ElmoSoft

Please describe your company and your position there.

I am a software development manager in an AI group of the top Cloud Contact Center provider.

For what projects/services did your company hire ElmoSoft, and what were your goals?

ElmoSoft has took part in the development effort that’s complemented our internal resources. They’ve been involved in both the development and automation testing of features and functionalities, which involved aggregation of the customer information and unique data.

Working closely wiith our team, they’ve helped to develop several data engineering applications that collect contact center interaction data across multiple communication channels in order to generate models for predict interaction outcome prediction.

How did you select ElmoSoft and what were the deciding factors?

We posted a job description on Upwork and interviewed several companies. We've chosen ElmoSoft because they immediately understood the scope of the project. 

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team developed the applications based on Java Spring Boot framework, and implemented hundreds of test automation scenarios which were integrated into our CI/CD pipeline.

How many people from the vendor's team worked with you, and what were their positions?

4 developers with excellent Java and Python skills worked on our projects. One of the advantages of working with ElmoSoft is their ability to tap into specific development needs as the new use cases arise.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched several new applications as pilot projects with the customers and brought them to maturity with help from ElmoSoft.

Describe their project management style, including communication tools and timelines.

ElmoSoft team blended very well into our geographically distributed Agile team. They were very responsive within minutes over Skype, Zoom. We communicated tasks using JIRA, Github.

What did you find most impressive or unique about this company?

ElmoSoft always delivered code changes within the original time estimates they provided.

Are there any areas for improvement or something they could have done differently?

None

Please describe your company and your position there.

Safety Line is a company offering innovative solutions for aviation efficiency and safety (airlines, maintenance organizations, airports …).

For what projects/services did your company hire ElmoSoft?

Our solution had been developed for 4 years and needed an experienced team to build end-to-end tests our coded features, including non regression testing, continuous integration, .....

What were your goals for this project?

The main goals are : - Ensure taht a new software version will be viable and include no regression bugs, - Ensure that the new feature are mature enough to be deployed So we need to be able to test in conditions very close to the user experience.

How did you select this vendor?

Elmosoft was recommended and after conference with Aleksei, we decided to go for a test period that was conclusive.

Describe the project in detail.

We describe the scenarios, and they do all the rest. They prepare and manage the platform, update the reports, implement the tests, and analyze the regressions.

What was the team composition?

The founder and senior developer prepared the project. Another tester has been working full-time for more than six months.

Can you share any outcomes from the project that demonstrate progress or success?

The main outcome is that more than 80 scenarios had been implemented and since we have been working with them, the new versiosn were deployed smoothly.

How effective was the workflow between your team and theirs?

Very efficient.

What did you find most impressive about this company?

They understand our goals, and they always confirm that the project is going in the proper direction at the appropriate speed.

Are there any areas for improvement?

Not at the time being

Please describe your company and your position there.

Parkopoly develops web portals, mobile apps, and a comprehensive admin backend for freelance drivers. I'm the co-founder and CTO.

For what projects/services did your company hire ElmoSoft?

After two years of development, we needed an experienced team to build end-to-end tests for 80% of our coded features, including contract implementation and automatic invoice generation.

What were your goals for this project?

I wanted to cover most of our features through end-to-end tests that any person on our team could analyze and maintain.

How did you select this vendor?

I posted a job description on Upwork and interviewed several companies. I chose ElmoSoft because they immediately understood the magnitude of the project. They proposed a convincing methodology, architecture, and tools.

Describe the project and the services they provided in detail.

We describe the scenarios, and they do all the rest. They prepare and manage the platform, update the reports, implement the tests, and analyze the regressions. Then they help identify the most urgent fixes.

What was the team composition?

The founder and senior developer prepared the project. Another tester has worked full-time for more than six months. 

Can you share any information that demonstrates the impact that this project has had on your business?

The project is ambitious. Few other companies complete end-to-end testing on all code features. ElmoSoft understands the challenge, and their results are easy to analyze and read. In six months, we've covered about 60% of the product of three years of development. This is a massive improvement for our QA team.

How was project management arranged and how effective was it?

Their project management is great. Our tester is autonomous: we send her scenarios, and she works on them efficiently. She knows when to request clarifications. The founder checks up on our progress and confirms that the team is headed in the right direction. He either finds the proper solutions to structural requests or explains why our description can't be matched.

What did you find most impressive about this company?

They understand our goals, and they always confirm that the project is going in the proper direction at the appropriate speed.

Are there any areas for improvement?

Together, we're defining the scenarios, integrating new features, and improving the frontend. In future projects, we may improve the structure for even higher efficiency.

Please describe your company and your position there.

We give education to customers

For what projects/services did your company hire ElmoSoft, and what were your goals?

Our web application was looking a little dated. We also needed backoffice CRM, which has close integration with web application

How did you select ElmoSoft and what were the deciding factors?

I have been comparing to other nearshore development companies, so far ElmoSoft has a straightforward pricing model and they provide good quality of work. 

I compared the following properties 1. Quality / knowledge 2. Price 3. nice/friendly customer service 4. patience

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our web application was looking a little dated. We also needed backoffice CRM, which has close integration with web application.

How many people from the vendor's team worked with you, and what were their positions?

1 Django Developer, 1 Frontend developer, 1 Designer, 1 Project Manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have successfully launched the integration projects and product features to increase conversion rate and captured wider markets. It results in a good retention rate in our user base and increased our clients' satisfactions

Describe their project management style, including communication tools and timelines.

The project manager was very involved

What did you find most impressive or unique about this company?

Quality of work.

Are there any areas for improvement or something they could have done differently?

Everything was good and clear. I am happy with your own input of idea. Nice job Elmosoft, we will definitely work with you again.