eJumpDigital

BACKGROUND

Please describe your company and your position there.

I am PR Manager in a communication agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eJumpDigital, and what were your goals?

We needed a new website for one of the agency clients and we hired eJump to create, design and maintain the website functionalities. The website also has an e-commerce area.

SOLUTION

How did you select this vendor and what were the deciding factors?

We knew eJump team from a previous project and we asked them to send us an offer. We knew they are very professional and that can handle our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After multiple meetings, they delivered us a WordPress site with an e-commerce area, where the client is selling access tickets and different merchandise items. The website also has a chat box connected with Messenger and Facebook.

How many people from the vendor's team worked with you, and what were their positions?

We have 2 persons of contact for the major subjects and one man working from behind the scenes and implementing our requests.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results in traffic and selling not only met our expectations but also exceeded our expectations.

Describe their project management style, including communication tools and timeliness.

We had weekly calls and online meetings where we discussed all the tasks and project steps. They explained it very nicely to us all the process. We also worked in Asana in order to keep up with the project tasks and to get organized.

What did you find most impressive or unique about this company?

We never worked with WordPress before and they took the time to explain to us very friendly every step. They also explain all the plug-ins that were necessary to use and why.

Are there any areas for improvement or something they could have done differently?

They respond very quickly to any request we have and continue to help us with everything.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager at a transportation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eJumpDigital?

We needed to accelerate the development of our mobile apps to reduce the administrative effort and to have a better way of working for our customer support.

SOLUTION

What was the scope of their involvement?

We've been working with eJumpDigital on iOS and Android mobile app development; the app's purpose is to add transportation requests for different types of cars. Each user or general manager who wants to place an order from an existing account site can use it and add transportation requests, airport transfers, or local and city transfers. 

What is the team composition?

We've been working with a project manager and a development team.

How did you come to work with eJumpDigital?

We’ve worked with them for more than 10 years now. Our company had a unique relationship with them on other services in the past. As soon as we moved in this direction, the cooperation happened naturally.

How much have you invested with them?

We've spent around $30,000 with them so far.

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since it’s been such a long partnership, they feel like they’re part of our company. Also, their understanding of our requests and way of work is very high; it’s very easy for us to challenge them, but they always meet our expectations.

They delivered the mobile app in less than four months, and we have very good feedback from our customers regarding the UX.

How did eJumpDigital perform from a project management standpoint?

The project manager uses a disciplined approach to drive the team to produce quality results, which is important. In addition, we have daily standup meetings and demonstrations every two weeks, and if needed, they show us the progress sooner. Regarding communication, we can interact with them very easily; we use Asana and Google Meet.

What did you find most impressive about them?

I like their approach to understanding the services we want to have. They feel like they’re part of our company because they know our expectations very well.

Are there any areas they could improve?

I don't think there's anything they can improve on — they’re solution-oriented, and I can’t complain about them.

Do you have any advice for potential customers?

Engage with them; as soon as they say yes to a project, you know it will be according to your expectations. They have a clear vision from the start, and they understand how to develop the best solution.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Portulans Institute, a Washington DC-based non-profit, which mission includes:

• To develop cross-community knowledge and dialogue on how people, technology and innovation contribute to sustainable and inclusive growth.
• To inform policy-makers, by producing independent, rigorous metrics and data-based research.
• To collaborate with private sector leaders in driving a business agenda that invests in people, technology and innovation for a prosperous common future.
• To host and co-organize events and conferences on the above isues affecting human-centric sustainable economic prosperity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eJump Media?

Portulans Institute was recently founded by 2 colleagues and myself. eJump was hired to develop our main organizational site and the site of our first report, which for over a decade had been published by the Wolrd Economic Forum.

What were your goals for this project?

To set our work apart from other think tanks in DC by achieving a user-friendly and helpful website to the global policy community focused on ICT impact. Be published by mid-December setting a tight deadline for the whole team, especially because various pieces were being created at the same time by my team.

SOLUTION

How did you select this vendor?

Through 99Designs

Describe the project in detail.

Two websites: www.portulansinstitute.org and www.networkreadinessindex.org

What was the team composition?

From my side it was myself, making sure my 2-partners were in the loop, and our data scientist who needed to support content production for the sites. From eJump Media, there were at least 4 people. My main contact was Raluca Stegaroiu, with support from Bogdan Chis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They made me look good in front of my senior partners. Even under a lot of pressure, I felt confident the projects were being executed with very high standards. I felt supported every step of the way and we were able to launch both websites on the deadlines.

The websites were really well received by our target audience, and eJump supported me after delivering the websites in making some updates needed.

How effective was the workflow between your team and theirs?

The project manager assigned for our 2 websites projects was incredibly professional, communicative and organized. She was flexible and patient, working with me through a complicated process where lots of content pieces were being produced at the same time eJump had to develop the sites under tight launch deadlines.

They were available and good-humored in odd hours (we had 7 hours time difference) and went above and beyond my expectations regarding communication clarity and time.

What did you find most impressive about this company?

Their professionalism, high standards and the feeling that your success is their success. Great partnering work!

Are there any areas for improvement?

Potentially use dropbox and not 99Designs for archive exchange. But at the end of the day, all communications were wonderful and effective.

BACKGROUND

Introduce your business and what you do there.

I’m the assistant manager at Implement 24Software, a software solutions company. We provide software development and infrastructure services on premise or cloud-based. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eJump Media?

Our team was in charge of the backend development for a big client, which was a cloud-based end-to-end fuel management platform for the shipping industry. We needed a simple, seamless UX and help with frontend development.

SOLUTION

What was the scope of their involvement?

They help us with frontend development. The platform is designed to offer access to real-time data, analytics and report tools, and to help buyers manage the entire procurement cycle for quick decision making.

Backend integrations and features have been built by our in-house team, then eJump Media developers are in charge of building a rich interface that can connect them. They also work on data visualization that are education tools, using jQuery, Node, and Angular.js, and take care of the ongoing maintenance.

What is the team composition?

They assigned 3-4 developers to work on the platform on a daily basis, with a dedicated project manager. They worked remotely from their office. 

How did you come to work with eJump Media?

We contacted several development teams and put out an RFP to identify the most suitable options. eJump Media proved to be the most compatible with our team in terms of expectation, values, and their quick and transparent proposal.

How much have you invested with them?

We've spent $300,000–$500,000.

What is the status of this engagement?

We started working together in 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They're a reliable team, always working on the weekend if requirements or urgent tasks demand it. They're willing to help and provide support whenever we need it, and describe in detail what they worked.

How did eJump Media perform from a project management standpoint?

Our teams are coordinated by our dedicated project manager. They use agile methodology and have daily scrum meetings, constantly staying connected. They use communication and management tools that simplify the workflow, allowing them to solve any issues on the fly.

What did you find most impressive about them?

Their ideas were smart and well thought out, right from the start. They’re a reliable team.

Are there any areas they could improve?

It's sometimes hard focus on preventing technical difficulties due to occasional disruptions in the workflow, such as when a new coder was brought on board. That's normal in a long-term project though. A few offline brainstorming sessions could prevent these challenges and strengthen our collaboration; there could be more communication.

Do you have any advice for potential customers?

No.

BACKGROUND

Please describe your company and your position there.

GraffitiPR is an integrated communication company with more than 20 years of experience. I'm a senior digital consultant, coordinating the digital content department. I manage complex social media, mobile, and web-based projects. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eJump Media?

We hired them to develop our website. Previously, we had hired them to create mobile-responsive promotional websites with interactive components. 

What were your goals for this project?

We wanted to create an interactive, easy-to-use, and mobile-friendly website, based on a video that presented our team and our main services.

SOLUTION

How did you select this vendor?

They had previously created an interactive video experience that could be paused, skipped, forwarded, or rewound.

Describe the project and the services they provided in detail.

They created the website from scratch using our graphics, logos, video, and text. They handled all the development and implemented creative solutions to display the elements in a simple, user-friendly manner. 

What was the team composition?

They provided a web developer and a project manager with consulting skills.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The landing page had almost 300 visits on the launch date, and currently attracts almost 800 visits each month. Our old website had an average of four visits each day. 

How was project management arranged and how effective was it?

Communicating with the project manager was easy. Their response time was under 24 hours.

What did you find most impressive about this company?

They delivered a technical solution, the value for money was impressive, and their response time was extraordinary. They implemented a solution within our budget and timeframe. I was totally confident that they could deliver.

Are there any areas for improvement?

They should hire project managers that can give UX journey advice and handle more complex projects.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager of a prosthetic urology clinic in South Korea.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eJump Media?

We needed to make a new website to reach a global audience.

What were your goals for this project?

We wanted to expand into medical tourism. To do this, we needed a website that communicated our philosophy and showcased our accomplishments to prospective patients in a way that was both easy to navigate and digest.

SOLUTION

How did you select this vendor?

We chose eJump Media because of their ability to construct and implement excellent designs.

Describe the project in detail.

eJump Media is designing and coding our website using several years’ worth of content, including photos, videos, interviews, documentaries, and research. Based on examples from other websites and our sketches, they can execute what we ask for almost every time.

What was the team composition?

We work with a project manager who presents designs from their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We want to get every aspect of the project just right, and they work with us to perfect our vision. The team is quite patient and willing to make numerous changes.

How effective was the workflow between your team and theirs?

The communication is great, and they seem to understand everything we wanted. They provide clear explanations that put us at ease. When we wanted to make revisions, they typically delivered within one or two days.

What did you find most impressive about this company?

Their patience is impressive. We know little about building a website from scratch, but they are extremely helpful and always available.

Are there any areas for improvement?

We often find ourselves questioning the symmetry of some of the layouts, but they are always good about fixing anything we aren't happy with.

BACKGROUND

Please describe your company and your position there.

I am a managing partner with Griffes, a consultancy shop providing B2B services in real estate.

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire eJump Media?

We’d entered a phase of creating a public image for ourselves, as a consultancy boutique, and for a client of ours, a newly built property in Bucharest, Romania.

What were your goals for this project?

We wanted to grow awareness for both our company and our building. Also, we needed to create a platform where clients could easily find relevant information and value. 

SOLUTION

How did you select this vendor?

We chose eJump based on a recommendation from a PR partner.

Describe the project in detail.

Once we selected eJump, we started to work on the project quite intensely. We had an aggressive timeline since the kick-start of the project would be given in a matter of weeks while our branding process was just starting. As a result, we needed a reliable, fast, and intuitive partner that understood our branding quickly and could apply it on the way.

What was the team composition?

Bogdan [Co-Founder & Design Lead, eJump Media] acted as the manager of our project. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website’s design has received a lot of positive feedback, which helps us attract customers and convince them to join us.

How effective was the workflow between your team and theirs?

eJump provides efficient and strong customer care for us.

What did you find most impressive about this company?

I appreciate their speed, intuition, and anticipation of my needs as a client.

Are there any areas for improvement?

I'd like to work with eJump on SEO, so this might be a new area they could expand into. 

BACKGROUND

Introduce your business and what you do there.

We are a service provider for advertising agencies. We offer web, mobile, and Internet of things solutions for engaging the customers of the brands being managed by advertising agencies. I am a co-founder and the new business developer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eJump Media?

We had development resources in-house for mobile, unity, Kinect, internet-of-things, and so on, but hadn't created any web solutions. There are many technologies in this area, and my co-founder thought that it would be too much space to cover. Web can be very simple or very complex, but, because we offer extensive solutions to our advertising customers, we won't know what kind of project could come in for the web. We needed a partner who would be experienced enough and have good technology skills.

SOLUTION

What was the scope of their involvement?

Our advertising agency partners are developing containment websites for final clients. We have outsourced anything connected with web technologies to eJump Media.

One of the websites eJump Media worked on is Bariatrie.ro, which is a Romanian website about gastric surgery. The design came from our partner agency, and we handled project management. eJump Media implemented those designs. It features animations consisting of a circle timeline, which was quite challenging to implement, especially when rendering in smaller resolutions.

eJump Media can use AngularJS, HTML, CSS, PHP, and Java for the backend. We decide what technology will be used since the client simply wants the campaign to be done and only provides input in terms of Linux versus Microsoft servers.

How did you come to work with eJump Media?

My co-founder knew eJump Media from social interactions. We chose them based on the previous relationship.

What is the status of this engagement?

Our first project with eJump Media started in June 2013.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

For me, the collaboration has been working for the last four years. We have the same values as eJump Media, which goes beyond the fact that we're both Romanian companies. If we need a website developed in two weeks, eJump Media will accommodate us.

How did eJump Media perform from a project management standpoint?

I usually work directly with eJump Media's co-Founder, Radu, but our developers will interact directly with theirs. eJump Media is open in this sense, and they have recently hired a project manager. I am happy to work with that person as well since it can make communication smoother. Many clients will initially want to work directly with developers, but, after seeing that the work isn't very organized, they will prefer a project manager who can sort things out.

I have had to push them a little bit, and remain directly involved, but eJump Media has never missed a deadline. From our point of view, we set out very difficult tasks. For a more organized client than us, maintaining the schedule would not be a problem.

What did you find most impressive about eJump Media?

They are great at delivering what they promise to deliver. We are one of their biggest customers, and we can be very demanding, but eJump Media has managed to cope with the pressure we put on them.

Are there any areas eJump Media could improve?

The project manager hired by eJump Media has been a huge step for them. I've mentioned this to them many times. Developers will test their own work, but a project manager will ensure that the project runs smoothly. I look forward to being able to send a product to customers without having to test it. Having an in-house project manager on eJump Media's end will take this pressure from our shoulders.

BACKGROUND

Introduce your business and what you do there.

I am the VP of marketing for Omni Resources. We’re a technology consulting company based in Wisconsin.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eJump Media?

We were under the gun of launching a new website. We had been working with a design partner, and that relationship fell through. We needed a new partner who could jump in and work very quickly to meet our aggressive deadlines.

SOLUTION

What was the scope of their involvement?

As a technology company, we needed a strong online presence. The goal of our site is to generate inbound leads. The site serves as a central hub for all the marketing efforts we do. It was a very important initiative for the company, and it’s had a lot of business impact.

We used the HubSpot platform, and eJump did the design for us. They didn’t have HubSpot development expertise at the time, so I had secured another developer. They provided us with Photoshop files, which I gave to the developer, who then implemented the site. Because of their backend knowledge, they were able to build it in a way that allowed for that implementation. From a user experience perspective, they painted a vision of what that would be like.

How did you come to work with eJump Media?

I’ve worked with them on three projects in total. The first time, we had discovered them through 99designs, which is an online crowdsourcing design site. I had a good experience on that first project, so I reached out to them when it was time to do our new website.

How much have you invested with eJump Media?

We paid in the $5,000–$7,000 range for the design portion.

What is the status of this engagement?

I first reached out to them in mid-March of 2016, and we needed to launch the site by April 19th of that year. We literally had a month for both the design and development. Within a couple of weeks, we had done the design for all the pages. They were very responsive and great to work with under aggressive deadlines.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The professionalism and the polish of their design really enhanced our brand. They’ve helped us set the tone and raise the bar for our image in the marketplace. We’ve had new people join the team over the last year, and they’ve told us that the site made a very positive impression. Their work has definitely helped us, and it continues to make an impact on our business.

How did eJump Media perform from a project management standpoint?

They are very responsive. Even though they’re in a different time zone, we got into a good working rhythm. I knew there would be an update from them every morning. I was able to communicate with them right away and give them additional guidance. I was then set for the day and knew they would continue working on it. I also knew I would have another message the next morning. They are very reliable and dependable. When you’re under the gun like we were, being able to count on them is priceless.

What did you find most impressive about eJump Media?

I really appreciate how quickly they got started. After kicking off the project with them, I had something to revise within a couple of days. It might not be a final design, but I had something to respond to and start the iteration process. I haven’t gotten that from other vendors.

I really appreciate their collaboration tools. They make it easy to provide feedback on their designs. I’m sure there are a million tools out there, but the one they selected works very well for our collaboration. I can click on a particular spot in the design and write comments in a pop-up box. I don’t have to do a lot of explaining, which reduces the time on my end.

Are there any areas eJump Media could improve?

I’ve never spoken with them on the phone, it’s all been electronic communication. I don’t think that’s been a hindrance in any way, but it’s sometimes nice to put a face and a voice with a name. I think the value they deliver for the price is incredible and off the charts.

BACKGROUND

Please describe your company and your position there.

I am the marketing coordinator in my company, in charge of marketing materials, including websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eJumpDigital?

We hired the Ejump team to help us with the website development and design for a new project.

SOLUTION

How did you select this vendor and what were the deciding factors?

We received a few recommendations, checked their work and this is how we decided.

Describe the project in detail and walk through the stages of the project.

We've setup a meeting to get to know the team and create an action plan, we've given them a direction and a website structure to follow. Afterwards the Ejump team came up with a proposal followed by a few rounds of feedback and we came up with the final website.

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with 3 people in charge of website development and design.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very pleased with the final look and feel of the website.

How effective was the workflow between your team and theirs?

We' used Asana and this helped with all the tasks and feedback sessions.

What did you find most impressive or unique about this company?

Their team was very open to our needs and did a great job with the website. They were very responsive and proactive. Also, the development and design skills were top.

Are there any areas for improvement or something they could have done differently?

No.