Can you share any outcomes from the project that demonstrate progress or success?
We've come to rely heavily on Electric in our onboarding and offboarding processes.
They've streamlined new user set ups according to company preferences/configurations and helped us stay on top of swiftly removing access/licenses in offboarding which helps us from both a financial and security standpoint.
How effective was the workflow between your team and theirs?
Between our great customer success manager, the dependable Help Desk (through Slack), the ever-expanding realm of Turbine (online admin portal), and the onsite, ad-hoc technician support -- my company's needs are met.
What did you find most impressive about this company?
I truly how user-oriented Electric has remained throughout our entire relationship. Electric is constantly evolving and improving and that is thanks to their value of customer feedback throughout the partnership.
Between surveys, bi-annual meetings, etc Electric is constantly asking and actively listening to our feedback and suggestions!
Are there any areas for improvement?
We'd like more saas applications to be supported but understand why some cannot be due to data security.
Also the response time and style of communication can vary greatly when slacking the Help Desk but over the past 9 months Electric has worked to improve backend ticket routing and efficiency and I have noticed their improvements