Can you share any outcomes from the project that demonstrate progress or success?
Our social media platforms have shown increased traffic and the number of corporate members we now have has also increased. This has resulted in more funding for further campaigns and events which has exceeded our goals and expectations. However, our awareness campaigns, although raising our profile, have shown outcomes which are not as high as expected. Also, our family memberships have not been increased. This was as we expected as the majority of people now find most of the information they need online.
How effective was the workflow between your team and theirs?
Overall we have been very happy with their performance with managing projects, communication and expectations. Every item is presented, agreed upon and scheduled on time. We know exactly what work has been agreed upon and what outcome we may expect. When we have had some negative feedback or disappointment, they have responded positively and swiftly to rectify the problem and are very willing to discuss potential difficult outcomes and try to provide a solution.
What did you find most impressive about this company?
We find the Elevate Communication team very easy to work with - professional and friendly. They continue to impress us with new ideas and strategy outcomes which we can consider and implement. We very much like that they are above board with their pricing and we never have any costing surprises which have not been considered and agreed upon.
Are there any areas for improvement?
We always think there is room for improvement both from our end and theirs. However, overall we are very pleased with the service we have received from our association with Elevate Communication.