Encaptechno is in service from a decade. Specialize in Consultation, Custom Development, Integration and Migration for leading service providers like Salesforce and Zoho.
Encaptechno carries experience working for different Industry verticals like Finance, Accounts, Management, Banking & Insurance, Call center, Hospitality, Solar and marketing to name a few for clients across the globe.
"Salesforce" modules that we have worked on include the following:
- Salesforce Lightning web components
- Salesforce CRM setup, Configuration, Customization and Implementation
- Salesforce Integration via REST API, SOAP API and metadata API
- Data Migration from different CRM’s to Salesforce
- Custom Mobile Apps ready for salesforce1
- Customize Reports and Dashboards
- Configuring/ Building AppExchange Applications
- Developing Force.com sites and communities
- CPQ
"We have worked on Sales Cloud, Service Cloud, Commerce cloud, Einstein and Marketing cloud-like Pardot, Icontact, ExactTarget, etc. and act as One-Stop-Shop for our clients. "
We are certified Zoho authorized Partners, certified Zoho Creator developers and solution providers as well. We have worked on almost all the products of Zoho eco-system and some of them are listed below:-
- Zoho One & Zoho Creator Setup, Configuration, Customization and Implementation
- Web-to- Lead, workflows, Email Notifications
- Batch process using webhooks
- Third-party integrations with other Applications
- Data migration from Zoho to other and vice-versa
- Worked on different Zoho Modules like Zoho Recruit, Zoho creator, Zoho books, campaigns, work drive API's, version 2.0 upgrade, and forms, etc.
Min project size
$5,000+
Hourly rate
$25 - $49 / hr
Employees
10 - 49
Locations
Brampton, Canada
Year founded
Founded 2009
1 Locations
Brampton , Canada
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
5
/5
What Clients Have Said
Encaptechno is recognized for its reasonable and affordable pricing. Clients appreciate the value provided, especially in complex projects like custom CRM solutions and internal business process automation, emphasizing effective project management and adaptability throughout the development process.
Encaptechno is noted for their flexibility in adapting to project changes and unique requirements, efficiently addressing issues and collaborating with other teams when necessary.
High Client Satisfaction
Clients have expressed high satisfaction with Encaptechno's deliverables, noting that the solutions provided met or exceeded their expectations and significantly improved their business processes.
Expertise in Zoho Integration
Encaptechno has demonstrated strong expertise in integrating Zoho platforms, successfully developing custom portals and CRM solutions that integrate various Zoho applications such as CRM, Books, and Subscriptions.
Challenges with Cross-Continental Coordination
Some clients noted the normal difficulties of working with a team located halfway across the world, which included certain industry differences and coordination challenges.
Positive Feedback on Deliverables
The deliverables from Encaptechno, such as custom CRM solutions and business process automation apps, have received positive feedback for their functionality and impact on clients' operations.
Hands-On and Organized Team
Clients appreciated the hands-on approach and organizational skills of Encaptechno's team, which ensured that projects were completed efficiently and effectively.
"They kept a level head and did everything in their power to ensure we received a fully operational system."
Feb 23, 2021
Founder & CEO, Innovative NOI, Inc.
Taylor Wiederkehr
Real estate
Fort Worth, Texas
1-10 Employees
Online Review
Verified
Encaptechno developed a customer portal for a property tech company. The portal was integrated with Zoho One's CRM and applications that cover booking, subscription, and meeting functionalities.
The fully functioning portal developed by Encaptechno received positive feedback from beta test clients. This was made possible by the team's close collaboration with Zoho engineers. They were adaptable to a unique project scope and reliably addressed any issues that arose during development.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the founder and CEO of Innovative NOI, Inc., an A.I. backed consulting firm that aims to improve PropTech adoption and implementation across the MDU industry by providing all stakeholders with the clarity needed to confidently drive business growth and technological adoption.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Encaptechno, and what were your goals?
We hired Encaptechno to build out our customer portal. Because our consulting service is a unique subscription based model, we leverage many of the Zoho ONE suite of products to fulfil our use case. As such, we needed a customer portal to be built in Zoho Creator that was properly integrated on the back end with Zoho CRM, Zoho Books/Subscriptions, Zoho Bookings, & Zoho Meetings.
SOLUTION
How did you select Encaptechno and what were the deciding factors?
After presenting our need to several similar consulting firms in the space, Encaptechno was the only firm that provided my team with confidence that they could deliver the end result we were seeking, and their quote was reasonable & affordable.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The SOW was to build an interface or app that integrates multiple Zoho ONE platforms into a single simplified customer portal that would allow our customers to schedule meetings, update their payment information, and manage their profile information. The integrations required facilitated any changes a customer makes on their end into our CRM.
Project Steps:
Initial Project Kickoff Meeting & SOW Review
SOW Refinement & System Workflow Development
Workflow Review & Final Approval
App Development Started
First Platform Integration Test (Zoho Bookings)
Review & Tweak First Integration
Second Platform Integration Test (Zoho CRM)
Review & Tweak Second Integration
Third Platform Integration Test (Zoho Subscriptions/Books)
Review & Tweak Third Integration
Initial Full System Testing & Round One Bug Fixes
Round Two Bug Fixes & UI Refinement
Final Testing and Round Three Bug Fixes
How many people from the vendor's team worked with you, and what were their positions?
We worked with a primary Project Manager, Ankur, and a primary system developers, Simran.
I cannot say this loud or often enough - both of these individuals are fantastic at their jobs and did everything in their power to make us happy, and they succeeded! When critical errors & functionality issues arose during system testing, they kept a level head and did everything in their power to ensure we received a fully operational system we are 100% happy with.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
While we will have more feedback soon as we publicly launch next week, the initial intro and use of the system by beta clients has been well received and seems to be a success thus far!
Describe their project management style, including communication tools and timelines.
Primary Communication Method: Email
Primary Meeting Medium: Zoom or Zoho Meetings AVG
Meeting Frequency: Usually about once per week but we would meet multiple times if we needed to based upon the deliverables that were outlined in the previous meeting.
Communication Frequency: We were notified via email anytime a discussed or proposed timeline was going to be delayed or changed as frequently as those instances occurred.
What did you find most impressive or unique about this company?
After the success of our first project, we plan to grant the second phase of our systems development to Encaptechno because they are adaptable and dependable. When Zoho's platform was literally being pushed to it's limit because of the unique use case and system scope, Encaptechno's team wasn't even phased.
Ankur & Simran collaborated with several of Zoho's internal engineering teams on multiple occasions because while the Encaptecho team's code, integrations, and system functions were correct from a syntax prospective, Zoho's actual platform bugs were preventing many things in our portal from working correctly.
Are there any areas for improvement or something they could have done differently?
It is our belief that the Encaptechno team did everything in their power to ensure we were/are 100% happy and satisfied with the projects outcome. The few timeline delays & short dis-satisfaction felt during the entire process was directly related to critical issues we identified that had to be solved by Zoho's internal engineering team - and thus does not reflect the performance or abilities of Encaptechnos team.
"When issues were identified, they were promptly addressed"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"Affordable"
Willing to Refer
5.0
NPS
"10/10 would recommend to any business that needs custom dev work related to Zoho ONE
Custom Software Dev for Auction Marketing Firm
Custom Software Development
Less than $10,000
Nov. 2020 - Feb. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They delivered and followed up on the changes we needed along the way."
Feb 10, 2021
COO, Cates Auction Real Estate Company
Alex Forster
Real estate
Kansas City, Missouri
1-10 Employees
Online Review
Verified
Encaptechno produced custom software for a real estate auction marketing firm. The team reviewed the proposed solution and provided feedback.
The end deliverable was successfully completed. Encaptechno gave effective solutions to the client. The team was very hands-on, well-organized, and flexible during the process.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the operations manager
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Encaptechno, and what were your goals?
We hired Encap on to design and build out a custom CRM solution for our Real Estate business
SOLUTION
How did you select Encaptechno and what were the deciding factors?
Reviewed 10 competitors. Encap was the most professional, cost-effective, and proven partner on the market.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Encap reviewed our proposed solution, provided several rounds of feedback. Provided a great design team and engineering team. Had weekly check ins and status / project updates. Felt connected the whole time to a team halfway across the world. Great communication and overall solution
How many people from the vendor's team worked with you, and what were their positions?
5
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Encap completed a full CRM Buildout for us. We have a unique process and Encap found solutions for us to use this the right way.
Describe their project management style, including communication tools and timelines.
Sachin was a great contact person and worked with us hand in hand to get things done and organize his team.
What did you find most impressive or unique about this company?
They delivered and followed up on the changes we needed along the way. When building a huge system that will govern your organization it is important to plan. you cant plan for everything so their flexibility was very helpful
Are there any areas for improvement or something they could have done differently?
Not really. Normal difficulties working with a team across the world, certain industry differences.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Automation App for Engineering Company
Custom Software Development
$10,000 to $49,999
July 2019 - June 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were able to pivot quickly when requirements changed which is critical when developing something so new."
Jun 2, 2020
Director of Operations, Engineering Company
Anonymous
Automotive
Maumee, Ohio
1,001-5,000 Employees
Online Review
Verified
Encaptechno created an internally-facing app that streamlines business processes by collecting and processing data. The automated solution manages projects, engineering work, and quotes.
The new system significantly improved internal employees' operations, especially regarding data collection from customers. Encaptechno collaborated closely with the stakeholders, even visiting their facility to ensure requirements were defined correctly. They are exceptional project managers.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Our company manufactures automotive tooling, serving customers in the soft trim tooling space at 46 locations in 23 countries. I am the Director of Operations for our division.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Encaptechno?
We hired Encaptechno to help us develop an internal business process automation / productivity application to manage projects, engineering work, and quotes.
What were your goals for this project?
Our goal for the project was create an app that would streamline the collection of information from our customers, to process the information through our system, and to create quotes quickly and efficiently.
SOLUTION
How did you select this vendor?
Encap was recommended to us by the Zoho corporate team.
Describe the project and the services they provided in detail.
Encaptechno helped us develop a system that allowed us to collect project data from customers all over the world and to efficiently process the data. Rabia and the team worked with us from the very beginning, spending several weeks just on requirement definition.
What was the team composition?
The team was composed of a project manager, a lead developer, a team of supporting developers, and a UI/UX designer.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
The system that we created dramatically improved the efficiency of our team, especially in terms of how we collect information from our customers.
How was project management arranged and how effective was it?
The project management was very effective. Rabia, the project manager, actually visited our facility at the beginning of the project and spent a week working with us to define our requirements.
What did you find most impressive about this company?
The main strength of this team is their project management capability. They spent a lot of time up front helping us define requirements in the context of the Zoho system's capabilities. Additionally they were able to pivot quickly when requirements changed which is critical when developing something so new.
Are there any areas for improvement?
There is not much room for improvement. The most important thing is to document requirements clearly up front and communicate with each other if these change.
RATINGS
5.0
"Encaptechno did a great job and I look forward to working with them in the future."
Quality
5.0
Service & Deliverables
"The team was very detail oriented and went out of their way to make sure the product worked as designed."
Schedule
5.0
On time / deadlines
"The team was extremely flexible and worked around my schedule."
Cost
5.0
Value / within estimates
"The cost for the value provided was very reasonable."
Willing to Refer
5.0
NPS
"Absolutely, Rabia and Sumit did a great job!
Zoho CRM Integration for Offshore Outsourcing Co
CRM Consulting and SIOther IT Consulting and SI
Confidential
Jan. - Mar. 2024
4.5
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
4.5
"Their collaborative spirit and genuine dedication to our success made them stand out as a partner, not just a vendor."
Aug 12, 2024
Manager, Sebiz infotech Pvt. Ltd.
Anonymous
Information technology
Chandigarh, India
501-1,000 Employees
Online Review
Encaptechno set up Zoho CRM and Zoho Books for an offshore outsourcing company and integrated them with the client's product. The team designed and implemented complex workflows as well.
Encaptechno successfully concluded the Zoho integration project, pleasing the client. The team was professional, responsive, and collaborative. Moreover, their great project management, timely delivery, and responsiveness stood out. Their expertise, commitment, and support impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a manager of Sebiz infotech Pvt. Ltd.
Describe what your company does in a single sentence.
We are highly experienced offshore outsourcing company with its offices in India. The efficient project management and technical support services at customer's location guarantees the successful execution of each project.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Encaptechno to accomplish?
Zoho CRM Integration and Setup
Zoho Books Integration and Setup
SOLUTION
How did you find Encaptechno?
Referral
Why did you select Encaptechno over others?
High ratings
Pricing fit our budget
Good value for cost
Referred to me
Company values aligned
How many teammates from Encaptechno were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We partnered with Encaptechno to set up Zoho CRM and Zoho Books from scratch, and the experience has been outstanding. Their team was instrumental in not only configuring these systems but also in designing and implementing complex workflows tailored to our specific business needs.
Encaptechno took the time to understand our requirements and seamlessly integrated our product with Zoho CRM and Zoho Books, ensuring that the systems work harmoniously together.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We are incredibly pleased with the outstanding service provided by Encaptechno during our recent Zoho integration project. From start to finish, their team demonstrated exceptional professionalism, responsiveness, and a collaborative spirit that made the entire process seamless. Special thanks to Pallavi, Richit, Subhpreet, and the entire Encaptechno team for their unwavering support and dedication to our success. Their proactive approach and attention to detail were key factors in the successful completion of our User Acceptance Testing (UAT) phase, ensuring a smooth transition to the go-live stage. Encaptechno has truly exceeded our expectations, and we have full confidence in their ability to deliver top-notch results. We look forward to future opportunities for collaboration and highly recommend their services to anyone seeking a reliable and professional partner.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Encaptechno’s project management was exceptional throughout the entire process. They demonstrated a strong commitment to timelines and consistently delivered all project milestones on schedule. Their ability to stay organized and keep the project on track was impressive, ensuring that we never faced any unnecessary delays. What truly stood out was their responsiveness to our needs. Whether it was addressing feedback, making adjustments, or handling unexpected challenges, their team was always quick to respond and adapt. They maintained open and clear communication, making us feel confident and supported at every stage of the project. Overall, Encaptechno’s project management approach was highly professional and customer-focused, resulting in a smooth and successful implementation.
What was your primary form of communication with Encaptechno?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about Encaptechno was their deep understanding of our needs and their ability to tailor solutions specifically for our business. Their technical expertise was evident, but it was their commitment to going above and beyond that truly set them apart. They didn’t just deliver what was asked—they anticipated potential challenges and proactively provided solutions, ensuring a seamless integration. Their collaborative spirit and genuine dedication to our success made them stand out as a partner, not just a vendor.
Are there any areas for improvement or something Encaptechno could have done differently?
While our overall experience with Encaptechno was highly positive, one area for improvement could be the documentation provided during the project. Although they were always available to explain and walk us through everything, having more detailed and organized documentation from the start would have made it easier for our team to understand certain complex aspects of the implementation. This would also aid in smoother handover and future reference. However, this is a minor point considering the excellent quality of work and support they provided throughout the project.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Custom Software Dev for Automotive Company
Custom Software Development
$10,000 to $49,999
June - July 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were very compassionate towards their work."
Aug 6, 2024
VP Service, Dada Motors
Anonymous
Automotive
Ludhiana, India
501-1,000 Employees
Online Review
Encaptechno developed CRM software for an automotive company. The team created an app through ZOHO Creator to collect data and manage MIS.
Encaptechno’s software is the first of its kind that the client asked them to develop. They delivered everything on time and as promised. The team was very responsible and prompt towards their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the VP Service of Dada Motors
Describe what your company does in a single sentence.
Automobile Sale and Service
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Encaptechno to accomplish?
To control all Body Shop Vehicles
To Track various stages involved
To Have better control over process
SOLUTION
How did you find Encaptechno?
Existing Vendor who have developed CRM software for us
Why did you select Encaptechno over others?
Good value for cost
Company values aligned
How many teammates from Encaptechno were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
An App through ZOHO creator to data input and Various MIS through Mail to respective managers for having understanding of vehicles lying in various stages with reason and taking action to improve the productivity.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
This is the first software in its kind which we have asked them to develop. The Software has been put to use. On the trial run, it has given result as per our expectation.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have divided the jobs in stages and they did delivered every stage as promised.
What was your primary form of communication with Encaptechno?
Virtual Meeting
What did you find most impressive or unique about this company?
They were very compassionate towards their work. They met time lines as promised.
Are there any areas for improvement or something Encaptechno could have done differently?
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