Ecommand

Please describe your company and your position there.

I was a Regional sales for UK and Europe at Alliance Group Of Companies which has 20+years of industry experience with 12 offices, 250+Years of Management Experience, 500+clients and working with 50+fortune companies for over a decade. Ecommand is a part of Alliance Group and is one of the UK's biggest e Commerce companies in UK.

We work with multinationals, sole traders, and start-ups. We have designed, built and marketed everything from start-up online stores, B2C ordering platforms, to multi-million-pound eCommerce websites for B2B markets. We have integrated our eCommerce platform with a wide variety of enterprise applications. Applications that are designed to be robust and scalable across an organization.

I am responsible for bringing business to the company by driving sales for UK, Europe region. My role is to engage with the entrepreneurs, mid to small size businesses, start ups, traders reaching the decision makers through LinkedIn thus understanding their business and accordingly present the right solution to them who are either looking for e Commerce Solutions or wants to upgrade their business according to their business verticals.

For what projects/services did your company hire Ecommand, and what were your goals?

We have hired Ecommand for the services like Brand Strategy, Creative and Media Placement, interactive media, web development, services and digital marketing. Also since its inception, E command has successfully implemented countless digital projects in the areas such as Websites, Mobile apps, Videos, Games, Events, Content, E commerce, Social Media, Advertising , Search Engine Optimization, and many more.

Our goal was to:

• Bring more people/visitors to client's web assets
• Create digital ads to attract more people to client's websites using multiple types of digital media options that are available today
• Engaging visitors and converting them to customers
• Using email marketing methods to remain in constant contact with our web page visitors
• Designing user friendly websites that are intuitive
• Using Google Analytics to monitor our customer's campaign performances and track various parameters that are critical to business
• Helping companies achieve their potential regardless of their size or scale
• Create an end to end solution for the sale of online merchandise for B2B customers
• Offering a secured payment solution
• Create a real time inventory management/ordering solution
• Access to ordering of merchandise 24 hours a day
• Ensure complete management and administration of online platform

How did you select Ecommand and what were the deciding factors?

We had done an intense research on most of the solutions and shortlisted few of them, out of which we then shortlisted Ecommand as we were looking for such kind of solutions that could provide multi vendor management platform for simplifying the business operations of our customers in an affordable cost and which could provide end to end solutions to our B2B customers.

We wanted to reach people from different industries from mid to large size businesses, helping start ups established their online presence and we found out that Ecommand has been the name behind some of the world's biggest e-commerce offerings and its solutions are customisable, scalable, secured and multi vendor ready.

While doing research for other solutions, we found out that as compared to other solutions, Ecommand has acquired detailed knowledge of enterprise systems and its requirements and has successfully implemented multi purpose projects, since its inception.

The deciding factors were its affordable cost to the customers, its capabilities such as Multi Vendor eCommerce solutions, B2B & B2C eCommerce, B2B Ordering Platforms, Campaign Microsites & Hybrid eCommerce solutions. Ecommand has over 15 years of experience in the solutions and services offering an innovative platform for its customers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used Multi Vendor Market Solution and CS Kart as a technology tools. CS - Kart Multi Vendor Market Solution and - A CS - Kart Multi Vendor Marketplace is an e-commerce platform that empowers multiple vendors to sell their products from one storefront.

Multivendor store gives shoppers a huge catalog to choose from and provides sellers with a bigger base of ready-to-buy customers. Multi-vendor stores have the technical infrastructure to support the listing and sale of thousands of products across a vast range of categories through a huge number of sellers.

Features of Multi Vendor Marketplace are:

• Advanced vendor payout system​
• Advanced order management system
• Detailed statistics and reports​
• Separate vendor panel​
• Design Editor For Vendors​
• Customer-to-Vendor Communication​
• Real-time and manual shipping calculations
• Multiple levels of administrative access​ ​

Examples of CS - Kart Multi Vendor Market Solution are Amazon & E bay.

How many people from the vendor's team worked with you, and what were their positions?

Ecommand had a team of over 20 professionals consisting of 2 Directors, 3 Project Managers, 11 Developers, 2 Analysts, 2 Designers & 2 CRO Analyst

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our project, we saw a 70% increase in site traffic and tremendous response from our customers which doubled our sales month over month and it really exceeded our expectations.

Describe their project management style, including communication tools and timelines.

Their project management style was very impressive, I was really impressed with their professionalism, expertise and assistance throughout the project and their abillty to deliver a large scale project on a short timeline with great results was also quite impressive.

We had daily stand ups with their project manager who used to communicate with the rest of the team and if there were any delays, they ley us know ahead of time so that we could prepare and there wasn't any case they couldn't provide a solution for. They used google search engine as their communication tool.

What did you find most impressive or unique about this company?

The unique part about this company was that their solutions was available to every kind of business, small to large in an affordable cost and they had successfully executed projects for the largest brands like Imperial Tobacco, TEVA Pharmaceuticals, Fujitsu, London Fire Brigade, Pepsi Co, DHL and many more and most importantly the people in this company were responsive to our need and they are always there to deliver.

The time they took to understand the customer's business and create bespoke work is also great. The most impressive thing I feel about this company was that they also give their suggestions on how to make the project.

Are there any areas for improvement?

As per my experience with this company, they are doing wonders in the world of Ecommerce solutions and they are themselves updating their solutions timely, so I don' t see any areas which needs improvement. But yes, they take feedback of the customers as they have a passion for helping start-ups and other businesses mark their presence online and ask them for any improvisation time to time.