Elite Tech IT Consultants

BACKGROUND

Introduce your business and what you do there.

I’m the owner of All Clear Pond Management. We cover anything having to do with water, including building and maintaining koi ponds, fountains, fish stockings, vegetation control, and so on.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elite Tech IT Consultants?

I originally had a basic website just to develop a presence on the internet. It did okay but, after about a year and a half, it started growing and I was curious to see if building a more professional website would help with my SEO.

SOLUTION

What was the scope of their involvement?

Elite Tech IT Consultants started from the base up and worked hand-in-hand with us, including in-person, over the phone, and through emails. Elliot was extremely professional, and he did a really good job. I was impressed with their work.

I know nothing about the technology used; that’s why I searched out for someone to do it for me. I just threw the ball in his court in terms of site features and told him to do whatever he wanted. I had a bit of play in sending pictures and things like that, but there are some cool things in there that I’d never seen before.

There are before-and-after pictures that are actually slides. There’s a line right through the middle, separating the images, and arrows that the customer can click on to slide it over to the right and see the entire before picture, and to the left for the after picture that was matched up.

The site’s still under construction, but that’s mostly my fault. I work seven days a week, and I haven’t had a whole lot of time to send them content. It’s still very basic compared to some of the things we’re working on now, so it’s a work in progress, and Elite Tech IT Consultants continues to maintain it on an as-needed basis.

I also have a Wix setup as part of the current website. Elliot set up the email so that any requests for a quote are sent directly to my phone, so I can call people while on-site. All my clients are surprised at how fast my response rate is on that.

What is the team composition?

There aren’t any other team members that I’m aware of. I’m pretty sure Elliot’s basically spearheaded that project.

How did you come to work with Elite Tech IT Consultants?

It was through word of mouth. I went on Facebook and asked people, and got a couple of references. I called and met with 3–4 different people, and I liked Elliot’s presence the most. He seemed to know what he was talking about, so I decided to go with him.

How much have you invested with them?

The total cost so far has been $5,000–$10,000, or a bit more. My wife deals with the financial parts.

What is the status of this engagement?

I started working with Elite Tech IT Consultants around two years ago. We initially put up a very basic site, and Elliot's continued to add content and make modifications. We make changes every season to keep the site fresh.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They keep me up to date on organic and non-organic traffic. With the verbiage and the keywords that he used, I went from eight to the number one position, in most cases. I know that one of my competitors has paid $10,000–$30,000 over the last 10 years to Google, to be at the top, and they are at the top sometimes. Still, just from the traffic we get and the keywords we use, I’m usually at the very top. I’m extremely impressed and happy with that.

Since we started with a new slate, we’ve gotten reports of multiple hundreds of views, and not just from North Carolina, but from South Carolina, Virginia, and Tennessee. I talked to him 2–3 weeks ago, and the organic number then was 500–600 website clicks.

We’ve gotten 16 new projects from those clicks, in one month. That alone has paid for the entirety of what I’ve put into the project since the beginning.  I would say that our company has doubled, if not even close to tripled in size since I’ve done the website.

How did Elite Tech IT Consultants perform from a project management standpoint?

We communicate through email and texting. Elliot calls me and sends me monthly email reports detailing the traffic on the website. A lot of the time, I’ll just call up to see how the website’s doing, and whether he has any new ideas or updates for it.

What did you find most impressive about them?

It’s Elliot’s character. I can tell from talking to him that he’s a stand-up guy. He’s here to help, not just take the money and put a generic product out there for us.

Are there any areas they could improve?

There aren't any areas for improvement that I’m aware of. He’s done everything I’ve asked him to do and gone above and beyond, coming up with a lot of ideas on his own which were really impressive and definitely helped my page stand out.

Do you have any advice for future clients of theirs?

Clients should be as adaptive as possible in giving him what he needs so that he can do his job properly