eMagicOne

Please describe your company and your position there.

I am the founder of a clothing and accessories online business from Australia, our main market is the USA but our reach is worldwide. As an expanding business one of the key elements for our growth has been the key relationships that we have formed in our industry.

For what projects/services did your company hire eMagicOne?

Our business model consists of partnering with 25 companies that handle hundreds of suppliers across the globe, they supply us with 75,000 products. We needed to connect with a company that not only had advanced software but had the technicians who could configure our supplier’s files and set the store to seamlessly work with all our supplier's CSV files. This is when we encountered eMagicOne who’s software “Store Manager” allowed us to drastically cut time from manually importing products to a fully automated system. We are not overly tech-savvy, but their highly skilled technicians have eliminated many issues that have arisen along the way.

What were your goals for this project?

To find an advanced software program that could seamlessly integrate our supplier's CSV files. We wanted to be able to spend more time growing the business and the store manager software has allowed us to do that. Store manager can handle any number of products to import and is also able to set scheduled import times automatically.

How did you select this vendor?

We searched far and wide online for software that could handle our complex files. After approaching 4-5 companies and comparing the ‘pros and cons’ we felt in the end that the features of eMagicOne’s store manager software superseded their competitors.

Describe the project and the services they provided in detail.

We have had many discussions with eMagicOne to outline our key objectives for all projects from Live Chats to Team Viewer desktop sessions. Their technicians had needed to fully configure each supplier's files to seamlessly work on our website, this can be challenging as no suppliers files are the same.

What was the team composition?

We have worked with 2 technicians and several support managers who all share the same goal to get the job done. The key to this successful project has been to work closely with the same team over a period of time who understand the requirements and the ability to implement strategies to overcome suppliers differentiating CSV files.

Can you share any information that demonstrates the impact that this project has had on your business?

When a supplier's file is configured and imported onto the website showcasing thousands of products, this is the point of success, it takes many weeks for one supplier's file to reach this point. It is a proud moment when completion has been reached. The end result is that inventory will be more accurate and automatic product uploads will dramatically improve productivity

How was project management arranged and how effective was it?

The communication between the support managers and technicians via live chat and team viewer kept me informed every step of the way.

What did you find most impressive about this company?

Their technician’s knowledge and the ability to solve any issue whether it be a CSV, Excel or XML file gave us confidence that the vast projects could succeed on an ongoing basis.

Are there any areas for improvement?

I guess time is one that comes to mind, we all want everything done yesterday but when technicians are working on complex files like the ones we provided, quality will always be king over-delivering rushed work due to unrealistic deadlines.