EIGHT25MEDIA

BACKGROUND

Please describe your company and position.

 I am the Head of Digital Experience of an it services company 

Describe what your company does in a single sentence.

We provide Campus Network-as-a-Service (NaaS) with a focus on zero-trust security, robust network performance, and streamlined IT operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EIGHT25MEDIA to accomplish?

• Redesign website
• Align brand identity

SOLUTION

How did you find EIGHT25MEDIA?

Referral

Why did you select EIGHT25MEDIA over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from EIGHT25MEDIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Eight25 on a strategic and creative refresh of our website and brand, and the experience was genuinely great from start to finish. They didn’t just jump into design—they took the time to understand our brand, our audience, and how people actually use our site. Here's what they helped us with:

UX Messaging Strategy
Eight25 helped us rework our messaging across the site with a strong focus on user experience. They developed a thoughtful messaging framework that made our content feel more cohesive and purpose-driven. Their input helped us clarify what we were saying on each page and made sure our CTAs actually guided users in the right direction. They also refined our tone and voice so everything sounded like us, just better.

Page-by-Page Website Redesign (Not a Full Redesign)
This wasn’t a full website overhaul, but a strategic redesign of key pages—and Eight25 approached it with care and creativity. They updated layouts, improved usability, and made our pages feel fresh and modern without losing the structure we already had in place. It was the perfect balance of polish and practicality.

Minor Brand Identity Adjustments
They made subtle but impactful tweaks to our brand identity—like refining our typography, cleaning up color usage, and making sure everything felt more consistent visually. Nothing drastic, but the small updates added up to a much more professional, cohesive look.

Imagery
They also supported us with new visuals, helping select and curate imagery that actually supports the story we want to tell. Whether it was photos, icons, or illustrations, they made sure everything felt on-brand and well-integrated into the design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We didn't have a defined set of measureable outcomes because it was mostly focused on UX/UI and messaging shifts. However, since working with Eight25 we have noticed an increase in engagement rate, scroll depth and overall better web metrics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management from Eight25 was excellent. They delivered everything on time—even when our internal timelines shifted or we weren’t always the most consistent on our end. Tony, in particular, has been amazing to work with. He stayed on top of every detail, was super responsive, and made sure nothing slipped through the cracks. Whether it was a quick ask or a larger deliverable, he handled everything efficiently and with a great attitude. Overall, we felt really supported throughout the entire process.

What was your primary form of communication with EIGHT25MEDIA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Eight25 was their strong design sense. It’s something I haven’t seen often with other agencies I’ve worked with. From the start, we didn’t have to go through a lot of back-and-forth. They quickly understood our needs and turned them into high-quality deliverables that our whole team is really excited about. Their ability to nail the vision from the beginning was unique and truly impressive.

Are there any areas for improvement or something EIGHT25MEDIA could have done differently?

No, I have been extremely pleased with everything from Eight25. 

BACKGROUND

Please describe your company and position.

I am the Dir. Website Strategy of a cybersecurity company.

Describe what your company does in a single sentence.

The company can help your teams take control and automate at scale, securing every device, workload, and thing with identity-first protection.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EIGHT25MEDIA to accomplish?

• Website development and design
• Improve conversion rates across website
• Allow us to have 5+ web projects going at the same time

SOLUTION

How did you find EIGHT25MEDIA?

Referral

Why did you select EIGHT25MEDIA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from EIGHT25MEDIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started working with E25 Media for all of our website needs including but not limited to:

• Website Development, Testing, and Deployment
• Website Production
• Website Design
• Web strategy
• CRO

They would help us deploy all large scale changes to our website. This includes things like a homepage redesign, wordpress backend optimization, navigation redesign, website strategy etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A lot of the measurables were simply quality and timing, which Eight25 has delivered on greatly. We had large issues with the design and development quality of our last agency and we have not had that with E25. They are also very fast and efficient to where we can have 5+ projects in design and dev at a time. We are seeing greater visitor engagements through GA4 metrics and heatmaps with all projects launched by E25. Their project management is also incredible, shout out to Tony.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is where E25 excels. All communication is done in basecamp and its organized by the day with constant updates and communication. For quick questions and firedrills we also use slack to chat with the team, and they answer almost immediately. We haven't had a single late launch with EIGHT25MEDIA.

What was your primary form of communication with EIGHT25MEDIA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Efficiency and quality.

Are there any areas for improvement or something EIGHT25MEDIA could have done differently?

Not really, they've really only gotten better the more we have worked with them and the longer they have had to get acquainted with our CMS.

BACKGROUND

Please describe your company and position.

I am a department head at SambaNova Systems

Describe what your company does in a single sentence.

Generative AI

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EIGHT25MEDIA to accomplish?

• Website Maintenence
• Website Development

SOLUTION

How did you find EIGHT25MEDIA?

Referral

Why did you select EIGHT25MEDIA over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from EIGHT25MEDIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Monthly Website Development and Support
• Product Launch Support
• Campaign Landing Page support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• I had the pleasure of working with eight25 through 2022-2023 to develop and maintain the SambaNova website, and I couldn't be happier with the results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were patient with our questions, requests, and tight timelines and provided clear explanations and solutions. Throughout the process, the team at eight25 was always responsive and communicative. They kept us informed on progress and milestones and were always available to address any concerns or issues that arose. 

What was your primary form of communication with EIGHT25MEDIA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From start to finish, our team at eight25, led by Tony, Don, and Mike, was a pleasure to work with. Their approach to web design and development is both collaborative and consultative. They took the time to understand our business needs and goals and provided expert guidance on the best strategies.

Also, the team and I appreciated eight25's attention to detail, ability, and flexibility to work with (and fix!) a lot of the backend code and structure they inherited, delivering pixel-perfect design and functionality while quickly addressing bugs/site issues.

Are there any areas for improvement or something EIGHT25MEDIA could have done differently?

No. I highly recommend eight25 to anyone looking for a top-notch website design and development company. They are a team of experts who take pride in their work and are dedicated to delivering high-quality results. I would not hesitate to work with them again in the future.

BACKGROUND

Introduce your business and what you do there.

I’m the former content marketing manager at a coworking and corporate real estate tech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EIGHT25MEDIA?

We had a corporate blog but it wasn’t catered to the audience that we wanted to reach, so our manager suggested creating a content platform specific to corporate customers

SOLUTION

What was the scope of their involvement?

EIGHT25MEDIA was the design and development shop for a completely new branded website for corporate content marketing. The team got the website running and handed it over to us.

What is the team composition?

I worked with Rehan (CEO), as well as a project manager and a development manager.

How did you come to work with EIGHT25MEDIA?

I did a lot of research to find a great WordPress-focused development agency. EIGHT25MEDIA popped up in a lot of different websites, and I looked through their portfolio and found that they were working with a few companies that we were familiar with. 

So, we decided to give them a try after they come up with amazing designs during the RFP process. The team was really hands-on and great about asking questions that we didn’t think of.

How much have you invested with them?

We spent just under $100,000.

What is the status of this engagement?

We worked with them from April–July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

EIGHT25MEDIA created a really beautiful website. The team did what they were asked to do and more. The website was functional and popular. 

We had great statistics in terms of visits, as well as buy-in from executive leadership. The team also made it very easy for whoever was going to maintain the website, making it as user-friendly as possible on the backend.

How did EIGHT25MEDIA perform from a project management standpoint?

It was great because they didn’t have too many teammates working on the project. I talked with the development manager on a weekly basis to make sure our milestones were being meant and to go over additional features we wanted. Their project management was top-notch. They got things done very well. 

What did you find most impressive about them?

EIGHT25MEDIA was really good with design. Their designs were in-tune with what our readers and users wanted to experience. 

Are there any areas they could improve?

In a lot of ways, they were almost too nice. For example, they were paid much later than they expected, but they didn’t push us about it because they were trying to be respectful. That wasn’t necessarily their fault, but they could’ve been a little more aggressive in that regard because we would've done better.

Do you have any advice for potential customers?

Go into the engagement with a relatively thought-out blueprint and a lot of details in place because EIGHT25MEDIA does their due diligence upfront through a lengthy discovery process. Being prepared for that is key.

BACKGROUND

Introduce your business and what you do there.

I'm the senior director for the strategic marketing at MFLEX. We manufacture flexible printed circuit boards. We're owned by DSBJ, which is a provider of different electronic components and integrations with the technology industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EIGHT25MEDIA?

We needed a vendor to build new websites for us and our parent company.

SOLUTION

What was the scope of their involvement?

Our old website was very traditional and outdated. EIGHT25MEDIA built a new website for us that was more modern and high-tech. They developed the image that we wanted and helped us create a local website for our parent company, which is based in China and has a lot of unique requirements. They also created a corporate logo for our parent company.

What is the team composition?

We worked with our product manager, a chief designer, and some developers.

How did you come to work with them?

We found them through an online search. We heard good things about EIGHT25MEDIA, so we reached out to them. We liked their proposal and the fast turnaround times, so we chose them for our project.

How much have you invested with them?

We spent about $80,000.

What is the status of this engagement?

We started working with them in November 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our chairman and our internal team are highly satisfied. The website hasn't launched yet, but we're impressed with the design and structure they created. They're very patient and bring excellent ideas to the table.

How did they perform from a project management standpoint?

We use Basecamp for communication, so our internal team can stay up-to-date with the progress. Their design team is very competent and our project manager is responsive and professional.

What did you find most impressive about them?

They’re easy to work with. Even when we don't have a clear idea of what we want, they come up with different proposals and give us exactly what we need.

Are there any areas they could improve?

No. I’ve enjoyed working with them.

Do you have any advice for potential customers?

They will help you develop your ideas and make your job easy. I recommend reaching out to them.

BACKGROUND

Introduce your business and what you do there.

I'm the director of IT for the Marines' Memorial Club & Hotel, a nonprofit with over 22,000 members across the U.S. Our mission is to help veterans transition back into civilian life. We run many campaigns for the foundation, send care packages to troops overseas, put on events for Gold Star families, and offer other facilities on site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EIGHT25MEDIA?

We were looking for a team of designers to help us capture the many aspects of our organization more cohesively on our website. 

SOLUTION

What was the scope of their involvement?

EIGHT25MEDIA redesigned our branding and website, reorganizing the navigation and adding additional features. They provide ongoing maintenance and track web performance through Google Analytics and Adobe Analytics.

What is the team composition?

I mostly work with four people, including a project manager and some developers and designers.

How did you come to work with EIGHT25MEDIA?

I found EIGHT25MEDIA through an online search of vendors in the Bay Area. I was immediately impressed by how patient they were with me, answering all of my many questions. What should've been a 15-minute introductory call turned into a two-hour conversation.

How much have you invested with them?

We spent about $40,000 on the website redesign and we spend about $1,200 per month for ongoing maintenance.

What is the status of this engagement?

We contacted them in July 2017 and have been working with them since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received so many compliments from our board of directors and staff on the new site—it's a night and day difference. EIGHT25MEDIA transformed the website into a much more user-friendly, eye-catching platform. Since launching, we've received a lot more RFPs through the improved “contact us” page as well.

How did EIGHT25MEDIA perform from a project management standpoint?

Our project manager offers top-notch customer service. She's available at any time of day and great about addressing any questions I have. Their development team is also patient when going over project details and presenting cost-effective solutions. Their designers were open to our suggestions and helped us reorganize the site in a way that made the most sense. They never said “no” to any of my requests. In addition to email and phone calls, we communicate project information through G Suite and Basecamp.

What did you find most impressive about them?

Their entire team is great to work with and communicates well. They put me at ease by engaging with me in great detail and making themselves available 24/7.

Are there any areas they could improve?

No. I look forward to engaging them again as other projects come up.

Do you have any advice for potential customers?

Prepare many questions. The more questions you ask, the better chance you'll have of finding the right vendor for you. They'll need to prove to you on the spot that they can provide solutions and suggestions.

BACKGROUND

Introduce your business and what you do there.

I’m the customer experience manager and marketer for DigiLens, a company that develops platforms in the augmented reality [AR] industry. We specialize in AR displays that can work for wearables, automotive, etc., and the goal is to create these displays for AR applications that can be used in everyday life.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EIGHT25MEDIA?

We needed to redesign our website because it was outdated, had poor user experience, and was slow to load. The person who built it wasn’t specialized in websites, and it was put together quickly.

SOLUTION

What was the scope of their involvement?

They started working with us before we did all the formal paperwork because of our aggressive timeline. The first thing they delivered was the mockup of a page design, and it was incredibly easy to understand. They listened to what we wanted, and they walked us through the process of reviewing the page templates. The next deliverables were the actual design.

The site, which is a B2B model, was built on WordPress and we use HostGator as our hosting based on their recommendation. They also created great icons for us. We’re a 15-year-old startup and didn’t have much collateral including marketing or graphics. They were able to look at our offerings and build little icons for us that we can now use for other things. They also helped with questions we had about security and things that we could do to improve the site for visitors.

What is the team composition?

I interacted with Maria, the project manager, the most. Jahzeel [COO, EIGHT25MEDIA] was the project manager on the more technical side.

How did you come to work with EIGHT25MEDIA?

I wanted to find a company that was local to Silicon Valley, and I found EIGHT25MEDIA through a search. We reviewed at least three other agencies, but EIGHT25MEDIA had the best proposal. The communication between the team and me was great, they fit cost-wise, and I didn’t want to deal with a time difference.

How much have you invested with them?

We spent $30,000 with them.

What is the status of this engagement?

We worked with them from February to August this year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We added Google tracking, but I haven’t had time to analyze that. Their work had a big impact on the company in terms of recruiting, visitors, and people who are interested in our technology. Especially with CES coming up at the end of the year, now when people come to our site, they can find information quick and easy. We’ve had great feedback, and the site is a step up from what it used to be.

How did EIGHT25MEDIA perform from a project management standpoint?

They communicate well, but there were a couple of times when communication lagged. They used Basecamp heavily in the beginning, but towards the end of the project, it was a lot of emails. We would put our designs and content in Basecamp, but we did more checklists in the end.

We originally had a pretty aggressive launch date. Elias [Senior Account Executive, EIGHT25MEDIA] was very helpful and showed me that it could be done and could be done quickly. Their work was up-to-date and modern.

What did you find most impressive about them?

They were quite flexible with everything from the deadlines to questions we had about the site to changes we had to make. We changed the deadline quite a bit, but they were understanding.

Are there any areas they could improve?

Nothing I can think of.

Do you have any advice for future clients of theirs?

If you have a concern or need to change something, tell them as soon as possible. They’ll work with you to get through it.

BACKGROUND

Introduce your business and what you do there.

I’m a VP of an enterprise software company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EIGHT25MEDIA?

Our corporate website was built on a platform called EPiServer and we wanted to migrate it over to WordPress. With 454 pages to migrate, we needed a vendor with an advanced understanding of WordPress to ensure the transition went smoothly.

SOLUTION

What was the scope of their involvement?

We designed the site internally, based on a previously conducted heuristic analysis. Once we engaged EIGHT25MEDIA, they provided valuable counsel and guidance before the designs were finalized. This included recommending implementation of industry standards and general improvements to the UX.

Then, their team built the staging site and helped with the migration of existing content. They hired an outside consultant to program an automated migration process. This saved us from having to copy and paste hundreds of pages into blank fields. Instead, we only had the responsibility of reviewing pages to ensure compliance with new guidelines and templates. Additionally, they integrated social feeds from LinkedIn and Twitter into our homepage, added hosted forms, and incorporated requested demo fields. Overall, the project was more extensive than the typical WordPress content site build.

What is the team composition?

I don’t know exactly how many people worked on the project in total. The project manager and lead developer acted as our primary points of contact throughout the process.

How did you come to work with EIGHT25MEDIA?

I found them either through Clutch or WordPress’s listing of certified partners. I used both when searching for award-winning web development agencies but can’t remember which one I used first. I thought if a vendor had done award-winning work in the past, they’d do so for us as well. We interviewed a total of four candidates and selected EIGHT25MEDIA because of their expertise in WordPress. Being a WordPress certified partner was an impressive credential.

How much have you invested with them?

We spent around $50,000–$70,000.

What is the status of this engagement?

The engagement took place August 2017–November 2017 and the site is currently live.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our previous website was in desperate need of an overhaul. It didn’t have an infinite scroll or an edge-to-edge screen—it was a dated design. The new site is responsive and looks great on mobile. The inclusion of social media feeds enhances and modernizes the UX. The hosted forms minimize the need to go a landing page in order to complete a form and the new demo fields allows users to input their email address straight to us. They were vital in streamlining calls to action on the site, which we appreciated.

How did EIGHT25MEDIA perform from a project management standpoint?

We had weekly calls to address problems, clarify questions, and receive updates. However, it was mostly us pushing for the calls. Their team would sometimes only have 15 minutes for us, but other times they’d allot 45. It would have been helpful to have a standing call on the same day and time each week, which we could cancel if there was nothing to discuss. However, as my team was adjusting to using WordPress, EIGHT25MEDIA was incredibly responsive in helping us fix problems we may have created.

What did you find most impressive about them?

They’re responsive and have the ability to build on WordPress efficiently. The site they built for us is beautiful and intuitive. Also, we had the specific requirement of keeping our URLs the same to not disturb our Google analytics, webpage tracking, or history. They did a great job completing the project while maintaining that integrity.

Are there any areas they could improve?

As mentioned above, the scheduling of meetings could be improved. If we would have locked in a specific weekly meeting time from the beginning and stuck to it, communication and general project management would’ve been more effective.

Being a services company ourselves, we found it surprising they wanted a 25% deposit before the work began. This prompted our respective CEO’s to negotiate a mutual deposit amount. Additionally, they wanted the final payment just before the website went live. As a client, I didn’t feel comfortable issuing the payment until the ultimate deliverable was completed—and our agreement said that final payment was due upon code handover AND site go-live. That being said, we haven’t had a problem with them completing the project and adding some additional polish since go-live, but we weren’t aware that they would push for final payment as early as they did.

Do you have any advice for potential customers?

I’d encourage customers to lock in a standing time and day of the week for updates/project management calls, and to understand the payment amounts and terms (including deliverables) in advance. 

BACKGROUND

Introduce your business and what you do there.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EIGHT25MEDIA?

Our old website did not offer a lot of in-depth information about the company and was created using a basic Squarespace template that was not very visually compelling. We’re a growing startup, and wanted a new, more “mature” site that would help attract potential customers and investors. We wanted something to effectively convey our story and showcase our technology and applications/use cases.

SOLUTION

What was the scope of their involvement?

We were on a pretty tight deadline when we approached EIGHT25. We had a conference coming up a little over a month from the time that we had our first conversation with their team, and wanted to have the new site up before then. EIGHT25MEDIA did an awesome job of kicking off our project quickly. Within the same week as our first phone conversation, they sent two people from their team to meet with us in person at our office to do a deep dive into our product/technology and discuss next steps for the project.

The site is built using custom WordPress. We did a “phase one” launch of the website in time for the conference, which included three pages. We’re still in ongoing talks with them about developing a few additional pages to complete the site (that were not needed by the original deadline).

What is the team composition?

We were assigned an account manager, Gishan [Project Manager, EIGHT25MEDIA], who was awesome to work with. I also worked a lot with Jacob [Strategy, EIGHT25MEDIA], who advised us on creative direction and design. Jacob was also very knowledgeable about our industry and quickly picked up on the various elements of our technology platform. This was instrumental to the success of our project as Jacob was able to easily advise us on how to take a complicated technology and present it in such a way that is exciting and accessible to our key audience.

How did you come to work with EIGHT25MEDIA?

We found EIGHT25 through an online search for top Bay Area design firms. We wanted to find a firm that was not only talented in brand and design work, but who ideally would already be well-versed in our industry (AI/machine learning). That was a big selling point for us.

How much have you invested with them?

We spent somewhere between $20,000–$25,000.

What is the status of this engagement?

We kicked off the project in September of this year, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

How did EIGHT25MEDIA perform from a project management standpoint?

Due to our tight timeline, we had to turn around content from our side quickly in order to meet various design deadlines. Gishan (my project manager) and I had many phone calls—several outside of normal working hours—in order to ensure that deadlines were met on time throughout the entire process.

We had a shared Basecamp account that we used to communicate with each other and share updates. EIGHT25 also used an app called InVision to present the page wireframes and design mockups of each page. These tools were great because with InVision I could go in and make comments directly on the pages, and the designers could see my feedback and reply back in the same thread.

What did you find most impressive about them?

The people I worked with were knowledgeable about our industry/technology, easy to communicate with, and overall very organized.

Are there any areas they could improve?

There were occasions when we wanted to make changes to something that had already been moved into design, and we were met with some resistance from their designers because of the time and effort that it would take to make these changes. We were on a very tight deadline, so we knew we had to be careful about keeping revisions to a minimum, but there were a few situations where we felt that something could be changed easily and were surprised to hear that that wasn’t the case. Not sure how that could have been improved upon, but it does come down to communication/setting proper expectations about the design process at the start of the project.

BACKGROUND

Introduce your business and what you do there.

The company I work for is a radio frequency distributed antenna system repeater manufacturer. I’m the director of marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EIGHT25?

We needed our website updated and wanted to create a portal for our customers.

SOLUTION

What was the scope of their involvement?

For our kickoff meeting, they flew to our office. We had a half day of brainstorming to craft what our message should be on our website and analyze opportunities that we weren’t taking advantage of with the old site that we could incorporate with the new website. We listed out the map tree of the new website. Not only did they help out with the building of the site, but they were able to provide us with some strategies on what would be the best approach for our customer.

The site is based on WordPress. The portal enables our customers to get certification exams. We have portals for every client that we deal with. There are many customizations that we have to provide. Getting the certification exams, downloading technical documents, and customer support can now all be done through our portals on our website.

What is the team composition?

There were 5 contacts that we interacted with, in addition to the developers behind the scenes. There was 1 person that managed the day to day communications and another lead engineer who answered all of our technical questions. There was also a lead designer who walked us through the design concept and provided feedback if we had any questions. There was a salesperson who checked on us to see if we have any complaints or questions about the teams that are assigned to us. It was a very pleasant experience.

How did you come to work with EIGHT25?

We sent out an RFP to several companies. EIGHT25 was very flexible to work with, and their response to the proposal was very strong. I was impressed with their profile of customers they had already worked with and the number of projects that they were able to work with the resources that they had. I was referred to them by a former colleague.

How much have you invested with them?

We spent $50,000–$80,000.

What is the status of this engagement?

We worked together from October 2016 until January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before our website was redone, it was difficult to get metrics on the traffic to our website. With the new website, we have Google Analytics built in so, it’s easy to monitor where people are coming from, how and when they’re searching and getting to our site, and the period of time when we have peak traffic to our website. We also incorporated Salesforce into our website; any new leads that come from our website can be viewed on Salesforce.

How did EIGHT25 perform from a project management standpoint?

It was mostly positive. They were very prompt with their responses during the development of the website. Their developers are outside the U.S. Sometimes it took longer than anticipated, but they did a good job of communicating what was delaying the project and provided us practical reasons. They did a good job with communication. We used Basecamp.

What did you find most impressive about them?

They’re really flexible to work with. There are many bigger web development companies out there, and they have fixed models. It’s harder to customize your website with the templates that they provide. EIGHT25 was very flexible in developing a customized website for us. Their price was competitive. The number of customers in their portfolio was impressive.

Are there any areas they could improve?

They could do a better job with maintenance services. We continue to work with EIGHT25 whenever we encounter any maintenance issues, but their pricing is on the higher side. If they come up with better pricing models for maintenance, we’d definitely be happy to look into that.

They did a good job of developing the website, but when it comes to data extensions like Salesforce or any other plug-ins that we have to use, it would be nice if they had an expert who could help us with that or if they could refer us to a consultant in that area. That could have been better, but overall, they did a good job of guiding us through things that we lack knowledge in.