Interactions Everywhere

We are one of the leading Polish UX consultancy. With over 30 experienced designers and researchers on board we are capable of delivering custom solutions of different scales. Among our projects there are marketing and corporate websites but we focus stronly on custom business systems (e.g. self-service panels, intranets, mobile applicatins), interfaces of devices and digital products and services.

Our process based on user centered design includes a lot of user and market research to come up with solutions that will bring business results and at the same time respond to user's needs.

 

 

 
$1,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2009
Show all +
Cracow, Poland
headquarters

Portfolio

Key clients: 
  • Autodesk
  • ABB
  • Dassault Systèmes
  • European Investment Fund
  • Fitfox GmbH
  • Gedeon Richter
  • ING Bank
  • LafargeHolcim
  • TAURON Polish Energy
  • wingu

Reviews

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Web Redevelopment for Large Investment Group Platform

“They did a really good job, and the new website has such a modern feel to it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017
Project summary: 

After conducting an intensive brainstorming session, EDISONDA developed and launched a new WordPress site. They revamped the visuals, implemented new features, and refined the overall usability.

The Reviewer
 
11-50 Employees
 
Luxembourg
Olivia Somers
Marketing Officer, EIF
 
Verified
The Review
Feedback summary: 

The new site garnered unanimous praise internally for its enhanced user experience and updated look. Compared to the previous developer, EDISONDA took the time to identify the site’s core functions and target audience. Their thoughtful, detail-oriented approach helped ensure a high-quality website.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing officer for the European Investment Funds (EIF), which is part of the European Investment Bank Group. Our organization strives to provide accessible financing for small and medium-sized enterprises. We manage funds on behalf of the European Commission and local member states in the European Union.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EDISONDA?

We were working on a project called the Western Balkans Enterprise, Development, and Innovation Facility (WB EDIF), which started in 2012. It's a financing platform that brought together large financial institutions worldwide (e.g., the EIF, the European Investment Bank, the World Bank). By consolidating their expertise into a single platform, we can utilize that information to provide access to finance and technical assistance to the Western Balkans.

We’d already created a virtual platform, but we needed to create a communications strategy, website, and brand identity. A previous vendor worked with us to develop the original WB EDIF site on WordPress, however, we felt it was time to relaunch it. We hired EDISONDA to develop and launch our new site.

SOLUTION

What was the scope of their involvement?

Because we wanted to make so many changes, we decided to redo our entire site. They offered to meet us here in Luxemburg, but I ended up going to them instead. There, I met with their UX director and three other people, and we brainstormed about what we wanted from the site. They asked us about our demographics and target audience, categorizing potential features into things we needed, things we wanted, and things we might like later. From this, they developed our site in WordPress because I was already familiar with it. They currently continue to do hosting and maintenance work.

What is the team composition?

I met with four people in total: two from their side and two from another agency. They collaborated together on the project.

How did you come to work with EDISONDA?

Someone recommended them to us, and we reached out to them along with about four other companies.

How much have you invested with them?

We’ve invested $50,000.

What is the status of this engagement?

They developed the site in 2017. It took a couple of months of discussion as well as an additional four months to develop the site. We went through multiple iterations, and they made adjustments as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a really good job, and the new website has such a modern feel to it. It’s much more intuitive and user-friendly. Internally, the feedback has been extremely positive. We’re now hoping to provide more useful content to attract more traffic.

How did EDISONDA perform from a project management standpoint?

The project took longer than expected because we had delays on our side. We had to discuss the content with about 400 different people. Despite that, they were always extremely helpful and patient with us. For day-to-day communication, we used Jira, phone calls, video calls, and email. They were responsive and friendly; we’d definitely work with them again.

What did you find most impressive about them?

I found the brainstorming process particularly helpful. They dedicated a lot of quality time assessing the existing usability issues in our previous website and worked with us to identify our target audience. For me, it was the first time I had really thought about that in such detail. Our previous developer didn’t put as much thought into the site as EDISONDA did.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design for B2B Banking Solutions Startup

"They use knowledge gained from other projects to deliver great results."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. - Dec. 2017
Project summary: 

Edisonda designed a UI and UX for a multi-banking aggregation API that complied with the Revised Payment Service Directive.

The Reviewer
 
1-10 Employees
 
Hamburg, Germany
Daniel Colomer
Product Manager, Figo
 
Verified
The Review
Feedback summary: 

The designs looked great and earned praise from customers. Edisonda performed extensive research and testing to refine the product. Their flexible schedules and deep knowledge of financial technology gave them enabled them to deliver an exceptional solution. 

 

BACKGROUND

Introduce your business and what you do there.

I work as a product manager for Figo. We offer an API that helps other companies implement banking-like features. Customers can use our API to aggregate and utilize financial data.

Multi-banking aggregation is one of our biggest use cases. We do offer specific solutions for specific use cases, but mostly provide a banking-as-a-service API.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Edisonda?

The Revised Payment Service Directive (PSD2) is currently a big issue in Europe. For the first time, we were required to build a product with a user interface. Until now, our main product was an API, but in 2018 many of our non-licensed partners will have to move toward a user interface product that we host ourselves because of licensing issues. We didn’t have the in-house experience or knowledge to build a UI or design a whole experience.

SOLUTION

What was the scope of their involvement?

Our challenge was less about creating an interface and cosmetic elements than it was about designing the user experience. Edisonda is good at that.

What is the team composition?

I got involved with the project towards its end. We directly contacted one of their managing directors, and we had a few designers and a project manager.

How did you come to work with Edisonda?

I had good experience with their team while working for another company, so I reached out them. From the first meeting, I knew they would be the right partner for us. We were focusing on the user experience, not just designing the UI. We didn’t consider anyone else for that specific problem.

What is the status of this engagement?

We worked with Edisonda between September and December 2017. We’re currently closing and moving in other directions that are related to this project. Edisonda’s design work during this time was conceptual.

They’re in touch with a few other companies that work together to implement some of their designs. We’re working to get their concepts implemented on our systems.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I give them 5/5 stars for the design work. I’m really happy with the results. They also had the right expertise. They’ve been involved in some recent financial projects, which helped them complete the work correctly.

We don’t have direct feedback from end-users, but we’ve gotten a first round of feedback from our customers. We have a B2B2C setup where the frontend built by Edisonda will be used by our partner’s customer’s systems. There is direct exposure to end-customers, and their feedback has been very good.

How did Edisonda perform from a project management standpoint?

We’ve had to postpone a few items because we weren’t ready. They were flexible in planning the designers’ schedules. I’m very happy with their project management.

What did you find most impressive about them?

I’ve appreciated their exploratory approach to user experience. One of the advantages to working with Edisonda is that they do a lot of the actual user research and testing. They use knowledge gained from other projects to deliver great results.

Do you have any advice for future clients of theirs?

Clients should consider the benefits and value that Edisonda can deliver. Many times, companies don’t think outside the box about their real UX challenges.

They only think about the UI components, but a product’s user experience can be improved a lot through experimentation. I would approach Edisonda with an open mind and ask how else they can help.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Based on their deliveries, the value is very good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have done it already.

UI/UX Design for Supply Chain Software Company

"They were interested in learning the needs of our customers."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Feb. - Sep. 2017
Project summary: 

EDISONDA revamped a UI to make the presentation of data more streamlined. They identified customer needs and were also involved when it came to changing the UX and creating designs for a web-based version.

The Reviewer
 
11-50 Employees
 
Paris, France
Lucile Belgacem
Product Manager, Futurmaster
 
Verified
The Review
Feedback summary: 

Despite some technical constraints on the design front, EDISONDA was eager to get started and proposed helpful solutions, which proves that no challenge is too big for them. There were no issues regarding scheduling or communication. It was overall a pleasant collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager for FuturMaster, a French developer working on supply-chain and event-planning software. Our solution can be used across different types of industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EDISONDA?

We had an outdated UI that needed to be refreshed. Our software is quite complex, with multiple configuration options and numbers and graphs to be displayed on the screen. Our aim was to make this information easier to view at a glance.

SOLUTION

What was the scope of their involvement?

EDISONDA worked with us on identifying the main focus points for our users and creating a more streamlined interface. They also helped with design work when we began a large project that involved changing our UX and moving to a web-based solution.

What is the team composition?

We worked with a graphic designer and a project manager on the initial assessment of our software, identifying customer needs and creating relevant solutions. There were two other members in the background, working on icon design and other elements. Later on, EDISONDA assigned one UX and one graphic designer for the web-based version of our app.

How did you come to work with EDISONDA?

One of our employees had worked with them for another company and had a good experience. We didn’t have a lot of time to make a choice given that we were very busy with project planning. Getting a good recommendation for EDISONDA convinced us to move forward.

How much have you invested with them?

The cost of their services was between $10,000–$25,000.

What is the status of this engagement?

We started working with EDISONDA from February to September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started the project with a general assessment of our platform, however, we encountered a lot of technical constraints. This meant that the designs made by EDISONDA couldn’t differ too much from what we had before. This presented a challenge for their team, but they proved eager to interact with us and came back with alternative solutions quickly.

How did EDISONDA perform from a project management standpoint?

We never had communication or deadline issues with their team. The project was intended to run for two months, but it was extended to six because of issues with our internal development team. EDISONDA never delivered late, though.

What did you find most impressive about them?

They were interested in learning the needs of our customers, which made the interaction with their team very enjoyable. The brought a lot of relevant questions to the table.

 

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Graphic Design & UX Design for Location App Startup Company

“They always come through with a solution, and they don’t make it complicated.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan 2016 - Nov. 2017
Project summary: 

EDISONDA provided graphic design and UX design services for an application, using Azure to create the wireframes and Adobe products for the graphic design.

The Reviewer
 
1-10 Employees
 
Hamburg, Germany
Michael Wolf
CEO, wingu
 
Verified
The Review
Feedback summary: 

The design solution they provided was widely praised, even winning an award and lots of positive feedback. They focused on building a development-driven solution, ensuring the product performs properly, while working quickly, efficiently, and professionally.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Wingu. We're an app development company that provides location-based services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EDISONDA?

We needed basic graphic design for our corporate identity. We had built a browser and mobile application, and we needed someone for our UI design, as well as graphic design for these two elements.

SOLUTION

What was the scope of their involvement?

They worked on the frontend design and UX for the application. We had built something that wasn’t on the market previously, so we’re a classic start-up with new technology. We deliver content based on someone’s exact location, so they had to come up with ideas of how to present that content and how to structure it. From the UX and graphics perspective, it was a challenge.

For UX they used Axure to create wireframes. For the graphic design, they mainly used all the Adobe products such as Photoshop and InDesign. They helped us to think outside the box, and gave us advice as they saw fit. 

What is the team composition?

My main point of contact was one of the managers. He introduced the project and did the first workshops with us. We also worked with two UX designers and had two graphic designers on board who supported the graphic design. The project managers kept the project together, but we mainly communicated directly to the specialists.

How did you come to work with EDISONDA?

We were referred to them. We usually only hire companies which we know of from someone else. They were four or five different companies that pitched on the project, but we decided to move forward with EDISONDA because they had personal contact and we were close to them in the beginning. They also had the best ideas to some of our very specific problems.

How much have you invested in them?

We spent close to €50,000 ($61,550 USD).

What is the status of this engagement?

We worked with them from January of 2016 until November of 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very happy with them. For this particular project, we received a lot of positive comments on the design and won a design award for it.

How did EDISONDA perform from a project management standpoint?

We had no issues at all. We’re an agency, so we know how to handle projects. They have project managers on their side, but we don’t usually use them as we manage the project ourselves. The people we’re in contact with always deliver on time, which is why we continue to work with them.

What did you find most impressive about them?

The fact that they react so fast is impressive. Sometimes we would need something really urgently, and they could immediately find the resources to complete what we need. They aren’t a big company, but they are solid, with have several designers and UX people. They always come through with a solution, and they don’t make it complicated.

Do you have any advice for potential customers?

As a technology company, the most important thing is something we call ‘development driven design.’ If you just let designers do whatever they want, they can go crazy and deliver something that the technical people struggle to build, meaning it becomes very costly and complicated. Development driven design is something that we came up with EDISONDA where the developers have an influence on the design so the design can perform in the end.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We have been able to access great resources.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them constantly.