Electric. IT, Simplified

Electric is reinventing how businesses manage their IT. Providing real-time IT support to 20,000 users and centralized IT management to over 300 customers, Electric offers companies a 70% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.

 
$1,000+
 
Undisclosed
 
50 - 249
 Founded
2016
Show all +
New York, NY
headquarters

Portfolio

Key clients: 
Resy, Joor, Eatclub, Anchor Worldwide, Mercari, NEWHOUSE, Overstreet Associates; we support over 300 clients and 20,000 users.
Turbine: Single view of your company’s IT health with recommendations Image

Turbine: Single view of your company’s IT health with recommendations

Your company’s IT Scorecard allows you to easily digest key information about your IT health, empowering technical and non-technical users to make well-informed and proactive IT decisions.

Real-time Support Image

Real-time Support

With a response time of 10 minutes or less, Electric’s chat-based support model has no limit on ticket submissions, encouraging end-users to request more and research less.

Key features:

  • Day-to-Day IT Troubleshooting
  • SysAdmin Support
  • Request
Approval
  • IT Infrastructure Visibility
  • IT Helpdesk Feedback Image

    IT Helpdesk Feedback

    A real quote from our helpdesk; we guarantee a 10 minute response time

    Why Leading Companies Choose Electric as their IT Solution

    Learn why 300 companies and 20,000 users trust Electric to be their IT provider.

    Device & Inventory Management Image

    Device & Inventory Management

    Electric partners with industry-leading mobile device management (MDM) software for Mac and PC shops alike to give our customers full visibility into their devices' health and enforce security policies.

    Key features:

    • Automated device provisioning & de-provisioning
    • Device security standardization
    roll-out
  • Real-time visibility into device health
  • Network & Server Management Image

    Network & Server Management

    With unmatched visibility and efficiency, Electric manages your entire network and servers remotely, eliminating the cost and complexity of traditional on-site support.

    Key features:

    • Infrastructure audit & assessment
    • Proactive network monitoring
  • Remote troubleshooting
  • Application & Cloud Management Image

    Application & Cloud Management

    More software and cloud drives means more user management and permission requests. Electric handles these requests so you can stop seeing these tools as a burden and get back to using them to drive your business forward.

    Key features:

    • Software provisioning & permissions
    • Cloud drive organization & policy
    configuration
  • Visibility & management inside the Electric Platform
  • Employee On/Offboarding Image

    Employee On/Offboarding

    Through our proprietary technology, Electric handles the necessary hardware, access, and credential management tasks involved with any upcoming onboardings and offboardings.

    Key features:

    • Streamlined request submission
    • Centralized tracking & management
  • Device procurement & provisioning
  • Procurement & Provisioning Image

    Procurement & Provisioning

    By partnering with Apple Business and CDW, Electric is able to procure devices on your behalf, while managing unexpected shipping issues and providing you with pre-negotiated rates. Our in-house experts also take care of all repairs, allowing you to repurpose existing devices.

    Key features:

    • Procurement
  • Provisioning
  • Quick & seamless request process
  • Security Image

    Security

    Whether you're facing SOC 2 compliance or need to roll out security policies that enforce FileVault organization-wide, Electric helps support and guide organizations toward meeting their business's most important requirements, all with a full audit trail of activity.

    • Enforce organization-wide security policies
    • Improve
    auditing practices
  • World-class security and compliance partners
  • Strategic Projects Image

    Strategic Projects

    From office moves to migrating on-site servers to the cloud, Electric helps businesses carry out strategic projects that impact their bottom line. From full-fledged project management to additional support for internal teams, Electric is always standing by.

    Key features:

    • Fully dedicated project management team
  • Projects done at cost without the hidden fees
  • Expert insights and recommendations
  • Reviews

    Sort by

    Remote IT Support for Commercial Real Estate Software Firm

    "We've come to rely heavily on Electric in our onboarding and offboarding processes."

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    3.5
    Willing to refer: 
    4.5
    The Project
     
    Confidential
     
    Dec. 2019 - Dec. 2020
    Project summary: 

    A commercial real estate software company needed hardware and software support to sustain their expansion. They hired Electric to provide those services.

    The Reviewer
     
    51-200 Employees
     
    New York, New York
    Community Manager & Exec. Assistant to CEO, Reonomy
     
    Verified
    The Review
    Feedback summary: 

    The company was most impressed by every facet of the team's support system, from their customer success manager, the Help Desk, the online admin portal, and the onsite, ad-hoc technician support. The communocation from the team was also good.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Commercial real estate software company with 140 employees based out of NYC-- I'm the Office Manager.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Electric?

    As our team rapidly expanded, IT support could no longer live within one individual (and one without much IT experience). We needed hardware and software support as well onsite technician help.

    What were your goals for this project?

    Instead of hiring a dedicated IT person, the office manager could work in conjunction with Electric for IT support for basic team needs, onboarding/offboarding checklists, and for network oversight/assistance.

    SOLUTION

    How did you select Electric?

    I know we were referred to Electric from a past employee but I was not part of the section process. I became a primary admin in the partnership as soon as we signed though.

    Describe the project in detail.

    Assist hiring managers and the office manager for a variety of IT support including basic team needs (hardware procurement, software licensing, troubleshooting, etc), executing onboarding/offboarding checklists, and for network monitoring.

    What was the team composition?

    We had an onboarding/implementation rep (Becky) and then following onboarding we were assigned our Client Success Manager (Justin).

    Since Justin was new to the role/company we had a senior CSM for the first few months for additional oversight/assistance. We also have a dedicated "Projects" rep (Brittany) as well as Help Desk support (ticket routing through Slack)

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    We've come to rely heavily on Electric in our onboarding and offboarding processes.

    They've streamlined new user set ups according to company preferences/configurations and helped us stay on top of swiftly removing access/licenses in offboarding which helps us from both a financial and security standpoint.

    How effective was the workflow between your team and theirs?

    Between our great customer success manager, the dependable Help Desk (through Slack), the ever-expanding realm of Turbine (online admin portal), and the onsite, ad-hoc technician support -- my company's needs are met.

    What did you find most impressive about this company?

    I truly how user-oriented Electric has remained throughout our entire relationship. Electric is constantly evolving and improving and that is thanks to their value of customer feedback throughout the partnership.

    Between surveys, bi-annual meetings, etc Electric is constantly asking and actively listening to our feedback and suggestions!

    Are there any areas for improvement?

    We'd like more saas applications to be supported but understand why some cannot be due to data security.

    Also the response time and style of communication can vary greatly when slacking the Help Desk but over the past 9 months Electric has worked to improve backend ticket routing and efficiency and I have noticed their improvements

    4.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 3.5 Cost
      Value / within estimates
      Pricey
    • 4.0 Quality
      Service & deliverables
    • 4.5 NPS
      Willing to refer