemented, including email marketing, keyword searches, or ads on Facebook, Instagram, or Google.

Endless Digital edited film and put together product videos for us. If we had an e-commerce customer they would edit images and overlay copy, dependent on what we were trying to achieve. They also wrote out ad copy and keyword copy for us as well. Endless Digital would supply us with information on how the ad was going, and we would relay that to our customers. 

What is the team composition?

They were referred to us by a friend. 

How did you come to work with Endless Digital?

We primarily worked with Andy (Co-Founder & CEO), but there were other members working behind the scenes that included a content writer, a copywriter, and a PPC expert. 

How much have you invested with them?

We spent around $10,000. 

What is the status of this engagement?

We worked with them between April 2021–January 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We saw successful results from their work. We like to dig into the metrics and data and were happy with what we saw. 

How did Endless Digital perform from a project management standpoint?

They were very communicative, and they were always timely in their work. We communicated via Zoom and Slack. 

What did you find most impressive about them?

It felt like a genuine partnership, and if we ever needed anything, they were quick to make sure they took care of it. They brought successful results and a high level of experience to the table, but their customer service really set them apart. They built relationships with us, which is part of what made our partnership successful. 

Are there any areas they could improve?

We would have liked to communicate directly with their PPC expert, but we know that’s asking a lot out of an agency. 

Do you have any advice for potential customers?

Make sure you’re constantly communicating with Endless Digital. They need information from you to perform successfully; it is a two-way street. Keep an eye on everything that’s happening so you’re not surprised by anything.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Made4Baby Natural Skincare. We have a range of natural skin care products for babies and kids.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endless Digital?

We were trying to optimize our website and get better search functionality for our brand from a digital perspective. Overall, we wanted to a better reach our audience.

SOLUTION

What was the scope of their involvement?

Endless Digital provides us with SEO, Google Ads management, retargeting, e-newsletters, email marketing, and social media marketing (SMM). Regarding SEO, we had existing keywords, and they recommended more based on research and SEO results within our industry. Currently, the team tracks and measures keywords. 

In terms of Google Ads, we provide content, and they create the ads for us and post them. As for SMM, they help us with TikTok, Facebook, and Instagram. They’ve also provided recommendations for improving our website to increase sales, such as apps to present currency conversions on the site. 

What is the team composition?

We started working with 2–3 teammates from Endless Digital, and now we have a team of 3–4 people, including Andy (Founder & Head Strategist). 

How did you come to work with Endless Digital?

We found them online while looking for someone to help us with a newsletter. When we met with them, Endless Digital provided advice about more things we could be doing with our website. Additionally, we felt comfortable with Andy due to his expertise in areas where we weren't knowledgeable and knew we needed to address. He was also very professional and seemed capable of delivering what he said he could. Moreover, he was flexible in letting us try Endless Digital’s services for three months without committing long-term.

How much have you invested with them?

So far, we’ve spent about $60,000 New Zealand dollars (approximately $39,000 USD). 

What is the status of this engagement?

We started working together in June 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our key metrics to measure Endless Digital's success are sales increase, search marketing results, and social media engagement. In year one, sales were up 49%, our search marketing results were up 27%, and our social media engagement was up 600%. In year two, those metrics were up another 43%, 18%, and 20%, respectively. Overall, our sales are up 88%, our search marketing results are up 43%, and social media engagement is up 583% compared to when we started. Additionally, their app recommendations for our website have been amazing. 

How did Endless Digital perform from a project management standpoint?

Their project management is more about planning in this case. They plan newsletters and ads well in advance, which works just fine. The team gives us monthly reports, and we have a call with them every month; that's how we keep up to date and make plans for the future. 

What did you find most impressive about them?

We haven't needed to look for other providers because we have confidence in Andy and the Endless Digital team. We're happy as long as they keep delivering percentage increases for us. Moreover, they're easy to deal with, responsive, professional, and always happy to give us recommendations. 

Are there any areas they could improve?

We've needed to work through their understanding of our brand guidelines. This issue is due to cultural differences; they needed to understand New Zealand culture and how our customers consume their media, which is different from other markets. However, this isn't necessarily their fault because we didn't provide them with our brand guidelines. Now, we're at a place where the ads they create are on brand.

Do you have any advice for potential customers?

Be very clear about your metrics and the metrics you're aiming for. Each month, you'll see whether you're achieving your success metrics or not and if they're delivering on their promises.

BACKGROUND

Please describe your company and your position there.

Company Director of women's surfwear brand based in Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Endless Digital?

We engaged the services of Endless Digital to help sort out our Facebook ad account and kickstart digital advertising across Facebook and Google platforms.

SOLUTION

How did you select Endless Digital?

I searched on Upwork and came across Andy Khun's profile for Facebook advertising and support. After reading positive reviews on Andy's work and checking out Endless Digital website, I reached out to engage help with sorting out our advertising needs.

Describe the scope of their work in detail.

I had a restricted Facebook profile preventing me from running ads for my small business. Andy was able to help get our advertising sorted out and began working with us on successful ad campaigns that helped drive very good online growth for our ecommerce site.

We branched out to Google advertising and have had good ROI on that platform.

What was the team composition?

I worked closely with Andy and communicated easily with the team via Slack.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We more than doubled our monthly online sales over the course of 3 months initially and plateaued only when algorithm changes were implemented and we had a shift in revenue channel growth from ecommerce to wholesale which reduced resources for our online sales.

How effective was the workflow between your team and theirs?

We had regular fortnightly zoom meetings and communicated frequently via Slack which worked really well for us.

What did you find most impressive about this company?

The team's onboarding and reporting were thorough, and their communication was great and clear. Andy was super understanding as our business has shifted from focusing on ecommerce to managing a growing wholesale channel.

Is there any area for improvement or anything that could have been done differently?

No

BACKGROUND

Please describe your company and your position there.

My company manages the marketing for multiple E-commerce businesses. I am the owner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Endless Digital, and what were your goals?

We were managing the email marketing for a brand and needed a partner to manage the paid ads side of things for new customer acquisition. We wanted to be able to take our client's business to the $60k per month range and needed the help of a paid media expert.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed a number of media buying agencies but none of them could compare to the level of detail Andy and Endless Digital presented us. They were hyper-analytical both on a numerical basis and a qualitative basis, understanding the key levers to pull. When interviewing all of the other agencies we basically just saw "more of the same" with no real differentiators. Endless Digital stood right out.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

• Facebook Ads Manager
• Klaviyo
• Google Ads

Step 1. Understand the top of funnel, middle of funnel, and bottom of funnel metrics we wanted to achieve.

Step 2. Do competitor and market research for new angles and creative ideas.

Step 3. Launch initial creatives

Step 4. Scale the winning ads and cut the losers. Replace the losers with new tests.

How many resources from the vendor's team worked with you, and what were their positions?

We had: Andy - the owner. We had two other account managers assisting with the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to go from $20k per month to $60k per month in about 6 weeks following the Endless Digitals strategy. They were very communicative. Very helpful and a great team to work with.

How effective was the workflow between your team and theirs?

The workflow was seamless. It felt like they were a part of our team. I never had an agency that worked so well with our setup and integration. They were extra clear on what would be delivered and when, and then would meet those deliverables every time.

What did you find most impressive or unique about this company?

The clear communication between Andy the founder, his team, and our team. Andy is a true leader and a great partner to work with.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Marketing and Media Coordinator of About Skin/ Xcell Medical Skincare

Describe what your company does in a single sentence.

Xcell Medical Skincare develops medical-strength organic and natural skincare products, while About Skin offers advanced medical skincare and laser technology services in East Auckland.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Endless Digital to accomplish?

• Up sales and get notice within xcellmedical skincare
• up sales and get notice for about skin
• help polish our website

SOLUTION

How did you find Endless Digital?

Online Search

Why did you select Endless Digital over others?

High ratings

How many teammates from Endless Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Andy improved the website's visuals and layout, focusing on upselling Xcell Medical Skincare software. He set up Google Ads campaigns, primarily targeting About Skin, and added extensive marketing features to boost overall engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

es, Andy's updates led to noticeable improvements, enhancing the website's appeal and driving engagement through targeted Google Ads, especially for About Skin.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regarding response time, Andy could be more prompt in addressing issues to ensure they’re resolved as soon as possible.

What was your primary form of communication with Endless Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Andy’s unique quality is his keen eye for optimizing website visuals to enhance user appeal and effectively upsell products, making the site more engaging and strategically positioned for conversions.

BACKGROUND

Please describe your company and position.

I am the Marketing Operations Manager of Greenfleet

Describe what your company does in a single sentence.

Greenfleet is an Australian environmental charity.  We restore native forests to offset carbon emissions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Endless Digital to accomplish?

• Fix our Google Ads conversion events to include dynamic values

SOLUTION

How did you find Endless Digital?

Previous project

Why did you select Endless Digital over others?

• Pricing fit our budget
• Very responsive

How many teammates from Endless Digital were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Endless Digital set up our conversion tracking in Google Ads to include tracking of the actual value of conversion events.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Effective set up of Google Ads conversion events

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Andy from Endless Digital's project management is always excellent.  He communicates well, and gets the job done quickly and effectively. 

What was your primary form of communication with Endless Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

The quick and easy way that Andy from Endless Digital diagnoses the issue and then devises the fix, and actions that quickly.

Are there any areas for improvement or something Endless Digital could have done differently?

Nothing to change, they did excellent work