Email Love

BACKGROUND

Please describe your company and your position there.

I'm work in digital marketing and analytics for a manufacturer of outdoor recreation gear.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire bettr.email?

Bettr.email developed new email templates and designs for us that gave everything an updated look and is a mobile responsive, mobile-first approach approach to email design and development. Overall, the client was satisfied with the cooperation.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found bettr.email first on Upwork and have continued a relationship for several months.

Describe the project in detail and walk through the stages of the project.

Worked through several new designs from Creative brief all the way through final design and html. Designs were on-brand and very clean.

How many resources from the vendor's team worked with you, and what were their positions?

We worked primarily with one designer/developer as the project lead.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We continue to be impressed by the designs created at bettr.email. The company is easy to work with and very responsive.

How effective was the workflow between your team and theirs?

Usually submitted a brief to a group drive, went through 1-2 rounds of revisions, and then received final design/html. Bettr.email also worked through several email rendering issues that were unique to our ESP.

What did you find most impressive or unique about this company?

They provided very quick responses and excellent design work.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Operations Director of Down to Earth Wellness Center

Describe what your company does in a single sentence.

Whether you’re visiting us for full wellness care, you’re dropping by for an IV therapy treatment or a Aesthetic treatment, or you just want to make some healthy product swaps in our retail space and market, Down to Earth gives you all the necessary resources that empower you to reconnect your mind, body and soul.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire bettr.email to accomplish?

• Create klayvio templates
• Automate them to send
• Built in a API for specific triggering

SOLUTION

How did you find bettr.email?

Other

Why did you select bettr.email over others?

• High ratings
• Great culture fit
• Company values aligned

What was the size of bettr.email’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Created and built a master template within klaviyo and from there built individual emails and configured them appropriately within klaviyo.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We just recently launched our configuration though we are having great success already!

What was your primary form of communication with bettr.email?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Andrew is nothing but amazing to work with. He got everything done in a very timely manner and the work was amazing. After he provided us a rough draft, we provided notes and he adjusted the email template with no problem. Will differently be working with him again.

What did you find most impressive or unique about this company?

The ability to give them an idea and for it to come alive exactly how we envisioned it was impressive.

Are there any areas for improvement or something bettr.email could have done differently?

Not at all!

BACKGROUND

Please describe your company and position.

I am the CEO of DivorcePlus

Describe what your company does in a single sentence.

Divorce professionals marketplace and one-stop education resource.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Email Love to accomplish?

• Organize emails and set automation and transactions.
• Train on email system
• Create email template

SOLUTION

How did you find Email Love?

• Online Search
• Reivew site

Why did you select Email Love over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

Creation of a master email template, a pre-launch announcement email, transactional and automated emails. Setup of email platform and Zapier account. Ongoing training and troubleshooting with email system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Emails work well. Master template is easy to use. Andy has been accessible and easy to work with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time and without any issues. Andy made sure to get approval before moving forward on project items. Very responsive to questions or concerns.

What was your primary form of communication with Email Love?

Virtual Meeting

What did you find most impressive or unique about this company?

The team was very professional and patient.

Are there any areas for improvement or something Email Love could have done differently?

Was very pleased with the work completed. Highly recommend.

BACKGROUND

Please describe your company and position.

I am the Product Manager of Ethos Technologies Inc.

Describe what your company does in a single sentence.

We are an online life insurance provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire bettr.email to accomplish?

• Design abandoned cart email campaign
• Code abandoned cart email campaign

SOLUTION

How did you find bettr.email?

• Other

Why did you select bettr.email over others?

• High ratings

What was the size of bettr.email’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign the key 12-email campaign which we use to convert users who have abandoned their cart with us. This included some strategy work, design work, and actually coding the emails in our email tool.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Project completion.
• This was done on time and on budget.
• We expect to drive a 20%+ lift to conversion from this email campaign, but are awaiting results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Andrew delivered items on time and was flexible when our needs changed. He showed up to meetings, stuck to the schedule -- a real professional.

What was your primary form of communication with bettr.email?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by bettr.email's ability to integrate strategy, design, and technical know-how. Sometimes these things can be disjointed and cause wasted time. With bettr.email, I felt that the whole process was integrated, which allowed us to move fast.

Are there any areas for improvement or something bettr.email could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Product Manager of Bounce

Describe what your company does in a single sentence.

Financial services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire bettr.email to accomplish?

• Build Email marketing strategy
• Design emails

SOLUTION

How did you find bettr.email?

• Online Search
• Referral

Why did you select bettr.email over others?

• High ratings
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Building an email marketing strategy from scratch for complex business needs, and designing of email templates for the company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvement of open and click rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered quality deliverables on time.

What was your primary form of communication with bettr.email?

Virtual Meeting

What did you find most impressive or unique about this company?

Fair pricing, quick turnaround, high-quality deliverables

Are there any areas for improvement or something bettr.email could have done differently?

Not that I can think of

BACKGROUND

Please describe your company and position.

I am the Founder of SoulPod

Describe what your company does in a single sentence.

Personalized spiritual wellness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire bettr.email to accomplish?

• Design Newsletter and Transactional Template
• Code Newsletter and Transactional Template
• Integrate in Mailchimp

SOLUTION

How did you find bettr.email?

Other

Why did you select bettr.email over others?

• High ratings
• Pricing fits our budget
• Great culture fit

What was the size of bettr.email’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a eye-catching and brand aligned email template as we graduate into public launch. Specifically, a newsletter template that can be easily edited in Mailchimp and a template for transactional email (forgot password, confirm account).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completed Design
• Integrate Design Feedback
• Functional Mailchimp Templates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were super responsive.

What was your primary form of communication with bettr.email?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Didn't take that much direction on my part, they were able to integrate the brand materials and come up with a unique template and helped with any follow-on questions.

Are there any areas for improvement or something bettr.email could have done differently?

Not from my end!

BACKGROUND

Please describe your company and position.

I am the Director of eCommerce of MedMassager

Describe what your company does in a single sentence.

Medical massagers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire bettr.email to accomplish?

• Update all Klaviyo flows

SOLUTION

How did you find bettr.email?

Other

Why did you select bettr.email over others?

High ratings

What was the size of bettr.email’s team?

1 Employee

What was your primary form of communication with bettr.email?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Andrew redesigned all of our Klaviyo flow emails

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality of content

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Andrew was incredibly communicate and punctual throughout the entire process.

What was your primary form of communication with bettr.email?

Virtual Meeting

What did you find most impressive or unique about this company?

Impressive turnaround times, fast communication, high attention to detail