What evidence can you share that demonstrates the impact of the engagement?
eGuide Tech Allies has been a complete lifesaver in bringing us up to speed, and the ROI is impeccable. By educating us to be more well-versed in our programs, they’ve streamlined our workflow tremendously, which has allowed us to produce more business. We’ve seen a 10% increase in sales purely based on their system improvements alone. We’re now able to process and move orders at a much faster rate.
How did eGuide Tech Allies perform from a project management standpoint?
I can’t say enough good things about them. They’re all about providing superior customer service, so we never feel intimidated when asking questions. At any given time, I know that I can reach out and have someone help me or walk me through something. They’ve assigned a resource to meet with us on site twice a week, but we can also contact them 24/7 by phone, email, and text.
What did you find most impressive about them?
Their response time is unbelievable. Compared to other IT companies I’ve dealt with, eGuide Tech Allies excels at teaching their clients. It can be hard for non-technical people to formulate tech-heavy questions because they don’t always have the background to explain their needs. In those cases, their team takes the time to listen and understand where we’re coming from, which enables them to better tailor their training.
Are there any areas they could improve?
No, I wouldn’t change a thing.
Do you have any advice for potential customers?
Just be open to their suggestions. When I brought eGuide Tech Allies on to the project, I had a set scope in mind with a defined timeline and end date. But, now, I hope to continue working with them for as long as we can. They’re able to process information differently, challenging us to open our eyes and think in new ways. This pushes us to be better and keeps us on our toes.