Strategy, Web Development, UX and Design, Support

Electric Citizen crafts beautiful and effective websites for nonprofits, higher ed, government, science, research, arts and culture. Sites built to power your cause and increase engagement.

 

Strategy and analysis, UX and design, web development, and ongoing support and training. Experienced team in open-source tools such as Drupal, WordPress, and Gatsby.

 
$25,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2012
Show all +
Minneapolis, MN
headquarters
  • 4306 Bryant Avenue South
    Minneapolis, MN 55409
    United States

Portfolio

Key clients: 

University of Minnesota Graywolf Press State of Minnesota Wilder Foundation Mayo Clinic Minneapolis College Center for Victims of Torture American Swedish Institute MN Legal Services State University of Wisconsin

MN Department of Revenue Image

MN Department of Revenue

Redesign of major state agency. Migrate from Sharepoint to Drupal 8

LawHelpMN Image

LawHelpMN

Redesign of statewide legal aid service. Built in Drupal 8, with React.js online guide

Graywolf Press Image

Graywolf Press

Redesign of renowned publisher site. Plan, redesign and migrate from Drupal 7 to Drupal 8

Wilder Foundation Image

Wilder Foundation

Redesign of a major nonprofit

Minneapolis College Image

Minneapolis College

Redesign of large urban college, migrate to Drupal 8.

American Swedish Institute Image

American Swedish Institute

Redesign of popular national museum

UMN Law School Image

UMN Law School

Redesign of major university law school

UMN Morris Image

UMN Morris

Redesign of campus site

Reviews

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Drupal 8 Website for Child-Care Development Organization

"Even though our industry wasn’t their area of expertise, they worked hard to learn about our clientele’s needs."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Feb. 2018
Project summary: 

Electric Citizen provided development support to help improve an outdated website. They helped migrate all existing data and resources to a Drupal 8 platform and integrated new features. 

The Reviewer
 
11 - 50 Employees
 
Minnetonka, Minnesota
Kimberly Harmon
Outreach & Engagement Mgr, Center for Inclusive Child Care
 
Verified
The Review
Feedback summary: 

The services increased the overall usability of the new site, satisfying the client and their user’s needs. Electric Citizen was an effective partner, going the extra mile to understand the industry and create the most functional features. Customers can expect a personable, skilled partner. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the outreach and engagement manager for the Center for Inclusive Child Care. We provide relationship-based professional development to child-care providers throughout Minnesota. We also have a vast online resource library for parents and providers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Electric Citizen?

We hired Electric Citizen to redevelop our website. It had been between 12–15 years since we did any work on it, so it was very outdated. It wasn’t user-friendly and didn’t have many search capabilities. Our goal with Electric Citizen was to migrate our data and information to a new platform.

SOLUTION

What was the scope of their involvement?

Electric Citizen seamlessly integrated our data to the new Drupal 8 site. They migrated all of our resources for our library and everything is now searchable by keywords or topics. Their team added new intuitive and user-friendly features for our audience.

What is the team composition?

There were about four people that we primarily worked with. One person served as a project lead, communicating between our teams and delivering our feedback. We also worked closely with a couple of designers and developers.

How did you come to work with Electric Citizen?

Because of where the funding was coming from, we had to obtain three bids. Electric Citizen came recommended to us by a technical partner who researched local sites based on Drupal. We interviewed them and selected their team for the project. 

How much have you invested with them?

The project ran from June 2017–February 2018. 

What is the status of this engagement?

We spent around $85,000 on the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Now, the ease of searchability on our website is great. On my end, I’m able to add plenty of resources to the site and add quality content to the site. For example, now we’re able to embed videos, forms, surveys, etc. that we didn’t have before.

How did Electric Citizen perform from a project management standpoint?

We primarily spoke through email, but I certainly had a lot of calls with their project manager. She was great about doing weekly or monthly check-ins to let us know about their progress. We had a few meetings at their office where the project manager would do a peer review of our site with our staff. Overall, they were excellent.

What did you find most impressive about them?

Even though our industry wasn’t their area of expertise, they worked hard to learn about our clientele’s needs. They put a lot of effort into making a user-friendly experience. 

Are there any areas they could improve?

We had a very positive experience, so there’s nothing I can think of to improve. 

Do you have any advice for potential customers?

Having one person as a point of contact between the two teams is key. It’s helpful to have a project manager relaying information; it was very effective for us. 

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Updated Website for Department of State Government

“They're very responsive to our requests, very knowledgeable in the subject matter, and easy to work with.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2018 - Jan. 2019
Project summary: 

Electric Citizen helped update a website for a state department of revenue. They migrated content from an existing SharePoint site to a new Drupal site, and oversaw design, backend work, and theming.

The Reviewer
 
10,000+ Employee
 
Minneapolis, Minnesota
IT Services, State of Minnesota
 
Verified
The Review
Feedback summary: 

The results are positive, and Electric Citizen was communicative and helpful throughout the process. They work quickly, and they put high-level team members on important tasks.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for the state of Minnesota in our Department of Revenue. We process state taxes and other tasks as mandated by our state legislature.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Electric Citizen?

We wanted to update our website to be more mainstream, responsive, and ADA compliant. We liked the features available in Drupal and wanted to work with an agency that could help us.

SOLUTION

What was the scope of their involvement?

They helped us migrate from our old website to our new site. We moved all our documents and content from a SharePoint website. They devised new content types that would work better in Drupal and made sure the process ran smoothly. We had to resolve some difficult tasks, and they did all the design, backend work, and theming.

What is the team composition?

During the project, we worked with a team of five or six. The levels and team size varied according to the need. On average, we worked with two developers and a project manager, and we also worked closely with two or three top-level individuals.

How did you come to work with Electric Citizen?

They're a preferred agency of the service provider we chose. They were a recommended partner for our region. After we interviewed a list of five companies, we chose Electric Citizen.

How much have you invested with them?

They were subcontracted for the majority of the project, but I believe their cost ran around $180,000. After the initial migration was complete, we contacted them independently to help with maintenance and support. We've spent about $50,000 on the support portion.

What is the status of this engagement?

The project started in July 2018 and ended in January 2019. We still work with them on a support basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our whole company and our upper management were very happy with the results.

How did Electric Citizen perform from a project management standpoint?

We used to communicate through Slack, but now we communicate through their ticketing system. We also use email and phone.

What did you find most impressive about them?

They're very responsive to our requests, very knowledgeable in the subject matter, and easy to work with.

Are there any areas they could improve?

They could hire more employees. A bigger team might help them satisfy our needs quicker, but I'm sure there are restrictions I'm not aware of. They do get the job done as quickly as we need, and sometimes faster.

Do you have any advice for potential customers?

Have a technical go-between. It can be difficult for non-technical people to stay on the same page with experts, and an advocate would smooth any communication issues.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've recommended them to a number of other agencies.

Website Redesign & Dev for Legal Services Resource

“They were really up to date on designs and knew how to create a stable, trustworthy site.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2017 - Feb. 2019
Project summary: 

Electric Citizen redesigned an existing site for a legal aid company. Along with conducting user testing and supporting the launch, they created a web app and database to enable more on-site resources 

The Reviewer
 
51 - 200 Employees
 
Minneapolis, Minnesota
Jenny Singleton
Program Manager, Mid-Minnesota Legal Aid
 
Verified
The Review
Feedback summary: 

The business’ traffic has increased by over 50% in the months following the launch of the redesign. Electric Citizen’s efforts satisfied the client, leading to future work between the teams. Their ability to manage the workload efficiently and learn new skills throughout was impressive. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the program manager at Mid-Minnesota Legal Aid. we’re an organization that works with legal aid organizations in Minnesota.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Electric Citizen?

We wanted to redesign our statewide legal information website. Our goal was to move it from a proprietary platform to an open-source Drupal and update it with additional functionalities, including a web app. The second part of the project included creating a database within the website for our users to view legal services organizations. 

SOLUTION

What was the scope of their involvement?

The project began with a discovery phase in which we knocked out the architecture for the new site. We made sure the functionalities would all work within the database and web app. Once we established these aspects, we moved into design, thinking about the look and feel of the site. 

From there, after the redesign of the site was completed on Drupal 8, we began focusing on the new database. They helped us create it so our program staff can edit their profiles and manage their listings. We ran user-testing on the database with our program partners, migrated the information to it, and got it up and running. For the web app, we went through a similar process with multiple rounds of public user-testing, several feedback sessions, and launched it along with the site. 

What is the team composition?

We worked with Dan (CEO & Creative Director, Electric Citizen) and Tim (Co-Founder & Technical Director, Electric Citizen). Their lead design and lead programmer supported us, along with a project manager. They were our three main points of contact, keeping the project running smoothly. 

How did you come to work with Electric Citizen?

We sent out an RFP for Drupal vendors both local in Minnesota and nationally. Electric Citizen seemed to understand the project best and came in at a very reasonable price, which were our two goals in finding a team. 

How much have you invested with them?

The contract cost of the core project was $170,000, and we had additional projects with them for smaller pieces. 

What is the status of this engagement?

We worked together on this project from November 2017–February 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For each month since we’ve launched, our website traffic has increased by at least 50%, based on Google Analytics. A significant amount of new people have found our platform, so it’s been impactful. 

How did Electric Citizen perform from a project management standpoint?

They were great in terms of project management. Our project manager was really skilled in communicating and keeping the project organized. She gave us weekly or bi-weekly updates on their progress, depending on the needs of the given task. We always knew which tasks had been handled and what was left to be accomplished, which was really helpful.

What did you find most impressive about them?

Although they’re experts in Drupal, they hadn’t done a project similar to ours with Drupal 8, so they took initiative to learn about it from a third party. They were really up to date on designs and knew how to create a stable, trustworthy site. The platform was easy to navigate and looked great, which is what we wanted. 

Are there any areas they could improve?

In the beginning, the project manager left, so it was a little choppy while they looked for a replacement. However, we’ve been really satisfied and have continued to engage with them for other projects. 

Do you have any advice for potential customers?

Just like any other development project, make sure your understanding of the project is clear. Spend more time on the discovery phase than you think you’ll need to make sure everyone is on the same page. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer