SEO Services for Tourism Company
- Less than $10,000
- Jan. - Mar. 2022
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"He was able to answer all my questions, provide feedback, and improve my understanding of the process."
- Hospitality & leisure
- Poland
- 1-10 Employees
- Online Review
- Verified
Ekspert SEO Karol Kwiatkowski provided SEO services for a tourism company. The team's goal was to improve the search results position and visibility of the client's website.
The client was happy with Ekspert SEO Karol Kwiatkowski's work; they overcame challenges, answered the client's questions, and explained the process thoroughly. The team provided a custom user panel for project management and communication. Their commitment to delivering results stood out. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Introduce your business and what you do there.
I am the owner of Biebrza24.pl. It is a family business that has been operating on the market since 1999. We provide tourist services in the Biebrza National Park.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Ekspert SEO Karol Kwiatkowski?
I commissioned Ekspert SEO Karol Kwiatkowski to position and improve visibility in the search results of my website www.biebrza24.pl
SOLUTION
What was the scope of their involvement?
In the end, I cannot say anything negative about his involvement. We were able to sort out and fix all te problems. Karol was involved in the process and was able to assure me that I know the process, understand all the elements, and am aware of the next steps.
What is the team dynamic?
In terms of dynamics, everything was fixed and was great. First and foremost, I was given a custom-tailored user panel that gathered all the knowledge I needed to push the project forward. It also serves as a communication platform, to-do list, and file-transferring system.
How did you come to work with Ekspert SEO Karol Kwiatkowski?
Karol was recommended to me by a family member.
How much have you invested with them?
We invested around 4k PLN.
What is the status of this engagement?
We have now successfully completed the engagement with no outstanding elements.
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
We had some ups and downs. Now I am pleased to inform you that all those elements have been resolved and I can state that I can once again fully recommend Karol Kwiatkowski as an SEO Expert.
How did Ekspert SEO Karol Kwiatkowski address the challenges that arose?
Karol was able to address the challenges, he was able to answer all my questions, provide feedback, and improve my understanding of the process.
Describe the impact this engagement has had on your business.
Karol was committed and delivered all the answers that I needed to push forward my SEO efforts.
How was project management handled?
After the difficult part that arouse in our business relations, Karol was able to sort everything out and I can gladly say that we are now cooperating on very good terms. Many problems arose due to the mistakes that we made, but we moved on. I would say that we have an even better business relationship than beforehand. One might say that what crashed down was brought back stronger.
Is there anything that the vendor did well or that you would consider a strength?
Karol was able to set things straight, he proved that he was able to handle a difficult situation with a demanding client.
In what specific areas can they improve?
I don’t think that there is anything to improve.
What advice do you have for clients with similar needs to yours?
I am 100% certain that you can work with Karol.
UPDATED REVIEW
This review was published on January 1, 2023.
Piotr Siebiedziński
Owner, Biebrza24.pl
Hospitality & Leisure
1-10 Employees
Poland
Less than $10,000
Jan 2022 - Mar 2022
Project Summary
Ekspert SEO Karol Kwiatkowski was hired to provide SEO services to a tourism company. Their goal was to improve the client's online positioning and visibility using the company description the client provided.
Feedback Summary
Ekspert SEO Karol Kwiatkowski failed to complete the project they were contracted to do and cut off communication a month ahead of schedule. Their team focused on site analysis, leading to no change in site positioning. They failed to provide regular SEO reports; overall, they communicated poorly.
This review is an update by the client company. The original content is located below the new review.
BACKGROUND
Introduce your business and what you do there.
I am the owner of Biebrza24.pl. It is a family business that has been operating on the market since 1999. We provide tourist services in the Biebrza National Park.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Ekspert SEO Karol Kwiatkowski?
I commissioned Kwiatkowski to position and improve visibility in the search results of my website www.biebrza24.pl
SOLUTION
What was the scope of their involvement?
Prior to signing the contract, the scope of involvement was unreserved. It was obvious that Kwiatkowski was trying very hard.
What is the team dynamic?
I did not feel too much involvement in the work on my website, but only after signing the contract.
How did you come to work with Ekspert SEO Karol Kwiatkowski?
Kwiatkowski is my cousin's friend with whom he studied. My cousin asked me to give Kwiatkowski a positive opinion on your website. I shared with Kwiatkowski my profile on https://www.linkedin.com/ and Kwiatkowski wrote himself a positive opinion as he wanted in English. As soon as the opinion was written, I decided that I would use his services and commissioned him to position my website and it was my mistake.
How much have you invested with them?
Even before signing the contract, I invested a lot of my time to present Kwiatkowski my expectations and tell him in detail about my company, so that he would know how to properly approach the positioning of my website. The monetary costs I incurred were = PLN 4,190
What is the status of this engagement?
Kwiatkowski was supposed to work on my website for 4 months. After 3 months, he broke off with me without informing me, neither by phone nor by e-mail. The invoices he issued me were paid regularly to his bank account.
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
Before signing the contract, the commitment and fight for the potential client was visible. After signing the contract, he tried to work there for 2 months. After that, I didn't notice any involvement. I tried to contact him by phone, but he did not answer and did not call me back.
SEO expert Karol Kwiatkowski failed to complete the project. Promised a lot and did almost nothing. We agreed that he would work 10 hours a month for 4 months. After 3 months, he ended his cooperation with me without informing me at all. During these 3 months, he focused only on analyzes that did not increase the page's position at all. He charged me money for a sponsored link and didn't add that link at all. In this way, he tried to deceive me or extort extra money.
Only after my intervention did he return the money for the unplaced link. If I hadn't reminded myself, the money probably wouldn't have come back to me. Doesn't always answer the phone and doesn't call the customer back. He signs contracts that he does not fulfill. He asks his friends to add positive opinions to your website, where these friends have not used his services at all and have no grounds to leave a credible and true opinion. I am disappointed with the cooperation with Karol Kwiatkowski.
How did Ekspert SEO Karol Kwiatkowski address the challenges that arose?
Before signing the contract, he promised a lot and had a lot of ideas on how to improve the position of my website in search results. He was supposed to work on my website for 4 months, 10 hours a month. After less than 3 months, he quit his job completely without informing me in any way.
Describe the impact this engagement has had on your business.
I haven't noticed any commitment on his part, as well as an improvement in the visibility of my website in search results for the period when he was supposed to work on it.
How was project management handled?
Very poorly. In the first month I received an e-mail report and the scope of work that Kwiatkowski had done on my website. I didn't get any reports for the next few months. It was only when I asked for it that he sent it to me by e-mail.
Is there anything that the vendor did well or that you would consider a strength?
The strong point was definitely keeping an eye on his settlements so that the invoice would reach me on time.
Before signing the contract, the fight for a potential client. Once the contract was signed, his involvement in the project and work fell to the second plan.
In what specific areas can they improve?
In fulfilling contracts and what is agreed not only by e-mail, but also by phone.
To answer the phone, and if he can't talk at the moment, he should call customers back in his free time. More commitment to work and to see its effects.
What advice do you have for clients with similar needs to yours?
My needs were not excessive. Kwiatkowski did not meet them and did nothing that would make me happy. My advice is not to use Kwiatkowski's services.
Star Ratings
Overall rating: 1
Quality: 1
Cost: 1
Schedule: 1
This review was published on March 7, 2022.
Piotr Siebiedziński
Owner, Biebrza24.pl
Hospitality & Leisure
1-10 Employees
Poland
Less than $10,000
Jan 2022 - Ongoing
Project summary
Ekspert SEO Karol Kwiatowski has provided SEO services for an agro-tourism company. The team manages the client's online visibility and traffic in order to improve ranking and get the target audience.
Feedback summary
Ekspert SEO Karol Kwiatowski has worked closely with the client to understand their needs and create a solution for improving page rank. The team has been approachable and communicative to provide progress updates throughout the workflow. They are professional, knowledgeable, and hardworking.
BACKGROUND
Please describe your company and your position there.
We are an agrotourism farm, located at the bank of the Biebrza river in the Podlasie region of Poland. We offer our guests a whole range of services - various forms of accommodation, rafting as well as catering services. We are a family business and I am currently working as the head of it.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Ekspert SEO Karol Kwiatkowski, and what were your goals?
Since our website is the primary source of reservations, we need to maintain steady visibility and traffic. People from the whole country should be able to find us and book a reservation. We wanted to find further areas to improve so that we could rank better and get more guests.
SOLUTION
How did you select Ekspert SEO Karol Kwiatkowski and what were the deciding factors?
The vendor was recommended by a friend. Before deciding on launching our cooperation, we had a discussion about our company and our long and short-term goals. What makes Karol stand out from the competition is the fact that he dug deeper than most agencies that we’ve worked with before. We were working directly with Karol, who was responsible for helping us in terms of SEO.
Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.
Karol works very fast and according to a plan. First, he learned about us then created an easy-to-digest plan for making our website rank better. When it comes to describing his style of communication, I would say that it is very open, patient, and full of knowledge. On more than one occasion Karol made sure that we understood the different aspects of SEO and their impact on our business.
How many people from the Ekspert SEO Karol Kwiatkowski team worked with you, and what were their positions?
We worked directly with Karol.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Karol works very fast and according to a plan. First, he learned about us then created an easy-to-digest plan for making our website rank better.
Describe their project management style, including communication tools and timeliness.
Karol has a very open approach. The team likes to keep in touch with us and makes sure that we are always up to date with the process. We communicate by e-mail, phone and video calls.
What did you find most impressive or unique about this company?
Karol is very professional and full of knowledge in terms of running a successful online business. What is more important is the fact, that he lives and breathes SEO and puts all that effort into improving our rankings and traffic
Are there any areas for improvement or something they could have done differently?
No, everything worked great.
RATINGS
Overall rating: 5 Karol is a fantastic partner for any business that is serious about SEO.
Quality: 5 The quality of work was excellent. The SEO results were achieved.
Cost: 5 Overall, the cost of Karol’s consulting was very competitive.
Schedule: 5 We had no problem with scheduling. The deadlines were kept.
Willing to refer: 5 I can confidently recommend Karol to anyone who wants a reputable SEO consultant.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
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Cost
5.0Value / within estimates
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Willing to Refer
5.0NPS