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Australian Small Consultancy.

4.8
3 reviews

Elevate is a leading full service creative and strategic communications agency specializing in external and internal communications including change management, public relations, issues and crisis management, brand profiling, reputation management, media relations, digital and social media and corporate event management. With more than 40 years’ combined communications experience, we know what works, what doesn’t, and the steps required to take your brand to the next level. 

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2007
Show all +
Brisbane, Australia
headquarters

Reviews

4.8
3 reviews
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Corporate Management & Awareness Campaigns for Skin Disease Nonprofit

"Overall we have been very happy with their performance with managing projects, communication and expectations."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Elevate Communication provided logo branding, awareness campaign management, corporate membership management, and social media marketing services for a skin disease organization. 

The Reviewer
 
1-10 Employees
 
Brisbane, Australia
Cheryl Talent
President, Eczema Association of Australasia Inc
 
Verified
The Review
Feedback summary: 

Elevate Communications' efforts have been met with positive reception and their branding work has both driven social media traffic and boosted funding for future campaigns. The team presents strong project management acumen and is very easy to work with. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the President of the Eczema Association of Australasia Inc, a non-profit organisation that supports and educates Eczema sufferers and carers, along with the wider community, in all aspects of Eczema and its impact. My role with the Association is to liaise with health professionals, pharmaceutical companies and other organisations to find out the most up-to-date information available and to ensure there is adequate funding for providing services to our members and the public.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elevate Communication?

We hired Elevate Communication to provide us with expertise on logo branding and awareness campaigns, and also to assist us with attracting and managing our many corporate members who help fund our organisation. We only have part time staff at present, none of whom had this type of expertise or the time needed to address these needs. We were struggling to manage our corporate membership on a daily basis and keep up with their requests/membership privileges. We were also having issues regarding logo branding including IP use. Our other lack of expertise was in relation to raising the profile of our organisation in the public arena including utilizing social media. For our organisation it was much more cost effective to hire an outside company who already had staff members with expertise in these areas to work on a retainer basis.

What were your goals for this project?

Our goals were to run campaigns to raise our profile both on social media and in the public generally to increase our family memberships, manage our corporate memberships and attract new corporate members. This would attract more funding via corporate members and enable us to plan and execute more projects such as attending more events, afford more educational information and reach a wider audience.

SOLUTION

How did you select this vendor?

We had previously worked with a company in another State and found it very frustrating because we had difficulty having face-to-face meetings on a regular basis plus having services not locally based. Our Committee decided to find a local company so I looked online and contacted Elevate Communication and another two companies - one based locally and another interstate via email. Elevate responded very promptly, the other local company and the interstate company responded after about a week. I was impressed with the promptness of the response so we set up a meeting which I attended with another committee member with Mel Deacon the Managing Director of Elevate. Every decision for our organisation is decided by our Committee, however we were impressed with the Proposal submitted to us by Elevate after our meeting - both with the work proposed and the cost and we decided to engage them for a year.

Describe the scope of their work in detail.

Elevate Communication were retained to perform the following tasks: - manage and attract corporate members - help increase our family memberships - update our IP contractual obligations and manage IP use - identify areas where we were unknown or needed our profile raised - audit our social media presence and identify needs - look at our previous awareness campaigns and help us run future ones - assist in managing our digital/printed information including our quarterly magazine. The Eczema Association were responsible for providing guidelines for their goals together with existing materials.

What was the team composition?

We had a specific project manager who worked with others on the Elevate team when required. Over time the project manager has changed and some of their team members which resulted in more expertise in different areas on board which was helpful in assisting our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our social media platforms have shown increased traffic and the number of corporate members we now have has also increased. This has resulted in more funding for further campaigns and events which has exceeded our goals and expectations. However, our awareness campaigns, although raising our profile, have shown outcomes which are not as high as expected. Also, our family memberships have not been increased. This was as we expected as the majority of people now find most of the information they need online.

How effective was the workflow between your team and theirs?

Overall we have been very happy with their performance with managing projects, communication and expectations. Every item is presented, agreed upon and scheduled on time. We know exactly what work has been agreed upon and what outcome we may expect. When we have had some negative feedback or disappointment, they have responded positively and swiftly to rectify the problem and are very willing to discuss potential difficult outcomes and try to provide a solution.

What did you find most impressive about this company?

We find the Elevate Communication team very easy to work with - professional and friendly. They continue to impress us with new ideas and strategy outcomes which we can consider and implement. We very much like that they are above board with their pricing and we never have any costing surprises which have not been considered and agreed upon.

Are there any areas for improvement?

We always think there is room for improvement both from our end and theirs. However, overall we are very pleased with the service we have received from our association with Elevate Communication.

4.5
Overall Score Wonderful company to work with - reliable and trustworthy.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Scheduling can be a challenge for most small companies but overall no significant problems.
  • 4.0 Cost
    Value / within estimates
    Affordable and with good value.
  • 4.5 Quality
    Service & deliverables
    Always great quality and usually within appropriate timing.
  • 5.0 NPS
    Willing to refer
    No hesitation in recommending.

Photoshoot & Branding for Business Precinct

"We found working with 'Elevate Communication' an absolute pleasure."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2019
Project summary: 

Elevate Communication conducted a photoshoot along with writing and pitching media content with the aim of connecting job seekers to employers.

The Reviewer
 
1-10 Employees
 
Eight Mile Plains, Queensland Australia
Marcia Edwards
Co-Founder, Indigenous Business Precinct
 
Verified
The Review
Feedback summary: 

The content was published in various news networks, allowing stakeholders to effectively engage with the target audience. Elevate Communication has a seamless collaboration method highlighted by frequent follow-ups. They delivered excellent results within a tight schedule.  

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a co-founder of the 'Indigenous Business Precinct' (IBP). The IBP is a co working facility for Indigenous people to launch and grow their enterprises.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elevate Communication?

We were undertaking our very first project here at the IBP. The project involved job seekers, volunteers, government agencies and Corporates. We aimed to fix walls and re-paint the entire co-working space. With the help of 'Elevate Communication' we were able to spread our story through various media networks and because of that we have been able to build the IBP profile quicker then we could have imagined.

What were your goals for this project?

Our main goal for this project was to get the job seekers (who were interested in painting as a career) a real prospect of employment. Because of the media coverage of the project we several employers make contact and as a result some of the job seekers were offered employment in the painting industry.

SOLUTION

How did you select this vendor?

We heard of 'Elevate Communication' from 'Supply Aus'. From the time we met with 'Elevate Communication' until the completion of the project we were very happy with the level of professionalism and with the overall outcome of the media coverage.

Describe the scope of their work in detail.

We initially communicated with 'Elevate Communication' over email, before meeting in person at the IBP. We spent the best part of the day onsite with 'Elevate Communication' speaking about our job seekers, the project in detail and the IBP in general. 'Elevate Communication' took fantastic photos of the project in action, our founders and the volunteers. They also did a fantastic article on the project which was picked up by 'Courier Mail' and 'National Indigenous Times (NIT), just to name a few.

What was the team composition?

We worked closely with Mark Henderson of 'Elevate Communication' in person and via email.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our job seekers obtained employment as a result of the project itself and the fantastic media coverage that was put together by Mark Henderson of 'Elevate Communication'.

How effective was the workflow between your team and theirs?

We loved meeting with Mark onsite and to discuss the project in detail. Marks follow up communication with us was A+.

What did you find most impressive about this company?

We had a very tight schedule to work to and the team at 'Elevate Communication' were able to work quickly and efficiently which meant our project deadlines were met.

Are there any areas for improvement?

We found working with 'Elevate Communication' an absolute pleasure.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Brand Promotion for Consumer Products Company

"I have found Elevate to be the most real PR firm in my 30 years of senior management."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2016 - June 2018
Project summary: 

Elevate Communication consulted on branding with a focus on building social media awareness. 

The Reviewer
 
11-50 Employees
 
Brisbane, Australia
Adam Williams
CEO, SupplyAus
 
Verified
The Review
Feedback summary: 

All requirements were achieved within the resource constraints. Elevate Communication has excellent relationship-building skills. They are an organized, proactive team. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am General Manager of Sustenhance

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elevate Communication?

To move brand from Rural retail to mainstream retail products.

What were your goals for this project?

Ranging in main Pet channel, Petbarn, Petstock, whilst building social media awareness and activation

SOLUTION

How did you select this vendor?

We researched and interviewed agencies and found them authentic and flexible to work within our restricted capabilities and focus area.

Describe the scope of their work in detail.

After initial selection we commenced an internal working committee with Elevate staff, to develop a measurable and a level of accountability for the project. Elevate was able to assist with developing reporting pipelines back to service our board feedback.

What was the team composition?

It was a mix of senior and management across both businesses, and always felt part of the elevate team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All goal were achieved within timeframe and budget.,

How effective was the workflow between your team and theirs?

The relationship developed has extended to new project and with staff in other businesses.

What did you find most impressive about this company?

Their ability to deliver on what they plan and promise, I have found Elevate to be the most real PR firm in my 30 years of senior management.

Are there any areas for improvement?

As a driver of Indigenous employment and business it would be great to see Elevate offer a trainee role within their system for an Indigenous person.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer