How have you judged their performance? Are there any success metrics you could share?
They’ve been reliable in executing their deliverables. We track an excel sheet that serves as a roadmap of estimated hours and sprints. Our requirements are very stringent, and we held them to very high expectations in terms of quality assurance. Over time, their performance has increased, and they’re able to give us better estimates of their progress. We’re pretty much on track, currently.
How did Ekreative perform from a project management standpoint?
They’ve been great; the project manager is very attentive, and we’re in constant communication via Slack or Skype. We utilize different communication channels for different solutions. We even chat directly with the developers. There’s always someone that’s accessible, which we really appreciate.
What did you find most impressive about them?
We’ve worked with other outsourcing agencies, and I’d say that Ekreative has been more reliable than them. They’re more attentive to detail. While agencies aren’t perfect options because there’s something inevitably lost in the back-and-forth communications, I feel that they take responsibility for the project and are very trustworthy.
Sometimes, they’ll work over their hours, beyond what’s stipulated in their contract. That level of commitment is something we appreciate.
Are there any areas they could improve?
There’s always room for improvement, but we give them credit for keeping up with us despite our taxing requirements.
Do you have any advice for potential customers?
Start out with smaller builds. Test out a general concept first, before trying to build out a huge feature set. It’s better to take on a project step-by-step.