What evidence can you share that demonstrates the impact of the engagement?
One of the biggest factors was their ability to deliver on short timelines for our clients. Obviously, we work with a number of clients, so it was important that we had to option to expedite work.
The other success indicator we looked at was making sure the templates were set up easily so that our client could use them straight away. If they had any questions for us, we would go back to Email Uplers to answer those inquiries.
How did Email Uplers perform from a project management standpoint?
Saumya was particularly fabulous. She was responsive, communicated clearly, and was a joy to work with. In terms of collaboration tools, we used BugHerd, which was helpful for keeping track of feedback. It allowed us to leave comments directly on the design rather than getting bogged down by email chains.
What did you find most impressive about them?
I was impressed by their team’s positivity and openness to taking on any project.
Are there any areas they could improve?
Some of the things that were initially frustrating were resolved once we started working with Saumya. Before, we would have to go back and forth through email, which made it easy for things to get lost. Saumya’s push for BugHerd fixed that.
Another minor issue was that they would deliver new code each time we wanted to make a tweak rather than implementing the edits directly into the template we were working on.
Do you have any advice for potential customers?
Get a great project manager.
Thanks to Email Uplers’ quick turnarounds, the internal team fulfilled their commitments to the end client. Email Upler assigned an effective project manager to coordinate tasks. While they could’ve taken the time to implement their code tweaks, their positivity made for a successful engagement.