EDISONDA

Introduce your business and what you do there.

I’m the business development director at a human genome analysis software company.  

What challenge were you trying to address with EDISONDA?

We needed help conducting a study to create a genetic report.

What was the scope of their involvement?

They conducted a study for us with the participation of potential patients. The aim of the study was to develop a user-friendly, intuitive, and well understandable genetic report.

The team conducted a study and recruited potential users of the solution. They interviewed these individuals and asked them about their needs and worries related to genetic tests. From those results, they proposed a new graphical design for our report.

They provided clinical reports that are meant to be viewed with a medical professional and wellness reports that are meant for the consumer to understand easily. They delivered a prototype and recruited more study participants to test it as well. Currently, we’re planning the next phase of a usability study.

What is the team composition?

We worked with one project manager, their owner, two graphic designers, one recruitment specialist, and one usability tester.

How did you come to work with EDISONDA?

We sent out a query to several organizations and EDISONDA had the best price and experience in the life sciences field.

How much have you invested with them?

We spent € 50,000 (approximately $61,000 USD).

What is the status of this engagement?

We started working together in February 2020, and we wrapped up in June 2020.

What evidence can you share that demonstrates the impact of the engagement? 

They fulfilled all of our expectations. The most difficult part of the process was recruiting the right people for our study, but that was done fully. We’ve also gotten great feedback on the design from people in the medical field we’re presenting to; the feedback confirms our first impression that EDISONDA is well qualified.

How did EDISONDA perform from a project management standpoint?

The timeline was very important because our funding institution was paying close attention to our progress. EDISONDA understood this and worked very efficiently. In fact, we were planning on wrapping up in July 2020 and they helped us wrap up earlier. Despite the remote type of work, they did everything really fast. They reacted very quickly.

What did you find most impressive about them?

Their team was extremely comprehensive. They offered the full range of services that we were looking for. Their timeliness was also impressive. In any team environment, there’s always a concern that one person will delay the whole team. EDISONDA delivered in that area well and our communication was very open.

Are there any areas they could improve?

Their pricing could be lower but the quality was excellent.

Introduce your business and what you do there.

We’re a Danish company offering hand hygiene monitoring solutions in hospitals. We’re a hardware-based company but also have software applications. I’m the CTO and co-founder of the company.

What challenge were you trying to address with EDISONDA?

We’re developing our software with another company. Our team went to EDISONDA to handle the UX part of our web interfaces.

What was the scope of their involvement?

EDISONDA provided web page design and UX analysis services. Our users are healthcare workers and general hospital employees. So, we have a well-defined user group and certain data that we provide to hospitals, related to hand hygiene compliance. It’s important for us to create visualizations that are conducive to understanding that data.

EDISONDA helped us define our UX and made the design of the pages. The main functionality of the site is plotting or visualizing data. EDISONDA helped us make data diagrams on three main subpages. They also helped us with layouts for some small sales presentations.

What is the team composition?

We had the first meeting with Hubert (UX Director), and he was our go-to guy on the project management part. We also had one developer and a project lead who organized the meetings and process.

How did you come to work with EDISONDA?

We found them through our development company, who’d worked with EDISONDA. They had only one UX developer onboard, so they needed help from a specialized partner like EDISONDA. Both companies are from Kraków, which made it easy for us to start a second collaboration. I had a meeting with EDISONDA to verify that we could work together, and it was a great match.

How much have you invested with them?

The project cost was €23,000 (approximately $28,000 USD).

What is the status of this engagement?

We had a kickoff meeting with EDISONDA in July 2019. The pre-project work started in August 2019, the work started in September of that year, and ended in March 2020.

We’re not working with them on a regular basis. We need a UX design only when we have a new application in the pipelines. We might do another project with EDISONDA in the next six months.

What evidence can you share that demonstrates the impact of the engagement?

They were quite organized from the start and didn’t jump to conclusions. Their team helped us through the process of defining needs and understanding our user personas. We prototyped a lot of the designs and tested them with customers during our work with EDISONDA, across different iterations. Our success metric was the ease of use.

EDISONDA was really good at conducting user tests and adjusting according to the feedback. We monitored usage and also had interviews with customers. They had a methodology for doing this, and they stuck to it.

How did EDISONDA perform from a project management standpoint?

They were good at setting and adjusting expectations on when various parts of the work would be finished, and at what level of detail. Their team was honest about what we should expect and when.

We used Slack as a shared communication tool and that worked well. We used other tools for sharing designs. Our team visited them once in Kraków, but we ran the rest of the project without face-to-face meetings and it worked quite well.

What did you find most impressive about them?

EDISONDA is an energized team, and they’re all involved in the work. They bring a great spirit and are able to get different resources together to discuss the scope.

Working with EDISONDA allowed us to save money on development. The design was perfectly aligned with customer needs so we could spend our money on development. We got the UX part right the first time instead of making multiple changes because customers couldn’t use the platform.

Are there any areas they could improve?

No, I can’t think of anything. We’ve had a good experience working with EDISONDA, and we’ll definitely do it again.

Next time, I’m probably going to ask them to push back even more on new ways of showing data. This project had some limitations, and we had to keep it simple, but I want to challenge them on the next one. It’s not something for EDISONDA to improve on though.

Do you have any advice for future clients of theirs?

It was a great experience working with them, and I definitely encourage other people to get in touch. I recommend engaging their team to suggest how to improve the process. They have a lot of experience in the field and can take the customer’s hand and help them. 

Introduce your business and what you do there.

I’m a marketing officer for the European Investment Funds (EIF), which is part of the European Investment Bank Group. Our organization strives to provide accessible financing for small and medium-sized enterprises. We manage funds on behalf of the European Commission and local member states in the European Union.

What challenge were you trying to address with EDISONDA?

We were working on a project called the Western Balkans Enterprise, Development, and Innovation Facility (WB EDIF), which started in 2012. It's a financing platform that brought together large financial institutions worldwide (e.g., the EIF, the European Investment Bank, the World Bank). By consolidating their expertise into a single platform, we can utilize that information to provide access to finance and technical assistance to the Western Balkans.

We’d already created a virtual platform, but we needed to create a communications strategy, website, and brand identity. A previous vendor worked with us to develop the original WB EDIF site on WordPress, however, we felt it was time to relaunch it. We hired EDISONDA to develop and launch our new site.

What was the scope of their involvement?

Because we wanted to make so many changes, we decided to redo our entire site. They offered to meet us here in Luxemburg, but I ended up going to them instead. There, I met with their UX director and three other people, and we brainstormed about what we wanted from the site. They asked us about our demographics and target audience, categorizing potential features into things we needed, things we wanted, and things we might like later. From this, they developed our site in WordPress because I was already familiar with it. They currently continue to do hosting and maintenance work.

What is the team composition?

I met with four people in total: two from their side and two from another agency. They collaborated together on the project.

How did you come to work with EDISONDA?

Someone recommended them to us, and we reached out to them along with about four other companies.

How much have you invested with them?

We’ve invested $50,000.

What is the status of this engagement?

They developed the site in 2017. It took a couple of months of discussion as well as an additional four months to develop the site. We went through multiple iterations, and they made adjustments as needed.

What evidence can you share that demonstrates the impact of the engagement?

They did a really good job, and the new website has such a modern feel to it. It’s much more intuitive and user-friendly. Internally, the feedback has been extremely positive. We’re now hoping to provide more useful content to attract more traffic.

How did EDISONDA perform from a project management standpoint?

The project took longer than expected because we had delays on our side. We had to discuss the content with about 400 different people. Despite that, they were always extremely helpful and patient with us. For day-to-day communication, we used Jira, phone calls, video calls, and email. They were responsive and friendly; we’d definitely work with them again.

What did you find most impressive about them?

I found the brainstorming process particularly helpful. They dedicated a lot of quality time assessing the existing usability issues in our previous website and worked with us to identify our target audience. For me, it was the first time I had really thought about that in such detail. Our previous developer didn’t put as much thought into the site as EDISONDA did.

Introduce your business and what you do there.

I work as a product manager for Figo. We offer an API that helps other companies implement banking-like features. Customers can use our API to aggregate and utilize financial data.

Multi-banking aggregation is one of our biggest use cases. We do offer specific solutions for specific use cases, but mostly provide a banking-as-a-service API.

What challenge were you trying to address with Edisonda?

The Revised Payment Service Directive (PSD2) is currently a big issue in Europe. For the first time, we were required to build a product with a user interface. Until now, our main product was an API, but in 2018 many of our non-licensed partners will have to move toward a user interface product that we host ourselves because of licensing issues. We didn’t have the in-house experience or knowledge to build a UI or design a whole experience.

What was the scope of their involvement?

Our challenge was less about creating an interface and cosmetic elements than it was about designing the user experience. Edisonda is good at that.

What is the team composition?

I got involved with the project towards its end. We directly contacted one of their managing directors, and we had a few designers and a project manager.

How did you come to work with Edisonda?

I had good experience with their team while working for another company, so I reached out them. From the first meeting, I knew they would be the right partner for us. We were focusing on the user experience, not just designing the UI. We didn’t consider anyone else for that specific problem.

What is the status of this engagement?

We worked with Edisonda between September and December 2017. We’re currently closing and moving in other directions that are related to this project. Edisonda’s design work during this time was conceptual.

They’re in touch with a few other companies that work together to implement some of their designs. We’re working to get their concepts implemented on our systems.

What evidence can you share that demonstrates the impact of the engagement?

I give them 5/5 stars for the design work. I’m really happy with the results. They also had the right expertise. They’ve been involved in some recent financial projects, which helped them complete the work correctly.

We don’t have direct feedback from end-users, but we’ve gotten a first round of feedback from our customers. We have a B2B2C setup where the frontend built by Edisonda will be used by our partner’s customer’s systems. There is direct exposure to end-customers, and their feedback has been very good.

How did Edisonda perform from a project management standpoint?

We’ve had to postpone a few items because we weren’t ready. They were flexible in planning the designers’ schedules. I’m very happy with their project management.

What did you find most impressive about them?

I’ve appreciated their exploratory approach to user experience. One of the advantages to working with Edisonda is that they do a lot of the actual user research and testing. They use knowledge gained from other projects to deliver great results.

Do you have any advice for future clients of theirs?

Clients should consider the benefits and value that Edisonda can deliver. Many times, companies don’t think outside the box about their real UX challenges.

They only think about the UI components, but a product’s user experience can be improved a lot through experimentation. I would approach Edisonda with an open mind and ask how else they can help.

Introduce your business and what you do there.

I’m a product manager for FuturMaster, a French developer working on supply-chain and event-planning software. Our solution can be used across different types of industries.

What challenge were you trying to address with EDISONDA?

We had an outdated UI that needed to be refreshed. Our software is quite complex, with multiple configuration options and numbers and graphs to be displayed on the screen. Our aim was to make this information easier to view at a glance.

What was the scope of their involvement?

EDISONDA worked with us on identifying the main focus points for our users and creating a more streamlined interface. They also helped with design work when we began a large project that involved changing our UX and moving to a web-based solution.

What is the team composition?

We worked with a graphic designer and a project manager on the initial assessment of our software, identifying customer needs and creating relevant solutions. There were two other members in the background, working on icon design and other elements. Later on, EDISONDA assigned one UX and one graphic designer for the web-based version of our app.

How did you come to work with EDISONDA?

One of our employees had worked with them for another company and had a good experience. We didn’t have a lot of time to make a choice given that we were very busy with project planning. Getting a good recommendation for EDISONDA convinced us to move forward.

How much have you invested with them?

The cost of their services was between $10,000–$25,000.

What is the status of this engagement?

We started working with EDISONDA from February to September 2017.

What evidence can you share that demonstrates the impact of the engagement?

We started the project with a general assessment of our platform, however, we encountered a lot of technical constraints. This meant that the designs made by EDISONDA couldn’t differ too much from what we had before. This presented a challenge for their team, but they proved eager to interact with us and came back with alternative solutions quickly.

How did EDISONDA perform from a project management standpoint?

We never had communication or deadline issues with their team. The project was intended to run for two months, but it was extended to six because of issues with our internal development team. EDISONDA never delivered late, though.

What did you find most impressive about them?

They were interested in learning the needs of our customers, which made the interaction with their team very enjoyable. The brought a lot of relevant questions to the table.

Introduce your business and what you do there.

I am the CEO of Wingu. We're an app development company that provides location-based services.

What challenge were you trying to address with EDISONDA?

We needed basic graphic design for our corporate identity. We had built a browser and mobile application, and we needed someone for our UI design, as well as graphic design for these two elements.

What was the scope of their involvement?

They worked on the frontend design and UX for the application. We had built something that wasn’t on the market previously, so we’re a classic start-up with new technology. We deliver content based on someone’s exact location, so they had to come up with ideas of how to present that content and how to structure it. From the UX and graphics perspective, it was a challenge.

For UX they used Axure to create wireframes. For the graphic design, they mainly used all the Adobe products such as Photoshop and InDesign. They helped us to think outside the box, and gave us advice as they saw fit. 

What is the team composition?

My main point of contact was one of the managers. He introduced the project and did the first workshops with us. We also worked with two UX designers and had two graphic designers on board who supported the graphic design. The project managers kept the project together, but we mainly communicated directly to the specialists.

How did you come to work with EDISONDA?

We were referred to them. We usually only hire companies which we know of from someone else. They were four or five different companies that pitched on the project, but we decided to move forward with EDISONDA because they had personal contact and we were close to them in the beginning. They also had the best ideas to some of our very specific problems.

How much have you invested in them?

We spent close to €50,000 ($61,550 USD).

What is the status of this engagement?

We worked with them from January of 2016 until November of 2017.

What evidence can you share that demonstrates the impact of the engagement?

We were very happy with them. For this particular project, we received a lot of positive comments on the design and won a design award for it.

How did EDISONDA perform from a project management standpoint?

We had no issues at all. We’re an agency, so we know how to handle projects. They have project managers on their side, but we don’t usually use them as we manage the project ourselves. The people we’re in contact with always deliver on time, which is why we continue to work with them.

What did you find most impressive about them?

The fact that they react so fast is impressive. Sometimes we would need something really urgently, and they could immediately find the resources to complete what we need. They aren’t a big company, but they are solid, with have several designers and UX people. They always come through with a solution, and they don’t make it complicated.

Do you have any advice for potential customers?

As a technology company, the most important thing is something we call ‘development driven design.’ If you just let designers do whatever they want, they can go crazy and deliver something that the technical people struggle to build, meaning it becomes very costly and complicated. Development driven design is something that we came up with EDISONDA where the developers have an influence on the design so the design can perform in the end.

Please describe your company and your position there.

WE're a systems integrator and software house. We deliver solutions based on Microsoft productivity stack including Office 365, PPM and SharePoint. I am VP responsible for our product and services portfolio.

For what projects/services did your company hire EDISONDA?

We engaged EDISONDA for best in class UX design consulting services with one of our business products.

How did you select this vendor?

We have worked with EDISONDA before for delivering services to our customers in joint effort projects. As we value their input and skills, we decided to contract their services within our internal projects.

Describe the project in detail and walk through the stages of the project.

A web based specialised business application with innovative interfaces and features. EDISONDA team was involved in the envisioning and UX design phases. The product is now in the advanced development phase.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with two specialists - UX and UI, and a Project Manager.

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the products delivered by EDISONDA. We are not ready yet to go public with sharing the outcomes.

How effective was the workflow between your team and theirs?

The touchpoints with UX and UI specialists were really fruitful and we had planty of interactions to make sure that everything is just fine. When presented with different perspectives in our perception of pieces of the presented UX/UI the team was responsive and proactive. The PM was really effective in planning and communication work plan.

What did you find most impressive or unique about this company?

I love the depth of insight, sensitivity, and professional experience of all the UX specialists. I hope we will have the opportunity to work together again.

Are there any areas for improvement or something they could have done differently?

I think this project went extremely well.

Please describe your company and your position there.

I am a Board Member at drEryk S. A. The company develops software for medical industry. I oversee products, production, marketing and sales support.

For what projects/services did your company hire EDISONDA?

We merged with other company and we needed a logotype that would be easy to remember, that would be associated with medical industry and that had associations with both companies. We also needed a website that would be focused on sales and easy to follow. We care a lot about user experience.

What were your goals for this project?

We wanted to focus on sales and see results in double number of customers trying the test version of our software. We also wanted to increase satisfaction of out software user seeking for more information.

How did you select this vendor?

We searched for the company that works close to our office. We checked references of couple of other companies. Edisonda had references of projects that we value for good UX and modern approach.

Describe the project in detail.

Once we selected the contractor we had couple of workshops where we worked on our goals. After that Edisonda started preparing materials in iterations.

We had time to check it and we had a meeting to talk about our remarks or conclusions each time. It was very sufficient and Edisonda, knowing our goals, told us what would be the best solutions for our business.

What was the team composition?

The teams consisted of project manager, graphic designer, UX specialist and website developers.

Can you share any outcomes from the project that demonstrate progress or success?

Immidiately after releasing our website we noticed increase of the traffic and increase in test software download.

How effective was the workflow between your team and theirs?

We had to cowork during pandemic shutdown but still the communication was easy. We discussed everything mainy on videocalls and sometimes in e-mails. Edisonda presented the results of their work on special website.

What did you find most impressive about this company?

We learned a lot about UX - they have really great knowledge. They are professional and suuport their customer's business.

Are there any areas for improvement?

Whole process could be faster - we had to wait for some elements. But despite this fact, our cooperation was very good and we finally got product of very good quality.

Please describe your company and your position there.

I am a Chief executive officer in company that developed and maintain an service application in legal tech area

For what projects/services did your company hire EDISONDA?

We needed to uplift our digital product. Upgrade UI and UX experience

How did you select this vendor?

Via internet research plus other agency recomendation

Describe the project in detail and walk through the stages of the project.

Since August 2020 we’ve been working together (Allex with Edisonda team) on the research and design field. Edisonda team have prepared a new design of the platform and conducted a user research study.

How many resources from the vendor's team worked with you, and what were their positions?

In total we've worked with 6-7 people incl. Project Manager, UI and UX, graphic designer

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to user study we've understood a lot better our target customers, helping us to address our services better to them. In UI and UX area we've improved a lot user experience and reduced help desk complains to almost 0.

How effective was the workflow between your team and theirs?

Work flow was very smooth. I appreciated EDISONDA's commitment to the set goals. Thanks to regular feedback and at hoc calls we heve removed any block in project flow as soon as possible.

What did you find most impressive or unique about this company?

Professionalism, expertise, dedication and skills

Are there any areas for improvement or something they could have done differently?

Not that is worth to mention