Digital Strategy UX/UI Design Web Design Web Development
Confidential
Jan. - Aug. 2022

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were willing to work outside of the box and accommodate solutions that work for our members."

Mar 2, 2023

Director of Communications, Aging Services Association

Libbie Chapuran

Other industries
Saint Paul, Minnesota
11-50 Employees
Online Review
Verified

Electric Citizen redesigned the website of an aging services association and implemented it into their existing platform. They worked on the site's UX, content strategy, and technical architecture.

Electric Citizen completed the website redesign on time and within budget. Their team conducted UX research and worked outside the box to accommodate solutions better suited for the client's members. Moreover, they communicated via email and kept the project on track while remaining flexible.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Communications of an aging services association

Describe what your company does in a single sentence.

We are an association for older adult service providers, including nursing homes, assisted living settings, and adult day services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Electric Citizen to accomplish?

Increase ease of navigation
Provide member resources
Realign website with brand

SOLUTION

How did you find Electric Citizen?

Online Search

Why did you select Electric Citizen over others?

Close to my geographic location
Great culture fit
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Electric Citizen created a new site design and apply it to our existing site, while maintaining existing functionality and data integrations. The project included a robust strategy and analysis phase, where they worked with us to develop content strategy, business goals, technical architecture, user experience, and digital marketing practices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Electric Citizen kept the project on track with some flexibility. They met our goals on time and on budget.

What was your primary form of communication with Electric Citizen?

Virtual Meeting
Email
Messaging App

What did you find most impressive or unique about this company?

They were willing to work outside of the box and accommodate solutions that work for our members. The UX research on the strategy on the front end gave us a website that is tailored to our needs and the needs of our Association.

Are there any areas for improvement or something {provider_name} could have done differently?

During our project, we worked with three different PMs. It wasn't ideal, but the team did a great job compensating for the personnel changes.

RATINGS

5.0

Electric Citizen

Strategy, Web Development, UX and Design, Support

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