Emerge mLab

BACKGROUND

Please describe your company and your position there.

I’m the founder of our business services firm where we provide lead generation, telemarketing, call answering and other business services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emerge mLab, and what were your goals?

Our website does not look professional at first and we wanted a website which will earn the trust of customers on our reliability and professionalism. We want something clean yet modern.

SOLUTION

How did you select this vendor and what were the deciding factors?

Founder of this vendor is someone I personally know and trust.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We met to discuss on the steps and also discussed on the timeline

How many people from the vendor's team worked with you, and what were their positions?

Im not sure as I leave everything to the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I shared my website to personal friends, family, clients, and colleagues, and all of them gave me positive feedback. They found my website clean, uncluttered, and engaging.

Describe their project management style, including communication tools and timeliness.

I have to admit I’m not an easy customer as I am specific with the outcome I want. Emerge mLab explained their reasons for the options they provided clearly. Such communication put my mind at ease and helped in my decision-making.

What did you find most impressive or unique about this company?

Emerge mLab’s Kirby gave me many tips regarding the design of my website so that it won’t just look attractive and professional, it would generate leads. I strongly recommend Emerge mLab because they were professional, understanding, and honest. Absolute 5-star service! Trust me, you won’t get such attention, dedication, and quality elsewhere.

Are there any areas for improvement or something they could have done differently?

None. To me, everything was smooth and perfect!

BACKGROUND

Please describe your company and your position there.

Contact5 Pte Ltd is a Lifestyle and Health Products marketing company. I am the operations manager in the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emerge mLab?

We need someone to manage our social media accounts like FaceBook and Instagram. Most importantly, reaching out to correct group of consumers.

SOLUTION

How did you select this vendor and what were the deciding factors?

I google for vendors alike, visited their website, called them. Deciding factors on the conversation we had and pricing

Describe the project in detail and walk through the stages of the project.

1. Meeting for outlay of the project
2. Stages and which level of company staff will be involve
3. Explain costings of each stages.
4. Given 2 weeks to decided and 1 month full refund if we change our mind.

How many resources from the vendor's team worked with you, and what were their positions?

4 persons from vendor worked in this project. Team Lead, Designer, Programmer and Contect writer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Effective Live demo and immediate results with data analytics,

How effective was the workflow between your team and theirs?

Smooth flow communications and decision makers from both companies are well informed throughout the project cycle.

What did you find most impressive or unique about this company?

100% commitment and focus are there from the team.

Are there any areas for improvement or something they could have done differently?

I can't think of any improvement is neeeded.