Encyphers

Please describe your company and your position there.

I am the founder of a new luxury home fragrance company.

For what projects/services did your company hire Encyphers, and what were your goals?

I hired Encyphers to create and launch my e-commerce website through Shopify. The goal was to get the structure and the navigation of the site complete, any apps integrated into the site, custom code, and all of my launch products listed.

How did you select this vendor and what were the deciding factors?

I reached out to e-commerce web designers that had experience with Shopify as a platform and had done other sites similar to what I was looking for. I interviewed three of them, and picked Encyphers based on a combination of factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had three milestones throughout the project: A first draft - wireframes, layouts, theme integration, a second draft - a more detailed draft with placeholder photos and copy plus all features and apps integrated, and a final draft - a production-ready version that can be used for live traffic. All of the work was done on the Shopify platform including external app integration.

How many people from the vendor's team worked with you, and what were their positions?

Aafi (Web Developer & Designer)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site launch was successful, and we had five orders flow through the site in the first day.

Describe their project management style, including communication tools and timeliness.

We used Upwork to message each other, answer questions, and discuss project details. We shared files and assets through Google Drive. We met using video conferencing through Google Meet. I felt comfortable with our communication style and frequency.

What did you find most impressive or unique about this company?

Aafi was very hands-on and made sure everything worked the way I wanted. He also provided recommendations from previous projects he had completed.

Are there any areas for improvement or something they could have done differently?

The project ended up delayed (because of me), but when I had everything ready for launch we had to rush to complete a few last-minute fixes to the site to make sure we met the new deadline.

Introduce your business and what you do there.

I’m an executive at RV*n, a booking system that connects RV owners and property owners. Our customers can find RV rentals, sites, campgrounds, and storage units, all with online self-booking.

What challenge were you trying to address with Encyphers?

We needed help building our website.

What was the scope of their involvement?

Encyphers built our website from scratch, including back- and frontend development. The project also involved the development of APIs. I gave them an idea of what I was looking for, and they put together a couple of proposals. From there, we built the site together, changing and deleting some aspects as we went. 

The team helped us add functionalities that enable individual landowners or RV parks to rent out whatever space they have for people traveling in an RV or camping, ensuring that travelers find a place to stay and that sites don’t get overcrowded.

Currently, Encyphers updates the site and makes necessary changes. They also help us with PPC and social media marketing.

What is the team composition?

I work with two people from Encyphers, though I mainly deal with the owner, who has a team behind him.

How did you come to work with Encyphers?

I talked to another provider who couldn’t do what we needed. Then, someone from Google sent us to Fiverr, where we found Encyphers. 

What is the status of this engagement?

We started working together in February 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Encyphers’ work has helped us promote our business and get our name out in front of people. Since our company is fairly new, we still have to get it to the general public. We’ve already seen an increase in signups to our service. Overall, Encyphers has been right on ever since our partnership began a little over a year ago.

How did Encyphers perform from a project management standpoint?

In terms of meeting deadlines and staying on budget, they’ve been 100% right on. In the beginning, we communicated through Fiverr until our agreement was complete. Then, we started dealing with Encyphers directly, first through a couple of phone calls, and now we mainly use email.

What did you find most impressive about them?

Encyphers’ patience, cooperation, and diligence have stood out.

Are there any areas they could improve?

No, there’s nothing they need to improve at all.

Do you have any advice for potential customers?

My advice is to be on your toes because Encyphers is good and quick and what they do, and you’ll need to do some research to get them some information. The Encyphers team doesn’t mess around; you’re paying them to do something, and they’re all over it.

Introduce your business and what you do there.

I’m the owner of ACME Homes. We sell windows and doors.

What challenge were you trying to address with Encyphers?

We needed a new e-commerce website.

What was the scope of their involvement?

Encyphers has built a new, fully-functional e-commerce site from scratch using WordPress. The website allows people to purchase items, and it has a standard interface. We also included a blog to maintain the site active, and they’ve put on a call button at the bottom so customers can contact us easily.

What is the team composition?

We’ve only dealt with Aafaq (Co-Founder & CEO); he’s my point of contact.

How did you come to work with Encyphers?

I initially found them on Fiverr. I put up a request for web designers on the platform, telling my requirements and budget. I didn’t know the name of the software of plugins that I needed, but I knew what I wanted the website to do. In the end, I went with Encyphers because Aafaq responded to me and explained exactly what I needed. He was the only one who gave me information about the technology I wanted, which showed me he had the knowledge and was willing to share it.

How much have you invested with them?

We’ve spent €2,500 (approximately $3,000 USD).

What is the status of this engagement?

We started working together in August 2021, and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

In general, we’re satisfied with the look and feel of the website — it’s now more user-friendly. Also, they’ve incorporated software from one of our suppliers, which allows people to design their own doors and send us the design for a quotation. We’ve already gotten sales from a couple of people using that functionality. 

How did Encyphers perform from a project management standpoint?

How did Encyphers perform from a project management standpoint?

Due to COVID-19, our deadlines we’re extended without any additional charges,  Encyphers team always responds quickly and delivers the work on time. We typically message Aafaq directly, and he’s responsive.

What did you find most impressive about them?

They stand out for their product knowledge. I’d previously engaged with other web designers who had told me that what I wanted was impossible. When I asked Encyphers, not only did they know the answer, but they already had experience with those products and processes. It gave me a lot of confidence in using their services.

Are there any areas they could improve?

I don’t think so. They’ve done a great job; I’d have no problem handing them over to somebody else.

Do you have any advice for potential customers?

Trust them. They’re experts at what they do; they’ll guide you through the process.

Please describe your company and your position there.

I am the operations manger for a road sweeping business.

For what projects/services did your company hire Encyphers?

We choose Encypers to design a web form us.

How did you select this vendor and what were the deciding factors?

Aafi had all the elements we required for the job and was extremely helpful and forth coming with how he could help us achieve the outcome we wanted.

Describe the project in detail and walk through the stages of the project.

We discussed what we wanted and anything that we needed extra detail for we participated in zoom calls when we needed more acuracy. Enchypers designed the form and we talked through changes and then repeated this until we got the desired outcome.

How many resources from the vendor's team worked with you, and what were their positions?

One team member.

How effective was the workflow between your team and theirs?

The response time was quick and impressive, very efficient.

What did you find most impressive or unique about this company?

The williningness to help and really support.

Are there any areas for improvement or something they could have done differently?

No

Please describe your company and your position there.

I am the founder of Appoynt and we are an outsourcing company.

For what projects/services did your company hire Encyphers, and what were your goals?

I hired Encyphers to build our website and implement the back end processes with our subscription management tool Chargebee.

How did you select this vendor and what were the deciding factors?

His proposal, high rating and personal skills.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was done over 4 phases each building on features required. Tech used - Wordpress - Tidio -Chargebee

How many people from the vendor's team worked with you, and what were their positions?

1 - Aafaq - CEO.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their output helped us improve our online presence and makes lead generation an easier process.

Describe their project management style, including communication tools and timeliness.

Aafaq was always available and always happy to support where needed. Even going as far as joining calls with third party vendors to ensure that all integrations are done correctly.

What did you find most impressive or unique about this company?

Their turnaround time!

Are there any areas for improvement or something they could have done differently?

None!