EditCreation

BACKGROUND

Please describe your company and your position there.

Jamadvice Travel are the local partner in Bulgaria for the global travel management company, BCD. As Project Manager, I am responsible for implementation of new solutions to improve the processes and performance of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EditCreation?

The scope of the project consisted of the following points: Automatic processing and filling in the data from created reservations. Automated export for BCD Group audit report with multiple data interdependencies. Facilitation of billing and document issuing process. Built-in export to accounting software, sorting documents by sort and type, allowing automatic entry of documents by type in the accounting software. Multiple activity reports. Automatic submission of files and reports to external / affiliate systems.

What were your goals for this project?

The solution we required at Jamadvice Travel was rather complex and of course, urgent! Due to unexpected changes in the business we needed to quickly change our processes to save time and human error. Our main concern was finding a partner who could not only guide us through the process but also understand the unique needs of the business. There were many layers to the project. The scope included automation of invoicing and extensive reports as well as meeting local government requirements for accounting purposes.

SOLUTION

How did you select this vendor?

I have worked with some members of their team in the past in a previous company and knew that they had the experience and knowledge to take on this project.

Describe the project and the services they provided in detail.

They designed and developed a fully automated process for invoicing and complex reporting. Data exports from our GDS systems allow us to fully automate the invoicing process and use an automated export for our BCD Group audit report with multiple data interdependencies. Internally we had very little knowledge of how such software could work for us, so the project began with the team meeting us to understand our business and what we were trying to acheive with this solution. From there we developed a project scope and began with the first steps of the project. We had regular meetings along the way to ensure that we were fully covering all aspects of our requirements. As we reached the end of the project, the team also provided in house staff training during the testing phase.

What was the team composition?

The team consisted of 4 people. However we had 2 of the team spend a lot of time with us in the office to determine our needs and then again later for staff training. We also had a dedicated project manager who kept us informed at all times of the progress of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As the project developed, more ‘problems’ and solutions were identified on our side which helped us to streamline the processes and improve our overall performance as a business. Not only have we successfully acheived our original goal of saving a huge amount of time and reducing the risk of human error, we also indentified other aspects of the business that required improvement and have continued to make more positive changes.

How was project management arranged and how effective was it?

The great communication from the team was key to the success of this project as we were informed and updated every step of the way. As a business we do not have any in house ‘experts’ in this area so we really appreciated the patience and guidance we were given.

What did you find most impressive about this company?

Again, communication and clear guidance was the most crucial thing for us. We were not experts and needed to understand each step of the process. The team very clearly explained things in a simple way and worked very closely with our staff to ensure everything was exactly as they wanted it to be to make their day to day life easier!

Are there any areas for improvement?

I was very happy with the overall project management and final solution and we worked very well together.

BACKGROUND

Please describe your company and position.

I am an executive of Milva Cosmetics

Describe what your company does in a single sentence.

We offer a wide range of products prepared mainly from active plant and other natural components. To guarantee both the origin of the plant base and the quality of the extracts, Milva Product works only with natural extracts prepared in the company's laboratory.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EditCreation to accomplish?

• Design and create a new platform to present our products

SOLUTION

How did you find EditCreation?

Referral

Why did you select EditCreation over others?

High ratings, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of EditCreation’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our platform needed a design refresh, optimisation and update. We went though the following stages with the Editcreation team:

• Introduction meeting - we had a referral for that company from one of our clients and we had an introduction meeting through Zoom to explain what our issue is.
• Scope definitiion - we sent our main requirements and the company advised us on best practices and what technology would be the most suitable for us. They gave us a price indication and estimation to complete the project which they kept.
• Scope documentation - we agreed on their proposal, signed a contract and started work. The process went through these steps:
  1. Conducted a few meetings with the designer to agree on the UX/UI part
  2.  Admin panel clarification and technical part requirements
  3. Coding and software development technical part.
  4. Testing phase
  5. Completing the project

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Well-designed platform with good functionality that suits ours and customers needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick and responsive, good time management and estimation. Always helpful and professional.

What was your primary form of communication with EditCreation?

Virtual Meeting

What did you find most impressive or unique about this company?

Customer service was on a very high level, very clearly advised us on the project risks and the benefits we can have. Software development was completed professionally with minor problems at the testing phase.

Are there any areas for improvement or something EditCreation could have done differently?

I can't think of any.