Edgebound

BACKGROUND

Please describe your company and position.

I am the Founder of Saytec LLC

Describe what your company does in a single sentence.

Saytec LLC is an e‑commerce company that operates multiple online storefronts such as Perfectionistyle on Amazon, Zestque.store, and PureBuy.store offering a wide range of quality products and a seamless shopping experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edgebound to accomplish?

• We needed to move our store from Magento 1 to Magento 2. The old setup wasn’t working well anymore, so we wanted something more stable and faster. Also wanted to rebuild the store to match how we do things now at Saytec.

SOLUTION

How did you find Edgebound?

Online Search

Why did you select Edgebound over others?

• Great culture fit
• Good value for cost

How many teammates from Edgebound were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They moved everything from Magento 1 to Magento 2. Took care of the product data, changed the store layout to fit what we needed, and built the new frontend from scratch. They also helped with backend stuff so we can manage the store easier now.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The site runs faster now. Less issues. Customers are not complaining like before. Our team also updates stuff quicker. Sales stayed solid during the switch, which we were a bit worried about at first.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were easy to talk to. Always answered our questions fast. Kept us updated on what’s next. Didn’t miss deadlines and were flexible when we changed something last minute.

What was your primary form of communication with Edgebound?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just do what we asked. They helped us figure out what would work better. They know e-commerce well. Felt like they were part of our team. They were really committed and always there when needed.

Are there any areas for improvement or something Edgebound could have done differently?

We’re happy with how everything went.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Vibratel LLC

Describe what your company does in a single sentence.

Our portfolio encompasses an array of services, including VoIP and DIDs for both call centers and wholesalers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edgebound to accomplish?

• So, we needed a solid app for our Vibratel customers to buy home and electronic appliances straight from their phones. We were looking for something smooth, easy to use, and reliable, because our customers are tech-savvy and expect a good experience on mobile.

SOLUTION

How did you find Edgebound?

• Online Search
• Clutch Site

Why did you select Edgebound over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Edgebound were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

So the scope was clear from the start. We needed apps for both iOS and Android, and they had to be perfect. Here’s what they worked on:

iOS App: They built a native iOS app exactly the way we wanted it, making sure it was easy to navigate, smooth to use, and had all the features our customers needed. They really focused on user experience, which was big for us.
Android App: Same thing for Android – a native app that worked perfectly on all devices, fast, clean design, and no hiccups. They took into account the unique stuff Android users expect.
Cross-Platform Consistency: They made sure both apps worked seamlessly across devices, doing tons of testing to avoid any issues between platforms.
Integration of Features: They built out the key features we asked for, like secure logins, syncing with our back-end systems, and adding a bunch of APIs for payment and product catalogs. Everything works great together.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app gave us a fresh, easy-to-use e-commerce platform for our customers, and they’ve been loving it.
Since launch, online sales have gone up by about 15%, so that was a huge win for us.
The app got over 10k downloads on Google Play and 8.5k+ on the App Store, which was way beyond our initial expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Honestly, their project management was top-notch. They always kept communication open, stayed on top of deadlines, and were super quick to respond whenever we had questions or needed something adjusted. If we needed anything, they were on it without delay. They really understood the project and kept things moving forward.

What was your primary form of communication with Edgebound?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really impressed me was that they did exactly what we wanted and that showed they really listened to us. Plus their communication was always proactive. 

Are there any areas for improvement or something Edgebound could have done differently?

Honestly, no. They did what we needed, and there was nothing I'd change. Everything went smooth.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Huckberry

Describe what your company does in a single sentence.

Huckberry is an online retailer that curates and offers high-quality outdoor and lifestyle gear, apparel, and accessories for both adventure and everyday use.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edgebound to accomplish?

We hired Edgebound to help with a vital upgrade to our Magento 2 platform, specifically migration to Magento 2.4.5. With an emphasis on providing a seamless eCommerce experience for our clients, it was critical that this move proceed easily and without disrupting our everyday operations.

SOLUTION

How did you find Edgebound?

Referral

Why did you select Edgebound over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Edgebound were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

The project consisted of multiple hard tasks, beginning with the migration from our live environment to staging for initial testing. They were also in charge of upgrading our server to verify compliance with the new PHP requirements, troubleshooting a variety of extensions, extensively testing the environment, and eventually delivering the upgrade live. 

All of this was managed using our project management software to keep things on schedule and maintain transparency throughout the process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The live upgrade went quite smoothly, with minimum downtime, allowing us to continue operating our online store without severe delays. What jumped out was the lack of bugs in the live environment following the upgrade—a huge relief for us, given the inherent difficulties of Magento updates. 

This was due to their extensive testing methodology and attention to detail, which allowed us provide a consistent experience for our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Edgebound assigned a dedicated project manager to oversee the entire process, guaranteeing easy communication and keeping us informed at all stages. This degree of oversight came at no additional cost, which we much appreciated. Any changes we required along the process were done quickly, and they ensured that we were on track with our objectives.

What was your primary form of communication with Edgebound?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Edgebound's team demonstrated an exceptional level of thoroughness. Their programmers did more than just complete jobs; they also tested every part of the upgrading. This preventive strategy saved us a lot of potential hassles later on, as we had fewer issues after the launch. It was a refreshing difference to work with a team that values quality over speed.

Are there any areas for improvement or something Edgebound could have done differently?

One area for improvement is their notification about probable delays.

BACKGROUND

Introduce your business and what you do there.

I’m a business development manager at an apparel and fashion company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Edgebound?

We had an outsourcing service in the past, but we decided to implement everything necessary to manage it ourselves. It implied new technology platforms, logistics, and customer service, among other things.

SOLUTION

What was the scope of their involvement?

Edgebound set up our business e-commerce platforms. They provided consulting services for different processes, mostly related to logistics, integration, and customer service. They also helped us design our call center, implement our sales force module, and map, design, and document logistic and financial processes.

They sent a team that worked alongside us to sketch some of the processes we were interested in. Then, they provided us with consulting and documentation so we could adapt that to our needs.

What was the team composition?

We worked with 3–4 team members. We had someone specialized in logistics, someone specialized in IT, a customer service specialist, and someone in charge of the call center implementation strategy.

How did you come to work with Edgebound?

We were looking for someone to support us through the process because we had no experience with e-commerce. Having someone with experience implementing e-commerce platforms was essential. 

How much have you invested in them?

We spent about $100,000.

What is the status of this engagement?

We worked with them between April–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us a lot. The e-commerce platform has worked well since day one. Everything from the technical side to the processes behind it helped us create a robust platform that continues to work without complications.

At first, we thought of working with them for every part of the process. However, we ended up doing another thing with another company. When we called them back, they were still willing to work with us even in those conditions.

How did Edgebound perform from a project management standpoint?

They were open and willing to adapt to our needs in terms of time and budget. We didn’t have any issues with deadlines, so they were quick in that regard.

We had several in-person meetings and used Microsoft tools for project management. Additionally, they adapted to all the project management tools we used.

What did you find most impressive about them?

They stood out for their flexibility, willingness to work with us, and ability to solve anything that came up.

Are there any areas they could improve?

At some point, they wanted to support us more, but they couldn’t due to other commitments.

Do you have any advice for potential customers?

I’d recommend working with them. They’re trustworthy, and the team knows their craft. Overall, they’re very honest and straightforward in what they offer.

BACKGROUND

Please describe your company and your position there.

I'm the Project Manager and Martech Specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Edgebound, and what were your goals?

Our ecommerce was approximately 8 years old and was in a version that did not allow us to evolve, we made the decision to update the version of HCL commerce to the latest one, which implied a challenge at the infrastructure level, it was to change from VM to Docker. Here we managed to migrate 4 virtual stores in the latest technology and supported under Redhat Openshift

SOLUTION

How did you select this vendor and what were the deciding factors?

After having many problems with the installation, Edgebound managed to make the necessary configurations to launch the ecommerce tool in a short time

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project had the scope of the installation of the virtual test and production store, from the configuration of the environments to the live output.

How many people from the vendor's team worked with you, and what were their positions?

A project Manager, IT Architect and Ecommerce Specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After going live, we managed to increase the conversion rate we had and we managed to be on a totally updated and new platform.

Describe their project management style, including communication tools and timeliness.

We had daily follow-up meetings, technical and problem-solving meetings.

What did you find most impressive or unique about this company?

His professionalism and attitude to face challenges in a dynamic and respectful way. They were always focused on the goals and challenges.

Are there any areas for improvement or something they could have done differently?

No, all the project was perfect

BACKGROUND

Please describe your company and your position there.

One of the main retailers in the Mexican peninsula. It commercializes from perfumery to jewelry and luxury watches. My position was to plan and direct the global e-commerce strategy for the group, integrating 3 of its business areas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Edgebound, and what were your goals?

Strategy generation, change management, process design, application of UX best practices, development of e-commerce integrations.

SOLUTION

How did you select this vendor and what were the deciding factors?

Generates a comprehensive solution. They consisted of expert staff, specialized in e-commerce process, development, and strategies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

AS-IS assessment, change management integrating new positions, design and implementation of CRM processes, Customer Service and logistics and deliveries.

Steps:

1. Analysis
2. Design
3. Approval
4. Development
5. Implementation
6. GO LIVE

How many people from the vendor's team worked with you, and what were their positions?

• 1 people - Project Manager
• 1 - Change Management
• 2 Talent Development / Business Development Expert - Logistics and processes
• 2 experts in process design, documenter and generator of policies and procedures - UX / Designer
• 1 web designer with usability knowledge
• 1 CRM / MKT / Analytics tools integrator - Developer, MKT expert, Business strategy

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The knowledge that the Edgebound team was very broad and covers the different disciplines to be able to cover a comprehensive project, which starts from the generation of the strategy to the implementation and support in processes.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. Together with the Edgebound team, work sessions were held to do the initial survey. A weekly follow-up was carried out giving status and progress of the project. In addition to a steering committee where strategic situations were raised so that informed decisions could be made based on the suggestions.

What did you find most impressive or unique about this company?

How to integrate strategy and processes

Are there any areas for improvement or something they could have done differently?

Consider business times in the project and involve the operational areas more

BACKGROUND

Please describe your company and position.

I am the Founder, Chief Beauty Officer of Aloe Beauty

Describe what your company does in a single sentence.

At Aloe Beauty we help people feel good in their own skin by giving simple, natural spa and beauty treatments that relax the body and refresh the mind.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edgebound to accomplish?

We hired Edgebound to help us launch one of our first fragrance lines.

SOLUTION

How did you find Edgebound?

Online Search

Why did you select Edgebound over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Edgebound were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built our product pages with copywriting and keyword setup, set up our brand store, and gave us guidance along the way when we had questions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We launched on time with almost no issues. One small change came after customer feedback, and Edgebound fixed it right away.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was on time and handled in a very organized way. They kept us updated and were quick to respond to anything we needed.

What was your primary form of communication with Edgebound?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team itself was what impressed me most. They were professional, kind, and worked fast.

Are there any areas for improvement or something Edgebound could have done differently?

They could build out more support for smaller brands starting with paid media, but overall it was a great experience.

BACKGROUND

Please describe your company and position.

I am the Manager of Tikal

Describe what your company does in a single sentence.

Marketing of high-end crafts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edgebound to accomplish?

• Create an attractive website
• Friendly website and easy to navigate on mobile
• Fixing the payment gateway

SOLUTION

How did you find Edgebound?

Referral

Why did you select Edgebound over others?

Referred to me

How many teammates from Edgebound were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Requirements analysis
2. Configuration
3. Design proposals
4. Design Selection
5. Delivery of images with their respective information
6. Setting up payment and shipping platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A friendly, attractive website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delia and Daniel's way of working was very professional. We were very satisfied with them.

What was your primary form of communication with Edgebound?

Email or Messaging App

What did you find most impressive or unique about this company?

Highly trained team, with extensive knowledge for website development

Are there any areas for improvement or something Edgebound could have done differently?

There were many products, and time was very tight, so we found errors in descriptions, SKUs, incorrectly typed prices, etc. Perhaps it would be a good idea to be well informed about what each item is about when developing the texts.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Monolith

Describe what your company does in a single sentence.

Monolith is a brand acquisition business that focuses on acquiring and growing eCommerce brands using its skills in digital marketing, operations, and technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edgebound to accomplish?

We needed to create a comprehensive e-commerce app to broaden the reach of our increasing brand portfolio. Edgebound was brought in to help us from the ground up, including design thoughts, user flow structure, and clarification of app feature specifics. Their contributions were critical in ensuring that we had a smooth, intuitive, and effective software for both Android and iOS.

SOLUTION

How did you find Edgebound?

Online Search

Why did you select Edgebound over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Edgebound were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project covered the entire development cycle of an e-commerce software, beginning with thorough design mockups and user interface planning. Edgebound managed the entire project, from original design, user experience mapping, and flow development to the technical execution of a native app for Android andiOS. Their deliverables included wireframes, design prototypes, fully functional app builds, and ongoing support for testing and optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's success was demonstrated by a significant improvement in the performance of our website, as well as the perfect execution of all essential improvements. The app's design precisely matched our objective for simplicity and ease of use, resulting in good user feedback and increased customer engagement. The app's debut has enabled us to better serve our brands' customers across mobile platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Edgebound's project management was well-organized and efficient. They used sophisticated communication technologies to keep us updated at all stages of development. Their responsiveness to our demands was outstanding—whether explaining requirements or making real-time changes, they were always available and quick to answer any concerns.

What was your primary form of communication with Edgebound?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their meticulous attention to detail was particularly notable. Edgebound didn't just take a cookie-cutter approach; they customized every component of the app to our specific company strategy and aims. Furthermore, their collegial spirit made the process run smoothly. They aggressively sought feedback and were open to adjustments, ensuring that the finished product was exactly what we had envisioned.

Are there any areas for improvement or something Edgebound could have done differently?

Honestly, I am completely delighted with the service they offered. Every part of the job was handled properly, and the results exceeded our expectations.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of an online apparel store. We sell clothing basics and accessories inspired by alternative and underground culture.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Edgebound, and what were your goals?

The project was to create an eCommerce store for the brand with capabilities to connect to our business services and providers. We hire Edgebound to Design and Develop a Shopify site for us. By doing this, we hoped to scale our international sales and deliveries.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for eCommerce experts in our country and chose Edgebound based on their experience in eCommerce technology, design skills, and fast delivery on projects like this.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off and meetings to discuss goals and technological needs. From there, they delivered a creative proposal and mock-ups. After approval, their team designed and developed a Shopify store with business providers integration, apps installed, and payment processing features.

How many people from the vendor's team worked with you, and what were their positions?

1 Project Manager 1 UX/UI Designer 1 Functional Specialist 1 tester

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launch, we had a 50% increase in local sales and were able to deliver to other countries. Customers find it easy to navigate and find all the information about deliveries without leaving the product page. Users can now pay with apple pay, PayPal, credit, debit, and even crypto.

Describe their project management style, including communication tools and timeliness.

We had weekly stand-ups with their team, and there were no delays from Edgebound's team. We used Slack for fast communication, emails, and Google Drive for documentation.

What did you find most impressive or unique about this company?

They have a lot of experience with eCommerce. Their team came up with great solutions for our needs to have a good customer experience. They included workshops to help us understand Shopify and the possibilities to grow with the platform.

Are there any areas for improvement or something they could have done differently?

No, it was perfect.