What evidence can you share that demonstrates the impact of the engagement?
When I came to the company, the e-commerce store was terrible. Its annual revenue was $200,000. Three and a half years after we started, we closed the year with $4 million in revenue. They did a great job.
How did eEngine Software House perform from a project management standpoint?
They’re fantastic from a Polish point of view. From an American point of view, I give them a 7.5. They use Trello and Excel. Everything is detailed, but they could improve a bit. If I were a different client, I’d opt for another project management software.
At one point they hired a new account manager. After three weeks of cooperation, it wasn’t working. I told them, and within 24 hours a new manager was assigned to my project. They respond very quickly. If we don’t like someone or the style of the cooperation is inadequate, they make changes right away. Their speed in finding solutions is amazing.
What did you find most impressive about them?
Everyone on the team understands how important the job is. Our website is well-known in Poland and is visited by 18,000 people every day. Over three-and-a-half years, we have had two problems that brought the website down for about two hours.
They’re very collaborative and motivated, and they never put off a problem. They’re a great team from a small town. Rather than expanding to hundreds of developers, they prefer to stay the way they are. They are large enough to have access to prominent developers but small enough that everyone knows each other.
They included the human factor. Rather than seeing problems, they see opportunities to develop their own system. That was one of the main reasons behind our decision to work with them. Whenever I send them a large email about changes I need, they get excited about it.
Their communication and delivery are fantastic. They’re flexible with payment and understand our fluctuating revenue. They’re great engineers, great managers, and great human beings. I consider them my business partners. Our e-commerce store wouldn’t be here if it weren’t for them.
Are there any areas they could improve?
No. I can’t expect software engineers to perfectly understand the very small e-commerce fashion niche. They’re very unique. As we developed the website, I had to give them very detailed specifications. When I do that, they deliver. They couldn’t do any more than they’ve already done.
Do you have any advice for potential customers?
Choose the communication platform that you’re going to use. If you’re creating e-commerce, Trello is enough. If you are a giant company, Trello won’t be able to accommodate everyone.
Provide very detailed specifications of the work. Know what you want. Their team can advise you on the backend and IT development, but not on content.
They’re not cool, preppy fashion designers, but they will do exactly what you expect them to do. Don’t expect that they’ll create a perfect platform. From 1-10, it’ll be a six. The customer must specifically understand what they are searching for.