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Swiss-Owned, Dubai-Based

4.6
5 reviews

Emirates Graphic is a digital agency located in Dubai. We aim to improve our clients' online presence by designing beautiful and user-friendly websites and mobile applications. We are well on our way to being a market leader in 2020.

At Emirates Graphic, we create innovative and original products in order to bring success to all of our clients. We believe that maintaining a strong relationship with our clients helps us grow and achieve greatness together. We believe that our employees are our greatest resource and so treating them well and providing a pleasant work environment, as well as empowering them to make their own decisions, allows them to grow with the company. It is thanks to these values and goals that Emirates Graphic has had the privilege of working with some large firms in the GCC region, particularly in the UAE and Saudi Arabia.

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$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2012
Show all +
Dubai, United Arab Emirates
headquarters

Portfolio

Key clients: 
Al Fawaz Investments SMSA Express SmartShip Store2Door Bayan Tech XXSIM SWISSCANONICA WHISPER Sleep Scentitude

Reviews

4.6
5 reviews
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WooCommerce Design & SEO for Mattress Retailer

“Their owner expertise means they understand what fits.”

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5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Feb. - June 2018
Project summary: 

Emirates Graphic provided WooCommerce website development, building a site for the company’s international sales efforts. They also worked on SEO and PPC, setting up procedures that were then brought in-house.

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Founder, WHISPER
 
Verified
The Review
Feedback summary: 

The finished site is excellent, receiving positive feedback and meeting the company’s needs well. Though they could pay better attention to the final deliverables, overall they created effective products while suggesting relevant and interesting ideas for improvements.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

WHISPER is an online mattress and pillow retailer, manufacturing products in Italy and selling them in the Middle East. I’m the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

They were in charge of building up our website and SEO efforts.

SOLUTION

What was the scope of their involvement?

They built our WooCommerce site, beginning with initial discussions and ideas on what it should look like, and then working in the design phase. We went back and forth until we got to where we wanted to be, and ultimately achieved a positive result. From there, we progressed into the actual development phase, during which there were a lot of changes from our end, in terms of what was and wasn’t possible with WooCommerce. Eventually, we made it work and we got a good end-result.

They’ve also done SEO and PPC work, setting them up and managing them. Our team ultimately took it over, because we have a more direct knowledge of the product and what it implies; we don’t want that to get lost in translation as we adjust things. They’ve done a very good job of setting it up.

What is the team composition?

I worked with four people in their team directly and communicated multiple times a week in the beginning, if not daily. Eventually, it got to a once-per-week basis, as we were closing up the project.

How did you come to work with Emirates Graphic?

I found them through a friend’s recommendation.

How much have you invested with them?

The total so far has been $15,000 for development and $30,000 for SEO.

What is the status of this engagement?

We worked with them from February–June 2018. The initial meeting was at the end of January.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site has received positive reception overall. They were accommodating to changing things even as we progressed, while sticking to the original agreement, rather than invoicing us for new work. They were very flexible on that front.

How did Emirates Graphic perform from a project management standpoint?

I’d give them a 7/10 for executing what we discussed and handling the final details, with a 9/10 overall. There were several things we had to go through multiple times, rather getting them on the first try but overall, I’m happy. They stuck with us when a lot of people wouldn’t have, coming back and getting it right.

What did you find most impressive about them?

They came up with ideas for marketing and other areas on the side, which impressed me. Their owner expertise means they understand what fits with what we’re doing already. Rather than just doing what’s in the contract, they’ll suggest new things, which is pretty good.

Are there any areas they could improve?

They should focus more on details, going over tasks one more time before delivering them in order to make sure they meet what was discussed. That would mean they catch the mistakes, not us. Other than that, everything is alright.

Do you have any advice for future clients of theirs?

Make sure you’re involved and paying attention to the work being done; don’t wait until 4–5 months later, when the results get delivered. This way, you can adjust the path if need be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    They do a great job, but there’s room for improvement.
  • 4.0 NPS
    Willing to refer

Branding, Marketing, & E-Commerce for Orthodontists

"Be open to their guidance; they have good ideas."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Oct. 2018
Project summary: 

Emirates Graphic created WooCommerce website, focusing on making it easy to use for both clients and employees. They also did some marketing, set up social accounts, and handled change requests post-launch.

The Reviewer
 
11-50 Employees
 
Dubai, United Arab Emirates
Product Manager, Smyle
 
Verified
The Review
Feedback summary: 

The new website boosts clientele thanks to its user-friendliness and ease of payment. Emirates Graphic delivered a bug-free product ahead of time, conducting a process marked by frequent status updates, feature additions free of charge, and a professional yet friendly approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager for Smyle, a teeth whitening kit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We needed help with branding, marketing, and setting up our e-commerce website.

SOLUTION

What was the scope of their involvement?

Emirates Graphic did our marketing and set up our Instagram account based on our aesthetic choices. They developed our website using WooCommerce, which is very user-friendly especially for people that don’t know much about how the backend works. There’s also a payment gateway integration since we wanted it to be easy for everyone to place orders and for our team to see them.

Furthermore, Emirates Graphic provided maintenance services free of charge to handle our change requests or functionality additions from time to time. The website went live in September after two months of development, many test trials, and new feature additions.

What is the team composition?

We were in touch with three people, but there was a main person that we gave feedback to.

How did you come to work with Emirates Graphic?

We researched digital marketing companies in Dubai and got in touch with them. Emirates Graphic appeared in the first few pages of Google. We shared our vision with them, and after a few days, they gave us a proposal and a sample of a home page.

We were quite impressed with how helpful and open they were to our ideas. They also understood what we wanted and had a good portfolio. While we did talk to other agencies, it was cheaper to go with Emirates Graphic.

How much have you invested with them?

We have invested $15,000.

What is the status of this engagement?

We started working together in July until October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got a lot of sales thanks to how user-friendly the website is now. The product is easily being showcased for customers. It’s also mobile friendly and the payment gateway isn’t difficult for people to use. Our side of the operation is also streamlined thanks to the instant notifications we get when someone orders products. There aren’t any bugs.

How did Emirates Graphic perform from a project management standpoint?

Their performance and communication were well done. We were in touch three to four times a week during the process, and they’d update us on everything that was happening to make sure they didn’t have to do it twice. Everything was delivered on time, and they exceeded our expectations. They also checked up on us after the website went live to see if we needed further assistance.

What did you find most impressive about them?

They were professional about everything, while at the same time being quite personable with us. They often ask us about our product and how it’s all going.

Are there any areas they could improve?

No, there aren’t.

Do you have any advice for potential customers?

Be open to their guidance; they have good ideas.

5.0
Overall Score It went great. We got what we paid for and I enjoyed working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The website was live earlier than expected.
  • 5.0 Cost
    Value / within estimates
    They’re quite affordable compared to other agencies in Dubai.
  • 5.0 Quality
    Service & deliverables
    The whole project went smoothly and they delivered quality results.
  • 5.0 NPS
    Willing to refer
    I’ve referred them already.

Branding & Digital Marketing for Engineering Firm

“Our logo is one-of-a-kind.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2017 - Ongoing
Project summary: 

Emirates Graphic developed a new brand and logo. Then, they implemented the new look into a new website, blog, email signatures, business cards, and other marketing materials. They continue to work on SEO.

The Reviewer
 
11- 50 Employees
 
Abu Dhabi, United Arab Emirates
Head of Products, Engineering Firm
 
Verified
The Review
Feedback summary: 

Emirates Graphic successfully delivered branding that makes a strong impression. The website they built effectively features the unique logo and elicits curiosity about its designers and positive feedback. The team can be counted on to provide consistent quality and responsive communications.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of products at an engineering procurement and construction company in the oil and gas infrastructure.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We were trying to address the marketing and branding sector in our business. Our goal was to have a logo that would make an impression. We wanted positive feedback on our logo and the colors we chose. We wanted a user-friendly website that would stand out from our competitors.

SOLUTION

What was the scope of their involvement?

We had a few meetings to discuss and decide on the logo. Once we agreed on the logo, then we moved forward to fixing our email signature and our business card design.

Once we started the website development, they sent us the first revision within a week or two. We gave them some comments, and within a month, our website was finalized. They also created a blog for additional content. They are handling our SEO now.

We had them do our roll-up design to put on the wall in our corner for an exhibition for oil and gas companies. They made a presentation for us as well. They take care of any marketing or branding requests for us.

What is the team composition?

I’ve interacted with four people on the team. I usually speak with their founder. My IT manager is in touch with two others.

How did you come to work with Emirates Graphic?

A friend who had used them recommended them to me. I had a kickoff meeting with their founder, who introduced his business and showed me examples of their previous work. Our company procedures require us to have proposals from three companies. Emirates Graphic won the bid in terms of quality, meeting our requirements, and least expensive price.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website is up and running. People ask me who built our website and give positive feedback. The color and design of our business cards stand out. Our logo is one-of-a-kind. People say our logo is stuck in their heads. They even refer to us as the guys with the nice logo.

How did Emirates Graphic perform from a project management standpoint?

They delivered everything on time and within budget.

What did you find most impressive about them?

They always do a great job. They are quick to reply and always active.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be honest and open about what you need. Share your opinions freely.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They’ve never missed a deadline.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The quality is great.
  • 5.0 NPS
    Willing to refer

Web Design for Promotional Company

“Their quality is impressive compared to other websites I’ve seen.”

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4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
June - Sept. 2017
Project summary: 

Emirates Graphic created two proposals and designed a website to the agreed upon layout. They also assisted a digital marketing effort by running ads on social media. Plans for a future engagement are underway.

The Reviewer
 
11- 50 Employees
 
United Arab Emirates
Julien Viray
Marketing Manager, UAE Staff
 
Verified
The Review
Feedback summary: 

Emirates Graphic’s social media ads and innovative web design have increased the site’s web presence. Executive-level engagement yields effective customer service as issues are communicated and resolved quickly. Delivering results within tight deadlines set them above industry standards.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

UAE Staff is a promotional platform where users book corporate or private events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We needed a vendor to design an elegant and user-friendly website.

SOLUTION

What was the scope of their involvement?

After discussing our goals, Emirates Graphic presented two proposals and we agreed one of the layouts. Then, they designed our website from scratch. They also provided digital marketing by running our ads on social media. We’re currently planning a new project with them.

What is the team composition?

I speak directly to Sacha (Founder & CEO, Emirates Graphic). There were at least two other designers involved with the project, but I’m not sure of the exact team configuration.

How did you come to work with Emirates Graphic?

A colleague recommended them and we compared them to 10 other companies. Their proposal met our expectations. However, their quick responses to our concerns set them apart from the other vendors.

How much have you invested with them?

We spent $40,000 on this project.

What is the status of this engagement?

The web design project took place from June­–September 2017. Our relationship is ongoing as we plan an additional project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Emirates Graphic always checks in with us and if issues arise, they fix them quickly. The aesthetically pleasing design and digital marketing efforts are steadily increasing the site’s visibility.

How did Emirates Graphic perform from a project management standpoint?

They’re very professional and offer effective project management. I speak with Sacha three times a week for updates. We communicate via phone, email, and have met in person as well.

What did you find most impressive about them?

Their quality is impressive compared to other websites I’ve seen. I don’t think other vendors are capable of what Emirates Graphic can do in an expedited timeframe. Sacha is always friendly and attentive.

Are there any areas they could improve?

Lower prices would always be better.

4.0
Overall Score Everything went smoothly and I hope the next project is even better.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They deliver everything on time.
  • 3.0 Cost
    Value / within estimates
    The cost is reasonable, but could still be lower.
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    They’re tough negotiators.

Mobile App & Website Design for Nightlife Company

"They know what they’re doing and deliver fantastic products."

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4.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July - Oct. 2017
Project summary: 

Emirates Graphic built a website and Android and iOS application that helps users book reservations. An admin panel sends push notifications and tracks user locations and registrations.

The Reviewer
 
1-10 Employees
 
United Arab Emirates
Valerio De Santis
Personal Client Manager, TGL Dubai
 
Verified
The Review
Feedback summary: 

The app's effortless, dependable functionalies attracted many users and made it a huge success. All bugs were immediately addressed. Emirates Graphic impressed with their accessible, straightforward communication and ability to offer accurate project estimates. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the personal client manager for The Guest List Dubai, an online table-booking application that incorporates every venue in the city, including clubs, restaurants, and lounges. We also offer full-spectrum concierge services through the application and website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emirates Graphic?

We needed to build our application and website. This was our first time working with a developer, but we had heard about Emirates Graphic previously.

SOLUTION

What was the scope of their involvement?

We first concentrated on building the app, which was the most complicated part of our technology. Emirates Graphic built it across three development stages. The website took about two days to build.

One of the platform’s most important functionalities was its ability to send custom push notifications to all users, across both iOS and Android. We also integrated the app with the Uber API so users can book cars directly.

An admin panel allows us to track registrations and view user ages and contact information, which we use for follow-ups. We can also modify the positioning of the listed clubs and make other small tweaks. The app has a geofencing functionality, which we use to confirm that a user has entered a venue.

Our intended audience is both young and old people from the UAE with average incomes, who want help picking a place to have a good time without spending too much. Our aim is to provide a user-friendly app for anyone.

Emirates Graphic helped a bit with our logo, company name, and color scheme, but development was the main scope.

What is the team composition?

We were in direct contact with Sacha (CEO, Emirates Graphic), who managed the whole process. We also worked with a marketing specialist and a developer.

How did you come to work with Emirates Graphic?

They were recommended by a few of our friends, but we also researched them online. Emirates Graphic had a nice-looking website, and their prices were competitive. We met with Sacha, who gave us a quote. Their team understood our challenge and seemed to be reliable. We narrowed the search to three companies, but the other candidates weren’t good enough. Emirates Graphic was an easy pick.

How much have you invested with them?

The cost of their work was $80,000.

What is the status of this engagement?

We started working with Emirates Graphic in July 2017, and the project was completed in four or five months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a big task in front of us, given that there are no other apps of this kind in the UAE, but we’ve had a lot of success. The app continues to impress users with its functionality.

We encountered some issues after launch, but they were fixed immediately. The app has a large amount of downloads, and our servers have continued to work perfectly. The project has been a success for us and Emirates Graphic.

How did Emirates Graphic perform from a project management standpoint?

We updated each other at least once per week throughout the project to discuss our objectives and the upcoming work. We were always aware of the project’s status. We knew what their team was doing and what we could expect by the current deadline. Emirates Graphic was clear about their capabilities and timelines. Project management is a good part of their services.

They don’t outsource their team, so they are easily accessible. This is important for entrepreneurs trying to launch new products. We did feel that the development took too long at times, but this is just a subjective opinion.

What did you find most impressive about them?

They know what they’re doing and deliver fantastic products. They’re very transparent. We have invested large amounts of money, so it was important that the development team clearly told us what they could and couldn’t achieve. This approach was very helpful. It’s their biggest skill.

Are there any areas they could improve?

They were clear about dates, but we did feel like the work took too long at times. Improving their development speed would be appreciated, but I’ve had a very good overall experience with them.

Do you have any advice for future clients of theirs?

Work with them, or at least give them a try. Even though they may seem expensive to some people, Emirates Graphic is a safe choice. As someone who has launched an application, I would say that quality is more important than affordability.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They haven’t missed any deadlines, but we felt that the development took too long at times.
  • 5.0 Cost
    Value / within estimates
    They offered fantastic quality and customer service for our investment.
  • 5.0 Quality
    Service & deliverables
    They are a transparent, skilled group.
  • 5.0 NPS
    Willing to refer
    I know they can provide the services a client would need.