Eggs Media

Introduce your business and what you do there.

I’m the director of Startuptive, a coworking company.

What challenge were you trying to address with Eggs Media?

We wanted to build a new website for our coworking space.

What was the scope of their involvement?

Eggs Media redesigned and redeveloped our website from scratch and is doing marketing for us. Regarding the site, we gave them the content, they gave us ideas, and then created the platform.

What is the team composition?

We’ve been working with 4–5 people from their team, including (Founder).

How did you come to work with Eggs Media?

They were referred to us by a friend who worked with them in the past. We chose them based on their good ideas and supportive approach. 

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Apart from the website development, they’ve also helped us with the marketing side giving us the proper tools and insight. Thanks to that, we now understand how this works, and we can see our business appearing on the first pages.

How did Eggs Media perform from a project management standpoint?

Their team is very prompt and responsive — they take care of everything we want to change on the website in no more than 24 hours. They even delivered the website before the expected deadline. 

Overall, we’ve developed a friendship that goes beyond a business relationship.

What did you find most impressive about them?

Their communication is outstanding. They also accommodate every request we have and make the necessary changes to make them happen.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — communication, project management, and the results are good, so I can’t find a flaw in their work.

Do you have any advice for potential customers?

Be open-minded with their work. Also, if you tell them upfront your goals, metrics, and KPIs, they’ll work along with you to achieve them.

Introduce your business and what you do there.

I'm the CEO of a digital agency that works to develop marketing strategies for businesses. 

What challenge were you trying to address with Eggs Media?

I brought on Eggs Media for website development. 

What was the scope of their involvement?

We've worked with Eggs Media on several projects; we recently completed two projects with them. For each project, Eggs Media provides feedback to ensure our designs properly correlate to the development — sometimes, designers don't keep the development processes in mind. I also provide Eggs Media's team with project documentation, requirements, copywriting, and images. Once Eggs Media has all of the project information, they send me the first draft for feedback, and we continue from there. Eggs Media uses WordPress as a base for the development and then custom-codes sites to fit our needs. 

What is the team composition?

I only work with Baldo (Creative Lead), but I believe 2–3 other teammates work on our projects. 

How did you come to work with Eggs Media?

I had a client who worked with Eggs Media, and they referred Eggs Media's services to me. We worked with many large real estate development companies and needed a good agency to work with. I liked Baldo and the results of a small project we did with them, so we expanded the partnership. 

How much have you invested with them?

We've invested over $10,000 with Eggs Media on our last two projects. 

What is the status of this engagement?

The most recent projects with Eggs Media began in August 2021, and our partnership is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

I don't have any specific metrics, but Eggs Media is invaluable to my company. I know that when I work with them, the process will go smoothly because their team is very flexible. Baldo has made it easy for me to upsell these websites to clients so I can provide a full-service marketing strategy — I have no more limitations to the services I can provide. 

How did Eggs Media perform from a project management standpoint?

Eggs Media delivers on time, and our communication frequency has escalated to weekly updates. Overall, their communication is excellent; I can call them at any time of the day or night. Their team takes feedback well. I've put together a bug tracker, which Eggs Media has access to. 

What did you find most impressive about them?

Eggs Media's extensive technical development knowledge and customer service are amazing. Their team will bend over backward to fulfill my requests. 

Are there any areas they could improve?

I have nothing for Eggs Media to improve. 

Do you have any advice for potential customers?

I would advise customers to have clear communication about every aspect of the project with ​​Eggs Media. It's also important to be patient with their team — a properly executed development project takes longer than just two weeks. 

Please describe your company and your position there.

I am the owner of a small mental health corporation, founded in 2018. My primary work is in private practice as a registered psychotherapist. Over the last year and a half, I have begun to design and develop an online mental health platform which aims to better connect individuals seeking mental health support with the right mental health professionals.

For what projects/services did your company hire Eggs Media, and what were your goals?

Eggs Media was hired on as the primary and sole web developers, after another company had laid some poor groundwork on the site (poor design, limited functionality, clunky interface, etc.). They were hired to remedy all of these known problems, and the unknown ones that continued to pop up.

How did you select this vendor and what were the deciding factors?

I had searched online for web developers, and went through numerous profiles. Eggs existing portfolio, combined with their excellent communication and enthusiasm towards the project, allowed me to feel comfortable with both their ability and attitude.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work has continued to grow and evolve as Eggs continued to deliver solutions to key issues. The initial deliverable was the aesthetic overhaul of the existing site. Once completed, additional problems were solved; improving user functionality, and increasing admin abilities, to name a few. They will also be responsible for implementing a subscription service for users in the upcoming months.

How many people from the vendor's team worked with you, and what were their positions?

Eggs Creative Lead - Baldo - was the main point of contact for all communications. His team of developers and designers worked behind the scenes, providing appropriate and efficient solutions, and a lot of patience throughout.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Both mental health professionals and individuals seeking support are loving the design and functionality of the site. Within the first week of our soft-launch, we have garnered numerous sign-ups with the site, and plenty of feedback regarding the necessity of a site like this; all comments indicate how pleased the users are that someone was able to create this type of platform.

Describe their project management style, including communication tools and timeliness.

All of our communications with Eggs Media have been extremely timely. Most communications have taken place via email, and we have always felt extremely well supported and confident in Eggs response time to all communications - big and small, morning, afternoon, or night.

What did you find most impressive or unique about this company?

Everything has been impressive with Eggs Media. The initial design mockup they provided for the site (after doing extensive research regarding our design aesthetic) was perfect, first time around. It seemed impossible, but somehow happened.

The timeliness of their communications has never caused anxiety in terms of getting issues fixed quickly. The suggestions provided during the problem-solving stage when challenges arose were always appropriate and the rationale well-explained. And the pleasant and friendly attitude of everyone at Eggs has really made our work together invaluable.

Are there any areas for improvement or something they could have done differently?

No. All issues that presented themselves were dealt with in a timely manner - Can't ask for much more than that! :)

Introduce your business and what you do there.

I’m the content manager for the University of Toronto Student Union, and we’re a student government body at the St. George Campus.

What challenge were you trying to address with Eggs Media?

We needed to completely overhaul our website, so we hired Eggs Media to help develop something that’s more usable for students.

What was the scope of their involvement?

Eggs Media developed our website using WordPress from the ground up and provided us with in-depth web design. They also created a set of brand guidelines to implement on our new platform and our social media channels.

On top of that, they integrated a layer of CSS coding to make the layout of the site more visually appealing.

How did you come to work with Eggs Media?

Our organization already had an existing working relationship with them before I joined.

How much have you invested with them?

We spent around $20,000 USD for the complete website overhaul.

What is the status of this engagement?

We worked together from June–December 2020.

What evidence can you share that demonstrates the impact of the engagement?

They were great in terms of communicating with me and answering all of my emails. There was this one time when the website went down because there were too many users on it, so they responded quickly and helped us fix the bandwidth.

Their work helped solidify our goals in terms of making the website more user-friendly, so it was a really good experience overall.

How did Eggs Media perform from a project management standpoint?

They’re perfect from a project management standpoint. Somehow, they were able to catch everything I sent out to them and guide us through the process in a way that was easily understandable.

What did you find most impressive about them?

We were really impressed with their responsiveness and the quality of their work. The look and feel of the new website are vastly different from the old one, and I really like how clean and professional it looks.

Are there any areas they could improve?

We’re interested in communicating with them on how we can further improve the website’s user-friendliness and navigation. It would be great if we can have a conversation about developing something that’s more in-tune with what the students need.

Do you have any advice for potential customers?

I would suggest being open to your needs because they’re really good at being able to translate ideas into a plan.

Introduce your business and what you do there.

I’m a PhD student at a university.

What challenge were you trying to address with Eggs Media?

We had a very old website and wanted a new one for the university lab.

What was the scope of their involvement?

Eggs Media built our lab website. We wanted the website to leave an impression of what we’re doing, and to introduce ourselves to others. They also designed our logo, and they’re going to help us with maintenance and updates as well. 

What is the team composition?

I only talked with Baldo (Creative Lead).

How did you come to work with Eggs Media?

We did an online search and looked at different reviews and ratings. We also compared the prices, expertise, and professionalism.

How much have you invested with them?

The total cost was $5,500.

What is the status of this engagement?

We worked together from May-July 2020.

What evidence can you share that demonstrates the impact of the engagement?

The website is running well. They’re going to help us with maintenance and updates as well. We’re satisfied with the website. If we ask them for changes, we get positive feedback. 

We had a hard time designing a logo because that’s very important and everyone had their different preferences. We had a lot of communication back and forth with Eggs Media in terms of the logo but in the end we’re all very satisfied. I really like their communication.

How did Eggs Media perform from a project management standpoint?

Things became more difficult with COVID-19 and we couldn’t meet each other face-to-face. We communicate mostly by email. Anytime I had a question, they responded quickly. They’re really easy to communicate with. 

At the end of this project, we had some questions from our IT department that I had no idea about and I just forwarded it to Eggs Media and they communicated directly to our IT department. I really appreciated that.

What did you find most impressive about them?

Eggs Media is professional. They achieved what we wanted. When we give feedback, they further improve the website and I really like that.

Are there any areas they could improve?

It would be better if we could meet face-to-face but I know it’s not possible due to COVID-19. We’re really satisfied with their work.

Do you have any advice for potential customers?

I recommend hiring them for website design especially if they want to have a very new website.

Introduce your business and what you do there.

I’m the founder & CEO of BlumSafe, a designer and online retail website of wall safes for watch collectors.

What challenge were you trying to address with Eggs Media?

We had designed a website through a friend of a friend. It was an attractive website, but it wasn’t built for scalability and it broke a lot. It was also lacking modern digital marketing features. 

We first went to them to maintain our faulty website, but as we gained confidence in them, we had them take the lead on building version two of our website. Our goal was to have the website function first-rate while maintaining our culture and our voice.

What was the scope of their involvement?

Eggs Media rebuilt our website in WordPress. They also did some digital marketing and integration with Google Ads tools, and they worked on our email capabilities and referral functionality. The team incorporated video onto the website as well and did some graphic work.

What is the team composition?

We worked with about three teammates.

How did you come to work with Eggs Media?

I had another website and the people I was working with on that recommended Baldo (Creative Lead). I immediately called one or two of Eggs Media's references and they sounded good. They were fairly priced and were also in North America, which was important.

How much have you invested with them?

We spent about $7,000.

What is the status of this engagement?

We worked with them from March–June 2020.

What evidence can you share that demonstrates the impact of the engagement? 

After we put the website up, our customers and followers commented on how great it looked and said that it looked like we upped our game and were successful, which was good. People noticed a profound difference.

Additionally, our page views, time spent on the website, and sales are way up. It’s hard to separate the impact of the pandemic on e-commerce versus the impact of the changes we made, but we strongly believe that the website is better looking, easier to use, and more informative.

How did Eggs Media perform from a project management standpoint?

Baldo was our project manager, and the team was mostly on schedule in spite of the pandemic. They communicated honestly, and we used email and tickets. 

What did you find most impressive about them?

Their responsiveness was excellent. 

Are there any areas they could improve?

I wish I had known more about what to expect in terms of iterations and the timing of completion right from the start. They could’ve sat me down before we started and outlined everything. 

Once we got into it, I understood the process better, but I went into it blind, which was my fault as much as anyone else’s. It was a minor area of improvement, and I was happy with the results and the process.

Do you have any advice for potential customers?

Look around and have an idea of what you think you like style- and features-wise so that you can guide them. That’s how Eggs Media will do the best job.

Introduce your business and what you do there.

I’m a dentist and the owner of a dental clinic in Toronto, Ontario.

What challenge were you trying to address with Eggs Media?

I purchased the business and inherited its beta-looking website. The site was a simple page where a user clicked a couple of buttons and saw pictures of the clinic that weren’t very nice. I hired Eggs Media to make an aesthetically and functionally better website.

What was the scope of their involvement?

Eggs Media first designed a logo for us. Their team made a brand catalog, which started the website redesign overall.

We gave them a reference website as an example of how we wanted our website to look and function. From there, they redeveloped the website.

The new website has a dialogue box where clients can leave messages. We get a lot of patient emails through the site. They also created buttons that say book now so that patients are directed to get in touch with us.

What is the team composition?

We worked primarily with Baldo (Creative Lead).

How did you come to work with Eggs Media?

We contacted agencies based on Google searches. We looked at reviews and company websites to see what looked good. We spoke to a few companies and, frankly, Eggs Media made us the most comfortable and their prices fit us.

How much have you invested with them?

The project cost $5,500.

What is the status of this engagement?

We started the project in January 2018, and it wrapped up in April 2018.

What evidence can you share that demonstrates the impact of the engagement? 

The website flows more naturally and the dialogue box allowed us to get more patients. The website looks good, which gives us credibility. New patients search online and see our aesthetically pleasing website. That makes them more comfortable calling us. Also, we got a better applicant pool for support staff. The website looked more professional, so it brought in a more professional applicant pool.

How did Eggs Media perform from a project management standpoint?

Baldo went above and beyond the call of duty. We could email him at any time. If he didn’t get back to us within a few hours, he responded first thing the next morning. He was responsive to us and our requests.  The project was managed perfectly, so we didn’t have any issues.

What did you find most impressive about them?

Their responsiveness stands out. It was great to have someone available nearly at our beck and call. Our relationship didn’t end once we paid them. Every time I have a question about the website, Eggs Media’s there. For example, I needed to put a banner on the website about the status of the clinic during the pandemic. Baldo took care of it. He’s always followed up and stuck with us.

Are there any areas they could improve?

I can’t think of anything specific. I was pleased with all of their work.

Do you have any advice for potential customers?

Communication’s huge. Eggs Media is open about all aspects of the project. As long as you’re keeping an open forum with them, you’ll get exactly above and beyond what you wanted.

Introduce your business and what you do there.

I’m the founder of a sparkling water startup. We manufacture and distribute our own brand of sparkling water.

What challenge were you trying to address with Eggs Media?

We hired them to design and develop a custom website.

What was the scope of their involvement? 

Initially, we went back and forth on the site design, discussing the structure and pricing. It was important for us to pay attention to the overall UX, so we wanted to incorporate a lot of custom frontend elements. 

Unlike static sites that can feel disconnected, we thought that clickable animations would make for a better browsing experience. So, we focused on the layout and made sure that there were animations that would appear as you scrolled down the page

What is the team composition? 

I mostly spoke with the project manager. There was also an email chain where I could submit change requests to the developers.

How did you come to work with Eggs Media?

We were looking for developers on Clutch who could handle a custom project. After talking to a few freelancers, I realized that it made more sense to go to a full agency like Eggs Media because they could do anything I asked.

How much have you invested with them?

We spent about $8,000, which was a reasonable price for custom work. 

What is the status of this engagement?

The project lasted from February–May 2019.

What evidence can you share that demonstrates the impact of the engagement?

Even though we’re not heavily focused on our online channels, the website has been a great asset to our brand. It legitimizes us and fits in nicely with our social media. So far, the website has earned positive feedback with over 50,000 views.

How did Eggs Media perform from a project management standpoint?

We typically communicated over email, but if there was ever any confusion, our project manager was quick to get me on a call. I’m the kind of client that likes to ask questions to understand exactly what the plan is, and he was accommodating to that.

With the developers, I didn’t communicate with them directly. Instead, we had an ongoing email chain of all the changes I wanted. I bogged them down with a bit of a backlog at first, but, once they got into the flow of things, they understood how to best organize themselves and picked up speed.

What did you find most impressive about them?

They were able to negotiate on the price, which made it possible for me to do business with them. I received quotes from two other vendors that were far outside of my budget. 

Rather than quoting around that price range, Eggs Media was willing to work with us because they were excited about our project. They went above and beyond and continued to make sure things went smoothly after the project ended. 

Competitive prices and strong technical skills — what more could you ask for?

Are there any areas they could improve?

No, nothing stands out. They’re a good benchmark for how well a project can go.

Do you have any advice for potential customers?

Have a set price in mind and be fully transparent about your budget going in. They’re great at explaining why they’ve quoted something a certain way. 

As I added more customizations and increased my spend, they would help me prioritize which items I could afford by swapping out wild items for more moderate ones. That way, I got the most value for my dollar.

Introduce your business and what you do there.

I’m the chief sales officer at Viewmax Canada, a doors and windows manufacturer.

What challenge were you trying to address with Eggs Media?

We needed help with web design and development.

What was the scope of their involvement?

Eggs Media gave us ideas on how to approach and materialize our business in a virtual world. We wanted to look at it as a consumer because it was difficult for us to do that. We wanted a B2B approach to the market. They gave us several good proposals, and we chose which was most appropriate for us. They designed and developed our website accordingly. They came up with the scope of the explanation and the technical data we needed to provide. 

What is the team composition?

We had two main points of contact. We didn’t want to work with too many people.

How did you come to work with Eggs Media?

I asked friends for referrals and also did an internet search and found more than 10 companies. I used the Clutch platform as well. I had conversations with each company. When I asked about the scope of services they could provide, looked at their portfolio, and saw how quickly they could jump into the business, we chose Eggs Media.

How much have you invested with them?

We spent $6,000 CAD (approximately $4,300 USD).

What is the status of this engagement?

We worked together from November 2019–February 2020.

What evidence can you share that demonstrates the impact of the engagement?

We had to have everything done by February 12th because there was an international trade show in Vancouver in March, and everything had to be in time for the tradeshow. They delivered by February 2 or 3.

Thanks to their work, we were able to provide customers with basic information from the website. A lot of companies that contacted me directly over the phone and told me they found me through our website. It was very easy to find us through our keywords. We’ve gotten at least two direct orders from first time customers through the website. We’re happy with the results, especially given that the coronavirus has made online sales essential.

How did Eggs Media perform from a project management standpoint?

It was very easy working with Eggs Media. I had no problems. The task delegation was very simple. It helped us a lot that they were really precise with what they wanted. 

We communicated mainly through email, but we also established an online platform so everything was reachable and everybody was able to see all the data and details. We didn’t misunderstand each other.

What did you find most impressive about them?

The communication was excellent. I give them five stars.

Are there any areas they could improve?

There’s nothing I would have them improve. There were no misunderstandings, and they delivered what we wanted.

Do you have any advice for potential customers?

Let them do their things. They’re capable. It was very important that they led us in the process and not to just to fulfill our requests. They helped us through the whole process of realizing this project.

Please describe your company and your position there.

Equilease is an equipment lease financing company. We provide a wide variety of equipment leases to businesses across Canada ranging from $2,000 to upwards of $500,000. I am the Marketing Director here at Equilease. This year we are trying to step up our marketing activities, starting with the website.

For what projects/services did your company hire Eggs Media?

We are putting a focus on overhauling our marketing activities and content. The first major step along those lines was to give our outdated website a much-needed refresh. Our original plan was to simply update graphics and text but it quickly became apparent that a ground-up rebuild would be more effective.

What were your goals for this project?

The main priority was a website with a more modern look and feel. We wanted to cut back on unnecessary content and streamline the navigation. We need a place for customers to contact us and to have those inquiries pushed to reps directly. We also needed a direct connection to our CRM so reps could generate leads and opportunities in the system. Finally, we needed to maintain legacy rate calculators that many of our vendors had integrated on their site.

How did you select this vendor?

After getting references and searching online we contacted about five potential vendors, including the one who designed our previous site. After calls or visits with each, Eggs Media was the one that best understood the scope of what we needed. They understood our desire for a small, simple and modern site.

What also really impressed us was their ability to dive into our current site during the first meeting, point out issues and generate solutions right away. Instead of meeting with a salesman, we met with a developer who would be with us the whole way.

Describe the project and the services they provided in detail.

Given some of our very specific needs and tie-ins to our CRM, we worked very closely with Eggs Media during development. Equilease provided all the text content and worked with Eggs Media to come up with a layout that worked both technically and logically. We gave Eggs Media total freedom to develop the look and feel that tied in with our logo and colors. Very little guidance was needed here.

What was the team composition?

On the Equilease side, I was the main point of contact and handled most of the content and technical details. Our IT was also involved in getting the CRM connected and the legacy calculators coded. On the Eggs Media side, we had one consistent project manger. He was there from the first meeting to final delivery (and ongoing as we make further updates).

Beyond him, I am not sure how the team was composed. We met a few of the developers during the first meeting but never beyond that. I think it is a positive sign that there was never a major issue that required a larger team meeting.

Can you share any information that demonstrates the impact that this project has had on your business?

Analytically, we are getting significantly more site visits and website contacts. We are now consistently on the front page of search engines and we do not have dead pages indexed as we had previously. We have received many compliments on our site from an industry that generally lags behind in the online world (I hate to say it, but many of our competitors need an update even more than we did). We even have some updates in the pipeline to further improve efficiency and analytics.

How was project management arranged and how effective was it?

Most communication was done through email, with a few calls for some of the more complicated sections. Deadlines were almost always met. Most of the misses were a result of changing targets or specifications on our side—most of the time, they still managed to get it done anyway.

Having one point of contact, who was clearly knowledgeable himself, was very helpful in keeping confusion minimal and keeping me (very NOT knowledgeable) updated on what was going on and why. I even started to learn some things by the end. 

What did you find most impressive about this company?

Right from our first meeting, they showed how knowledgeable and keen they were. As soon as we started looking at the existing site, they started coming up with ideas and pointing out potential issues. All the questions I had were easily answered - technical, artistic, logistical. I appreciated that technical areas were explained in terms that I could understand, which help me feel more in control and avoid any surprises coming up from misunderstandings.

They have even continued to support some small additions to the site outside of scope which has been lifesaving. They are a long term partner—not just a one-off developer.

Are there any areas for improvement?

Any suggestions for improvement would be nitpicking. Maybe a more formal plan (timelines, responsibilities, technical specs) would be helpful, especially if the website is bigger—however it did not create any issues for us. My only other advice would be communication timing.

During some crucial stages, responses could be a little slow. However, I usually found out they had dove into the issue right away and weren't wasting time responding until it was fixed—it may not work for everyone, but once I figured it out, it was fine.