EMERGE

BACKGROUND

Introduce your business and what you do there.

I’m a software development director for a homebuilding company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EMERGE?

We set out to develop tools through technology that could improve the customer's experience. We hired EMERGE as the UX company we elected to be our partner on that journey.

SOLUTION

What was the scope of their involvement?

We initially started with a discovery phase involving significant research, including interviews with previous and current customers to identify pain points in the process. We went into the product definition phase after that, which is what we are currently working on. 

We’re working through user flows and identifying the main flows we want to focus on; we’re drawing up wireframes at this point. EMERGE has been helping us identify our user personas through exercises like empathy mapping and service blueprint work. We primarily use Miro for the work that we’ve done. 

We plan on working with EMERGE on design and drawing up clickable prototypes, but we have yet to get to that phase in the project. 

What is the team composition?

We work with Jonathon (CEO, Co-Founder & Chief Creative Officer) and Julian (COO, Co-Founder & CTO). We also work with Aubrey (Director of Product Management), Jackie (Product Manager), Damon (Creative Director), Django (Director of Technology & Principal Solutions Architect), and Caden (UX Design Architect). 

How much have you invested with them?

We’ve invested between $100,000–$250,000 at this point. 

What is the status of this engagement?

We started working together in May 2022, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We plan to continue working on them with this project moving forward and already have plans for the next steps of the project. The key metrics we’re looking at involve our stakeholders, who are our customers. The efforts through our work with EMERGE have been great for creating alignment across functions at our company. 

It has allowed us to get multiple departments involved and aligned as we work toward this common goal that will ultimately benefit many of our functions and most importantly, our customers. Once we launch the platform, we will look at website engagement and measure referrals and how often our customers interact with us. Ultimately we would like to see an increase in revenue, customer satisfaction, and NPS from this project.  

How did EMERGE perform from a project management standpoint?

We can’t speak more highly about the project management team. Aubrey and Jackie have been fantastic since the beginning. They stay on time and on budget with everything and communicate with us, so we always understand where we’re at. We use monday.com for project management, and we communicate via weekly phone calls and sync with the project managers over Zoom. Other forms of communication we use are Slack and email. 

What did you find most impressive about them?

We’ve seen EMERGE as an extension of our team from the beginning of our partnership. We feel like we’re working with a very strong team on their end, and we feel supported by them. They’ve demonstrated the skill to work with a diverse team in multiple functions on our end and helped create alignment. 

They lead meetings and presentations very effectively and have been able to engage our team members. EMERGE is an incredibly organized and innovative company, and they take in multiple perspectives to help drive innovation. We couldn’t have asked for a better team when it comes to UI/UX. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

Trust the process because it works. EMERGE has a phenomenal process and lots of expertise when it comes to UX/UI.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of STRIVE, an employee experience solution company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EMERGE?

We needed a company that could provide us with UI/UX design support.

SOLUTION

What was the scope of their involvement?

EMERGE has done a complete UI/UX redesign of our benefits solution and transformed it into an employee experience solution, which is focused on connecting, evolving, and allowing employees to explore what their company has to offer. They’ve delivered an SDK kit with all of the graphics and images so our development team can take over. They use Sketch and Microsoft PowerPoint.

What is the team composition?

We’ve worked with Jonathan (Enterprise Sales Director), Damon (Creative Director), and John (Founder).

How did you come to work with EMERGE?

We found EMERGE through Clutch. They were very highly rated. We got them and a couple of other companies to do an RFP proposal, and they were, by far, the best.

How much have you invested with them?

We’ve spent around $140,000 on the first phase of the project, and phase two is going to be $100,000.

What is the status of this engagement?

We started working together in March 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a 5x increase in our monthly active users with some of the features and capabilities EMERGE has designed. Nothing's been formally launched, but we also see an increase in adoption by about 20%–30%.

We really wanted to take the experience to a new level, and EMERGE helped us think through how to connect the overall experience for the employee and make it personalized, connected, and impactful. We've been showing it to investors, and it's been very well received.

How did EMERGE perform from a project management standpoint?

EMERGE. They've met all their deadlines and stayed on budget as well.

We typically communicate through Zoom and email.

What did you find most impressive about them?

EMERGE does a great job of understanding our point of view and what they think is critical, challenging it, making it the best idea possible, and putting it to paper. We started very high level with goals and aspirations, and they really guided us through the journey of putting that to paper. They took what we wanted, noticed what we cared most about, guided it with user interviews and research, and then got us to the best end result possible.

Are there any areas they could improve?

EMERGE has a lot of knowledge and expertise, and I think sometimes they could have been more forceful with their feedback and pushed us harder to think through something rather than just accepting what we were saying. It ended up working out really well, but in the future, they can always improve by being more assertive with their opinions and their thoughts.

Do you have any advice for potential customers?

Make sure to spend time aligning your goals and timeline before project kick-off. Make sure that you have somebody that can collaborate and collect all the insights within your team.

BACKGROUND

Please describe your company and your position there.

Datarella is a Munich-based company established in 2013. It combines both:

1. expertise and knowhow with mobile app marketing & development; and
2. blockchain technology knowhow.

Datarella is an established provider of industrial blockchain and ledger solutions, the team has experience in a variety of sectors: humanitarian aid, mobility, finance, media, and politics. My role at Datarella is CPO, I'm in charge of the products that leave our shelf.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EMERGE?

We needed to brainstorm and develop a design for our new product, MOBIX. The UI needed to be easy to understand for an international audience.

SOLUTION

How did you select this vendor?

We have been following EMERGE for a while on Twitter, their products and publications were solid and straight-forward. We appreciate the clear focus the have on their projects so decided to engage them for this task.

Describe the project in detail and walk through the stages of the project.

We got in touch with EMERGE via email and scheduled a briefing session. After we figured out the pricing, we had a workshop defining possible looks for the app. Then, EMERGE got to work

How many resources from the vendor's team worked with you, and what were their positions?

We were in contact with three people: The CTO, an Art Director and an App Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got a variety of layouts to choose from and found together a style that represented the spirit of the project. The design was accepted very well by the project's audience.

How effective was the workflow between your team and theirs?

Since the project was well structure and we had direct contact to the people, work was very productive.

What did you find most impressive or unique about this company?

Emerge Interactive has a very impressive track record. They clearly know what they were doing and were at the forefront of the technical developments of our time.

Are there any areas for improvement or something they could have done differently?

Since all went really well I can't think of anything!

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a B2B marketplace. We’re currently in development and plan on going live at the end of 2022.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EMERGE?

I wasn’t a developer and needed someone who could help me build a digital product.

SOLUTION

What was the scope of their involvement?

EMERGE first worked with me on developing my core value proposition. Together, we identified our customers’ problems, and I supplied them with my industry knowledge. They then used what I shared with them to figure out ways that a digital product could save our target audience time and money. Afterward, we moved on to the web development phase.

Since I was inexperienced in development, EMERGE took the lead and built our entire online marketplace. They delivered a UI/UX design and are now working on some branding work. The team has based their work on some colors and ideas I already had in mind. 

The EMERGE team is currently working on the final iteration of our logo. I’ve given them a concept to go off on, and they’ve also suggested ways we could improve it. Once it’s finished, we’ll be including the logo on the platform.

What is the team composition?

I’ve worked with eight teammates, including Jonathan (Co-Founder & CEO), Julian (Co-Founder, COO & CTO), Kelli (Producer), Jon (UX Design Architect), Clara (UI/UX Designer), Damon (Creative Director), and Django (Director of Technology).

How did you come to work with EMERGE?

Jonathan and I were members of the same business group, so we would meet once a month. I brought up my idea in our forums, and afterward, Jonathan approached me and said that EMERGE could help.

I already trusted him and knew he was smart through our meetings, so I went to him for some advice. However, I wanted to do my due diligence and look for other companies. Jonathan was supportive of that and even gave me a list of companies that would do a great job.

Eventually, I realized that I wouldn’t find that kind of relationship with the CEO in another company, so I went with EMERGE. 

How much have you invested with them?

I’ve spent about $150,000. In addition, I’ve given the CEO equity in my company.

What is the status of this engagement?

The project started in August 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re still in development, so we don’t have any numbers yet. However, EMERGE has been true to their word — they deliver by their promised dates and always hit on their benchmarks.

I’m also really happy about the logo so far, and I’m excited to see the final product. The EMERGE team has done a great job of honing it.

How did EMERGE perform from a project management standpoint?

Their project management has been perfect — there’s definitely no shortage of communication. We’re in constant contact with the team via email, but we also have 4–5 standing meetings per week where they give me progress updates.

Additionally, I talk to Jonathan on the phone once a week. He’s provided a lot of good insight into breaking down the process to minimize costs. 

What did you find most impressive about them?

EMERGE has been helpful throughout the entire process — they’ve really guided me throughout the process. They’re a team full of big thinkers who think about how this project can be a long-term solution for users. Their innovative thinking is infectious, and it’s compelled me to adopt that thinking style.

I’ve taught the EMERGE team everything I know, and they’ve quickly become experts in my business as much as I am. They’ve been a tremendous resource so far, and I don’t think that’ll change.

Additionally, I genuinely admire Jonathan, who’s gone above and beyond for me. My early success is due to the support of people around me, and Jonathan is definitely one of those people. He truly has my best interests at heart, which is rare and refreshing.

Are there any areas they could improve?

I honestly don’t have anything critical to say about EMERGE.

Do you have any advice for potential customers?

I highly recommend meeting with Jonathan over coffee or through a Zoom meeting. Just share your idea with him and let him give his thoughts on it, and you’ll realize how great his company is.

BACKGROUND

Introduce your business and what you do there.

I’m the managing principal and CEO of Stuart-Lynn Company, Inc. We’re a construction consulting firm that primarily does construction cost consulting, supporting the design teams in their endeavors. Basically, we make sure that their designs are tethered to reality.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EMERGE?

There’s a lot of moving parts and pieces around the services that we provide. We have to deal with incoming documents and information as well as coordinating across multiple remote teams. Emerge was tasked with finding a solution to streamline our production, both on our actual work and on the administrative side.

SOLUTION

What was the scope of their involvement? 

We hired EMERGE to implement an IT strategy that would help us identify and address the gaps in communication. I wasn’t very specific about my asks since I’m not in the IT world, but they still willingly jumped in, rolled up their sleeves, and got things done.

The team was very proactive in making sure they had a full understanding of the situation — not just my perspective but also other key individuals within the company. They wanted to create a solution that would work for everyone, including some of our external consultants.

From there, EMERGE came up with a number of potential solutions for how we could improve our IT and communication structure. I was holding my breath about whether or not we’d have to develop a custom solution, and, thankfully, we did not. They provided the research and guidance to manage the whole process, so we were able to implement a turnkey solution.

They’re now working with us on a second project.

What is the team composition? 

It’s a core group of three. 

How did you come to work with EMERGE?

I’d met the principals some time ago and was really impressed with their knowledge. They seemed to be thoughtful in how they found solutions. My impression was that they were open-minded and explored different options to find the best solutions for any given situation.

How much have you invested with them?

It’s been about $35,000.

What is the status of this engagement?

We contracted with them in May 2020, and they’re still working with us on a couple of projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m extremely satisfied with the service. From the initial engagement, everyone on EMERGE’s team has been professional and accommodating. They clearly explained their work, and their presentations were spot on in terms of what I’d expected. The team was more than willing to answer any questions we had.

How did EMERGE perform from a project management standpoint?

I was thrilled by their project management. When they lay out a schedule, they’re right on top of it. It’s probably our team that has more difficulty finding time to go over their work. In terms of communication, we use email exchanges and Zoom meetings.

What did you find most impressive about them?

I’m impressed by their ingenuity.

Are there any areas they could improve?

There should always be something to improve, but I can’t really think of anything. 

Do you have any advice for potential customers?

Be as open and candid as possible. For us and the exercise that we went through, it was really important to air some of our dirty laundry, which people don’t always want to do. But, you can’t fix anything if you’re unwilling to acknowledge what the problems are.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Viridian Wood. Our company makes flooring, paneling, and tables from sustainable wood for commercial interiors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EMERGE?

We used QuickBooks Enterprise, Salesforce, a homegrown ERP, and a Microsoft Access database for inventory. We had all these disparate products that didn’t talk to each other and approached EMERGE to create a better system that would allow us to have e-commerce capabilities.

SOLUTION

What was the scope of their involvement?

We reviewed our current software and business workflows together to understand all the steps in our processes. Their team created a visual map for us after many sessions with our team during which we discussed the usage of our systems, the locations of data, and any database integrations.  

We reviewed our sales process and envisioned what it could be. Their team created blueprints for touchpoints that would provide customers with good service. Those blueprints included what would need to happen in the backend.

Their team provided options for a couple of different solutions. We decided to pursue a full ERP system transition with the company that supports our ERP. EMERGE still works on the e-commerce integrations, which involves custom development and Shopify.

What is the team composition?

I directly work with John (Founder & CEO). My team worked with other people on the EMERGE team too.

How much have you invested with them?

We’ve spent between $25,000–$30,000 on their services so far.

What is the status of this engagement?

We started the project in April 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They gave us a detailed flow chart that included all of our systems and processes that we weren’t able to create ourselves. It illuminated the necessary changes and solutions that would meet all of our different requirements. The tangible deliverable was a great service flow map and then a strategy for implementation.

How did EMERGE perform from a project management standpoint?

During the initial phase of the project, we were the ones that held up the show. Their team is timely. They’re great.

What did you find most impressive about them?

I loved the way EMERGE facilitated our workflow meetings because they enabled my employees to answer honestly. The meetings were about delivering the best customer experience and not about the past. Their team clearly explained our objectives and facilitated the meetings in a way that lead us to a solution.

Are there any areas they could improve?

No, they did exactly what they set out to do.

Do you have any advice for potential customers?

When they pitched the service map and blueprinting process, I thought it was ancillary to the core of the project. However, it was critical work. Trust the process to achieve the best results.

BACKGROUND

Introduce your business and what you do there.

I am the digital product manager for a not-for-profit health system in the Northwest.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EMERGE?

Our company desperately needed a new website. We had actually started a redesign process a year earlier and for various reasons that project was halted on our end. When the process started up again, we wanted to look at the work we already had to see if it could be salvageable for the new project, and then turn whatever we had into an entirely new site for the company.

SOLUTION

What was the scope of their involvement?

Early on in the project, we realized that we didn’t really understand what our true needs and challenges were with the website, so we decided to split it up into a phase project with EMERGE. The first phase was to identify what our website needs were, talk to the correct stakeholders to figure out the exact challenges we were trying to address, and then make sure everybody was on the same page with our proposed solution.

They started by sending around a survey to our different company stakeholders, as well as identifying the needs of our website audience. From there, they tied everything they had found together into a presentation of the vision statement for what our transition from Drupal 7 to Drupal 8 would look like.

We just finished phase one and are in the process of kicking off phase two, so they haven’t done any actual work on the site yet, but we’ve gone through a lot of strategy interviews and planning sessions so far. Once we get started, they are going to be handling frontend design and we will do backend development in-house.

What is the team composition?

Jonathan (President & Strategist, EMERGE) and Mandi (Project Manager, EMERGE) have worked pretty closely with us since the beginning, and have pulled in a designer and a UX lead as well. I believe they have 5–6 other people working with them, so in total, I think there are about 10 people on the project.

How did you come to work with EMERGE?

The search and signing process actually took place before my time here, but I believe we were looking at a few different companies originally. EMERGE was actually more on the expensive side, but it came down to the value they could offer and the personality of their company that convinced us that they were the best fit for us.

How much have you invested with them?

The total cost of the phased project will be close to $400,000.

What is the status of this engagement?

We started the project in September 2019, and it is ongoing. The plan is to finish the redesign by the end of 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The whole collaboration has been great so far. Everything that they do ties back to the user experience and how our work will influence that, which is a really useful anchor point for us. I also think one of their strong suits is strategizing and looking at the overall value the project is adding, so they have been really fun to work with so far.

How did EMERGE perform from a project management standpoint?

They’ve been doing a great job of managing all the work so far. Our project manager sends us weekly status reports, and everyone on their team is always very clear on next steps and timelines for the rest of the project, which is the main reason we feel so confident about going forward with them.

One of the main things I appreciate as well is the general feeling and trust that they’ve inspired in our company about the work that they are doing. It can often be very difficult to get that many different stakeholders on board with a creative project like this one, but they’ve made sure that everybody had a voice in the project and was able to contribute, which has been super helpful.

What did you find most impressive about them?

I would say that the personality of their company is what sets them apart from other agencies the most. They are clearly very down to earth people who really care about what they do. They are interested in solving challenges and are really good at following through on that, which has only reinforced our decision to work with them in the first place.

Are there any areas they could improve?

The only hesitation we’ve had throughout the product has been in meetings where we weren’t totally sure what we were getting into, but the usefulness of those has always come out in the end. In our kickoff meeting, for example, we were expecting more housekeeping and specifics, but they ended up doing some creative exercises. That was great for the project in the long run, but perhaps setting a better expectation around those could help the teams align a little better.

Do you have any advice for potential customers?

I would highly recommend them. The price tag is worth every penny.

BACKGROUND

Introduce your business and what you do there.

I’m a technology program manager at CDK Global. We’re a leader in automating business process for auto dealerships, providing a variety of solutions. We have a big presence in the US and globally. My particular program involves development of a new product that represents a modernization of the dealer management system.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EMERGE?

We have a new application that we're quickly getting into the market and wanted to fast-track usability improvements for our customers. We identified a number of critical usability issues and contracted with EMERGE to help us remedy those issues.

SOLUTION

What was the scope of their involvement?

EMERGE is refactoring and improving a number of application components. EMERGE is leveling the user experience across our application, enabling a consistent experience. They utilize specifications from our UX team and product managers to implement better versions of our components for reuse. They demo new functionality to our stakeholders for feedback and approval.

What is the team composition?

Our main point of contact's Julian (Co-Founder, COO, and CTO, EMERGE). We also work with Mandi (Producer, EMERGE) who’s our project manager as well as Django (Director of Technology and Principal Solutions Architect, EMERGE).

How did you come to work with EMERGE?

We found a list of local Portland vendors that had expertise in frontend work but some of the vendors also had backend expertise. EMERGE was one of the vendors that had end-to-end expertise. I screened a number of service providers with the same criteria utilizing our frontend developers in the interviews. We screened them on criteria such as an ability to work with us, the maturity of their process and skillsets, and technical expertise with toolsets that we use. EMERGE scored at the top. 

How much have you invested with them?

We’ve spent around $600,000 with EMERGE.

What is the status of this engagement?

The project started in mid-October 2019 and will be concluding in early 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re satisfied with their work, which is really high-quality. They have really good code quality. As our development managers and developers review their code, I hear a lot of compliments about its quality. Their team manages the workload professionally. 

How did EMERGE perform from a project management standpoint?

They work hand-in-hand with our team members and come on-site to get good traction occasionally. Their team works in our environments and with our tools. We use JIRA and they maintain their own JIRA project. We also use Confluence. Their team created a confluence page that’s integrated with JIRA to outline all of their work and track progress. It’s a nice way to share the progress and work on requirements with them. We also use Slack for quick communication. They’re responsive and professional. Their team manages their work carefully so it’s well organized.

What did you find most impressive about them?

Aside from the quality of their work, I’m impressed that they're able to change course. As we brought them on, we foisted several challenges on them.  We didn’t have our environment ready for them, so that was delayed. Some of the early requirements that we gave them weren’t ready and there were some requirements that were inaccurate. Their team rolled with it. They’re positive and always looking to satisfy the customer. Their team continues to deliver reliably and with a strong sense of customer orientation.

Are there any areas they could improve?

I’m struggling to come up with something for them to improve. They’ve done a good job in this regard, but I encourage them to continue to reach out to our developers and product managers to make sure that their work isn’t slowed down by a lack of requirements.  

Do you have any advice for potential customers?

This goes for anybody: Make sure that your requirements are well-ordered and well-vetted before entering a statement of work. Also, make sure that all stakeholders including development teams, product managers, and architects are onboard with requirements.

BACKGROUND

Introduce your business and what you do there.

I was the digital marketing director for Fisher Investments. We’re involved in investment solutions for high net worth individuals and companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EMERGE?

We had a website, but for the end-user, our information wasn’t displayed in an organized way. We wanted to make the site easier to navigate and intuitive for our visitors, while simplifying how we manage the platform.

SOLUTION

What was the scope of their involvement?

They developed a web-based platform that we call the resource library using HTML, CSS, and Java on Drupal. They reorganized our content and made it easy for us to manage publishing. Since the end of the project, we’ve utilized their maintenance survey.

What is the team composition?

Julian (Co-founder & COO/CTO, Emerge) was our primary point of contact, and we had about five different people working on our project.

How did you come to work with EMERGE?

I heard positive reviews about EMERGE, so we brought them in for an interview and went through our normal sales process. Their expertise was impressive, and they were flexible with our project requirements. We also appreciated that they were very local because we wouldn’t struggle with time differences, and we could meet in person, ensuring that we always communicate properly.

How much have you invested with them?

We’ve spent about $100,000.

What is the status of this engagement?

November 2017–March 2018. We still utilize their services for maintenance purposes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen a 15% increase in traffic to our site, time spent on our platform has increased, and our bounce rate has significantly decreased. Testing has shown that our site is more search engine friendly because people are directed to the content they’re looking for. They’ve delivered a high-quality and reliable solution—we’ve never had an emergency situation where the site has gone down.

How did EMERGE perform from a project management standpoint?

At the beginning of the project, we struggled to collaborate with our project manager, but they quickly made adjustments and we got a new manager. So, everything worked out. Because they were so close by, communication was perfect and we were able to meet in person in addition to email and phone. We also used a project management tool that created a static IP where we could release data and make revisions while complying with legal regulations.  

What did you find most impressive about them?

I was impressed the most by their customer service and their attention to our needs. They regularly checked in with us outside of scheduled calls to ensure that we had a good experience. They offered a higher level of support compared to anyone else we’ve partnered with. We’ve also calculated that their prices are lower than market rates for the level of support we’ve received.

Are there any areas they could improve?

 It would be nice if they had content writers.

Do you have any advice for potential customers?

Prepare your questions prior to each meeting.  You’ll find that you’ll cover a lot of information in your conversations with them that might throw you off your initial plan. Of course, you want to listen to what they have to say, but you need to remain focused on your primary goal.

BACKGROUND

Introduce your business and what you do there.

I am the former principal product manager of Splunk, a data analytics software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emerge Interactive?

We wanted to evaluate our existing e-commerce platform and build a plan for what the next generation of our e-commerce would look like.

SOLUTION

What was the scope of their involvement?

Emerge Interactive did the architecture and strategic planning for a customer e-commerce platform using Docker containers. They also built out our business value consulting tools and performed salespeople interviews to help establish web versions of those tools. The team did UX design, architecture, and development for our initial tools using Python, React, and Heroku languages. They also did Salesforce development work for us.

What is the team composition?

We worked with 15 people in total, including a project manager. We were also in contact with two team leads: Aleta (Sr. Producer, Emerge Interactive) and Krista (Senior VP of Marketing, Emerge Interactive).

How did you come to work with Emerge Interactive?

My Senior VP had a relationship with their team and we reached out as soon as we realized we didn’t have enough internal developers for this project.

How much have you invested with them?

We’ve invested more than $1.5 million.

What is the status of this engagement?

Although this project is still ongoing, my involvement ran from November 2016 to April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had success metrics around adopting the solution into our sales team and driving actual revenue. We were able to measure the ROI of these tools being used in a failed deal and now we have data specifically about closing failed deals.

How did Emerge Interactive perform from a project management standpoint?

Emerge Interactive was fantastic in terms of project management. We used Slack primarily for communication. They were really flexible with how they billed their hours and displayed agility in managing timelines, deliverables, and meetings. The project managers drove our productivity like internal employees as soon as they understood what the meeting cycle needed to be.

What did you find most impressive about them?

I think openness to change is something they do really well. It’s often challenging working with big companies because there are so many moving parts. Emerge Interactive did a great job of adapting to fit our needs. They were also really good at working remotely and making progress without being in the office all of the time.

Are there any areas they could improve?

They have a higher price for things than you might expect, but they do really great work for the amount you pay.

Do you have any advice for potential customers?

If you’re going to work with Emerge Interactive, you need to have dedicated people internally that are going to remove the roadblock and drive the project forward.