EdIcasoft

What evidence can you share that demonstrates the impact of the engagement?

During the implementation, we had some special government security requirements. Germany has special laws around data security, and we have additional security requirements that will be implemented by the end of the month.

The developers needed to understand what was required and what customers needed to get from the application.

Another important part for us was that their team took care of the app design. Our organization doesn’t have the right experience, so it was helpful for us to get a complete design we could see and show our customers. We just gave them the requirements, and they did the whole design.

How did Edlcasoft perform from a project management standpoint?

During the implementation, we received helpful insights and hints from them regarding the best practices for the design and implementation of security requirements.

What did you find most impressive about them?

The main thing was what they brought concerning mobile apps. Their special knowledge around security and communication between frontends and backends was impressive. I also appreciated their design input. Our entire team was grateful for their experience.

Are there any areas they could improve?

We tried to follow a scrum process, but we didn’t do a classic scrum. Our project was smaller, but I think for a bigger project, it would be necessary to follow a scrum process directly.

We didn’t have any problems with sprints, and I think it’s important that all the tasks were completed within the planned sprint.

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with their services. Our software is far more stable now. Before I came on, there were lots of emergencies with game runners were out in the field without a working system. Now, we have a much better product that offers more features. It’s also easier for game runners to incorporate client data, which leads to a better experience for everyone involved.

They’ve been very flexible with their time. They’ve been dedicated and willing to work at strange hours. Twice they’ve even come over and visited us. We’re very fond of them and their part of the work.

How did Edicasoft perform from a project management standpoint?

With us, we use Jira and Slack. Jira is for milestones and high-level tasks, and we shout out problems and bugs in Slack.

What did you find most impressive about them?

I’ve worked for a number of companies that have user overseas engineering teams, and, typically, there’s a longer delay. You kind of have to add one day to everything you need done because of communication and being offline at different times. They’re both very competent and fast, as well as generous with their attention to their client. A lot of times, because we’re running live events, they have to be very flexible when something goes awry so we don’t have a thousand people standing around. This isn’t something you’d expect from any overseas engineering department.

When you’re not doing something standard, then it requires a lot of flexible thinking. Software for scavenger hunt management isn’t something you can go buy off-the-shelf. It requires a lot of creative thinking to solve our unique problems. There could have been issues understanding that from a cultural, language, or process standpoint but they were always able to communicate clearly with us and vice-versa.

Are there any areas they could improve?

For a long time, we felt like we were their favorite client, so as they grew we had to wait in line a little bit, which was perfectly reasonable and fair, but we still miss those days. I selfishly would have liked that to continue, but best of luck to them staffing so everyone continues to feel like their favorite client.

Do you have any advice for potential customers?

I don’t think I have any pearls of wisdom, other than keeping the communication channels open.