What evidence can you share that demonstrates the impact of the engagement?
Our conference was incredibly successful. We had the highest satisfaction rate of any leadership conference in the world. Their team meets all of our KPIs.
How did Elevate Communication perform from a project management standpoint?
My team built the dashboard with the KPIs, but we’ve worked with Elevate Communication to ensure that we’re working as one team towards the same goal. We see them as an extension of our team.
They have been quick to adapt according to how we also had to adapt due to Coronavirus. The teammate who ran the event set up was absolutely instrumental in making the conference successful.
Kim and the team managed the conference project fantastically. She dealt with our suppliers to get sponsorship, got our internal stakeholders organized, and made sure that our people were registered for the conference.
Josh is absolutely brilliant. He understands the business, even though our organization isn’t easy to wrap one’s head around. I’ve never had a bad experience with anyone they’ve assigned to work on our project.
He manages the PR communications work very well, keeping us informed of where we are at all times. Elevate Communication’s team is very organized, and we meet every fortnight due to COVID-19. Before that, we communicated every week.
Additionally, they provide us with quarterly reports of what they’ve achieved and that helps inform what I’m looking for in my team’s KPI dashboard.
What did you find most impressive about them?
I can rely on Elevate Communication for anything because they’ve got the capabilities. The CEO of our organization’s Australia branch says that Elevate Communication is fantastic. The feedback on them has been brilliant, so we want more.
Are there any areas they could improve?
No, not that I can think of. Anytime I’ve had feedback, I’ve spoken with Mel directly, and the feedback has been implemented very quickly. The team also listens to us.
If I can’t get a hold of Josh, I know there’s a backup. Elevate Communication has never let me down, so I’m happy that I made the switch from a large agency to a boutique agency because they really do care.
Do you have any advice for potential customers?
Even if you’re a multinational company, don’t think you have to go to a large agency to get the best PR and communications support. Boutique agencies give you time and dedication, and they invest in understanding your business in a way that larger agencies often do not.