Can you share any outcomes from the project that demonstrate progress or success?
Their digital marketing efforts have produced tremendous growth. Initially, 90% of our revenue came from referrals and offline marketing. Now, 60% of our revenue comes from online efforts. I’m really impressed with their services.
How effective was the workflow between your team and theirs?
I’m very pleased with the way they went about executing the work. I have good, proactive communication from their account manager, who was very communicative from the get-go—he wanted to know our objectives in detail to brief their team and start the project off right.
What did you find most impressive about this company?
When we first had the meeting, they were very clear that if we didn't have a clear objective, they wouldn't be able to deliver. They spent an entire week asking for a lot of detail in that regard in order to give the best results. They did exactly what they said they would, which impresses me.
Are there any areas for improvement?
They could send us simpler reports as opposed to the very detailed, technical ones that they produce. It took me a while to understand some elements, but they walked me through it, which was great.