Eminence Technology

Please describe your company and your position there.

I run and own a web development company based in Switzerland.

For what projects/services did your company hire Eminence Technology, and what were your goals?

We consulted and made them development partners for multiple projects in the past, the majority of them concerning website development.

How did you select this vendor and what were the deciding factors?

We have been in touch with Eminence Technologies for years now. We first found them on Upwork for a single project & later being impressed with their work we started considering them as our global development partners.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The projects we consult with them are mostly website development. With our latest project, we wanted a clean and minimal designed website for one of our clients.

Along with all the latest frameworks and design methodologies, we wanted exceptional performance in the UX department. The client website depended heavily on how the user is using the website. So the User Experience was the key in this project for them.

We were very happy with the result they provided. They carefully crafted the UX and complementing it with the best UI possible. The overall client saw a remarkable improvement in the site conversion rate.

How many people from the vendor's team worked with you, and what were their positions?

Generally, a total of 3 people kept in touch with us. The project manager, sometimes the developer when we need face to face conversation for some details & CTO keeps us in the loop of what’s going on with our projects.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Over the years they have consulted us with multiple website projects and have worked on a few them too. And overall their designs and process bring the best ROI to clients.

Describe their project management style, including communication tools and timeliness.

Project management has always been their strong suit, with timely updates, keeping us in the loop of processes. They may not sit in the same building as we are but have great communication practices to fill that gap.

What did you find most impressive or unique about this company?

They create solutions that are best for the client project, keeping scope & future implications in mind they create scalable solutions of the future. ROI that they provide on the projects benefits the client immensely. Overall, I believe they are a great company to be associated with for being a global development partner.

Are there any areas for improvement or something they could have done differently?

With the communications practices & web development expertise they have shown till now, I don’t think they need any improvement.

Please describe your company and your position there.

VersionQ is a digital marketing training institute and I'm the director of operations.

For what projects/services did your company hire Eminence Technology?

We needed their expertise in website development and their digital marketing services.

What were your goals for this project?

For the website development part, we needed a modern, information-rich, interactive website, that convinces students to provide their information. And it has to be built from scratch.

Next, we required their expertise in digital marketing tools for generating organic & inorganic leads. Keeping the budget in mind, we wanted a perfect balance of organic & inorganic leads.

How did you select this vendor?

Eminence Technology is top rated on Upwork, and so we selected them for this project on Upwork. Along the line, they also offered their digital marketing services.

Describe the project and the services they provided in detail.

Eminence Technology started the project with our website development. They brought multiple mockups that attract students the most. We went for the playful and interactive mockup, then they led to creating the website in the discussed timeframe.

Next, when they introduced themselves as digital marketing experts too, we again hired them to market our training institute. They distributed the budget perfectly over organic & inorganic techniques.

What was the team composition?

The website development project consisted of one developer, one UX designer, and a technical project manager that was in touch with us. Meanwhile, in digital marketing we were in touch with one person.

Can you share any information that demonstrates the impact that this project has had on your business?

VersionQ is built from scratch and we were able to get so many registrations. The website was built in less than what was proposed in the timeline. The website was incredible, playful which became info-rich for students, and as a result, we were getting registration very easily.

On the Digital Marketing side, due to their expertise in the field, with a combination of organic and inorganic techniques, we were getting 10 registrations at least on a single day.

How was project management arranged and how effective was it?

Skype was the preferred mode of communication between us and them. The communication was great and we used to get daily task details and digital marketing provided us weekly stats of the campaigns executed.

What did you find most impressive about this company?

Their sheer will of making clients happy impressed us the most. They provided the best solution and gave their very valuable inputs in the marketing scope of us. The team completed the website before the timeline with flawless execution.

Are there any areas for improvement?

We were happy with their services. They care for their clients, and we don't think there are any areas for improvement.

Introduce your business and what you do there.

I’m the founder and president of Knowledge Mountain Media. We’re an auxiliary sales branch of the Knowledge Mountain Church of Perpetual Genesis and distribute religious pamphlets and written materials.

What challenge were you trying to address with Eminence Technology?

I needed help with developing an osCommerce website after several failed relationships with other online contractors.

What was the scope of their involvement?

Eminence Technology first redeveloped our osCommerce site, fixing the mistakes of previous developers. They took care of the wireframes and technical documentation. They used phpMyAdmin and SQL to build the database, and they also integrated a third-party feature to handle payment transactions.

Since then, Eminence Technology worked on all our sites on various platforms. That includes a Simple Machines Forum (SMF) message board, a WordPress blog, and our online store. 

What is the team composition?

We work with Gagen.

How did you come to work with Eminence Technology?

I started talking to the company’s founder back in 2008. I had a question of a message board, and he gave me a quick answer. 

How much have you invested with them?

We’ve spent about $25,000.

What is the status of this engagement?

The project lasted from September until December 2013. The team continues to provide support as needed.

What evidence can you share that demonstrates the impact of the engagement?

The team continues to provide support. In one case, our website was hacked during a large book promotion campaign. I sent an email to Gagen (Web Developer, Eminence Technology). He was on vacation with his family in the Pacific, but he got on our case right away, organized his team in India, and ended the crisis in 12 hours. I can’t think of an onshore company that could’ve responded that fast. Their integrity is beyond reproach.

How did Eminence Technology perform from a project management standpoint?

Whenever we have a problem, Gagen fixes it without question. He also can communicate fluently in English, which has been helpful in preventing misunderstandings.

What did you find most impressive about them?

The team has unquestionable integrity. They get stuff done and stand behind their work. I’m thoroughly impressed with Gagen.

Are there any areas they could improve?

If I could think of any, I would’ve dumped Eminence Technology.

Any advice for potential customers?

Give them an opportunity to submit a bid for your project. As with any outsourced partner, start with something small before you give them something big.

Introduce your business and what you do there.

I am a self-employed small business owner. I have made a couple websites, but the one that’s still up is called Filmhauer.

What challenge were you trying to address with Eminence Technology?

Filmhauer sells digitized World War 2 film footage to universities, documentary projects, and collectors. I wanted to provide a website for them to access and purchase this footage.

What was the scope of their involvement?

It began with regular PHP programming and developing a WordPress base for the site. They also built e-commerce functionality into the website with osCommerce. Their team worked on the backend to make the website come to life. They didn’t do the graphic design, but they implemented all the graphics and plans I gave them.

Since the initial build, they’ve helped with other projects as I’ve thought of them. They helped with a newsletter system and for the Facebook page. Because we have such a large database, they created an archive for premium clients to see other films not listed on the website.

What is the team composition?

Gagan (Senior Developer, Eminence Technology) is my main point of contact. I work with three or four different programmers connected to the company.

How did you come to work with Eminence Technology?

I started working with Gagan through Upwork. Eventually, Gagan introduced me to other workers who were at the company.

How much have you invested with them?

We’ve invested around $25,000. I’m charged at reasonably-priced hourly rate. For large projects, they negotiate fixed prices.

What is the status of this engagement?

The work began in 2006 and they have been working on it on a project-by-project basis for over 10 years. The projects were different lengths—some took months and others took days.  

What evidence can you share that demonstrates the impact of the engagement?

My website wouldn’t exist without them. The backend has gotten quite complex, and I don’t have any programming experience. if something goes down, they always jump to action immediately. Everything I’ve done is through Eminence Technology, and I really do see them more as a partner. I have 100% customer satisfaction. It’s been a very positive experience.

I think they do a better job of capturing my vision than I do. I would have ideas about the project and they refined the scope based on the cost of work, profitability, and technical workarounds. For example, rather than develop a new custom functionality from scratch they’d suggest a plug in osCommerce module that would save many hours of work.

How did Eminence Technology perform from a project management standpoint?

It’s a little disorganized, which is mostly my fault, but they get all the work done. Initially, I was hoping that we could keep track of the tasks we’d done because sometimes I’d forget what functionalities the website had. But they didn’t want to keep track of individual updates, so everything has been on the fly. There’s nothing really negative about that, though.

I’d be in contact with Gagan if I had any questions. If one programmer didn’t work out, we could switch to a different programmer with no problems.

What did you find most impressive about them?

They’re certainly interested in my end result and doing what I need. They help me understand the possibilities of the programming and find the best way of completing it.

Are there any areas they could improve?

No, there’s nothing I can think of.

Do you have any advice for potential customers?

You should go into the conversation with an open mind about what you want to accomplish. They’re really creative and technically capable.

Please describe your company and your position there.

Our company specializes in wholesale animal feed. Our company was established in 2006. I am the owner.

For what projects/services did your company hire Eminence Technology?

We need an expert for the development and design of our websites.

What were your goals for this project?

Our websites had to work perfectly.

How did you select this vendor?

I discovered this agency on Upwork. I chose him based on the information found on Upwork.

Describe the project and the services they provided in detail.

Website design and development WebsiteX5. Design and development of Joomla website. Prestashop website design and development. Configuration and development of payment plugins. Resolving problems of any kind on web sites

What was the team composition?

The projects were carried out using exclusively Eminence Technology.

Can you share any information that demonstrates the impact that this project has had on your business?

All issues relating to websites are managed by Eminence Technology. This allows us to have more time to use to other activities.

How was project management arranged and how effective was it?

We provide the goal and Eminence Technology to take care of the whole organization.

What did you find most impressive about this company?

Speed in solving problems, reliability, professional.

Are there any areas for improvement?

Eminence Technology is a perfect partner for our company.