Award-winning Digital Agency

Bronze
VERIFIED

Emirates Graphic is a leading digital agency with its headquarter in Dubai.  The award-winning agency has multiple branches across the GCC market in Riyadh, Kuwait, and Bahrain

We aim to improve our clients' online presence by designing beautiful and user-friendly websites and mobile applications. We are well on our way to being a market leader in 2020.

At Emirates Graphic, we create innovative and original products in order to bring success to all of our clients. We believe that maintaining a strong relationship with our clients helps us grow and achieve greatness together. We believe that our employees are our greatest resource and so treating them well and providing a pleasant work environment, as well as empowering them to make their own decisions, allows them to grow with the company. It is thanks to these values and goals that Emirates Graphic has had the privilege of working with some large firms in the GCC region, particularly in the UAE and Saudi Arabia.

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2012
Show all +
Dubai, United Arab Emirates
headquarters
  • Tiffany Tower, Cluster W
    Dubai, DU 123918
    United Arab Emirates
other locations
  • Nene Tereza
    Gjakova 666541
    Kosovo
  • Al Olaya
    Riyadh, RD 005421
    Saudi Arabia
  • Khalid Ibn Al Waleed
    Kuwait City, H 844574
    Kuwait
  • Al Matar Street
    Doha, RN 121325
    Qatar
  • Salmaniya Avenue
    Manama, CAP 787852
    Bahrain
  • Rue de la Conraterie
    Geneva , GE 1206
    Switzerland

Portfolio

Key clients: 

SMSA / Emirates Policy Center / The Africa Institute / Jumeirah University / Sharjah Book Authority / OBS Group / Canonica / Flag Holding / Whisper / XXSIM / GetFit Dubai / The Guest List / UAE Staff / Brookes & Partners / CPDAA /

SmartShip Image

SmartShip

SmartShip is an established shipping company located in Saudi Arabia. They help small businesses deliver their goods to customers around the Kingdom using a large and intricate network.


We have added a marketplace function onto the SmartShip platform. The marketplace would allow merchants to sell their products on the SmartShip platform before fulfilling their shipments using SmartShip.

Store2Door Image

Store2Door

Store2Door is a courier company in Saudi Arabia. They provide a shipping service that delivers products from countries that usually do not ship to KSA by giving users a physical address in the

store’s country that they can use to order. Store2Door then takes care of

getting the product from this physical warehouse to the buyer’s home.

BayanPay Image

BayanPay

We developed a native Android and iOS mobile app for BayanPay. A core focus of development was creating the ultimate user experience within the application. The complicated and extensive KYC process might put-off some users so we took steps to split it up into easily digestible pieces.

ExtraShift Image

ExtraShift

Extrashift is a company in United Kingdom that is looking to revolutionize the hospitality industry by developing a mobile application that connects part-time workers with shifts in thousands of venues worldwide using an Uber-type model.

XXSIM Image

XXSIM

XXSIM is a company in Switzerland that is looking to digitalize their online processes, as well as building a mobile application to help travelers avoid romaing charges while traveling around the globe.

Alladin Image

Alladin

Aladdin is a company in Saudi Arabia that is looking to revolutionize the way people travel by developing a mobile application that allows users to earn a countless amount of miles while traveling and using the application for the day to day expenses with selected merchants across the globe. 

Reviews

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E-Commerce Dev for IT Solutions Company

"Project Management as seamless and there were no communication errors."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Aug. 2019
Project summary: 

Emirates Graphic created a mobile application and e-commerce site for the client. The team was also responsible for design and backend development. 

The Reviewer
 
201-500 Employees
 
Ahmedabad, India
VP Global Sales, IT Solutions Company
 
Verified
The Review
Feedback summary: 

The client was very satisfied with Emirates Graphic's work. Communication was smooth throughout the project and feedback about the platform has been positive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are into IT services and consulting, our main aim is to provide all around solutions. As a VP global sales, I make sure to bring maximum numbers on the sales table and provide 100% client satisfaction .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emirates Graphic?

We have hired Emirates Graphics to design and develop the eCommerce mobile app and website with back-end technology.

What were your goals for this project?

One of our client was looking for seamless response e-commerce platform for mobile as well as website and we required extra helping hands to develop it so we have outsourced our project to them.

SOLUTION

How did you select this vendor?

We have selected Emirates Graphics through LinkedIn.

Describe the project and the services they provided in detail.

Emirates Graphics have designed the Mobile app and website as well as they have developed the application, website and back-end.

What was the team composition?

Thanks to Sacha and his dedication as a CEO and Project Manager for this project. And also to the developers who worked day and night to complete this on time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After successfully completed this project our client recommend our service to many other and eventually it brought many other projects.

How was project management arranged and how effective was it?

Project Management as seamless and there were no communication errors. Yes we stuck at point for the clients feedback but overall it went good.

What did you find most impressive about this company?

The communication between clients and internally was fabulous.

Are there any areas for improvement?

No, at this level they just required to be more confident to achieve the projects more.

4.5
Overall Score Working with them was such a great experience and looking forward to work with them again.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    In between it was like coaster ride but they completed on time.
  • 5.0 Cost
    Value / within estimates
    Cost was as per the market rate and work was perfect from other companies
  • 4.5 Quality
    Service & deliverables
    The quality of work was upto the mark.
  • 5.0 NPS
    Willing to refer
    Yes we will surely refer them to our other clients

Website Design for Garage Equipment Company

"We are very satisfied with our new website."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Jan. 2019
Project summary: 

Emirates Graphic provided web designs and graphics. Their team took the client's content and created a full web design for it. 

The Reviewer
 
1-10 Employees
 
Worben, Switzerland
Jim Stewart
Executive Board Member, Gesag
 
Verified
The Review
Feedback summary: 

Emirates Graphic increased visitors to the website by 30% and increased inquiries by 40%. The communication was very easy and the designs were of high quality. The design project was complete very quickly. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a member of the executive board of our company. We sell, install and maintain equipments for garages in switzerland. We have around 10 employees.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emirates Graphic?

Our company website was created many years ago and had not been updated regularly since then. We wanted to create a new customer experience on our website.

What were your goals for this project?

We wanted to create a new experience for our customers through our website. Our goal was that our customers could inform themselves a bit more on our website about our products and our offered services.

SOLUTION

How did you select this vendor?

Our project team searched for 3 different companies. 2 from switzerland and emirates graphic. We have made an evaluation for these 3 companies. We have compared the price, customer service, quality of work and availability. In all of these points, emirates graphic was the best.

Describe the project in detail.

Once we have selected emirates graphic, we had several online meetings and calls to discuss the project. After everything was clear what we were expecting from our new website, emirates graphic sent us 3 different designs. We selected the design that we liked the most. After that we have finalized the chosen design. Once the design was perfectly right for us, we have sent all our content to emirates graphic and they finished the website.

What was the team composition?

From the beginning we were in contact with Sacha. He gave us really good inputs and advice. Through the whole project, Sacha was in contact with us. Richelle was the project manager & two web designers took care of our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the new website was launched, we increased the visitors of the website by 30%. We also get approx. 40% more inquiries through the website.

How effective was the workflow between your team and theirs?

From the beginning to the end of the project, the communication was very easy and fast.

What did you find most impressive about this company?

I was very impressed by the quality and the price! Also, our project got realized very very fast. We were very happy about how they made sure that our website was exactly the way we wanted it.

Are there any areas for improvement?

No, we are very satisfied with our new website.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Recruiting Company

“He took my ideas and made them a reality.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - Jun. 2019
Project summary: 

Emirates Graphic developed an app from scratch for a recruiting company. They handled the design, development, coding, and launch stages. App users are able to post and accept job requests.

The Reviewer
 
1-10 Employees
 
Caserta, Italy
Michelangelo Scognamiglio
Co-CEO, ExtraShift
 
Verified
The Review
Feedback summary: 

Users have expressed satisfaction with the platform, and feedback has been positive. Emirates Graphic’s use of Basecamp complemented their project management style. Their creative designs have garnered praise from the partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-CEO of ExtraShift. We have an app that enhances the ability to hire temporary staff. Business owners can log in and post requests for a job. Then, individuals available in the area can view and accept the requests. They get paid at the end of their shift.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We needed a company to take our idea from concept all the way to launch.

SOLUTION

What was the scope of their involvement?

Emirates Graphic built the app from scratch. They developed, designed, coded, and launched it.

What is the team composition?

There were 6–7 people, including a project manager, developer, coder, designer, and a few others.

How did you come to work with Emirates Graphic?

I chose them from a list of four companies I was considering. They were the best choice as far as ability and cost.

How much have you invested with them?

I invested $27,000.

What is the status of this engagement?

The project ran from December 2018–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

User feedback is very satisfactory.

How did Emirates Graphic perform from a project management standpoint?

They did a great job. We used Basecamp for communication.

What did you find most impressive about them?

Their designer was the best. He was very creative; he took my ideas and made them a reality.

Are there any areas they could improve?

Since I moved away from Dubai, their response time has become slower. The days of their weekend are different from ours. However, I have no complaints about them. I’m generally satisfied.

Do you have any advice for potential customers?

I highly recommend them; that’s all the advice I have.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Definitely!
  • 5.0 NPS
    Willing to refer

Web Design and Development for Food Startup

"The design—which they made from scratch—exceeded our expectations."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. - Sept. 2019
Project summary: 

Emirates Graphic designed and developed a website for a restaurant booking platform. They advised on color schemes and layouts, created a design from the ground up, and then implemented it.

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
CEO, Startup
 
Verified
The Review
Feedback summary: 

The website is still undergoing edits, but Emirates Graphic delivered all materials to the client’s expectations. Some delays in delivery and updates occurred, but overall the team led a smooth workflow. Regular communication and feedback helped the process along. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of an online startup that allows customers to book tables at their favorite restaurants with discounts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We needed help with web design and development.

SOLUTION

What was the scope of their involvement?

Emirates Graphic designed and developed our website from scratch. They didn’t make the logo but they contributed towards the branding by choosing the color schemes and layout for the design.

They understood the idea completely. We both came up with ways on how to implement things for our concept, which wasn’t simple. We wanted to provide specific features on the admin panel for restaurants, and we discussed that with Emirates Graphic. 

After that, we came up with the best design and implementation together. They helped us with many things on how to implement it because they had the expertise. 

What is the team composition?

I worked with three people, but Emirates Graphic also had resources working on the backend.

How did you come to work with Emirates Graphic?

A friend told me about Emirates Graphic. I also researched them online, visited their profile on Clutch, and read their reviews.

How much have you invested with them?

We spent under $10,000.

What is the status of this engagement?

The project started in April 2019. Emirates Graphic is still doing some final edits and helping us change a couple of things, but they finished the major parts of the project in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Emirates Graphic delivered to our standards. The design—which they made from scratch—exceeded our expectations. 

How did Emirates Graphic perform from a project management standpoint?

During times where Emirates Graphic didn’t need a lot of feedback, we were in contact every 7–10 days. Once the project was about to end and we were doing daily edits and final touches, we were in contact almost every day.

The project took a little longer than we originally expected. When they delivered on our requests, we had our own notes and it took a bit of extra time. Other than that, they did very well.

What did you find most impressive about them?

I found Emirates Graphic’s designs to be the best part of what they produced.

Are there any areas they could improve?

Once they were working on the project, we weren’t seeing any changes updated online so I couldn’t tell exactly what was happening. I only received some basic updates.

5.0
Overall Score Emirates Graphic delivered what was expected, and the cost was reasonable.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    It got delayed a bit based on what we had expected.
  • 4.5 Cost
    Value / within estimates
    The cost was good.
  • 5.0 Quality
    Service & deliverables
    Emirates Graphic delivered what we expected.
  • 5.0 NPS
    Willing to refer
    I’ve already referred someone to them that was looking to do a similar app.

Mobile App Development for Fitness Group

"Emirates Graphic tried to do their job perfectly."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - May 2019
Project summary: 

Emirates Graphic developed an iOS and Android mobile app to create a network of fitness locations. The team directed the project from design to launch. They delivered products iteratively to implement feedback.

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Lamyae Rover
Partner, Getfit Dubai
 
Verified
The Review
Feedback summary: 

Emirates Graphic delivered a successful product that has generated positive user feedback for its functionality. The team was accessible and attentive, integrating suggestions to ensure stakeholder satisfaction. Dedicated to results, they worked meticulously, which supports a future partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My company's called GetFit Dubai. I partner with fitness clubs to make a network of 24-hour fitness locations that provide courses, help people get in shape, and be healthy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

I needed a partner who could build a mobile app to promote my company.

SOLUTION

What was the scope of their involvement?

Emirates Graphic developed a mobile app available on iOS and Android for my company. Their team managed the design phase and then the development phase. They delivered improvements and communicated every day, listening and integrating my suggestions. Overall, the project took about six months.

What is the team composition?

I was in contact with Sacha (Founder, Emirates Graphic), Valerio (Business Analyst, Emirates Graphic), and Richelle (Project Manager, Emirates Graphic), who was the project manager. I communicated with a development team via Basecamp. 

How did you come to work with Emirates Graphic?

Actually, I went through their website. I loved the design, which was modern, fun, and light. I went ahead and spoke with Sacha.

How much have you invested with them?

I spent about $30,000 on their services.

What is the status of this engagement?

We collaborated between December 2018–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m happy with the function and quality of the app, which is live on both Google Play and the App Store. I’ve gotten good feedback from my customers who’ve found it easy to manipulate. They can access their agendas. The collaboration with Emirates Graphic was really good. I’m also planning to work with them on a website.

How did Emirates Graphic perform from a project management standpoint?

We used Basecamp. The project manager would get in touch with the development team and that would take a little bit of time. Sacha was a very nice person who always listened. If I had a suggestion, Emirates Graphic took it. Overall, the work was really good.

What did you find most impressive about them?

I was really impressed by the fact that they were detail-oriented. Emirates Graphic tried to do their job perfectly. They responded to my messages and suggestions all of the time, which was really valuable.

Are there any areas they could improve?

They have employees in India too. Due to that, I couldn’t get in touch with the development team sometimes. The communication was a bit late but overall the engagement was good.

Do you have any advice for potential customers?

Have good documentation. You need to know the scope of a project when working with an IT services provider. For example, there was a time I had features to add that I thought were in the contract, but they weren’t. When working with Emirates Graphic or any other company, make sure the scope is well covered and explained.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were on point all if the time.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I was happy with the quality.
  • 5.0 NPS
    Willing to refer

Mobile & Web Design & Dev, SEO for SIM Card Company

“They're better than any agency we’ve worked with, and they always take time to understand our business in detail.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2017 - Ongoing
Project summary: 

Emirates Graphic supports a variety of projects for a SIM card company. They redesigned and redeveloped a website, backed SEO and marketing campaigns, and are currently building a retailer dashboard.

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Steve Schwartz
CEO, XXSIM
 
Verified
The Review
Feedback summary: 

70% of active users use the app, which allows for easier activations and reloads and a much more lucrative revenue stream. Emirates Graphic manages projects well and offers advice that helps stimulate growth. They are quick to respond to requests and are often available to meet on short notice.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We offer an international SIM card with no roaming charges. We cover 165 countries. There are no charges for incoming calls, outgoing calls are cheaper than most local operators, and our internet services are very cost-effective. We have around 20,000 daily users, and the project has run for seven or eight years now.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

When we first started, we worked with a Swiss agency that helped us with branding and a very simple website. We wanted to add new features and build a new mobile application. We looked for a new agency and decided to work with Emirates.

SOLUTION

What was the scope of their involvement?

They redesigned and redeveloped our website and refreshed the user interface. People can reload or activate data pages, call forwarding, or other services. Emirates also built our mobile application and are currently creating a retailer dashboard. That solution allows sellers to track the money they make, how the SIM cards perform, and how often users reload the products they buy. Additionally, they cover our SEO and marketing.

What is the team composition?

I work directly with a project manager, and another resource was present in our early meetings. Our project manager is responsible for the rest of their team.

How did you come to work with Emirates Graphic?

I found them through a web search. We met with a few companies, but we decided to hire Emirates because they understood the complexity of the project. They had a realistic impression of the data migration, and they knew how XML comments worked. They asked the right questions, their proposal was very professional, and I felt comfortable hiring them.

How much have you invested with them?

There were several projects, but I believe we spent $90,000-$95,000 for the initial build, $20,000 on SEO and marketing, and $70,000 for the dashboard they're working on currently.

What is the status of this engagement?

We started working together in the middle of 2017, and the collaboration is ongoing. The initial project took about a year, and we started online marketing campaigns and SEO after that. We hope to have the new dashboard completed in the fall of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website and the mobile app are amazing. 70% of our users use the app, which increases reloads and activations considerably. It allows users to activate new packages instantly as they move between countries, and our corporate clients are very happy with the new UI and UX. We see a good return on our investment.

How did Emirates Graphic perform from a project management standpoint?

We didn't send them information on time to meet our first milestone, but we're very happy with our project manager. It was a huge project, but they managed it very well. Once the project started, they kept me updated through Basecamp. I could always see what was in the pipeline and the costs. I could give feedback or additional information through the tool, and we would meet in person whenever I was in town. They were always available on short notice.

What did you find most impressive about them?

They respond very quickly, even when their offices are closed. They're better than any agency we’ve worked with, and they always take time to understand our business in detail. They offered selfless advice and did a lot to help us grow as a company.

Are there any areas they could improve?

Our SEO campaigns aren't running as well as they should, so we're adding PPC and PR campaigns. That's not their fault, but the issues stem from complications with our name. Our rankings are good, but we're working to get the name on the first page through other means. They might have helped us better with deeper research into the potential problems we faced because of our name, but I'm very happy with them overall.

Do you have any advice for potential customers?

Meet with them in person. They may charge more than some other options, but they're certainly worth the money. Your collaboration will be straightforward, and they will provide what you want.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They usually send us regular reports and updates.
  • 5.0 Cost
    Value / within estimates
    Their costs are higher than some other agencies, but they provide exactly what we want and a good value.
  • 5.0 Quality
    Service & deliverables
    We never had any issues with them, and they were amazing from a UI/UX point of view.
  • 5.0 NPS
    Willing to refer
    I've recommended them already.

WooCommerce Design & SEO for Mattress Retailer

“Their owner expertise means they understand what fits.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Feb. - June 2018
Project summary: 

Emirates Graphic provided WooCommerce website development, building a site for the company’s international sales efforts. They also worked on SEO and PPC, setting up procedures that were then brought in-house.

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Founder, WHISPER
 
Verified
The Review
Feedback summary: 

The finished site is excellent, receiving positive feedback and meeting the company’s needs well. Though they could pay better attention to the final deliverables, overall they created effective products while suggesting relevant and interesting ideas for improvements.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

WHISPER is an online mattress and pillow retailer, manufacturing products in Italy and selling them in the Middle East. I’m the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

They were in charge of building up our website and SEO efforts.

SOLUTION

What was the scope of their involvement?

They built our WooCommerce site, beginning with initial discussions and ideas on what it should look like, and then working in the design phase. We went back and forth until we got to where we wanted to be, and ultimately achieved a positive result. From there, we progressed into the actual development phase, during which there were a lot of changes from our end, in terms of what was and wasn’t possible with WooCommerce. Eventually, we made it work and we got a good end-result.

They’ve also done SEO and PPC work, setting them up and managing them. Our team ultimately took it over, because we have a more direct knowledge of the product and what it implies; we don’t want that to get lost in translation as we adjust things. They’ve done a very good job of setting it up.

What is the team composition?

I worked with four people in their team directly and communicated multiple times a week in the beginning, if not daily. Eventually, it got to a once-per-week basis, as we were closing up the project.

How did you come to work with Emirates Graphic?

I found them through a friend’s recommendation.

How much have you invested with them?

The total so far has been $15,000 for development and $30,000 for SEO.

What is the status of this engagement?

We worked with them from February–June 2018. The initial meeting was at the end of January.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site has received positive reception overall. They were accommodating to changing things even as we progressed, while sticking to the original agreement, rather than invoicing us for new work. They were very flexible on that front.

How did Emirates Graphic perform from a project management standpoint?

I’d give them a 7/10 for executing what we discussed and handling the final details, with a 9/10 overall. There were several things we had to go through multiple times, rather getting them on the first try but overall, I’m happy. They stuck with us when a lot of people wouldn’t have, coming back and getting it right.

What did you find most impressive about them?

They came up with ideas for marketing and other areas on the side, which impressed me. Their owner expertise means they understand what fits with what we’re doing already. Rather than just doing what’s in the contract, they’ll suggest new things, which is pretty good.

Are there any areas they could improve?

They should focus more on details, going over tasks one more time before delivering them in order to make sure they meet what was discussed. That would mean they catch the mistakes, not us. Other than that, everything is alright.

Do you have any advice for future clients of theirs?

Make sure you’re involved and paying attention to the work being done; don’t wait until 4–5 months later, when the results get delivered. This way, you can adjust the path if need be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    They do a great job, but there’s room for improvement.
  • 4.0 NPS
    Willing to refer

Branding, Marketing, & E-Commerce for Orthodontists

"Be open to their guidance; they have good ideas."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Oct. 2018
Project summary: 

Emirates Graphic created WooCommerce website, focusing on making it easy to use for both clients and employees. They also did some marketing, set up social accounts, and handled change requests post-launch.

The Reviewer
 
11-50 Employees
 
Dubai, United Arab Emirates
Product Manager, Smyle
 
Verified
The Review
Feedback summary: 

The new website boosts clientele thanks to its user-friendliness and ease of payment. Emirates Graphic delivered a bug-free product ahead of time, conducting a process marked by frequent status updates, feature additions free of charge, and a professional yet friendly approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager for Smyle, a teeth whitening kit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We needed help with branding, marketing, and setting up our e-commerce website.

SOLUTION

What was the scope of their involvement?

Emirates Graphic did our marketing and set up our Instagram account based on our aesthetic choices. They developed our website using WooCommerce, which is very user-friendly especially for people that don’t know much about how the backend works. There’s also a payment gateway integration since we wanted it to be easy for everyone to place orders and for our team to see them.

Furthermore, Emirates Graphic provided maintenance services free of charge to handle our change requests or functionality additions from time to time. The website went live in September after two months of development, many test trials, and new feature additions.

What is the team composition?

We were in touch with three people, but there was a main person that we gave feedback to.

How did you come to work with Emirates Graphic?

We researched digital marketing companies in Dubai and got in touch with them. Emirates Graphic appeared in the first few pages of Google. We shared our vision with them, and after a few days, they gave us a proposal and a sample of a home page.

We were quite impressed with how helpful and open they were to our ideas. They also understood what we wanted and had a good portfolio. While we did talk to other agencies, it was cheaper to go with Emirates Graphic.

How much have you invested with them?

We have invested $15,000.

What is the status of this engagement?

We started working together in July until October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got a lot of sales thanks to how user-friendly the website is now. The product is easily being showcased for customers. It’s also mobile friendly and the payment gateway isn’t difficult for people to use. Our side of the operation is also streamlined thanks to the instant notifications we get when someone orders products. There aren’t any bugs.

How did Emirates Graphic perform from a project management standpoint?

Their performance and communication were well done. We were in touch three to four times a week during the process, and they’d update us on everything that was happening to make sure they didn’t have to do it twice. Everything was delivered on time, and they exceeded our expectations. They also checked up on us after the website went live to see if we needed further assistance.

What did you find most impressive about them?

They were professional about everything, while at the same time being quite personable with us. They often ask us about our product and how it’s all going.

Are there any areas they could improve?

No, there aren’t.

Do you have any advice for potential customers?

Be open to their guidance; they have good ideas.

5.0
Overall Score It went great. We got what we paid for and I enjoyed working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The website was live earlier than expected.
  • 5.0 Cost
    Value / within estimates
    They’re quite affordable compared to other agencies in Dubai.
  • 5.0 Quality
    Service & deliverables
    The whole project went smoothly and they delivered quality results.
  • 5.0 NPS
    Willing to refer
    I’ve referred them already.

Branding & Digital Marketing for Engineering Firm

“Our logo is one-of-a-kind.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2017 - Ongoing
Project summary: 

Emirates Graphic developed a new brand and logo. Then, they implemented the new look into a new website, blog, email signatures, business cards, and other marketing materials. They continue to work on SEO.

The Reviewer
 
11- 50 Employees
 
Abu Dhabi, United Arab Emirates
Kinan Mawad
Head of Products, Engineering Firm
 
Verified
The Review
Feedback summary: 

Emirates Graphic successfully delivered branding that makes a strong impression. The website they built effectively features the unique logo and elicits curiosity about its designers and positive feedback. The team can be counted on to provide consistent quality and responsive communications.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of products at an engineering procurement and construction company in the oil and gas infrastructure.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We were trying to address the marketing and branding sector in our business. Our goal was to have a logo that would make an impression. We wanted positive feedback on our logo and the colors we chose. We wanted a user-friendly website that would stand out from our competitors.

SOLUTION

What was the scope of their involvement?

We had a few meetings to discuss and decide on the logo. Once we agreed on the logo, then we moved forward to fixing our email signature and our business card design.

Once we started the website development, they sent us the first revision within a week or two. We gave them some comments, and within a month, our website was finalized. They also created a blog for additional content. They are handling our SEO now.

We had them do our roll-up design to put on the wall in our corner for an exhibition for oil and gas companies. They made a presentation for us as well. They take care of any marketing or branding requests for us.

What is the team composition?

I’ve interacted with four people on the team. I usually speak with their founder. My IT manager is in touch with two others.

How did you come to work with Emirates Graphic?

A friend who had used them recommended them to me. I had a kickoff meeting with their founder, who introduced his business and showed me examples of their previous work. Our company procedures require us to have proposals from three companies. Emirates Graphic won the bid in terms of quality, meeting our requirements, and least expensive price.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website is up and running. People ask me who built our website and give positive feedback. The color and design of our business cards stand out. Our logo is one-of-a-kind. People say our logo is stuck in their heads. They even refer to us as the guys with the nice logo.

How did Emirates Graphic perform from a project management standpoint?

They delivered everything on time and within budget.

What did you find most impressive about them?

They always do a great job. They are quick to reply and always active.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be honest and open about what you need. Share your opinions freely.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They’ve never missed a deadline.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The quality is great.
  • 5.0 NPS
    Willing to refer

Web Design for Promotional Company

“Their quality is impressive compared to other websites I’ve seen.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
June - Sept. 2017
Project summary: 

Emirates Graphic created two proposals and designed a website to the agreed upon layout. They also assisted a digital marketing effort by running ads on social media. Plans for a future engagement are underway.

The Reviewer
 
11- 50 Employees
 
United Arab Emirates
Julien Viray
Marketing Manager, UAE Staff
 
Verified
The Review
Feedback summary: 

Emirates Graphic’s social media ads and innovative web design have increased the site’s web presence. Executive-level engagement yields effective customer service as issues are communicated and resolved quickly. Delivering results within tight deadlines set them above industry standards.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

UAE Staff is a promotional platform where users book corporate or private events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We needed a vendor to design an elegant and user-friendly website.

SOLUTION

What was the scope of their involvement?

After discussing our goals, Emirates Graphic presented two proposals and we agreed one of the layouts. Then, they designed our website from scratch. They also provided digital marketing by running our ads on social media. We’re currently planning a new project with them.

What is the team composition?

I speak directly to Sacha (Founder & CEO, Emirates Graphic). There were at least two other designers involved with the project, but I’m not sure of the exact team configuration.

How did you come to work with Emirates Graphic?

A colleague recommended them and we compared them to 10 other companies. Their proposal met our expectations. However, their quick responses to our concerns set them apart from the other vendors.

How much have you invested with them?

We spent $40,000 on this project.

What is the status of this engagement?

The web design project took place from June­–September 2017. Our relationship is ongoing as we plan an additional project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Emirates Graphic always checks in with us and if issues arise, they fix them quickly. The aesthetically pleasing design and digital marketing efforts are steadily increasing the site’s visibility.

How did Emirates Graphic perform from a project management standpoint?

They’re very professional and offer effective project management. I speak with Sacha three times a week for updates. We communicate via phone, email, and have met in person as well.

What did you find most impressive about them?

Their quality is impressive compared to other websites I’ve seen. I don’t think other vendors are capable of what Emirates Graphic can do in an expedited timeframe. Sacha is always friendly and attentive.

Are there any areas they could improve?

Lower prices would always be better.

4.0
Overall Score Everything went smoothly and I hope the next project is even better.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They deliver everything on time.
  • 3.0 Cost
    Value / within estimates
    The cost is reasonable, but could still be lower.
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    They’re tough negotiators.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
EGRAPHIC DMCC
Status
Active
Jurisdiction of Formation
Dubai
ID
DMCC77533
Date of Formation
Feb 26, 2017
Last Updated
Jun 12, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
11
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
March 25, 2020